I had my car stolen and I needed to get a rental car. The people at the Morgan location were so…read morehelpful and made it an easy process. I had a smaller car in the beginning of the day. They actually knew I needed a bigger one and also somehow knew I needed a win after what happened, and they truly put a smile on my face when they upgraded me. The customer service with this staff is amazing. I truly thank you all and keep up the good work!

They make it hard to rent any substantial car to go one way. Other times it's been really good…read more They always try to give me a tiny car, I drive a big bad SUV and usually pay for the upgrade.

For the Budget rental at 1830 S Wabash Ave. Unassuming store front but the one guy working was…read moresuper helpful and friendly. (Didn't catch his name but he's going to on an international family trip this Christmas). I had made a reservation on Costco Travel for a one way rental (drop off at an airport, not where I picked the car up). Paperwork was simple and easy. He walked me out to the car and noted existing dents and dings on the car. He explained the optional electronic toll pass (which I ended up using). Got my receipt and was on the road in no more than 15 minutes.

Rented a truck online, called early to see if we could get it early and they said no. We showed up…read more10 minutes before pickup and waited in the longest line. Service is SLOW and many people were still waiting. They didn't take cards with expiration dates past 2030..

Upon arrival I was meet by Kate who helped me with my rental and was AMAZING!!!!! Helped me get the…read moreright car and was so friendly that you can't help but start your day in a good mood when dealing with her! Brought the rental back 2 days later and was meet by Taylor and she was just as awesome! Nice job National and having people like these as the face of your company here in Chicago

Thomas the branch manager and Jay we're very friendly and helpful. They are efficient and do their…read morejob quickly and well. They have all kinds of cars, including nice luxury cars and they are maintained well so that you don't get in a pickle when you're driving. There are elevators going down to where the place is and it is nice and cool down here because it's a basement office.

Renters Beware! This is an absolutely pathetic location with non-existent customer service. They…read morewill "get you" with added charges like pushing insurance, fuel service, damage to the vehicle, etc. There have been several times when a booking was made but no cars were available or ready and customers turned away. The regulatory bodies should investigate confirmed reservations that are prepaid and customers being turned away. The location is severely mismanaged evident from the fact that their lot is full of vehicles but they are back-logged cleaning cars. Usually long lines for pick-up and average time from store entry to car is 30-45 mins. Cars are old, dirty, smell like smoke, and fuel level is often misrepresented. International Drivers: Be particularly careful for not falling into the trap of signing up for bogus add-on fees. The location used to allow after hours returns but they recently stopped since they clearly have no clue how to manage. The manager is highly abrasive with zero customer service. Avoid this location like a plague!

They are the worst!!! I had a problem and asked to talk to a manager. The agent said someone…read morewould call that day, but it's been over a week ago and NOTHING!!!!!

With airports so congested and air travel not easy anymore, the joy of picking up my car quickly…read moreand with no lines at Emerald Club/National in Atlanta made my day! This is the only way to rent a car at any airport.

The manager jerk and should be fired. They refused to give me the car I had reserved because I was…read moreon a temp driver's license. I also provided a passport and older expired license. He said it was policy but that is BS since I rented at two other locations this week with the same id. I begged him for help and he laughed. I don't know what the issue really was (race?) but I will never rent at any National or Enterprise again. Your response is as pathetic as the service was. Like I said I just rented from national two days ago in St. Louis and from enterprise (same company) earlier this week. The manager could've done it if he wanted to, but he seemed to have some type of issue with me and thoroughly enjoyed screwing me over.

I had a fantastic experience at Sally Drive, and even though I waited they got it done. So you have…read moreto come prepared. Regardless did a great job and cool people if you come right eith them. I went in because I needed a light fixed, and even though I know they were super busy, Fred, Phil, and Brian the technician really went above and beyond. They kept me updated, and as soon as they were done, they let me know the car was good. I really appreciate their effort they came through for me, and I would definitely recommend them to anyone!

I'm a driver from Roseland, Chicago, Illinois. I've left this same review on iOS App Store for…read moreDrive Sally App and on Google. You can use this rental freely in addition to Uber --and business expense it if you're good with taxes for your multiple businesses purposes, but do as many or less Uber rides as you like as long as you pay the vehicle rent. Unlimited miles. The vehicle identity will be on the Rideshare platform, stay within 50 miles of city limits. Take great care of it. It has cameras on front and back for accident proof. Kill switches and 100% of cars are recovered, though I've never encountered vehicle theft or robbery. This is the best of rentals, compared to their competitors. They're fair, you don't have to check in weekly, and like Mavis the maintenance is done speedily in the order received and they maintain all cars; customer pays none. Weekly rentals are fair prices, but could be lowered once the value of the vehicle presences on Uber drops -- such as a dated Comfort Vehicle. Grace period is about another day for weekly rentals due Thursdays at 11:30am. Payment plans are always feasible for any accident deductibles and repairs that aren't responsibility of their care--such as Comprehensive Damage. If not at fault for collision, you'll be refunded after money is collected from the other party's insurance. If you have a blowout they'll cover, but if you get a flat and drive the car, bend the rim, blow the censor, you'll be charged for example. Tire plugs aren't on you, but cracked windows from the environmental events are o. You for example. I e rented for two years as a driver. The miles are unlimited, you're free to use the vehicle as long as you care for it responsibly as your own and pay the rental. Oil change reminders are via text, any maintenance you need notice, make them aware and you're good. Fluid refills are on the house. There's a waiting room with movie theater like seating and charging stations; vending machines, clean restrooms. $300 deposit and returned if everything is good. I've departed then came back before, before my refund was issued I asked if a car was available and everything was kept on file and then I rolled away as if I never left. That was 2wk process before I called them up, and as long as there is availability, you're rolling. You can switch out if preferred vehicle is available.

They are wanted scammers! We rented our car to them two…read moremonths ago (in July) they don't pay, they keep piling up the miles, they don't send statements, they don't get in touch. A month ago we told them to return our car - they ignore it and won't give it back. Today we had to contact the police, it turns out they are wanted.. Returned our car but it's all scratched up, bumper shut down(a car costs $200k). They don't want pay anything... It's terrible

Amazing service and easy to work with! Thanks guys!…read moreDefinitely nice to see a small buisness

It appears that customers either have extremely good or extremely bad experiences with SIXT rentals…read morebut fortunately, we experienced the former. It was our first time renting from SIXT as it was a service that was included in our Capital One Venture X program and we had a great experience withthem from the beginning to end. We rented a car for our little getaway in Chicago and everything was a breeze. Reservations were made online, we picked up our car as soon as we arrived in the city and paid a little extra for an upgrade to 2024 BMW X2. Very luxurious, spacious, clean and easy to drive. It made our vacation that much more enjoyable. Customer service was fast and friendly and returning the rental was very easy. You just enter the code you're given at pick up, park the car and return the key to a rep or drop it off in the drop box if it's after hours. We will definitely be renting from SIXT again in the future!

There was so much miscommunication between the customer service agents that it was crazy. I rented…read morea car, two hours before my pick up time she tells me I need to have verification of utility bills because I was paying with a debit card which nobody explained to me over the phone when I made the original reservation number. 2 I was told that the deposit was $200 when I got the email. It was $300 however I had already paid so I couldnt get my money back even if I wanted to. The reason, I booked from a local agency instead of the airport was it was cheaper which wasn't the case. 3 my reservation was originally at 1 PM to pick up the car. I didn't even get in the car and drive off until well after 2 o'clock. The car was not ready and I had to wait. 3 The service lights comes on in the car. I received an email that stated I could trade the car at another location to get out of that car. There was no branches near me so when I tried to return it at a location I was finally near, I was told there was an extra $113 fee for returning at a different location. 4 I get an email the next day stating that I didn't return the car when I actually returned it 8 hours earlier than scheduled because I had just had enough! Now they are saying to wait 48 hours for them to log it in the system. I don't want them to retest the vehicle when they stated I don't return it and try to keep my deposit! It was a horrible experience for my first time ever renting from them. The staff at the actual branch location were helpful though

Okay, here's the deal: Unless it is MASSIVELY inconvenient, you want to rent your car from Delores…read moreat this location. Call & ask for her. She is the kind of person you want on the other side of the desk when you are renting a car. My situation involved needing a rental car delivered to me at an auto repair shop inconvenient to public transportation & cabs etc. Hertz sent a guy out to pick me up with the car the insurance company was paying for me to have while the repair was going on. Nice clean car. Even had a snow brush in the back seat, and there was a toll road transponder if I needed one. Pleasant pickup guy. We had to go to the Wacker location for me to sign paperwork, which went quickly & smoothly. I returned the car directly to the location with no problems except that there was a computer glitch so I didn't get a printed receipt. But Delores emailed one to me.

DON'T , DON'T, DON'T rent from this location. Poor customer service, everyone has an attitude…read more Worst though they are scamming people on gas. My vehicle was 1/4 full when I picked up in garage. Called front desk : they said ok return with 1/4. I took pic of gas gauge. Brought car back and two days later got bill for $120 fill up. I looked at their reviews: my, my over a dozen complaints similar to mine about less than full tank at pick up just in last 6 mos !. Now i'm trying to get reimbursed. Also am considering a police report. They are running a little petty criminal game here, I suspect