we purchsed our new rv about three weeks ago. this is our second rv and buying from new generation…read morewas the best decision yet. we got a great deal and im glad to have found a hometown small dealership with family values. john and miles strauel 2022 starcraft 212fb

First time purchasing a travel trailer, and it could not have been a better experience! We drove…read moreout from California, and everyone at New Generation could not have been more helpful, guiding us the whole way through. I cannot recommend them enough!

BEWARE after being told by Mike that the motorhome was above average in condition & after talking…read moreto Richard & agreeing on a price I paid $500 down & gave them 4 days to get the motorhome ready. After checking out the motorhome Mike & I when to take it for a test drive I discovered the engine light was on. Mike said take it or leave it, so I left. They knew I had a 1100 mile round trip & they showed no compassion for the inconvenience they caused.

I live 700 miles from Prosser's and purchased an RV from them without going to the dealership. The…read moreRV arrived and was exactly what I expected. I needed a couple of parts that were somehow lost in transit but they ordered them for me in a timely manner. I would recommend Mike Prosser and Prosser's RV Outlet. My purchase was free of haggling and the experience could not have been better.

Friendly helpful staff! Great deal low pressure. They also love dogs! Our dog Lilly was in the car…read moreand they insisted on her coming in to visit! They loved her and she loved them.

Terrible customer service. After purchasing a trailer, I was a nobody. I was promised specific…read moreitems would be given to me--battery, TV for bedroom--and those things were not provided. I'm still waiting for plates. Very disappointing. Buyers, shop elsewhere!

Mike is very knowledgeable, honest and his prices are fair. I took my 2023 Yamaha 250 hp SHO to him…read moreto get fixed. He ran Yamaha diagnostics on the engine and fixed it within 24 hours. Boat runs great. I will definitely use Baltic marine services again in the future.

If you have a boat and need to get it fixed, do it here. They will take care of all your needs.read more

Don and his team were incredibly helpful getting my boat in and taken care of. The Boathouse is a…read morefantastic full-service marina with knowledgeable staff and excellent customer service. In my opinion, it's the best marina on the chain. Everything was handled professionally and efficiently, and I felt confident my boat was in good hands. I'll definitely be returning for future service and highly recommend them to anyone looking for a reliable marina.

I want to share my honest experience with The Boat House Chicago (Bald Knob Rd, Johnsburg). I…read morebought a brand-new boat from them this spring, so I'm not a one-time customer -- which makes how they've handled my older boat all the more frustrating. That older boat went into their shop twice last year, and after the second visit I was told it was fully fixed. It sat in storage over the winter, came out this spring, and again I was assured it was working. When I went to pick it up on May 13th, it barely started and wouldn't stay running. The service team didn't have time to deal with it, and a month went by before I got an answer -- they said it needed a new fuel tank. I asked them directly to run the boat and make sure it would start and stay running, and they promised me it would. They delivered it to my house, and three days later I went to take it out: it wouldn't start, and it wouldn't stay running. Every single time, they say it's fixed. Every single time, it fails. They've serviced it again and again, guaranteed it was resolved, and the boat still doesn't work. Meanwhile it's the boat I'm trying to sell, sitting useless. After buying a new boat from them, I expected to be treated like a valued customer. Instead it feels like once they had the new sale, actually getting my old boat running stopped being a priority. I'd think twice before trusting their service department.

The car arrived safe and sound, which I am grateful for. The driver didn't speak a LOT of English,…read morebut he was very nice, which I am also grateful for. I feel like Montway was a bit deceptive in the quote however. The initial quote was raised because the car was "modified", but in reality it had been stretched 1.5 ft in the front. This was not an issue for the transport, as the driver had a trailer that hauled 2-3 vehicles. Montway rep said on the phone that $200-$300 would be charged to my credit card and the rest would go to the driver, and I received an email stating that $1370 would be owed to the driver on delivery. In reality, Montway charged my card $499, and sent another email stating to only pay the driver $1,100, which I did, but it felt deceptive. I am guessing that Montway got a way better deal from the driver than they anticipated, and instead of passing some of that saving on to me, or explaining, they just charged my card double what the rep said they would and kept all of the profit. Also, the rep promised tracking, which never happened - we had to call the driver a couple of times to find out the delivery time, because he hit traffic (which I understand he cannot control) and got held up by a couple of hours. All in all, it is done, but Montway didn't leave the best impression overall as a transport broker. Grateful I had a better driver than some of these other reviews...

This review is based on being charged cancellation fee even though I clearly request cancellation…read morewell before anyone was dispatched. On Monday, June 15th, 2026, at 7:59AM PST time, I sent a cancellation request on my outlook email as specified exactly in there terms and condition as followed to the email of info@montway.com. Section 9: c. Cancellation of an Order by Customer must be submitted in writing via email sent to info@montway.com. Cancellations made via telephone, text, chat or any other medium will not be accepted by Montway. No one was dispatched yet when that email was sent that. I have uploaded the receipt of the email to this complaint On Wednesday. June 17th, 11:37AM PST, I received an email that a driver was dispatched even though my cancellation was well before that. I was told on call on Wednesday that I would be charged because someone was dispatched. Why was someone dispatched when I clearly cancelled the order well before that? As specified in their terms and condition: a. Customer may cancel an Order at any time at no cost or cancellation fees as long as the Order has not yet been accepted by a Carrier. They claimed on call they could not find the email record and claimed I will be charged the cancellation fee. I would be happy to work with Montway, the BBB, and outlook, to show proof of this email receipt that was was sent to their email at info@montway.com. I have provided them the receipt of the email record on the phone call and in chat and it was still not resolved. As of now this is also a filed complaint with the BBB and will be disputed with my bank if it comes to that. Edit: I see the reply below and you could message me at-least to find out my order. Why would I post the order number publicly? Edit 6/22/2026: In my BBB complaint reply by Montway, it was confirmed that I did indeed DID contact them before. I am getting my refund and will keep track of this. For everyone who has or will have this issue, please file a BBB complaint and attach Montway's terms of service in addition to your email as track record if you ever encounter this issue.

As far my experience, having kept my boat here for the last four years, this is a great place for…read morean annual slip as well as over the winter. I think there were some updates in management and they have been treating me really great. I always have something small that I need or requests or whatever it is, it gets handled. I appreciate their attention and care for my boat.

John has always treated his customers with kindness and respect He always would explain what he was…read moreselling and would back it up