Very trustworthy. My wife brought her car in for a new battery and to check her squeaky brakes…read more They replaced the battery promptly and after examining the brakes they said they were just fine, squeaking was due to dirty pads. Not every shop is that honest. Last Sunday I had a loud scraping noise coming from one of my rear brakes. I thought maybe I could save myself the hassle of having my car in the shop during the work week so I went to a national chain shop on that Sunday and was told it would be around $950 -- seized caliper, rotor, pads-- I held off and took it to Auto Medix. They said the caliper was not seized, it was fine. Auto Medix replaced one rotor and the back brake pads, all said and done they were $610 cheaper than the chain store.

I have never written a negative review and if I could give zero stars, I would. The situation we…read moreexperienced this summer, waiting for our car to be repaired for 3 months was inexcusable. The insanity of the situation was the utter lack of communication. The phone rings at this shop and no one answers, we reached an answering machine only 5 times during that entire time period and never received a return call. When I finally started receiving texts in late June from the owner's cell phone we thought that we were finally going to receive consistent communication. Yet, responses to my text messages still went largely unanswered. There isn't even a business website to send messages. I am empathetic and my default is to give grace when things go wrong. I get there is a lack of workers, unexpected things happen in our personal lives, and maybe installing a drive shaft was complicated. But as a business you have a responsibility to OVER communicate to your customers. Also, given how she responds to negative reviews, I don't expect it will be a normal business response, which would be to sincerely apologize for the lack of communication and stress put on our family, which is what we deserved to hear and never did. She will say that my husband told her there was no rush to fix the car when it was towed there on 4/19. The TRUTH is that he said there was no rush to get it back immediately but that we needed this car when our son returned home by mid-May for his summer job. I guess our mistake was being honest as well as considerate? We paid over $1k up-front on 5/3 for the drive shaft part at their request, which we had no problem doing. She is also going to say that the issue lies with their parts supplier since by the 3rd drive shaft a Toyota engineer realized that it wasn't correct and that these parts were actually recalled and should not have been sent. I think the fact that you have a supplier sending recalled parts is, in general, a significant business issue. She will probably comment that I sent her a message through Facebook messenger on 6/2 - I did but only because I was looking for their business page, the business name was in her profile, and I recognized her name as one of the owners. My message was polite, and I apologized for contacting her that way. This is after no one contacted us for almost the entire month of May until 5/30 when she finally answered the shop phone and told us we would have our car back that week, even though I had left a voicemail the week before. She will likely also say that we didn't receive updates because they were working on the car or waiting for parts to arrive. Information like that is an update that we deserved particularly when 1 month turned into 2 then 3 months. The final straw was that we were told on 6/20 that one of our tires kept going flat. Rather than fix that problem while working on the drive shaft issue, they waited until 7/13 to order a new tire, further delaying our ability to pick up our car. We were then guaranteed, yet again, on 7/17 that we could pick up our car before they closed and, not surprisingly, they had yet another emergency/reason why it wasn't ready, and we had to wait another day. We did not get our car back until 7/18. This was only after our constant request for updates, via phone, text and in person, the last 8 weeks. And then Kenosha Toyota had to replace the coolant "T", a repair that Automedix listed to be done on the initial quote but didn't repair it or communicate to us that it was not done. Thankfully, Toyota found it while reviewing all of the repairs. And FYI, waiving a small credit card fee does not remotely make this experience acceptable. And while she said that she took off another 3%, we can't find it. The bulk of the "savings" is the cost of the used drive shaft vs the new one we initially paid for. Point blank if you are in a customer focused business then BE focused on your customers. If this seems ridiculous to you then go somewhere else and save yourself the aggravation.

I recently purchased a new vehicle from Kenosha Toyota. The salesperson I worked with was Mark…read moreAnthony. I cannot say enough about the service and follow up I received. Mark communicated with me throughout the search process as the car I was seeking was in high demand. A vehicle became available and I pulled the trigger. The car was sold without any dealer add-ons. I was kept informed as to when the car would arrive at the dealership. On the date of purchase, Mark and I took the car for a test drive and explained all of the technology in a very understandable manner. The time spent with the F & I associate, Nick Kostadinov, was much more pleasant than expected with no pressure. It was refreshing to hear Mark Anthony as well as Nick Kostadinov boast with pride about working for Kenosha Toyota. If you're looking for a no monkey-business auto purchase transaction, Mark Anthony and Kenosha Toyota will exceed your expectations.

I recently purchased a Toyota 4Runner from this dealership. After the purchase, I discovered a…read moreFacebook Marketplace advertisement posted by one of the dealership's salespeople showing the same vehicle I purchased with a roof rack/accessory setup installed on it. The vehicle was delivered to me without that equipment, and this was never clearly explained to me during the purchase. When I brought the advertisement and photos to the dealership's attention, I was told that the vehicle had been posted before inspection and that the rack was not included with the sale. What disappointed me most was how the situation was handled after I raised the concern. I spoke with management and the GM Kevin Michelson, showed them the advertisement, and explained why I felt the listing was misleading. I did not feel that my concern was taken seriously or that there was much effort to find a reasonable resolution. I was essentially given an apology and eventually offered the option of returning the vehicle rather than offering a resolution regarding the equipment shown on the vehicle in the advertisement. I understand that mistakes can happen with online listings. My issue is less about a mistake occurring and more about how a customer concern was handled after the dealership was made aware of it. I have screenshots of the original advertisement and photos and am documenting my experience. I hope the dealership improves how vehicles are advertised and how concerns like this are handled for future customers.

I was not totally sold on a new truck but after a walk around I found one that I liked…read more Patrick helped me during the whole process come to find out the truck I liked was in dealer use , We talked about my trade in and they gave me what I asked ! No back and forth.. We then talked about what I wanted to pay for the new one I gave them a price ..They accepted no haggling it was possible the best experience buying a new car... Big thumbs up to my sales person Patrick

We took our vehicle in for repair and had to wait a week for parts. When we went back, the service…read moreguy and Amanda were both very rude to my daughter and Amanda lied about having made her an appointment a week ago. After accusing my daughter of being "hissy" Amanda managed to find the service slip on her mess of a workstation. Then they replaced the part and it didn't fix the problem -- but we owe them $1300+. Their next solution was $1000 fix, again with no guarantee would fix the problem! I'm not convinced they did anything to my vehicle because I've never before had a part replaced where I wasn't shown the broken part at pickup. Based on how they treated a female customer and their inability to properly diagnose and repair a vehicle, I strongly encourage you to find a different Ford dealer.

Just your solid neighborhood auto repair place. NO BS, no selling something you don't need, no…read morescare tactics. Upfront and honest with their prices and the quality of their work. They do great work, they charge reasonable prices and you actually deal with guys who have I N T E G R I T Y. Can't recommend them enough.

Slow? Check. Terrible driveway layout? Check…read more Computer for emissions always down? Check. Location is critical in an automotive shop. Your location sucks, your service is slow, and your emissions testing is spotty and never reliable. Do Kenosha a favor and go bankrupt.

Got a pre purchase inspection for a car that I was considering buying - George was the one that…read morecompleted the inspection. Very detailed verbal report immediately after the inspection that helped me make a quick decision on the vehicle. I was able to call back and follow up with questions as I thought of them. George even took a second look at the car later in the day when I asked about something he wasn't sure of. Reasonable price relative to competitors. Would feel very comfortable having George look at a car for me again

Very rude operator and has very limited knowledge/ experience. Not good first impression and will…read morenot even be going in due to how rude the person answering the phone was. Sounded like a man.

Service was just great Customer service…read moreGood price And the did as I requested not trying to over sale I will highly recommend

Took my vehicle in to get a check engine light diagnosed. Took them multiple (4) visits to fix…read morethis, but they were extremely thorough with all the diagnostics and complete inspection of the vehicle. Friendly staff and customer service and courtesy rides to and from home or the workplace. Highly recommended. Will definitely go there again.

As I don't work close to where I live, a dealership that was close to work is a must for me and…read moreluckily, this VW dealership is a four-minute drive from the office. I was able to make an appointment online for my oil change and received a confirmation email (as well as several reminders, I wonder if people forget often as the three reminders seemed a bit overkill to me). Dustin was professional, efficient, and didn't try to sell me a number of things that I didn't need. The waiting area has copious amounts of free beverages and the wi-fi was speedy and easy to use so I could get some work done while I waited. The car was hand-washed after the service was complete, which I thought was a nice touch. Just one minor issue that prevented this from being five stars: - I added a note to my appointment that I had a couple scuffs I would like the body shop to take a look at and give me a quote on, but it turns out that this location has no body shop (can't say I've ever seen THAT before) and Dustin directed me to their sister location a few miles down the road. Had he reviewed my request in advance of my visit, I could have been prepared for this adjustment. I also didn't want to drive down there and find out that they were too busy to see me. Here a little more customer service would have gone a long way.

Stopped in , looking for new veh. Wasted my time stopping…read morethere A dealer i should of skipped Read other reviews of the business, to me there seems like the same person making many of the reviews.

Great service / work. Excellent people. I would highly recommend making this your go-to auto…read moreservice shop. You won't regret it.

I have a 2009 town & country displaying transmission irregularities, and the engine running rough…read more I am 83 and travel locally to the store and family members. I asked Mark to install 3 plugs on the back side of the engine, the hard ones to replace. He advised that would require and hour of service $138. I agreed and signed the agreement. I ended up with a bill including $126.00 diagnostic test. I was told, a new or rebuilt transmission would be appropriate. Do you think they checked the transmission fluid? No but they charged me $126.00 to read the code. I understand car Dealer Service Centers earn $1,000,0000 per year. I think Mark is right up there, ripping off people like me. If you are an honest operator, is there any hope for people driving older cars ?? Try checking the Transmission fluid level, it is not impossible even though it is a sealed system, it has a cap clearly visible and accessible. Gary K.