we purchsed our new rv about three weeks ago. this is our second rv and buying from new generation…read morewas the best decision yet. we got a great deal and im glad to have found a hometown small dealership with family values. john and miles strauel 2022 starcraft 212fb

First time purchasing a travel trailer, and it could not have been a better experience! We drove…read moreout from California, and everyone at New Generation could not have been more helpful, guiding us the whole way through. I cannot recommend them enough!

BEWARE after being told by Mike that the motorhome was above average in condition & after talking…read moreto Richard & agreeing on a price I paid $500 down & gave them 4 days to get the motorhome ready. After checking out the motorhome Mike & I when to take it for a test drive I discovered the engine light was on. Mike said take it or leave it, so I left. They knew I had a 1100 mile round trip & they showed no compassion for the inconvenience they caused.

I live 700 miles from Prosser's and purchased an RV from them without going to the dealership. The…read moreRV arrived and was exactly what I expected. I needed a couple of parts that were somehow lost in transit but they ordered them for me in a timely manner. I would recommend Mike Prosser and Prosser's RV Outlet. My purchase was free of haggling and the experience could not have been better.

So I cannot "unfeel" what was felt towards the specific individuals at this location, at that…read moremoment, the experience was what it was. I can however say that I was impressed by the upper leadership at camping world . Immediately upon posting the review I was contacted by leadership for details . I did NOT tell them that I was currently in negotiations with a different Camping World location. I was NOT trying to play the "leverage game" and wanted the results to be the result of good (or bad) business practices. It wasn't 24 hours later before I was contacted , apologized to, and informed everything was being "made right". Camping World (as large as they are) still cares about business. I can appreciate that. I do appreciate that. I have since completed the purchase of a new RV and cannot wait to get out on the road this spring . Reviews are like opinions - take them with a Grain of salt (whatever that means). They are an individuals perception of a specific happening at a specific moment. My experience went from positive to negative by the actions and decisions of one individual. Don't let one bad apple ruin your banana split! Thank you Camp World for being professional, caring for the concern of your customers. Looking forward to future dealings and a long relationship Original review: I had an incredibly disappointing experience with Camping World in Wauconda, IL, and I feel compelled to share it as a warning to others. From the moment I walked in, the sales tactics were pushy, aggressive, and entirely focused on closing the deal rather than addressing my needs or ensuring my safety. Despite my lack of experience towing anything longer than 14 feet, they convinced me that towing a trailer over 38 feet long would be "simple" and assured me that "with the double axle design, you won't even know it's there." This was irresponsible advice, especially since I didn't even own a vehicle capable of towing the trailer's UVW of 9,000 pounds. The misinformation didn't stop there. I was told the RV "already had solar" because it had an inverter preinstalled. In reality, the unit was only "prepped for solar" and did not have any panels installed. Additionally, the sales team inaccurately claimed that the heat was "all electric" and not propane-based. It became clear they were simply telling me what they thought I wanted to hear, regardless of whether it was true. This lack of honesty and transparency made me feel misled and manipulated throughout the process. The most frustrating part of my experience came when I placed a deposit to "lock in the price", since the price was "accidently posted way below originally intended". I was assured that the deposit would be refunded if we didn't finalize the purchase. However, after deciding not to proceed with the purchase at this location, things quickly deteriorated. I was initially told that the financial department was closed over the weekend and my refund would be processed on Monday. When Monday came and went without any communication, I followed up only to be rudely informed that they were keeping my deposit for "work done"--despite no work actually being performed on the RV. The lack of professionalism and accountability from Camping World was shocking. Phone calls went unanswered, promises were broken, and I was left feeling disrespected and deceived. The staff showed no interest in resolving my concerns or taking responsibility for their actions. This level of customer service is unacceptable for any business, let alone one as large as Camping World. I strongly urge anyone considering doing business with Camping World in Wauconda to think twice. Their high-pressure sales tactics, misleading information, lack of transparency regarding deposits, and overall poor customer service made for an awful experience. Save yourself the stress and frustration--look elsewhere for a dealership that values honesty, professionalism, and its customers.

Updated to one star. They reached out in the morning to…read moreapologize and would consider to provide a better deal. It seemed like things were improving, and the sales representative promised to call back in an hour. However, it never happened. I called back by 6:30 PM, but the front desk informed me that the sales representative had already left by 3:00 PM. Even if they couldn't provide a better deal, they could have called back and informed me in an hour. But they simply didn't care. They gave me empty, pleasant words and fake good customer service, but their actions spoke volumes. They treated customers like trash. If you buy from this branch, you can expect to receive no service after you sign the paperwork. I called this morning and received my deposit back. I hope my experience can be helpful to you. If you have to do business with them, please avoid the sales, Tim, David and Mike. _______________________________________________ I'm starting to feel like this RV store doesn't prioritize low-end trailer buyers like me. I almost bought a 2027 Coleman 13B here, but I decided against it because I felt it was overpriced. From the beginning, it was clear that they didn't care about a low-end trailer buyer. When I wanted to put down a deposit to secure the trailer, they responded so late that I had to keep emailing them. After I informed them of my decision to change my mind, they remained unresponsive. Consequently, I have decided not to engage in any business with this location, as I feel deeply undervalued. I may still visit again if I see a good promotion here, but otherwise, I'll likely move on to another RV store.

I didn't have any idea I wanted a camper until I seen the ultimate camper here! I was only going to…read morelook to see what they had since I was out checking garage sales. The service was amazing! They really care about their customers and listen to your needs to help guide you to the right camper especially if you don't know what you want or can get. If your looking to buy you have to come here they have amazing sales!

Poor work ethic. Work left incomplete. Unchecked work. Problem remains. Anyone can spend money…read morejust make sure you spend it somewhere else. You will not get a good return. The integrity of staff is poor here.

Just wanted you to know that if your in the market for an RV Janesville RV will probley have what…read moreyour looking for. We have purchased a couple campers from Janesville RV and have been very pleased with the deal we have made as well as the service we have received. What we have been most happy about is the service we have received even after the deal was settled. Great people, great service!

Lakeland RV was fantastic to work with to custom order our Park model. We highly recommend talking…read morewith Mary Thomas. Not only was she very knowledgeable, she also helped us get just the perfect size and floor design for our budget. What seemed impossible became reality during COVID when everyone seems to be encountering delays and shortages in building materials. Mary kept us informed throughout the process. The set up and delivery crew navigated our very challenging lot needs to set it up perfectly.

Thank you Lakeland rv center! You guys really go out of your way to help your customers! Mary…read moreFaceTime us from California to be able to see a rv and did a wonderful job! Great place to do business with!

Very helpful with finding and providing information regarding wireless RV braking system.read more

This place was awesome! My wife and mother-in-law traded in our class B motorhome for class C and…read morethe experience was amazing. They took such good care of them. They have fantastic customer service! That's so hard to find these days.

Archie, our Class B RV, was having electrical system issues with warranty-covered parts (solar…read morepanel and second alternator). Mike provided exceptional customer service, with clear and frequent communication. He set expectations up front, explaining that diagnosis and dealing with manufacturers and warranties take time. Mike handled the complicated communication with our extended warranty company and the parts manufacturer. Thanks to Mike and the staff who did the repair work, we got Archie back in a reasonable amount of time. We didn't buy our RV from Collier, but when we need a new one, that's where we will go.

Great family feel. Non pushy sales experience. I bought a new 2025 Heartland Trail North Trail…read more270CK, on my third visit. I couldn't be happier. Now I just need the winter to be over to use it.

Everything, this is the only RV place…read more Everything, this is the only RV place John and Trish are the best, when they tell you, they're going to do something they do it and they do it right. The technicians they have there are also absolutely excellent, it's the only place I take my RV.

We are full-time RVers & we got a broken leaf spring hanger. By the time we figured it out the…read moreproblem we had just crossed into Wisconsin & pulled into a rest area near Beloit. We made some calls & were able to limp the trailer 5 miles back to Illinois to Finnegans RV Center. The service manager came right out & looked at the trailer. He verified they had the parts, moved out a job that was in the shop & pulled us right in to be worked on. We did a little shopping in the show room (they had everything we needed). He let know about how long it would be & the parts lady gave a great recommendation for lunch. They had us back on the road in just over 4 hours. Amazing service! Very friendly, helpful & reasonable. Skip Camping World & come here for all your RVing needs.

Absolutely the best service. I feel that the work was priced fairly and was completed on time as…read morepromised. I would recommend them for your boating needs.

Great place to do business. They handle all of our boat at snowmobile needs with service and…read morestorage. No issues and get me taken care of promptly at a fair price and most importantly with a friendly smile. I highly recommend TLM and will be doing more business there in the future.