Archie, our Class B RV, was having electrical system issues with warranty-covered parts (solar…read morepanel and second alternator). Mike provided exceptional customer service, with clear and frequent communication. He set expectations up front, explaining that diagnosis and dealing with manufacturers and warranties take time. Mike handled the complicated communication with our extended warranty company and the parts manufacturer. Thanks to Mike and the staff who did the repair work, we got Archie back in a reasonable amount of time. We didn't buy our RV from Collier, but when we need a new one, that's where we will go.

Great family feel. Non pushy sales experience. I bought a new 2025 Heartland Trail North Trail…read more270CK, on my third visit. I couldn't be happier. Now I just need the winter to be over to use it.

I94 RV has changed their name to COLLIER RV SKY HARBOR. Same…read morefolks, same great service, different name. This is the 2nd time buying a camper from Collier RV. 3 Reasons why I went back. Salesperson Chris. Chris was honest and not pushy, very laid back but speedy to answer all questions. Chris returned my emails, calls and texts (and there were many of them) morning, nights and even on a Sunday. I felt he really tried hard, to get us the RV we wanted and within our budget. He kept an eye out for incoming RV's that fit our parameters. He brought the RV's located at Rockford, that we were seriously interested in seeing, to the Wadsworth location. Which was so convenient. Business manager Darwin, got us a great rate. He beat the best rate I found online and I'm an excellent searcher. He's been in the business for a long time. He is the person to talk details with, about price, payments etc. once you have made a choice or close to making a choice. Chris our Salesman however, did a lot of back and forth with Darwin, then back to us, to see if the numbers were close enough to what we could afford and what we would need for down payment. He will ask you if you want coverage and services like maintenance or paint protection or fabric protection, tire coverage, road service and more. I wasn't prepared or researched on all that, and in my excitement, we may have gotten them all. : ) Service Department! Oh my gosh....we love Ken and the service team. Efficient, honest, timely, answers questions and checks things out on our RV when needed. Whether I am just worrying for nothing or I have a more pressing issue. I wanted this 2nd RV to be cared for this service team at I94 RV ( Collier RV Sky Harbor ) I need honest correct info when there's a problem because I don't have money to throw around for misdiagnosis or shoddy work. Great family run business, upbeat place and nice vibe. These employees are good, friendly people. Vicki the administrative assistant will greet you with a genuine, friendly hello when you come inside. She makes you feel comfortable and welcome and at ease. If you're cruising by I94 and Russell Rd, the Stateline, go in and peruse the smallest to the largest. It's so fun to check out how cool these things are no matter what size! They are possibly more affordable then you think.

Very helpful with finding and providing information regarding wireless RV braking system.read more

Professional family owned business! It is evident the pride they take in their business and…read morecustomer service was 5 star (deserves a 10!). We purchased a campervan with absolutely no regrets! I researched Petite in depth prior to flying in from California. All 5 star reviews and they answered any and all questions. There are lots of companies that sell campervans so for me to travel to Illinios to purchase a pre-owned van speaks for itself.

Put a 93 GMC camper van from them for 33,000 out the door 20 year-old bad tires he sent me driving…read moreon could've died batteries underneath the seat they didn't check. They were melting letting off toxic fumes as I'm sending out all these reviews all over making them shorter, cause it's tiring and really does no good but engine lights on brake lights on windshield washer fluid doesn't work both air conditioners broke. I mean I can go on and on it is what it is. They're liars bad people let me on for nine months if we're gonna fix it fix it fix it. They didn't do nothing. They're just their liars. They don't belong to a business here. Let karma get them. They affected me financially mentally physically every way thanks guys karma God willing.

We stopped by on a whim on a Saturday and it was ungodly hot. Bad call. When the weather is like…read morethat, it is like a friggin sauna in the RV's. But we still had fun and it was great to be able to see and check out all the different make/models. They had a good variety on the lot to peruse, from glamping to keeping it real. The employees were great, very friendly, helpful, and no pressure for folks that were curious. I think they even had free pizza when we got there which is always a good sign ;) They rent too.

If I could give this zero stars I would. Our RV which we purchased new from them was there to be…read morewinterized. I get a call from Ken the service manager stating someone stole the catalytic converter along with 24 others overnight. Seriously? 24 in one knight? Complete negligence for people's very expensive RV's on their property. I have more cameras in/on my home which would detect anything. Your going to tell me the 24 saws alls going for hours didn't attract any attention? They told me to call my insurance company as they are not liable. They were in possession and had the keys. Oddly enough we didn't sign any paperwork when we dropped it off. May or may not have disclaimers. THEN they give us an estimate of about 5K to fix it including six hours of labor. They got us a non OEM catalytic converter. We took the RV out of the with it off and will have it fixed elsewhere. Not implying anything but 24 in one night in what is supposed to be a secure lot, then charging each owner Almost 5K to fix it? You can come to your own conclusions. I had to pay my insurance deductible and think it's bs. NEVER going back there for anything. EVER. Wait until the other 23 start writing their review when the get their RV's out if there

Due to restricted travel during COVID19 restrictions, I decided to drive my kids from Milwaukee to…read moreNashville to see my parents. An RV allowed us to avoid increased contact outside of the vehicle along the way. Our experience with Prosser RV was excellent! Prosser staff was professional, personal and responsive to any calls/texts and questions we had throughout the renting process. The RV is easy to drive and my kids loved the space and adventure of an RV. We are very excited to utilize Prosser for all of our RV rental needs! Outstanding local company. Grateful to have them so close. -Mke mom.

BEWARE after being told by Mike that the motorhome was above average in condition & after talking…read moreto Richard & agreeing on a price I paid $500 down & gave them 4 days to get the motorhome ready. After checking out the motorhome Mike & I when to take it for a test drive I discovered the engine light was on. Mike said take it or leave it, so I left. They knew I had a 1100 mile round trip & they showed no compassion for the inconvenience they caused.

Needed a part and they had it in stock! Staff is very nice too! Recommend this business for RV…read morereplacement parts.

So I cannot "unfeel" what was felt towards the specific individuals at this location, at that…read moremoment, the experience was what it was. I can however say that I was impressed by the upper leadership at camping world . Immediately upon posting the review I was contacted by leadership for details . I did NOT tell them that I was currently in negotiations with a different Camping World location. I was NOT trying to play the "leverage game" and wanted the results to be the result of good (or bad) business practices. It wasn't 24 hours later before I was contacted , apologized to, and informed everything was being "made right". Camping World (as large as they are) still cares about business. I can appreciate that. I do appreciate that. I have since completed the purchase of a new RV and cannot wait to get out on the road this spring . Reviews are like opinions - take them with a Grain of salt (whatever that means). They are an individuals perception of a specific happening at a specific moment. My experience went from positive to negative by the actions and decisions of one individual. Don't let one bad apple ruin your banana split! Thank you Camp World for being professional, caring for the concern of your customers. Looking forward to future dealings and a long relationship Original review: I had an incredibly disappointing experience with Camping World in Wauconda, IL, and I feel compelled to share it as a warning to others. From the moment I walked in, the sales tactics were pushy, aggressive, and entirely focused on closing the deal rather than addressing my needs or ensuring my safety. Despite my lack of experience towing anything longer than 14 feet, they convinced me that towing a trailer over 38 feet long would be "simple" and assured me that "with the double axle design, you won't even know it's there." This was irresponsible advice, especially since I didn't even own a vehicle capable of towing the trailer's UVW of 9,000 pounds. The misinformation didn't stop there. I was told the RV "already had solar" because it had an inverter preinstalled. In reality, the unit was only "prepped for solar" and did not have any panels installed. Additionally, the sales team inaccurately claimed that the heat was "all electric" and not propane-based. It became clear they were simply telling me what they thought I wanted to hear, regardless of whether it was true. This lack of honesty and transparency made me feel misled and manipulated throughout the process. The most frustrating part of my experience came when I placed a deposit to "lock in the price", since the price was "accidently posted way below originally intended". I was assured that the deposit would be refunded if we didn't finalize the purchase. However, after deciding not to proceed with the purchase at this location, things quickly deteriorated. I was initially told that the financial department was closed over the weekend and my refund would be processed on Monday. When Monday came and went without any communication, I followed up only to be rudely informed that they were keeping my deposit for "work done"--despite no work actually being performed on the RV. The lack of professionalism and accountability from Camping World was shocking. Phone calls went unanswered, promises were broken, and I was left feeling disrespected and deceived. The staff showed no interest in resolving my concerns or taking responsibility for their actions. This level of customer service is unacceptable for any business, let alone one as large as Camping World. I strongly urge anyone considering doing business with Camping World in Wauconda to think twice. Their high-pressure sales tactics, misleading information, lack of transparency regarding deposits, and overall poor customer service made for an awful experience. Save yourself the stress and frustration--look elsewhere for a dealership that values honesty, professionalism, and its customers.

Updated to one star. They reached out in the morning to…read moreapologize and would consider to provide a better deal. It seemed like things were improving, and the sales representative promised to call back in an hour. However, it never happened. I called back by 6:30 PM, but the front desk informed me that the sales representative had already left by 3:00 PM. Even if they couldn't provide a better deal, they could have called back and informed me in an hour. But they simply didn't care. They gave me empty, pleasant words and fake good customer service, but their actions spoke volumes. They treated customers like trash. If you buy from this branch, you can expect to receive no service after you sign the paperwork. I called this morning and received my deposit back. I hope my experience can be helpful to you. If you have to do business with them, please avoid the sales, Tim, David and Mike. _______________________________________________ I'm starting to feel like this RV store doesn't prioritize low-end trailer buyers like me. I almost bought a 2027 Coleman 13B here, but I decided against it because I felt it was overpriced. From the beginning, it was clear that they didn't care about a low-end trailer buyer. When I wanted to put down a deposit to secure the trailer, they responded so late that I had to keep emailing them. After I informed them of my decision to change my mind, they remained unresponsive. Consequently, I have decided not to engage in any business with this location, as I feel deeply undervalued. I may still visit again if I see a good promotion here, but otherwise, I'll likely move on to another RV store.

we purchsed our new rv about three weeks ago. this is our second rv and buying from new generation…read morewas the best decision yet. we got a great deal and im glad to have found a hometown small dealership with family values. john and miles strauel 2022 starcraft 212fb

First time purchasing a travel trailer, and it could not have been a better experience! We drove…read moreout from California, and everyone at New Generation could not have been more helpful, guiding us the whole way through. I cannot recommend them enough!

Just wanted you to know that if your in the market for an RV Janesville RV will probley have what…read moreyour looking for. We have purchased a couple campers from Janesville RV and have been very pleased with the deal we have made as well as the service we have received. What we have been most happy about is the service we have received even after the deal was settled. Great people, great service!