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Elkhorn, WI

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Parts Place

5.0 (2 reviews)
Open • 8:00 am - 6:00 pm

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Napa Auto Parts-Elkhorn Store

Napa Auto Parts-Elkhorn Store

(4 reviews)

When picking up my sons car from the dealer after over $6Kin repairs, we had to get a jump to leave…read morethe lot... We drove it home and it would t restart. We pulled the battery & went straight to Elkhorn NAPA, as prior experiences have always been great. They found the ONLY matching battery, then after we told them about the dealer repairs ordeal they found a magic discount, gave him a free hat & he even gets the NAPA $25 battery rebate! NAPA we appreciate you!!

Unfortunately, I dealt with the store manager. I went in to purchase miscellaneous automotive…read moremaintenance items, and I noticed a handheld grease gun in their bargain bin. There were two identical grease guns in their bargain bin. I purchased one took it home and found it to be missing the end connector clearly portrayed on the box. I returned to the store examine the other grease gun. It was complete and not missing parts .i felt NAPA would stand behind selling an that was incomplete .I thought pretty simple endeavor. However, the "store manager "grabbed the complete gun /box and held it at bay as if it was her prize possession. She refused in every way shape and form to work with me and continue to reprimand me and never allowed me to explain my position. Knowing there was no means of communicating with her I asked to pay for my other items and leave the store as quickly as possible. She continued to reprimand.me. I asked if she would just simply be quiet until I could pay for my other items and leave the store ,to no avail ....I'm not sure what kind of customer service you call that but I call it pretty poor. I would recommend going right across the street to o'Reilly auto parts I'm confident they stand behind their products . The part that was missing would've cost about four dollars to replace ,unbelievable that they would lose this customer and hopefully you through such a simple way to resolve the problem ...in a time where you can buy anything over the internet . Sadly going to a brick and mortar store then getting poked in the eye.

Parts Place - autopartssupplies - Updated November 2026

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