I, my parents, and grandparents have entrusted our boats to Reed's Marine since 1964 and I have never had a complaint. Moving back "home" from Alaska in 3 years, I will be able to store my current boat myself, but will still use their service department for routine maintenance and an annual detailing. Kirsten has always been friendly and prompt to answer questions. My boat has always been delivered on or before the requested delivery date and hauled out on time as well. Boats are expensive, but I feel that the dollar value they provide is worth the money spent. - Rick from Alaska. read more

You buy a boat from Reeds you better store it with them. If you store with someone else you have to deliver the boat to them for warranty service. For three years they would warranty service at my marina, which they visit frequently, now it's a $587 charge to pick up and deliver, for warranty service...great deal! read more

I've been a long time customer of Reed's and they've always done a great job. I'm writing this review now because of service above and beyond what I could have ever expected. Reeds removed and winterized my boat in the fall and delivered it back to me for storage. I didn't uncover the boat until spring and noticed some water staining on the bottom. (My boat has never sat in the water, it is always either in use or on a lift. I don't even keep mooring ropes in the boat.) I questioned Reeds about the watermarks, assuming they must have tied it to a pier overnight. They looked into it for me and assured me that there was no way the boat sat overnight in the water, but seeing as they were the last ones to handle the boat and they wanted to have a happy customer they would clean it for free. ($700 value). Pretty impressive. Until I told my wife the story and she reminded me about last season when the lift cable broke and the boat was tied up overnight. Oops. I explained and apologized. And paid, as I should. Every step of the way Kirsten was friendly and went out of her way to assist, can't say enough good about the experience. read more

I have been a customer of Reeds for over 10 years. Every year people struggle with the same issue of getting their boat in the water before Memorial Day. This year is no exception - To address that for the last 9 years, I call to request my boat to be in the water by May 9 and I've asked for that for the last 10 years - that eliminates the issue. This year when I saw the boat was not in the water I called on May 9 and was told it would take two weeks notice - that would be Saturday May 23rd (yesterday). Then I was told wait, it might actually be three weeks, storms, etc, because of the rush... (why I have to call to requests the same thing every year after year for 10 years makes no sense to me. And they never call you...) I'm beyond disappointed with Reeds Marine customer service, over the years m, especially for the treatment of a long-time, up front paying customer. I also have to question whether I will ever buy or store boat there again/ and I was thinking of buying a new one this year with my family. Keep in mind I actually store 2 boats with Reeds and told them they could prioritize one as long as they could get the one in before memorial day weekend. Epic fail! My favorite part is that Reeds will actually take tomorrow off for the "holiday", while owners and long time cusotnerscontinue to wait for their boats to be out in the water - I guess they must think they are doing such a great job... terrible. Time to reconsider providers, so please let me know if there are other options in the Geneva lake area who can produce a better result. read more

Reed's Marine - Boat Dealers Near Me - Delavan, Wisconsin

We've been customers for 30 years. We bought a tube a year ago and it popped about a month before the warranty expired, a year after we bought it. We brought it in to be replaced and the owners wife insinuated that we intentionally popped it. It was really weird. Basically accusing us of fraud. After some hassle she agreed to call the manufacturer. The manufacturer agreed to send a new tube insert. It took about three weeks and Reeds had no intention of doing anything more than what they absolutely were forced to do. It was weird. Wish it wasn't the case. read more

We purchased a Manitou tri toon from Reed's last July, during the pandemic. Things going well until the past couple of weeks...can't seem to get the boat ready to put in the water in a timely manner. Still waiting. And the attitude from ownership on down is "oh well". read more

Reed's has terrific customer service, great staff and are trustworthy if you have queations or something custom you'd like. Highly recommend read more

I agree with many of the negative posts! Reeds customer service is not what you're looking for when you make a large purchase. You would think a little ass kissing would be in order after spending 90k+, but not at Reeds. They act like customers are lucky to shop there. Everyone is nice until your boat hits the water. I don't shop there for anything... read more

I thought I was going to need a new motor on my pontoon boat. I took it to Reeds and every single person I came in contact with were amazing. not only did it turn out that I didn't need a new motor, they had it done weeks earlier than what they said. I highly recommend Reeds. this business is full of wonderful, customer service oriented people. read more

We have had our ski boat serviced by Reeds for winterization and other services for 8 years now. The process has always been easy and intuitive. They take the time to review our file, discuss with us, and address our needs in a timely manner. Would highly recommend. read more

Great Customer Service = Marc came out on a requested service call and was able to help resolve an issue we had with our boat. After Marc left to work on another boat I quickly covered my boat (without the support posts) because it was going to rain. When I returned the following day, much to my pleasant surprise, I noticed that Marc took added time to install the support posts under my boats cover to properly ensure that it would withstand the pending rain storms. Thanks Marc !!!! read more

Fantastic experience, from start to finish, purchasing a used Boat, a couple of weeks ago. Highly professional team. Particularly appreciated being able to finalize all pricing details over the phone, within about 5 minutes, before going to see the Boat. When was the last time you were able to do this at any Car dealership? Jason quickly followed up the phone call with a very detailed, complete, emailed Bill of Sale, along with some other paperwork. Again, when was the last time you experienced this high level of service from other vehicle dealerships? Very refreshing that I did not need to waste my time playing silly games. We've had the Boat in the water about 4 times now - it is running perfectly, and is in amazing cosmetic and mechanical condition. Everything works perfectly. Reed's Marine have been taking care of this Boat for the past 10 years, and they clearly take pride in their work. I work on all of my cars myself, and I can tell that the engine has been very well taken care of. Not a drop of oil or other fluids or dirt anywhere. I will happily drive down there again from Madison, for all of my future Boat needs. Cheers, Simon read more

The staff at Reed's Marine is knowledgeable and easy to deal with, always willing to answer questions. Great location too, right at the Delavan Inlet. LouAnn C. read more

I can not give Reeds Marine enough stars. We bought our boat from them and enjoyed it every summer for 15 years. Then, unexpectedly, I was away almost all of last year and my wife had to handle getting a boat into our slip so we wouldn't forfeit the slip. The people at Reeds were wonderful and went beyond the call to help her! We now are looking at Reeds for a new boat for this year. read more

Great experience with the sales department and we love our boat. The billing experience, not the same. Tried to call their phone several times, but it was going to a fax line. So when I finally got through the next week, they would not apply my discount. Unfriendly, not helpful and I can't believe they would not make an exception for being 11 hours past the deadline. Not worth the hassle, going back to Gordy's next year. read more

I purchased a $42,000 boat and I was having trouble with the horn 4 months after the delivery. I called the service department and they made me feel like an imposing moron. I ended up telling them to never mind, I will take care of it myself. Up till this point, it was a great experience dealing with Reed's. Unfortunately, this interaction just chased me away from winter service and storage from them. read more

My family and I were purchasing our first boat, so who we were working with was just as important to us as what we were buying - and working with Jason was great! He was very responsive to both our emails and phone calls - I don't think I ever waited a full 24 hours for a response. I can't say that there weren't bumps along the way, but Jason went above and beyond in my opinion to make me comfortable that the end result would be exactly what I wanted (once I made up my mind) and nothing less. After purchasing our boat, Jason personally took the time to take us out on the water, walked us through all of the functions and features, and made sure we were confident trailering the boat, docking, maintaining the boat, etc. If you are looking for a partner that's responsive, knowledgeable, and truly willing to put in extra effort to make your experience exactly what you want it to be, I would encourage you to give Reed's a call - and ask for Jason! read more

Tried to negotiate the sale of a used boat (brokered )with Reeds -- rotten experience. No follow up from the sales person, I had to ask them if my offer was accepted. I got a 4 word answer, "the owner isn't interested". No discussion about why or was there any room for further price review -- I was willing to move up but the sales person never asked. I found another boat -- there are a lot of used boats out there read more

Dealing with sales is smooth. Needed to get management involved on service issues but they were solved quickly. I do feel service department has work to do in the communication department. Jason is easy to work with and certainly works to solve any problems read more