Upon arrival I was meet by Kate who helped me with my rental and was AMAZING!!!!! Helped me get the…read moreright car and was so friendly that you can't help but start your day in a good mood when dealing with her! Brought the rental back 2 days later and was meet by Taylor and she was just as awesome! Nice job National and having people like these as the face of your company here in Chicago

Thomas the branch manager and Jay we're very friendly and helpful. They are efficient and do their…read morejob quickly and well. They have all kinds of cars, including nice luxury cars and they are maintained well so that you don't get in a pickle when you're driving. There are elevators going down to where the place is and it is nice and cool down here because it's a basement office.

Rented here a handful of times now, the staff is genuinely friendly, helpful, and efficient.read more

They never have cars ready. They never have cars. Customer service trash. If I didn't need a car, I…read morewould not be using these people at all.

Dropped off my car rental as a first time customer and the guy was SO rude to me and was screaming…read moreat me to move my car. One of the worst experiences I've ever had as a customer with a staff member and I will never be coming here again.

Honestly, pick ANY other location. Went to pick up my reserved car, they only had an EV. That…read morewouldn't have been a problem, except it was NOT fully charged. They offered to "upgrade" me to a gas car for an extra $23/day. In addition, they JUST changed their business hours, which affected my drop-off. I would have had to drop-off at a much further location. I cut my losses and cancelled my reservation and a future reservation I had made. Never renting from here again.

I continue to use this location and have only had positive experiences with it. Zach and his team…read moreare always kind to me and make me feel welcomed, cared for, and valued. Fully recommend this location!

I rented a car from this facility under an insurance claim. The representative, Connor Gibson,…read morestated ALL fees would be covered by the insurance carrier. The repair of my vehicle took over 3 months. Upon the return of the Enterprise rental, they stuck me with a $2,300 bill for vehicle protection against the rental car. When inquiring why I was charged, they stated the insurance company would not cover it. They apologized for their error. Watch out for their shady business practices

Never again will I rent from Budget. My husband and I were recently charged $450 by Budget Rental…read moreCar after returning our car at O'Hare. Budget charged us this exorbitant cleaning fee for allegedly returning a car with a 'heavy smoke smell'. Although we don't smoke there is no way to prove that a smell never existed, so even after talking with customer care we are out of luck.

We had a good car renting experience. It's right in the center of downtown and was a quick walk…read morefrom our hotel. Pam was working the desk and was very friendly and knowledgable with directions, etc. It was a little tricky trying to pull the car out around all the other cars downstairs in their garage, but the guy down there was helpful and we managed. The car was clean too which we have not always experienced. T

We reserved a car months in advance & came to pick it up. Pick up was very easy our paperwork was…read morecomplete and we were in a new rental in 10 minutes. We had a clean 2024 infinity Q 80. The car was luxurious, had plenty of room for our luggage and a third row of seats. It was easy & comfortable to drive.

Altogether a positive experience. The person running the show here was good at their job, and above…read moreall else, expedient. I appreciated that as I had my family in tow and didn't want to take the morning just to get our car. He took us down to the weird basement parking garage because we had reserved car seats and let us pick the appropriate ones for their ages. Side note, I had tried to call in advance to confirm this but kept getting the national line and they had no real info. For parents reading this, they keep a heap of them and you can specify when you get there, provided you had a general car seat reserved. We got the rear-facing for our 3 year old, and a booster with a back for our 7 year old. Our car (Nissan Altima) was kind of a piece of junk. I'm glad I took video because before we even set foot in it, there were some burns, some fender benders all around, and generally just not in the best shape. Kinda overthinking itself on technology too, with the cruise control and other features not being super intuitive, and CarPlay not working for us throughout our time with it. Anywho, got out of these just fine and dropped it up in Grand Rapids Airport and it got us where we needed to go. Nice to have options in downtown Chicago and this worked out well. Last thing, I booked on Costco Travel which seemed to consistently provide the best overall price and packaging for rental cars in my experience.

Okay, here's the deal: Unless it is MASSIVELY inconvenient, you want to rent your car from Delores…read moreat this location. Call & ask for her. She is the kind of person you want on the other side of the desk when you are renting a car. My situation involved needing a rental car delivered to me at an auto repair shop inconvenient to public transportation & cabs etc. Hertz sent a guy out to pick me up with the car the insurance company was paying for me to have while the repair was going on. Nice clean car. Even had a snow brush in the back seat, and there was a toll road transponder if I needed one. Pleasant pickup guy. We had to go to the Wacker location for me to sign paperwork, which went quickly & smoothly. I returned the car directly to the location with no problems except that there was a computer glitch so I didn't get a printed receipt. But Delores emailed one to me.

DON'T , DON'T, DON'T rent from this location. Poor customer service, everyone has an attitude…read more Worst though they are scamming people on gas. My vehicle was 1/4 full when I picked up in garage. Called front desk : they said ok return with 1/4. I took pic of gas gauge. Brought car back and two days later got bill for $120 fill up. I looked at their reviews: my, my over a dozen complaints similar to mine about less than full tank at pick up just in last 6 mos !. Now i'm trying to get reimbursed. Also am considering a police report. They are running a little petty criminal game here, I suspect

This location of Sixt SCAMMED my family on Christmas Eve 2024 and we are still dealing with it…read more We rented a car for less than 24 hours and returned it on Christmas Eve of last year in perfect condition to the Hyatt lot and returned the keys to the desk at sixt. A couple of days later, I noticed a large charge and found that I was accused of severely damaging the car. Since then I've called the location frequently and they maintain that no one can do anything expect for a high level manager at Sixt and it's impossible to get a hold of them. No photos were provided as proof, nothing but autoresponses to my several emails. Now, 11 months later, they sent the $1000 bill to collections. This is fraudulent.

They've been open for a year now (See my review on the Lincoln Park location). They have fifty to…read moreone hundred cars in their fleet which is a lot. The car came pretty quick. The staff and service is pretty good.

I had an incredible experience thanks to Mickey at the Alamo location in the Chicago Loop. After…read moreBudget rented me a car outside of their operating hours, literally leaving me stranded with no way to pick it up. Mickey stepped in, even though it wasn't his company's issue. He went completely above and beyond to help me secure a rental car and get home safely. He was kind, patient, professional, and genuinely cared about making sure I was taken care of. It's rare to meet someone who not only does their job well but embodies everything you'd hope for in an employee. Because of Mickey, I'll only be renting with Alamo from now on. They are incredibly lucky to have him!

Shout out to Mikyl Fleming (Mickey) for his excellent help! he made sure me and my wife were good…read moreto go for our trip back to NC

I am very impressed with Chris at this location, very professional and helpful. In addition, the…read moreservice he provided was exceptional. I will definitely return as it is a much better and quicker delivery than the Westin Michigan Ave location. Don't hesitate to bring your business here!

4 stars for the car - we got a Chevy Cruz for 8 days to drive the circle tour around Lake Michigan…read more The car was clean and very easy to drive. However, they gave it to us with an empty tank (because their gas pump was "broken"), and while we were able to return it empty it's very inconvenient to have to fill up first thing (especially in Chicago during rush hour). We probably returned it with 2-3 gallons more than it had when we picked it up because who really likes to drive around on an empty tank? 2 stars for the service. The office is tiny, hot and smelled like vomit when we returned the car. The man who checked the car out spoke quickly mumbled and everything under his breath, so we couldn't understand him AT ALL. The man who was there when we returned the car acted like a robot and like his personality had been beaten out of him. It also sucks big time to have to pay an extra $100+ to have another driver on the account, when it costs them NOTHING. I know that's a Hertz-wide issue and not specific to this location, but it's enough to have us look for another car company next time that doesn't charge so much for a second driver.