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    Kunes RV

    2.1 (50 reviews)
    Open 9:00 am - 7:00 pm
    Updated 2 months ago

    Services - Kunes RV

    RV repair

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    my apologies, our camper average value is $35,200

    Extremely Disappointing Experience - Buyer Beware! We've been avid campers for over 30 years, and this was not our first camper purchase--so we came into this process well-informed and excited to upgrade. Unfortunately, our experience with Kunes was nothing short of disappointing. We initially spent two hours on a Monday evening browsing their inventory and scheduled to return Tuesday night to view more options. On Tuesday, we sat down with a salesman, negotiated what we thought was a final number (with our trade-in valued at $24,000--which aligns with JD Power's $20,000-$25,000 estimate), and left believing we'd return Thursday to finalize everything. --------------------------------------------------------------------- Edited at 1:40 PM on 8/20/2025: We received a call from Kunes requesting that we remove our review. During the conversation, they pointed out a crack in the front fiberglass -- which is accurate. However, between that and the flooring, total repair costs still amounted to $12,000. I also rechecked the JD Power estimate for our camper (attached), which values it at $35,200. Frankly, this offer feels unreasonable and disrespectful. We expected a fair negotiation, not to be lowballed. --------------------------------------------------------------------- Thursday arrived and we were genuinely excited. The staff welcomed us warmly, we completed a full walk-through of our new camper, and learned how to operate everything. However, just before signing the final paperwork, the manager approached us with "an issue" regarding our trade-in: a 4"x4" soft spot on the floor. We were told this would require a full floor replacement at a whopping $12,000--due to possible water intrusion from screws or caulking. My husband immediately said the deal was off. Then, in the very next breath, the manager asked, "Well, would $8,000 work for you?" Just like that, $4,000 came off the "repair estimate" in 30 seconds. That raised serious red flags--how inflated was that repair cost to begin with? Meanwhile, we returned to the showroom only to be congratulated by the staff on our "purchase" while we informed them there was no sale happening. In the end, we hooked up our old Bighorn and took off on our trip--grateful we didn't fall for a questionable deal. Thanks for the no-sale, Kunes. You saved us money and reminded us why we loved our current camper in the first place.

    Remainder of review, there's a character limit.

    I am writing to express my extreme disappointment with the 40' fifth wheel that I purchased from Kunes RV Elkhorn in June 2022. We were first time RV buyer and we came in knowing we wanted an all season fifth wheel to live in while we built our dream home in the near future. The salesman was very helpful and directed us to choose the Keystone Arcadia as it is advertised as an all season rig and it also had the interior style we were looking for too. During the final paperwork they strongly recommended the extended warranty. The RV was brand new so I did not understand why they would push an extended $5,000 warranty. You would expect that with their "5-point inspection" as well as being an established RV brand that an extended warranty wouldn't be necessary. With that said the salesman swore by it of course, so we trusted him and added that on to our package. Within two weekends of use the AC unit went out. My husband owns a construction company so he is a very capable guy. So rather than drive it from our Illinois home to be serviced he took a look and found that all of the wiring in the central ceiling unit was haphazardly installed and it was an easy fix for us. But it should've been caught by the "5-point inspection". By winter we sold our home and moved into the RV on our build site less than 10 min from Kunes RV. Within 2 months of full time living the furnace started making weird noises. They sent a serviceman out to take as look. We paid for this supposed excellent warranty so we were glad they agreed to come look on site. The gentleman said he's not usually the guy who does these calls but they short staffed. He agrees it doesn't sound right but he doesn't know what's wrong with it. He was about to leave it at that after he kindly played ball with my dogs for a while. Right before he left I put my husband on the phone who then explained we were going out of town for a week and we need to ensure the furnace is properly functioning before we leave so we did not come home to frozen pipes. So, Kunes said they would replace it, and they did in a timely fashion right before we left on vacation. I fashioned a camera on the thermostat while we were away to keep an eye on it. Approximately 2 days later I checked it and the temperature was only 50 degrees F. We had our nearest friend make a trip out and confirm the furnace was making a loud noise and not working. We called Kunes and they promised to get out there and ensure space heaters were running until they could diagnose and fix the problem. 3 days go by and we hear nothing. Until the morning of our flight (which the service manager knew) and we get a call saying a squirrel got into the furnace and broke it so it is not covered under warranty. That they could fix it for about $1700. I then told him that I am a veterinarian and I know that there is no squirrel leaving its den 2 days after we had 10" snowfall to seek haven in our RV. He then said oh never mind I think it was a mouse. Now remember we weren't home to see anything. The furnace was already removed when we returned home. In attempt to cut this shorter, I ordered a brand new furnace online, it arrived a week later and my husband installed it for less than half the price they quoted us. Kunes never owned up to anything and took the easy route out. A few months went by before our next major appliance broke. I came home from work and the fridge was way too warm. It's a larger capacity fridge/freezer with a thermostat that tells you the temperature. It was in the 50s. My food was all spoiled, I had to throw away everything. My husband called the service department. Left two voicemails. No response. I called after waiting patiently 2 days later and they picked up immediately and when I asked why they hadn't returned my husbands calls Jackie at the front stated they did not have any missed calls or voicemails from him. I told her my new problem and she said after discussing with the service manager that we actually had a bill for the service call that we never paid so until that is paid they will not investigate our broken refrigerator. So again, I ordered the parts online and my husband had to take several hours figuring out how to fix it. To this day we have not received a bill nearly a year later. Also, we are less than 10 minutes from the kunes location nearest us. They wanted something around $200 to come out just to take a look. Mind you, when I discovered the replacement furnace was broken for the second time they said again, because it's so new and you have the warranty we probably won't charge you for the service call. Which makes complete sense.

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    4 months ago

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    14 days ago

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    6 months ago

    Piss poor customer service and support...I've been waiting 3 months to get my motor coach titled and plates sent to me...

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    2 years ago

    The best in the business, they're going to work hard for you -- personalize their service -- the Kunes family is the best!

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    7 months ago

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    3 years ago

    Great place. Very friendly staff and very knowledgeable. Only place I will ever go for my RV needs !!!!!!

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    Review Highlights - Kunes RV

    We recently took our Coachman RV to Dehaan to have the flooring replaced and the slide serviced.

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