Great family feel. Non pushy sales experience. I bought a new 2025 Heartland Trail North Trail…read more270CK, on my third visit. I couldn't be happier. Now I just need the winter to be over to use it.

Just purchased a new travel trailer from them. The experience was perfect. The sales person,…read moreAmanda responded immediately to all my questions, Tricia the finance lady was spectacular as well. The trailer was prepped perfectly. The service department explained hitch info and any questions I had. Walk thru was very complete and efficient as well. And...great end of purchase photo by receptionist! All in all a great experience.

Very helpful with finding and providing information regarding wireless RV braking system.read more

This place was awesome! My wife and mother-in-law traded in our class B motorhome for class C and…read morethe experience was amazing. They took such good care of them. They have fantastic customer service! That's so hard to find these days.

Professional family owned business! It is evident the pride they take in their business and…read morecustomer service was 5 star (deserves a 10!). We purchased a campervan with absolutely no regrets! I researched Petite in depth prior to flying in from California. All 5 star reviews and they answered any and all questions. There are lots of companies that sell campervans so for me to travel to Illinios to purchase a pre-owned van speaks for itself.

Put a 93 GMC camper van from them for 33,000 out the door 20 year-old bad tires he sent me driving…read moreon could've died batteries underneath the seat they didn't check. They were melting letting off toxic fumes as I'm sending out all these reviews all over making them shorter, cause it's tiring and really does no good but engine lights on brake lights on windshield washer fluid doesn't work both air conditioners broke. I mean I can go on and on it is what it is. They're liars bad people let me on for nine months if we're gonna fix it fix it fix it. They didn't do nothing. They're just their liars. They don't belong to a business here. Let karma get them. They affected me financially mentally physically every way thanks guys karma God willing.

If I could leave a negative review, I would…read more We thought we would buy our camper here because family did. Being our first purchase, we ignored red flags like defects others had in their trailers and no one answering the phone. They must be busy, COVID production sucks, the rationalizations went on. We went in person and hunted someone down. Sales person seemed kind, questions answered. We went home, decided to buy. Called. Called. No answer. Went back in person, found someone, bought. Was told truck needed special work. Paid for the work. Took the trailer home. Found issues. Went back in person, seller agreed to take back trailer. Took trailer back. Seller changed mind, now will only take on consignment. Here we go.... These people took the trailer apart and hid it in the back of the lot. We called for updates. No answer. Called and asked if we should go down on the price. No answer. Called and asked if we should sell on our own. I'm sure you're getting where this is going... We finally took the trailer back after threatening lawsuit. Listed it on Craigslist and IT SOLD IN FOUR HOURS. These people did nothing but take our monthly payment as a consignment fee. The bonus? The "work" they did on our truck was downright dangerous. When we had a legit company remove the modifications, they asked who did them because they wanted to make sure to steer their customers away. No problem gentlemen, let me give you the info. Our entire family has moved on from the trash they purchased here and every single one of them has spread the word. If you value your safety and your family, don't use. Stay away. Solid F- for communication and work product. Literally awful. Calls will not be returned and expensive vehicle damaged. Run at all costs.

We went to Kramer's to look at one specific camper. The staff was friendly and immediately knew…read morewhich RV we were wanting to see. The salesman was not intrusive and let us look inside and out, and answered our questions. We asked him for an RV that for our requirements as we weren't thrilled with the one we originally were there to see. He said he might have something but it wasn't 100%, but we looked anyways. No pressure at all to look at something we weren't interested in. No sales pitch, no trying to get our information for a mailing list. If there is a camper that fits the bill of what we are looking for on the future on their lot, I would 100% go back.

BEWARE after being told by Mike that the motorhome was above average in condition & after talking…read moreto Richard & agreeing on a price I paid $500 down & gave them 4 days to get the motorhome ready. After checking out the motorhome Mike & I when to take it for a test drive I discovered the engine light was on. Mike said take it or leave it, so I left. They knew I had a 1100 mile round trip & they showed no compassion for the inconvenience they caused.

I live 700 miles from Prosser's and purchased an RV from them without going to the dealership. The…read moreRV arrived and was exactly what I expected. I needed a couple of parts that were somehow lost in transit but they ordered them for me in a timely manner. I would recommend Mike Prosser and Prosser's RV Outlet. My purchase was free of haggling and the experience could not have been better.

We purchased a 2022 21BH Grand Design. Right off the bat, we had a water leak issue. It was a…read moreSaturday and we were heading out the next day to camp. Called the facility directly, couldn't help us. Called the tech line, couldn't help us. They had us a call some jackass out of Milwaukee that was supposed to be a remote tech. When we called him, this smart arse just started the whole conversation off on a bad foot. After he notified us that he doesn't work Saturdays AND he's booked all the way through the first week of July, he Immediately accused us of not winterizing our trailer and that EVERY line was broke and It was our fault. *sigh* My neighbor, who has a 31 ft, told me when I bought it from then "Burlington RV" said I should have called him. They are the absolute worse with service. That being said, him and I started taking apart the area where the leak was. Welp!!! There it is. Shotty work by the manufacturer. A hot water line had popped out, cause they didn't push it in far enough. We removed the inferior product and replaced it with a quality connector. Do NOT buy from this company!! Do NOT ask for help on a Saturday!!!

I got a good price on an RV, but the service is almost non-existent. It takes months of waiting to…read moreget in. I gave up on them and took my RV to the manufacturer for warranty repairs.

First time purchasing a travel trailer, and it could not have been a better experience! We drove…read moreout from California, and everyone at New Generation could not have been more helpful, guiding us the whole way through. I cannot recommend them enough!

we purchsed our new rv about three weeks ago. this is our second rv and buying from new generation…read morewas the best decision yet. we got a great deal and im glad to have found a hometown small dealership with family values. john and miles strauel 2022 starcraft 212fb