Friendly and respectful , very knowledgeable and helpful . Can't wait to get the boat backread more

five star converted our shoremaster lift from V hull to pontoon rails did a great job showed up…read morewhen they said they would.

Mike is very knowledgeable, honest and his prices are fair. I took my 2023 Yamaha 250 hp SHO to him…read moreto get fixed. He ran Yamaha diagnostics on the engine and fixed it within 24 hours. Boat runs great. I will definitely use Baltic marine services again in the future.

If you have a boat and need to get it fixed, do it here. They will take care of all your needs.read more

Don and his team were incredibly helpful getting my boat in and taken care of. The Boathouse is a…read morefantastic full-service marina with knowledgeable staff and excellent customer service. In my opinion, it's the best marina on the chain. Everything was handled professionally and efficiently, and I felt confident my boat was in good hands. I'll definitely be returning for future service and highly recommend them to anyone looking for a reliable marina.

A follow-up to my earlier experience with The Boat House Chicago (Bald Knob Rd, Johnsburg). After…read moremany failed attempts, they have finally gotten the motor to run -- but the boat will only move forward. It won't go in reverse, which means it still isn't usable. When I called back about this, I was told that their job was only to make the motor run, not to make the boat drive. That response says everything about the service department here. A boat that can't go in reverse can't be launched, docked, or operated safely, and being told that isn't their concern is unacceptable. My dealings with the service department, and with Tanner in particular, have been consistently frustrating. I've been more than patient through repeated failed repairs, and I still don't have a working boat. I would strongly caution anyone before relying on this service department.

My family and I had a great experience at Ben Watts! Bob did a great job for my boat and was very…read morenice. He's a very honest guy and I don't think there's many of those around. He told me how much it would be to fix my boat and I agreed. When he finished, he charged me much LESS. AND he finished faster then he thought. I asked him why it was much less, and he said because he took a lot less time then expected. That's so nice of him when you know people won't always do that. For another repair, I was going to have to leave my boat for the repair but I really wanted to use it for the next day. He took about 30-45 minutes and took care of me VERY WELL. I really appreciate good customer service like that and will surely use them for all of my boat projects.

As far my experience, having kept my boat here for the last four years, this is a great place for…read morean annual slip as well as over the winter. I think there were some updates in management and they have been treating me really great. I always have something small that I need or requests or whatever it is, it gets handled. I appreciate their attention and care for my boat.

I, my parents, and grandparents have entrusted our boats to Reed's Marine since 1964 and I have…read morenever had a complaint. Moving back "home" from Alaska in 3 years, I will be able to store my current boat myself, but will still use their service department for routine maintenance and an annual detailing. Kirsten has always been friendly and prompt to answer questions. My boat has always been delivered on or before the requested delivery date and hauled out on time as well. Boats are expensive, but I feel that the dollar value they provide is worth the money spent. - Rick from Alaska.

You buy a boat from Reeds you better store it with them. If you store with someone else you have to…read moredeliver the boat to them for warranty service. For three years they would warranty service at my marina, which they visit frequently, now it's a $587 charge to pick up and deliver, for warranty service...great deal!

I found a add on craigslist for a boat they had for sale. I talked to a nice guy named brad who…read moretold me this boat was in great shape.I talked to brad a few times on the phone for m or info on the boat, since i lived 2 hrs away from them. i asked brad if the floor in the boat was in good shape. brad informed me that the floor was solid and i would be more than impressed with the boat and they are more in the business to make friends than make money. now once i got there 2hrs away the boat was in the shop filthy rat poo everywhere in the boat and guess what the floor was completely rotted out and a rats nest in the ski well. why why must you lie to sell something. if i where you i would never go to this place.

From the owner: We go the extra mile:read more

Brought our boat in for new trailer break cylinder and trailer tongue, replace prop shaft, bottom…read morewash, shrink wrap, winterization and summarization. They charged about 1500.00 and when I picked up the boat 2 of the 3 pontoon plugs were missing, the inside of the boat was trashed with grease, hand prints, and footprints, the trailer straps were off. While towing the boat my trailer wheels started smoking because the breaks were rubbing. The wheels were so hot that the grease was shooting out of the wheels. I bought new pontoon plugs and put the boat in the water the prop shaft started burping drive oil after I started it. I then noticed that nothing electrical was working and after further inspection realized that one battery was never connected and the other only had the start cable hooked up. The remaining wires were not hooked. In addition to all that the chrome on the port side was damaged by the acid washer. After much complaining they agreed to relook at the shaft seal. After 2 weeks they replaced more seals. If they would have put new seals in with the new prop shaft this would not have happened. They treat your boat like its just a boat . They have no concern for your property. They refuse to acknowledge the chrome damage and write it off as poor workmanship on the manufacturer part. DO NOT BRING YOUR BOAT TO KINGS ISLAND MARINE!