I purchased a used boat through Reed's recently. It was my first ever boat purchase. They had a…read moretechnician ride with my husband and I for 90 minutes to learn the boat, and to practice parking the boat, which was great. They also made sure my shore station worked with the boat. When I had a mechanical issue early on, they came out and addressed it promptly and professionally. I am very happy with the boat and the service before and after the purchase. I will not go anywhere else.

Called Reed to purchase and install a new Radio on our boat which was in a slip at the Abbey…read moreHarbor. I was quoted $175.00 for a new Radio and $88.00 service fee to install it. I was NOT told that there would be an additional labor charge! They were slow to come to do the install, repeatedly told they would be out there and did not show on several occasions. Finally, they installed the radio and sent us a bill for $686.66. Said that the other charges were for labor charges to install new radio, swap out old radio. In addition, (similar to the review below), they without communication, took it upon themselves to make a pvc trim plate, (which was on the boat had they asked about it prior to making one without authorization.) On top of all these billing overcharges, while installing our radio that does not work properly, they broke our bathroom light which is near the radio and refused to fix it! Spoke to Tara in customer service about these issues and all she was willing to do to resolve them was to remove a $10.00 service charge that she threatened would reoccure if we did not pay the balance in full today! I told her that this was not acceptable and ended the call as it was not productive. Minutes later received a call from the tech/service manager who told me that the bill was due now, they would not make any adjustments and would continue to tack on $10.00 per month service fees. Never would we have hired them install a $175.00 radio, if we were told we would also be charged an additional $428.00 for 1.8 hours of labor fees! Could have had one of our boys install it for free! Beware of their billing dishonest billing practices and poor service!!!!!!!!!!!!!!

This has had to be the WORST experience ever. they quoted me $150.00 by the time I could get my…read moreboat out of there they charged me $2500.00 plus dropped my boat and left engine cover off and carburetor filter and it rained straight into engine. They also bullied us Brian and the manager. We finally had to get police over there to get our boat out of harms way. if anyone else is experiencing this maybe we can get a lawyer and take this guy to court and get damages. 414-517-9669 KC

Truly this place deserves zero stars. The business practices…read moreare horrible. This is the only place I have seen where the owner, Brian Read can bill what ever he wants. No matter what the contract says. If anyone reads this do your self a favor and store some place else.

I would not recommend doing business with this place at all…read more first off gave him a call to ask about rebuilding my Mercury motor 97 225 EFI. said yes nows a great time cause I'll be open to get it done right away. as im just finishing up a boat and can get started next week. ok so drove the 2 hours north on a wednesday and talked to him BTW we have been texting about whats wrong with the motor. because I had just bought the boat with a bad motor. told him what the problem was from the last owner and what I wanted done. also said I'd like the motor to be gone threw from top to bottom. as the boat and motor had been sitting for over 2 years. Lee said yes I can do that. also wanted a new water pump installed and the gear lube in the lower unit changed out. which I was willing to pay for if additional cost's were not included with his guesstment from the quote of 4k to 6k 3 weeks later I call to check on things... told him who I was he had no idea who I was. ok I get that. told him my boat and oh yeah I had 2 boats in front of you and I'll be getting to the teardown this week... on give me a call and let me know what you find when tearing into it.. because if it going to be over the price's you gave me then i would just trash the motor and buy a used one for 6500. well a week goes by I call.... yeah I just got done honing the block (red flag) and that there are parts missing from this motor. IE the auto oil pump. I said I was given that from the last owner its in a cup in the boat by the steering wheel... he said I cant find it. ok can you order that he said well there's a gear that is unavailable and I can't find it anymore. I start my search.... found the gear in Canada had it express shipped to him.250 bucks total also had an oil pump sent to him.2 day shipping 220 bucks total 2 weeks later I get a call you boat is ready for pickup... ok I can be there tomorrow. Lee. ok see ya then. I get there boats parked. we talk for a few mins head into the office to settle the bill... 6.575.00. not what I was quoted but ok. if he did a good job then its worth it. I checked it out. first off the trim switch doesn't work. that was bad to begin with and told him that. thats why i wanted the motor gone threw from top to bottom. so my statement fix it from top to bottom wasn't followed.(red flag) so he looks at it... was just a relay. he replaced it. worked then. also said he had run the motor for 25 mins at the shop after the rebuild and that it ran fine. all checked out. I asked how was the water pump he said oh I didn't change that cause it was working fine... (red flag) originally ask him to replace water pump. he said yeah I always do that with rebuilds. (red flag) which he didnt do like asked. so few days forward I'm ready for the break-in of the motor.. put the boat on the water start it up. not 3 mins go by alarm going off... oil light. there was a sheen of oil gas on the water like i've never seen before I'm thinking it was just from being rebuilt I called right away. he said it could be a sensor on the oil tank. said just unplug it..(red flag) said its more then likely cause the oil system hasn't primed yet. thinking to my self ah that should have been primed when you ran it for 25 mins (red flag) but was told to mix oil with the gas to be safe... ok I do that. back on the water. ran fine smoked but thats cause of the over oiling. followed the directions for break-in. step one problems alarms from oiler not working. step 2 ran ok for 30 mins then just randomly shuts down. alarm goes off no idea why. starts back up. now I'm heading back to the dock keeps dying no reason. hit a wake and boat bounced. died again. so I'm following the steps. I go to move the rpms about 2000 as stated. will not go over 2k RPM's. fill throttle and nothing. I texted him saying this motor has nothing but problems going on. and said these things should have been found during the 25 mins you ran it like you said you did. no response from him. I get the boat out of the water. come home and call another place to see if they can help me trouble shoot. btw this place doesn't do rebuilding just repairs. cause i'm not getting any thing back from him. the other place ask's me ?'s. check plugs. ok yeah old one's. they said not good. ok check fuel filter. yeah old one. also told them about that oil warning light. said it could be a sensor they said start by replacing those with new. ordered new plugs and I had a fuel filter from another motor. same filter #'s. replaced all that and it was recommended to drain what gas I had and to use fresh. so right now im at the point of waiting on the new oil sensor bottle to replace that. and to put gas in the boat and make it a 50'1 ratio to be safe while the break-in happens. ive texted and called no response and he's reading the texts im sending BTW. so here i am with a motor thats cost me 7 thousand dollars and its not even close to running right. i'm going to have to get someone else to fix

I would not recommend doing business with this place at all. Lee is the owner and I brought my…read moreYamaha 1994 50 pro to be worked on. It had a gas leak coming from the crank seal. The reason I chose this marine shop is there was a sticker on the motor as he has serviced it before. As it turns out, he rebuilt the motor in 2004. When I brought the motor in, I told lee after doing research, and visibly seeing the leak it seemed to be the crankshaft seal. The paint was actually deteriorating in the exact spot where the leak was. When I brought it in, he looked at the motor and said he did rebuild it in 2004 and the crankshaft seal was not leaking. He said it was probably bad reeds or the seals by the reeds. I was like Ok so I left the motor. I did not hear from him for 2 weeks and called him and he said he would look at it this week. Adain, I did not hear from him in the next week and called. He said he would get to it this week which he did. He called me back and said, "Good news. The reeds were OK and the seals were bad." I was relieved. He charged me $375 and also fixed a collar on the outboard. I took the motor out the following week and the motor had the same gas leak. I called Lee and he said bring it in but he did not have time to do it for a few weeks so we agreed I would call him in a few weeks. In the meantime, I took the motor out 1 more time and made a video of the gas bubbling out from the crankshaft seal and then called him. He said bring it in which I did. I brought the motor in and he said he didn't have time to look at it today and I said OK but I need it back in 1 week as I had a fishing trip planned. Monday came around, no call. Tuesday no call. Late Tuesday I happen to be driving by the shop and decided to stop in. The boat was in the same place I left it and went into the shop. Lee told me he was too busy but he would work on it tomorrow and it is a big job. I explained a second time, I needed it by the weekend. He said he would call me tomorrow. Wednesday came around and no call so I called him again. He gave the same answer and said he was too busy and would get to it tomorrow. Thursday came around no call so I called him. Lee again said he was too busy, he would get to it tomorrow. I told him that I had the fishing trip planned and he keeps giving me the same answer. He told me to come pick up my fucking boat. I need not say anything else. This guy is condescending, unreliable, acon artist. Do not do business with this guy

Outstanding service season after season! We just completed…read moreour 4th season with Munson's Valet Service out of Fontana, WI, and we couldn't be happier. The entire team goes above and beyond to make sure we have a fantastic summer on the water. Lisa in the office is incredible--she always answers our calls promptly and makes sure we're taken care of, even on her days off! Special thanks to Rick and Mike, who trailered our boat this year. They took wonderful care of our boat, consistently wiping it down when we came off the lake and ensuring it was clean and ready for launch. They were always right on time for both launches and pickups. Whenever any issue popped up with the boat, Lisa worked seamlessly with the mechanics to get it resolved quickly. If you're a new boat owner--or anyone who wants to avoid the hassle of trailering, parking, and ramp logistics--this service is an absolute game-changer. Highly recommend!

I've just completed my second year with Munson Marine's In-Out service after purchasing a boat from…read morethem and continue to be impressed. Lisa (office manager) is unbelievably accommodating and always available. They are on time with their deliveries and pick-up, wipe down the boat, and even turn off the battery when I forget. Rick usually drops and picks up my boat and is wonderful. Not only does he handle the boat with care he has tips for just about everything Lake Geneva and boating related. He has been a tremendous resource and is reliable and attentive. The people at Munson are what put them head and shoulders above the competition. I highly recommend Munson Ski and Marine for all your boating needs.

This review is for the Santa Cruise. We took the Santa…read moreCruise at 5:20 on Wednesday night. The staff was all great, very welcoming and friendly. The Christmas Wonderland building you go to before the cruise was OK; a few displays you could take photos with and a ton of raffle items you could purchase raffle tickets for. We were rushed by staff to get into line even though we had hoped to stop by the bar first. After standing there for a while, my husband decided to go to the bar anyways and he still had 10 minutes to spare before we were rushed to the boat so I'm not sure why we were rushed. Pro tip; sit on the port side of the boat (left side) to see all the lights and decorations. We unfortunately didn't know and grabbed seats on the starboard side and had to strain to see everything. When we stopped at Santa's cabin, he came out and read off all the children's names, which was super cute to hear the kid cheering when they heard their name. It was a very quick ride, less than an hour round-trip and honestly the boat moved faster than the guide could tell us about all the light displays so that was a little disappointing, but overall it was a nice time. Dress warm, as the boat is heated but still pretty chilly. Also, the treat they advertise for the kids is the tiniest candy cane you'll ever see; probably not worth them advertising at all.

This review is for the Santa Cruise only!!!!…read more It's a blast! The tree displays for charity give some great photo ops before you get on the boat. The Santa's Bar is a must stop before you board. The polar vortex entry is fun. The boat is comfortable, and the cruise is totally entertaining. My son is 13, past believing in Santa, but he still played along and enjoyed the story. The adult tix were $24 and the youth tix were $12 for 2023. For $36, we had 90 minutes of fun and made some memories. Do it with your kids!

Everything! We have had a boat for 53 years. Scott is the best person and repair we have ever…read moreworked with. Recomend him 100 percent !

called for some questions I needed a answers and they were straight to the point for me!read more

Mike is very knowledgeable, honest and his prices are fair. I took my 2023 Yamaha 250 hp SHO to him…read moreto get fixed. He ran Yamaha diagnostics on the engine and fixed it within 24 hours. Boat runs great. I will definitely use Baltic marine services again in the future.

If you have a boat and need to get it fixed, do it here. They will take care of all your needs.read more