So I cannot "unfeel" what was felt towards the specific individuals at this location, at that moment, the experience was what it was. I can however say that I was impressed by the upper leadership at camping world . Immediately upon posting the review I was contacted by leadership for details . I did NOT tell them that I was currently in negotiations with a different Camping World location. I was NOT trying to play the "leverage game" and wanted the results to be the result of good (or bad) business practices. It wasn't 24 hours later before I was contacted , apologized to, and informed everything was being "made right". Camping World (as large as they are) still cares about business. I can appreciate that. I do appreciate that. I have since completed the purchase of a new RV and cannot wait to get out on the road this spring . Reviews are like opinions - take them with a Grain of salt (whatever that means). They are an individuals perception of a specific happening at a specific moment. My experience went from positive to negative by the actions and decisions of one individual. Don't let one bad apple ruin your banana split! Thank you Camp World for being professional, caring for the concern of your customers. Looking forward to future dealings and a long relationship Original review: I had an incredibly disappointing experience with Camping World in Wauconda, IL, and I feel compelled to share it as a warning to others. From the moment I walked in, the sales tactics were pushy, aggressive, and entirely focused on closing the deal rather than addressing my needs or ensuring my safety. Despite my lack of experience towing anything longer than 14 feet, they convinced me that towing a trailer over 38 feet long would be "simple" and assured me that "with the double axle design, you won't even know it's there." This was irresponsible advice, especially since I didn't even own a vehicle capable of towing the trailer's UVW of 9,000 pounds. The misinformation didn't stop there. I was told the RV "already had solar" because it had an inverter preinstalled. In reality, the unit was only "prepped for solar" and did not have any panels installed. Additionally, the sales team inaccurately claimed that the heat was "all electric" and not propane-based. It became clear they were simply telling me what they thought I wanted to hear, regardless of whether it was true. This lack of honesty and transparency made me feel misled and manipulated throughout the process. The most frustrating part of my experience came when I placed a deposit to "lock in the price", since the price was "accidently posted way below originally intended". I was assured that the deposit would be refunded if we didn't finalize the purchase. However, after deciding not to proceed with the purchase at this location, things quickly deteriorated. I was initially told that the financial department was closed over the weekend and my refund would be processed on Monday. When Monday came and went without any communication, I followed up only to be rudely informed that they were keeping my deposit for "work done"--despite no work actually being performed on the RV. The lack of professionalism and accountability from Camping World was shocking. Phone calls went unanswered, promises were broken, and I was left feeling disrespected and deceived. The staff showed no interest in resolving my concerns or taking responsibility for their actions. This level of customer service is unacceptable for any business, let alone one as large as Camping World. I strongly urge anyone considering doing business with Camping World in Wauconda to think twice. Their high-pressure sales tactics, misleading information, lack of transparency regarding deposits, and overall poor customer service made for an awful experience. Save yourself the stress and frustration--look elsewhere for a dealership that values honesty, professionalism, and its customers. read more

Updated to one star. They reached out in the morning to apologize and would consider to provide a better deal. It seemed like things were improving, and the sales representative promised to call back in an hour. However, it never happened. I called back by 6:30 PM, but the front desk informed me that the sales representative had already left by 3:00 PM. Even if they couldn't provide a better deal, they could have called back and informed me in an hour. But they simply didn't care. They gave me empty, pleasant words and fake good customer service, but their actions spoke volumes. They treated customers like trash. If you buy from this branch, you can expect to receive no service after you sign the paperwork. I called this morning and received my deposit back. I hope my experience can be helpful to you. If you have to do business with them, please avoid the sales, Tim, David and Mike. _______________________________________________ I'm starting to feel like this RV store doesn't prioritize low-end trailer buyers like me. I almost bought a 2027 Coleman 13B here, but I decided against it because I felt it was overpriced. From the beginning, it was clear that they didn't care about a low-end trailer buyer. When I wanted to put down a deposit to secure the trailer, they responded so late that I had to keep emailing them. After I informed them of my decision to change my mind, they remained unresponsive. Consequently, I have decided not to engage in any business with this location, as I feel deeply undervalued. I may still visit again if I see a good promotion here, but otherwise, I'll likely move on to another RV store. read more

I am thoroughly disappointed in the post-sale service following the purchase of a brand-new travel trailer. Within three months, our RV suffered a broken axle--an issue fully covered under warranty. The failure occurred three hours from home, so I contacted Charles, our salesperson, expecting some guidance in arranging a tow to an authorized repair facility. His earlier assurance that "we will take care of you" if anything went wrong has proven remarkably hollow. Towing to an authorized dealer is prohibitively expensive, and we were essentially told we were on our own. One might reasonably assume the dealership could arrange transport to a Camping World location for warranty repair, yet that assistance was nowhere to be found. The situation appears to stem from a perfect storm of limited Good Sam insurance coverage, questionable build quality on a brand-new unit, and a salesperson whose interest evaporates the moment the sale is complete. Charles can talk a convincing game, but when it mattered, he dropped the ball entirely, leaving us to navigate the process without support. If you are considering Camping World, proceed with caution. Once the paperwork is signed, you should fully expect to become an afterthought. read more

Do NOT try to trade, sell or consign your RV. They will give you a high offer over the phone then conduct a "Courtesy Inspection", nitpick every single little flaw or perceived flaw (like these aren't used and parked outside year round) then come back with an other offer thousands lower, blaming it on the condition. Even going so far as to locate things like a missing bolt and claim the entire part needs replaced. They base their numbers on full price retail parts and shop repair labor rates to spike the cost. We worked with Rebecca. Don't. read more

Very happy with the camper unit and it ends there. On the day we purchased they had us walk around the store with a accessory salesperson. In about 10 minutes he had tried to sell about an extra $2500.00 in accessories which we politely declined. We have friends who had been campers for awhile and showed us where to buy the things that Camping World staff wanted and told us we needed. We purchased the same items some of which were the same manufacturer for about 1/3 of Camping Worlds price. And now we recently paid off the camper and Camping World has repeatedly dragged their feet on returning phone calls regarding GAP insurance cancelation. Then said we wanted to cancel the service contract also. My wife was able to prove otherwise and now are backstepping to correct things. Corporate was called and they were in disbelief in the way were treated. Stay away from Camping World read more

Nationwide, the Camping World sales culture is ingrained in all locations through their uniform training. They are trained to be overly aggressive, to try to upsell overpriced add-ons and to take advantage of first time buyers who are unfamiliar with the RV life. Before you buy I suggest you watch the many youtube videos about Camping World sales tactics. One of the best is put out by Cheyenne Camping Center. By the way, we bought from Cheyenne in Walcott Iowa after walking out of a Camping World. I'm so glad we did. We saved thousands. Cheyenne is located right across from IOWA 80 the World's largest truck stop. It's a great place to visit, to rest, to shop and to dine. If you go to Cheyenne to look at RVs, be sure to ask for Kurt Schreiner. Also Cheyenne puts out a great RV orientation youtube video by Dave, one of their many top notch service people read more

This company sold us a seriously damaged camper. Not only did the price spike by $10k once we arrived (they knew we were driving from Sc, a 16+ hour long drive) to get the camper we had on hold, which I guess they knew after the long drive we'd feel obligated to take home. But it also had a 4x6 rot of water damage under the slide out, they knew being first time buyers we wouldn't get on our hands and knees to check this - they then accidentally slipped up and told us the internal order stating that they'd seen this damage prior to selling to us but disregarded it then sold it to us without mention it. Illegal. Also the insurance they provide you through Assurant will not take care of the damages and is charging us $4k + and NOT EVEN COVERING THE PAYMENTS WE'VE MADE for the past several months they've had it in the shop. Assurant is also considered one of the worst insurance companies you can possibly ever get! So that was fun to find out. OH and the service manager in Charleston SC where we are located has been caught lying to us several times. (I've documented everything and recorded every phone call) He actually forgot our camper was with them from December to February and let it sit in the freeze without winterizing it. We are heartbroken as we of course cannot afford any of this and will definitely make it known in any way possible that this company is CORRUPT and full of liars. In my opinion, you're better off going to a mom and pops Rv shop, any other local place or just buying from somebody personally near you. Avoid this place at all costs. read more

Camping World - Wauconda - Post from a large Facebook group full of people that have been lied to and screwed over by this company. - RV Dealers Near Me - Wauconda, Illinois

Do not let Mitch swindle you. Our experience started off good as we were trading in our RV and as we were making our purchase with the financial guy Mitch that is when the lies started and the scams. Do not purchase the interior spray warranty. It is a scam. $1,300. All RVs already have the spray in them. You're paying for a warranty of the spray. He worded it differently. SCAM! In the end we got our money back after finding out this info. read more

Forest River Campers did reach out to us. Camping World had a remote service out the morning after this review. They fixed the door, noted the other problem and were very professional at what they did. We are very happy with the quick response we got. Forest river sent a very nice email to let them know if anything else goes wrong. That's just darn good customer service on both their parts. read more

My wife and I went to camping world to look for a small trailer. The service person was nice and took us out in to their lot and showed us 4 different units . After seeing each unit two times , my wife and I made a decision on which unit we were going to buy. We went into the sales office and told the sales person which unit we wanted and that we wanted the sturdy step added to the unit that we saw on the other units and if they would do that we had a deal. The sales person said she understood and left to take it to there boss. After waiting at least 20 minutes she cam back in saying that they would have to measure the door opening. then told us that it was a camping world policy that we have to have insurance on it before leaving their Lott , put a peace of paper down in front of us with an insurance company I have never heard of and called a number and handed me the phone. I explained to the person on the phone that I have never heard of his carrier but he proceeded to ask me questions which I told him I was not going to answer and hung up the phone. After waiting another 15 minutes the sales person came back in saying some one was measuring the door for the step we wanted. I. Reminded the sales person that we were going to pay for the. Trailer in full when picking up and since at that time I would legally own it and that if I wanted insurance. On it that I would call my agent and go through them. I was then told it was a camping world policy and that it had to be followed . The person then went to the her bosses office saying she was going to check on the progress of my request. After waiting another 15 minutes my wife and I got up and went to the office and asked for my card back and left. We did not even get to our car before each of us received a voicemail message from camping world. What really up set us was. That we made it very clear that we had a deal if they threw in the step we asked for we had a deal it does not take an hour of waiting to get an answer back on our request. Also the camping world policy about having insurance before leaving. With the trailer.of coarse I would insure our new trailer but I am going to use my insurance agent not one I have never heard of and the fact if I bought the trailer out right I would own it and the state of Illinois does not require insurance on a non motorized trailer needless to say we will Never. But anything from Camping world my advice to everyone is be very careful if going to camping world for any purchase. read more

Twice, two rounds, I attempted to be a customer by B2B. Their website is coded wrong and you cannot connect to the right location. After I wasted an afternoon, and was asked why I was flooding one locations inbox, I tried again. The second time I made sure to contact the correct 'camping world' by pre-selecting the location and contacting them directly through the website. They have it setup that even when you email the location, if the home location isn't set, they do not contact the correct location. I adjusted homebase each time and guess what. Same main location contacted me and not the others. Either the site is coded wrong or they have a virtual "bouncer" that won't allow you to contact the other sites in the quad-state area. read more

Don't buy or trade here... they will pull bait and switch pricing.... Offered us 17500 then we walked in to sign papers, lowered it to 14000. Rv trader has over 20k dealer buy value... just dont go there, you will get ripped off. They dont care about having any customers.. read more

We had the worst, most unethical transaction with this company. If you are in the market to buy or sell your camper - GO SOMEWHERE ELSE!! 11 years ago we bought our 2nd camper from them and it was alright. But 5 campers later we went to sell ours thought we had a legit quote, signed papers, gave the title over but got an e-mail on Monday saying that wasn't the correct price and they still needed to look at something else. Heard nothing for 5 days then another e-mail saying sorry but it will now be $2700 less then the signed papers. And they had our camper up for sale on their website for over double the price without giving us a check. Also they found over 10 items that needed to be fixed or replaced and I bet you none of those items will be fixed or addressed unless the buyer knows campers. read more

This company took our camper for consignment at a great price however they dropped the price by $8000 so we took it back. we went to use it and they stole the adapter for the electric, stole the tube for water/sewer disposal and they ripped the mattress. not a word from them. DO NOT BUY FROM CAMPING WORLD! THEY ARE CROOKS!!! read more

Great place to buys , nice staff and great selection. They have a lot of motorhome and trailers. Knowledgeable staff. Highly recommend. read more

Camping World - Wauconda - RV Dealers Near Me - Wauconda, Illinois

Although the sales department was superb, an issue with my trade-in with another department caused me to cancel my planned purchase.

Update: 5/27/21 Tyler in the service department came through for us. No hostility, no excuse. He explained the work and was apologetic for the other team members actions. We were surprised and grateful that he came in early and helped get us our trailer right away. Tyler's the reason I changed my review and added 2 stars. Thank you to the store and especially Tyler. We traded in our trailer for a new one last year, we purchased the good warranty and were told that the service department would be able to fix any issues promptly. We dropped our trailer off April 1st. We told them that we would need it back by May 11th. They said it would be done by then. Now my husband has been back and forth trying to get a timeline and updates. We have been flat out lied to. More than once. Not sure why the service department has issues with honesty but today they went a step further and said that our trailer "is in pieces and won't be finished today", since my husband is an engineer for 21 years (Active Duty Military) we know that shouldn't require a bunch of pieces. Almost 2 months for this repair! I hope this gets resolved tomorrow so we don't have to cancel more plans! My husbands review is better detailed read more

Camping World - Wauconda - Google review with more details - RV Dealers Near Me - Wauconda, Illinois

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Had a bad experience last year buying from a private seller, whom sold my husband and I a camper with massive water damage. Learned a hard lesson, and ended up gutting/rehabbing the whole camper, thankfully we were able to sell it for a profit and decided to buy a newer camper. Found a 2011 DUTCHMEN DUTCHMEN 286BHGS listed for 13,999 and called and set up a date of 04/21/21 to see it. Received a call back from Sales person Dana, who stated the unit was getting alot of interest and we should secure it with a deposit. We went ahead and did that and she continued to state the unit was in great condition for the age minus the canopy which the replacement had already been ordered.(no biggie) We secured financing and insurance prior to going to see the camper as we were told it was perfect. We went there on 04/21/21 and were amazed, but we were being cautious as we'd been burned before. after thorough inspection we found the problem. There was water damage to the slide on the bottom right hand corner and the top right hand corner. The wood inside was going soft and it was wet to the touch despite it being stored inside. We were really upset as we had driven more than an hour and done all the work to get this secured and ready to go. Dana advised they would have to speak to service and let us know if it was something they could fix. Today, I got a call from financing, i advised the gentleman I was confused as I had already secured financing and I was waiting to her about the water damage(points off for not even knowing what's going on). Then a few hours later the Service manager calls me. The unit is older and the water damage is old and was already sealed. not worth it to replace the wood inside as its almost a $4,000 fix. They have a 3rd party who does their inspections on trade ins... apparently they dropped the ball.... Which is in my book bull. They knowingly took a trade in which looked nice and tried to sell it with the water damage. they refunded me my deposit and now have it re-listed at the same price. Basically if we hadn't been thorough we would've been screwed... funny thing is a family member had a bad experience there a few years ago and told us to steer clear. guess he was right. DO NOT BUY FROM HERE ITS SHADY AS HELL!!!! read more

Camping World - Wauconda - RV Dealers Near Me - Wauconda, Illinois

Bought a brand new camper ... one trip out and our air conditioner doesn't work! Took it to Camping World and the gal who is our "service tech" - tried to say it seemed fine to her when we went to pick it up, but it wasn't at all !! It wasn't blowing cold air or hot air, but she tried to say that's how they work and it takes time to send the cold air. Truly insulted at that remark ... we are not ignorant to how a camper air conditioner works. So, the brand new camper is still there and now, after a week sitting there, we called them (they didn't call us) and they confirmed the air doesn't work ... but, despite this being a new camper, it's day 4 now since realizing the air really is broken, and our service tech says she is still waiting for approval from the warranty folks on the NEW and unused 2024 camper !!! What!! So ... we are still waiting ... sad, summer will be almost over before we ever get our new camper back. Don't shop here!!!! read more

Camping world is the worse company I have EVER done business with...to the broken promises on sales and customer service in the service dept....read the reviews first b4 doing business with Camping World...grade F with the BBB and 1.6 on Google reviews. I stand behind my statements 100% Charles Murphy read more

My family and I came here on a very busy day while they are understaffed. Blake gave us the info we needed and then were free to look around. This was our first stop dealer wise and we are very happy thus far. No I dont get paid for my reviews and as you can see I've been on Yelp for a while. read more

Chris Green in the service department is fantastic. His customer service, communication skills and ability to navigate the sometimes confusing world of RV parts is unmatched. I've been helped by Chris several times and always get stellar service. I'm a full-time RV'er and have been to Camping World's across the country. They're not always great. I have traveled out of my way to get Chris' help and would do so again! Thank you Chris for being on top of it! read more

Chris at service & parts helped me out when I was in a crunch! Great place! HAPPY CAMPING

I purchased a camper from here back in February of 2024, brought it home, sat in my driveway for 4-5 months, we went on our first trip and it had extreme amounts of water damage in the slide out, the trailer brake was broken, and the grey tank release valve was broken off, so far my extended warranty says it will cover the trailer brake and the grey tank release valve, however the most expensive thing to fix is the slide out. Which led me to do some digging, this camping world had an internal work order when they received the camper as a trade in. The work order states that the drivers side compartment door had water damage and was swollen and wet, the work order states that it was not repaired and they decided to sell it to me anyway without disclosing this damage, they could have found the leak but decided it was not their problem and they would make it someone else's. Save yourself some money and do not support this place as when your camper has a problem, they will refuse to help. read more

UPDATE: Camping World has come through and have now fixed the issue. I appreciate Tyler's assistance and fixing my issue as well as their service guy Mike who came to my camper and replaced the toilets. They are both working great now. I never like to leave bad reviews for a company, especially during these times, I am glad we were able to get things fixed. I have updated my stars based upon them fixing my problem. This location is absolutely terrible and it's my fault I let them screw me over AGAIN!! Yes, sadly again. After having some issues getting service done on my previous camper I gave them the benefit of the doubt and UPGRADED to a Sierra 5th Wheel after believing them that things would be different. Well, I'm an idiot for believing them again. My new camper got delivered to my campground and I met them there at delivery. After putting things away in my camper after a couple hours I notice my toilets were filling up with water and one of them had a leak. I contacted my sales rep Mike and another employee, Dave, IMMEDIATELY. I was apologized to and said it would be looked into. I've been given the run around from everyone there since. Dave has truly tried to help but none of the others have helped at all. This includes Mike my sales rep, Tyler in Service, Jonathon in financing AND even the General Manager Josh Smith who gave me the "I'll help resolve this" speech but has yet to respond or assist since our first discussion. I have to babysit my toilets to make sure I don't have water everywhere!!! ALL DAY & NIGHT!! This is ridiculous. THIS IS NOW ALMOST 3 WEEKS!!! This company is all smiles as you sign your paperwork but doesn't give a crap about you once you sign the paperwork. I should NOT be responsible for fixing this in any way nor bringing my camper back to them to look at the issue. This was noticed and reported just hours after receiving my camper. I should have ZERO responsibility to handle this. They should send someone to my camper and fix it. Period. I'm only 40 minutes from them and 20 minutes from their Roscoe location. I paid to have it delivered as I don't have a truck to pull it. They know this. DO NOT BUY FROM CAMPING WORLD!!!! You are warned. read more

Camping World (Wauconda) I made an appointment to look at a specific camper I found online that was sitting on the lot. I spoke to a very nice salesman, Colton, and made an appointment to see the trailer. Colton was knowledgeable and helpful when I was on the lot. Once it came down to purchasing, the salesmanager, Chris, stepped in and said there was a mistake with online pricing and that there were others interested. He then raised the price $3g. He was abrasive and demeaning in his communication. He was unwilling to do anything to make his mistake right and this situation was a bait and switch (or maybe bait and inflate would be a better summary) Camping World had many opportunities to communicate proper pricing before this point if it was truly a mistake in the online price but failed to do so. We were also extremely motivated buyers, understanding of simple mistakes and willing to pay more than the online price within reason but there were no attempts to maintain the sale and the manager was caught in multiple lies regarding the nature of the sale and price increase. At the point that we began realizing the lies, we decided we couldn't give our business to Camping World worried that there would be future issues dealing with a business with such poor sales integrity. I'm so incredibly disappointed in this interaction and with the waste of my time. I will not return to Camping World and would warn others. I would worry, as a customer, that this lack of integrity in a sales model would cross over into other aspects of the business place including service and overall trustworthiness of any sale. read more

Camping World - Wauconda - bait and INFLATE..beware! - RV Dealers Near Me - Wauconda, Illinois

see review posted on google They are sneaking and not forthcoming when negotiating. They take advantage of people not knowing how process works Buy and sell elsewhere read more

Worst money I have ever spent. Avoid at all cost.!!!! First trip out furnace didn't work , called . No fix in site.

Wish I would've read the reviews before going there. Was given a price for our pop up and told to bring it in. We did and the price we were quoted was $2000 less for "repairs." I agreed and the was told "we have too many pop ups on our lot so we'd give you this amount, but we can't offer you anything." Not sure why they bothered with me bringing it in when they KNEW they couldn't accept it. I as told to "donate it or scrap it." This process took 3 days, not the 24 hours they advertise. And I had to continually call them until I get an email stating they cannot offer me anything. Please take your business somewhere else where they'd negotiate in good faith. read more

I don't know what to make of this place. Service Dept. Is especially a problem. Poor communications and everything moves at a snail's pace. Waited 45 minutes just to top off propane tanks. read more

I normally don't do reviews unless the service and buying experience are beyond exceptional....and although having to work through a few hiccups, this group deserves a HUGE shout out!!! Our sales person Joelle was just a joy to work with and knows how to sell the best of the best....even if you weren't looking for that level. The finance process with Jonathan was smooth and quite humorous. Who can say a nail biting, nerve racking process could actually be fun? I can, we laughed a lot and got the job done. Tyler in service is amazing!!! I can honestly say the man pulled off a miracle and I cannot say enough wonderful things. Last but not least by any stretch, the man that runs the facility... Christopher. You will not find a more customer service focused individual anywhere. Christopher managed those "hiccups" while delivering the best overall customer experience I have experienced in a very long time. Bottom line...if you are in the market to add a camper to your lifestyle, you will not go wrong with Camping World of Chicago in Wauconda. I'm 60 yrs old, made many large dollar purchases, or investments and this was truly an exceptional experience read more

Camping World - Wauconda - Very Happy Camper!!! - RV Dealers Near Me - Wauconda, Illinois

Do NOT buy from here, get service here, or even walk in the door. I haven't ever been treated so poorly in my life. The service department destroyed my RV. They have had it for the better part of a year. Hindered me from being able to sell it this spring. Now they are currently trying to charge me for issues covered under warranty. I want them to buy unit back because of the issues they have caused. The sales department is trying to lowball me. I've called corporate multiple times. No solution. Save yourself time, money, and headache. Do not do business with Camping World period. Go anywhere else. read more

Super friendly staff and atmosphere, I will definitely be purchasing my RV from Camping World in Wauconda!!

They hide their "hidden fees" until you are ready to sign on the line. When you question these fees they bring in their head of sales to make sure you are assured all the other camping stores also assign these fees. WRONG! Make sure you question their delivery fee's. Why are you paying the delivery fees for something that is on the lot. HMMM. They are extremely pushy when you say no. They are a bunch of asses who act like your best friend until you say no. Dr. Jeckyl Mr Hyde. Take your hard earned money and run. Go anywhere else but to Camping World. You will get a better camper and pay alot less. I mean thousands less. Please,please, please go somewhere, anywhere else. Never again will I go to a camping world. BTW... Went to another dealer found the exact same camper and paid thousands less, 6 thousand less to be exact. Run people run!! read more

I put a credit card deposit on a camper & changed my mind about the purchase. This business refused to release the deposit for weeks. I had to complain to the credit card bank before they would release the hold. They were very dishonest about what they were doing & purposely difficult about releasing the funds. Avoid this place at all cost. read more

My buying experience at CW was awesome. Bob Sheahan is a no-pressure salesman. He was very patient with showing me different RVs and a pleasure to shoot the breeze with all the while. Never did I feel like he was anxious to close the deal and so I felt very comfortable coming back to him. It's also a plus that he is an RVer himself so he fully knows what he's talking about. I wasn't thrilled with my service experience until Rob took over. The first guy was not great about following up and I got sold something that was not a replacement for the thing they didn't have that I initially put down money for. Rob has been great about following up with me on my trailer. He, and especially mechanic Troy, were super helpful with getting my weight distribution hitch set up correctly so I could confidently hit the road. read more

This review is for Camping World in Wauconda for the salesperson Alexi. This was our first time looking at RVs as we are at the beginning phase of purchasing an RV, and Alexi was very patient with us throughout the whole appointment. He showed us many different options and was very knowledgeable on all specs and details. We are very satisfied with our experience and will definitely be back to purchase. read more

Unresponsive. Attempted to sell me a new RV travel trailer requiring warranty work for water damage to front window before I even assumed delivery. Passed on that. Somehow, magically could give me a 2023 same model same price. Accepted delivery and now has a huge leak in the same area (front window). Got a relatively chilly not my job brush off from my salesman, Tim McCloyn and that he could maybe escalate issue but no service writers were in and I needed to contact the office literally steps away from his. At this point, made my intention for a full revocation of sale known and possibly seek legal counsel on what my options were which he then terminated conversations when I voiced this right. When service (George) *did* get in touch with me, call back number bounced to an away message every time to call corporate. Did so and got a resolution management case number and a "someone with a 303 area code will call" from Julie. No one called (granted, this is a weekend, but they surely don't stop selling on weekends because they're open and selling RVs and RV accessories). I phoned back today and spoke with Mary Kay and she had me leave a message directly on resolution voice mail. Still haven't heard back. This is a non-patent window that leaks into my *bed* when it rains. No service available on weekends to even assess problem. Addendum: Response from "owner" to this Yelp review is the only response I have received. Left multiple voice mails for Jennifer and Theresa in corporate with no responses now almost a week since reporting the issue. Have spoken to Louella, Mary Kay, Angie and Julie to leave messages that are never returned. Have filed complaints with the BBB and IL State Attorney General's Office under advice from general counsel. I would like to clarify that you are indeed Freedom Roads, LLC dba Camping Word of Chicago. Have emailed the VIP email stated in the reply. Oddly, Marcus himself cannot be tagged in complaints according to the voice on the other end of the phone (Louella I think) in spite of his "if you're not happy, I'm not happy" outgoing message. Surprise, I'm not happy but it doesn't seem to affect this company's sense of exigency or response times. read more

I feel like camping world is paying google for positive reviews...yelp reviews are more accurate, here is my google review: My family and I went to Camping world Wauconda for our first RV purchase to buy a 2021 Rockwood Freedom. Very poor service and little communication between any of the employees/departments at the Wauconda location. We ended up waiting an hour when we got there for someone from Finance to talk to when we finally were told that you speak to finance after a tour of the vehicle. Then after the tour and sitting down with finance, we were told our camper was being prepared for us to take it home. Waiting 45 min later the gentleman, I believe mark was his name mentioned that the front office told him the camper was to be delivered! After that he said he would quickly prepare it in the back for us to pick up. We went to pick it up and the associate helping us put on the plates and was going to leave, i had to stop and ask about the keys and information...he went and checked and said the keys were in the fridge which was basically inaccessible. I connected the trailer myself and drove off a frustrated customer.... I called the Marcus Lemonis hotline to express my issues and concerns and the lady who contacted me later brushed off my concerns and told me to go to a different camping world in the future. They made no effort to satisfy my issues. I will be telling everyone I know camping about this experience. read more

Tim the sales person at Ext 1234 Best way to describe him is a arrogant pushy salesman who just talked to me but because I wouldn't give him a $500 credit card deposit I'm just "a voice on the other end of the phone not a serious buyer" funny cause I'm buying a camper tomorrow not sure where and my budget is $20,000 cash out the door or less. But I guess Camping World doesn't like cash in hand buyers because we don't need credit approval. read more