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Recommended Reviews - AVIS

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Rent a car they are cheater
Xianghe X.

What a cheating place!I made a reservation online!I had to take a uber to the rent store to pick up my reservation car !but when I got there!they told me no car left! Then I took a uber home!they are all cheaters!they are not responsible at all

We usually do not usually leave any reviews but this time we could not let that pass. Our experience with this AVIS rental location was TERRIBLE and we want you to AVOID renting from this place! We have booked a car and waited for 1 hour just to pick it up. Once we got the car, it was absolutely disgusting: the car was smelling smoke and alcohol badly, the mats were full of sand and dirt, the trunk was full of salt, and there was dirt all over the dashboard. We found a box of cookies and fries under our seat....The guy at the front desk, who was really RUDE and unprofessional, rushed us to take the keys and sign the contract without giving us the time to check the inside and outside of the car. We also found out the transponder for the toll roads was not working and we got charged for it, we are waiting to get reimbursed. When we called the rental location, they suggested us to clean the car ourselves and that we would get a refund for the cleaning. This is unacceptable, especially during COVID times. Additionally, we were asked to do curb side pick-up for COVID reasons while the workers themselves were going in and out from the rental location without any masks. When we returned the car, the same rude guy (tall guy with glasses) tried to charge us for the non working transponder and continued to be unprofessional and rude. We attach all the pictures below so you can see yourself how terrible their rentals are.... Too bad there is no ZERO STAR...Absolutely AVOID renting from this branch!

Dirt, food and maybe insects in cup holders that look like they've not been wiped down

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19 days ago

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4 years ago

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3 years ago

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6 years ago

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4 years ago

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6 years ago

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4 years ago

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4 years ago

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4 years ago

That let me reserve a case online and then called right before I got there to say there were no cars- thanks a lot!

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7 years ago

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11 years ago

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5 years ago

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7 years ago

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11 years ago

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12 years ago

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7 years ago

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8 years ago

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10 years ago

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6 years ago

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9 years ago

This location sucks and the staff is horrible. I would rather walk to the moon instead of renting a car from this location!

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10 years ago

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10 years ago

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11 years ago

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.9(68 reviews)
1.3 mi

Excellent customer service, great deal, and even came with a portable charger which came in very…read morehandy. Wonderful experience!

My friends and I went on a weekend trip using a rental car from this Enterprise. Two hours into the…read moredrive, the car broke down completely while we were still far out from our destination. Enterprise said they would send someone for us but left us waiting on the side of the road for FOUR hours without ever sending anyone. We eventually had a friend who was able to come pick us up and take us to our destination, but this ruined both our friend's and our vacation day. Enterprise agreed to send a car to our Airbnb, during this time but when we called back a few hours later they denied that promise. They tried to get us to DRIVE three hours to an airport to pick one up! But we had no car! The next morning, then they sent us an hour an a half to another airport to pick up a car, which we had to get a friend to drive me to, but then they HADN'T CALLED the airport and the airport had no cars for us! Our whole weekend away was basically up at this point, and they finally agreed to call us a Lyft to get us back home from my trip. But, they would only pay for HALF of the Lyft costs! Despite them being the reason we were stranded in the first place! This whole experience was frustrating and consumed our entire weekend away. They were consistently unhelpful, making us run in circles to fix the problem they created. Now we are down the cost of the Lyft and our friend had to drive several extra hours and put extra miles on his car to help us through this situation. This is unacceptable, and no business should treat customers this way. I will NEVER be using an Enterprise ever again.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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AVIS - carrental - Updated May 2026

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