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    Cruise America

    2.5 (23 reviews)
    Closed 9:00 am - 5:00 pm

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    Standard size RV
    Alan S.

    Just returned a standard size RV from the this location. Very happy with the vehicle and service. Pickup was pretty fast and efficient. The woman who runs the desk is very on top of everything. The RV we rented was less than a year old, everything was clean and operational. Check in process was smooth as well. I had to buy engine oil while on the road and there were no issues with reimbursement. I would rent from here again.

    Where is the hair , would it take $50 to clean ? A piece of lint brush tape & 30 seconds maybe

    Absolutely the worst experience we have ever had ! Completely UNPROFESSIONAL MANAGEMENT Besides the helpful person @ the front counter, Everyone else acted like I was inconveniencing them for the day& that was just picking it up! Upon drop off, I was told there would be a $50 housekeeping fee ? I asked for what & was told basically everyone pays that (?) The Rv was returned in as clean of a condition it was received. After explain to the manager there was nothing I could see that need to be cleaned and I was gonna make sure I disclose the attitude everyone had in a review The manager lost his temper, shouted obscenities & told me to get off the Rv, I was being charged for cleaning & a few other words. I took pictures of the RV . You can decide if it needed to be cleaned I would take Uber across the United States before I rented another RV from cruise America!!!!

    Rotten toilet platform made the bathroom unusable and Cruise America did nothing to help.

    WORST RV CAMPING EXPERIENCE EVER!!! No Toilet, Air Conditioning, Leaking Shower and more... We have rented RV's annually for 8 years running and usually go with Cruise America. This time...was a disaster. It was Memorial Day weekend during the Pandemic of 2020. Camping facilities state-wide were restricted to "self contained units only" and the campground bathrooms were locked up tight...what could go wrong?!? We drove 6-hrs in an RV to Northern Wisconsin only to find that the toilet was inoperable, shower leaked, air conditioner didn't work, floor warped from toilet/shower and the shower door wouldn't stop falling off the track. Worst part was that Cruise America didn't do anything to help us unless we were willing to drive back 6-hrs to Franklin Park and swap out units. Luckily, we were able to convince the owner of the Campground to spend hours of his holiday time rebuilding the toilet platform to temporarily fix the unit...at our expense. When we returned the unit, the owner of the Cruise America franchise didn't want to hear about it and refused to offer us any type of courtesy credit unless we signed a release which prevented us from talking to Cruise America's corporate office about our experience. Needless to say...it was a horrible experience the likes of which we've never had before and we still haven't heard ANYTHING back from Customer Relations in over 2 weeks time!!! I would think that during one of the worst economic and health crises ever, these companies would step-up and take care of their customers who have spent THOUSANDS on their rental service. Problems happen...but the measure of a company is how they treat their customer after the problem arises. Never again.

    The following photos were caused by none other than the poor manufacturing of this company. There had been no previous damage.
    Rachel P.

    I would NEVER recommend using this company to anyone. The customer service was AWFUL. We were treated with no respect and little guidance when issues came about. While driving on our last day of our 10 day journey the microwave spastically ripped from the wall coming inches from my face. Thankfully I was not injured, but if anyone had been walking while this happened they would have been severely hurt.

    Examples of what might incur you a $100 (2h) cleaning charge.

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    7 years ago

    Wonderful RV experience! Would recommend Cruise America to all my friends and family!

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    The Truck Shop

    The Truck Shop

    2.9(17 reviews)
    0.0 mi

    From start to finish, this was an excellent experience. The woman that works at the front of the…read morestore is very knowledgeable in their product line and was able to answer all my questions. She was professional and pleasant, her name was Christina I believe? I purchased a Leer panel bed cover for my pick up truck, it took a few weeks to get the order in, but once it was delivered, the installation was quick and professional. I am very happy with my experience and purchase, and would use them again. Highly recommended.

    Had a great experience today with the good folks at The Truck Stop. I came into the store as I had…read morea question about one of the features of a Leer Truck cap that I had purchased from them a few months before (how the interior dome light worked). From the wonderful woman at the front desk who readily responded to my inquiry and who called the owner from the back who was in the repair shop, all was professionally and courteously handled. In fact, when it became clear that one of my truck's tail lights had burned out, the owner volunteered to replace the bulb free of charge. All I had to do was go across the street to an auto parts store and come back with a new bulb. The owner installed it free of charge. Admittedly, in his skilled hands, it only took a minute or so, but, still, he was under no obligation to volunteer his labor. Thank you, Truck Shop!

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    The Truck Shop
    The Truck Shop - Solid lid tonneau cover

    Solid lid tonneau cover

    The Truck Shop - Truck Bed Cover

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    Truck Bed Cover

    Elegant RV Rental - Bob and his family enjoying  Devil's Tower WY.

    Elegant RV Rental

    5.0(2 reviews)
    13.7 miThe Loop

    What an extraordinary experience we had renting Elegant RV's luxury RV. We wanted to drive one-way…read moreto Florida to see my parents but fly back. Phil the owner of Elegant Rv Rental was able to arrange for us to be dropped off at the airport. The Mercedes RV is absolutely beautiful, runs quietly, smooth on the road and gets pretty good fuel mileage. Our trip was 7 days so we got to stop in different towns along the way and take in some beautiful Tennessee scenery. We are a family of 4 which was a little tight when we stayed overnight in the Rv, but the rest of the nights we just stayed in hotels. Having room for the kids, able to feed everyone good food and staying overnight by the lakefront without a tent was amazing. If you want to take a family road trip in a comfortable RV, this is the way to go!

    We just completed a trip to Yellowstone and the Grand Tetons making a number of stops along the…read moreway. This RV was perfect for the trip and it gave us the flexibility to stay at hotels and camp during our adventure. The vehicle is very clean and drives comfortably. Phil did a nice job explaining how everything worked and had the vehicle well stocked with bedding and utensils for our trip. Also made himself very accessible if we had questions on the road. We would highly recommend using him. B&D

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    Elegant RV Rental - Waiting for you to enjoy!

    Waiting for you to enjoy!

    Elegant RV Rental - The perfect way to experience our great country

    The perfect way to experience our great country

    Elegant RV Rental - Luxury meets Nature..

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    Luxury meets Nature..

    Hometown RV - Closed on Saturdays.

    Hometown RV

    3.9(14 reviews)
    12.2 mi

    My wife and I Traveled to Carol Stream to potentially purchase a Phoenix Cruiser Tony Junior had…read moregiven us a video walk around of the unit prior to our departure from Tulsa. First we would like to complement him on his presentation pointing out a couple of very minor cosmetic along all of the good. The coach was everything it was presented to be and we enjoyed our drive home. We would highly recommend Hometown RV, Tony Senior, Sue and Tony Junior were very knowledgeable, courteous customer focused. We met some of their employees who shared their commitment to customer satisfaction. My wife and I highly recommend Hometown RV

    I think Sue and Tony were great, but the RV we rented really needed some TLC. Considering the…read morecondition, I don't think we got a value at $250 per day. Here were the top annoyances: Air Conditioning - Broke completely in the middle of our July trip, the mechanic said it was quite old and missing some screws. It wasn't possible to fix on the road, so we had no AC for 4 days. Sensors - Many of the key sensors were inaccurate. Ex: black tank level, water level. This proved very challenging for first time RVers like us, who didn't have a feel for how often to empty or refill tanks. Door - The screen door was missing a piece of plastic, which created a hole for bugs to come in and the door itself required a VERY hard closure to latch. My kids could rarely do it themselves. Awning - Not functional; directions in troubleshooting book didn't match type of awning on our RV. Generator - Shut off inexplicably a few times. Mattress - VERY old and worn. Electrical panel - Literally kept closed with duct tape and wouldn't stay closed. Easy to accidentally turn things off. Privacy curtain - Held back with duct tape. Easily knocked open.

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    Hometown RV

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    83rv

    83rv

    3.3(72 reviews)
    21.9 mi

    Service only: in the last year, 83RV has lost a large number of their service technicians and…read moreservice manager. Prior to this unfortunate set of events they were top notch. Now communication and service is unreliable and terrible. On three separate occasions in 2025 I made appointments for service on my Coachman Galleria, only to learn they 1) forgot the appointments were reserved 2) kept the van for over three weeks without even looking at it, nor communicating with me the challenges they faced. In one case they made some repairs to the awning motor/ sensor which kept opening on its own. Less than a month later we find the problem has returned and they 1) still don't know what is broken/wrong 2) proposed charging me $600 a second time - even though the first solution didn't solve the problem. I can understand why service manager Brett, seems overwhelmed. But he simply does not communicate and provides flippant answers that are unconvincing or not fact based. Until they improve staffing, I recommend you stay clear of the service department.

    My wife and I went here after a terrible experience at a major camping RV chain…read more We spoke with Bob and he showed us 5 different models after going through each model a couple of times we went back to his office and starting talking pricing. Bob was very easy to talk with and truly cared about our questions . He answered all of our questions with. A smile on his face which help us feel more confident and comfortable picking out the unit we purchased. We agreed on a time and a date to pick up our new trailer and went through a 3 hour orientation with a another person who was also very nice and answer all of questions with a smile on his face I like to think that we have have made a friend with Bob at 83RV . I would highly recommend stopping buy to look at what they have available, knowing that they will treat you politely and not push anything to you , you do not want or need.

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    83rv
    83rv - Unkempt areas

    Unkempt areas

    83rv

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    Cruise America - rvrental - Updated May 2026

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