Upon arrival I was meet by Kate who helped me with my rental and was AMAZING!!!!! Helped me get the…read moreright car and was so friendly that you can't help but start your day in a good mood when dealing with her! Brought the rental back 2 days later and was meet by Taylor and she was just as awesome! Nice job National and having people like these as the face of your company here in Chicago

Thomas the branch manager and Jay we're very friendly and helpful. They are efficient and do their…read morejob quickly and well. They have all kinds of cars, including nice luxury cars and they are maintained well so that you don't get in a pickle when you're driving. There are elevators going down to where the place is and it is nice and cool down here because it's a basement office.

Rented here a handful of times now, the staff is genuinely friendly, helpful, and efficient.read more

First time renting from a non airport location while on vacation…read more Been a long term customer of Enterprise and must say Zach and his team here was probably one of the best I've ever dealt with! Super professional and friendly. Made my renting experience easy. This location is interesting as it's just in a parking garage, but Zach explained things well and it makes so much sense. Also, he explained the toll system very clearly and made going into Indiana seamless! Kudos to his team!!!

Dropped off my car rental as a first time customer and the guy was SO rude to me and was screaming…read moreat me to move my car. One of the worst experiences I've ever had as a customer with a staff member and I will never be coming here again.

Honestly, pick ANY other location. Went to pick up my reserved car, they only had an EV. That…read morewouldn't have been a problem, except it was NOT fully charged. They offered to "upgrade" me to a gas car for an extra $23/day. In addition, they JUST changed their business hours, which affected my drop-off. I would have had to drop-off at a much further location. I cut my losses and cancelled my reservation and a future reservation I had made. Never renting from here again.

I rented a car from this facility under an insurance claim. The representative, Connor Gibson,…read morestated ALL fees would be covered by the insurance carrier. The repair of my vehicle took over 3 months. Upon the return of the Enterprise rental, they stuck me with a $2,300 bill for vehicle protection against the rental car. When inquiring why I was charged, they stated the insurance company would not cover it. They apologized for their error. Watch out for their shady business practices

I continue to use this location and have only had positive experiences with it. Zach and his team…read moreare always kind to me and make me feel welcomed, cared for, and valued. Fully recommend this location!

We reserved a car months in advance & came to pick it up. Pick up was very easy our paperwork was…read morecomplete and we were in a new rental in 10 minutes. We had a clean 2024 infinity Q 80. The car was luxurious, had plenty of room for our luggage and a third row of seats. It was easy & comfortable to drive.

Altogether a positive experience. The person running the show here was good at their job, and above…read moreall else, expedient. I appreciated that as I had my family in tow and didn't want to take the morning just to get our car. He took us down to the weird basement parking garage because we had reserved car seats and let us pick the appropriate ones for their ages. Side note, I had tried to call in advance to confirm this but kept getting the national line and they had no real info. For parents reading this, they keep a heap of them and you can specify when you get there, provided you had a general car seat reserved. We got the rear-facing for our 3 year old, and a booster with a back for our 7 year old. Our car (Nissan Altima) was kind of a piece of junk. I'm glad I took video because before we even set foot in it, there were some burns, some fender benders all around, and generally just not in the best shape. Kinda overthinking itself on technology too, with the cruise control and other features not being super intuitive, and CarPlay not working for us throughout our time with it. Anywho, got out of these just fine and dropped it up in Grand Rapids Airport and it got us where we needed to go. Nice to have options in downtown Chicago and this worked out well. Last thing, I booked on Costco Travel which seemed to consistently provide the best overall price and packaging for rental cars in my experience.

Okay, here's the deal: Unless it is MASSIVELY inconvenient, you want to rent your car from Delores…read moreat this location. Call & ask for her. She is the kind of person you want on the other side of the desk when you are renting a car. My situation involved needing a rental car delivered to me at an auto repair shop inconvenient to public transportation & cabs etc. Hertz sent a guy out to pick me up with the car the insurance company was paying for me to have while the repair was going on. Nice clean car. Even had a snow brush in the back seat, and there was a toll road transponder if I needed one. Pleasant pickup guy. We had to go to the Wacker location for me to sign paperwork, which went quickly & smoothly. I returned the car directly to the location with no problems except that there was a computer glitch so I didn't get a printed receipt. But Delores emailed one to me.

DON'T , DON'T, DON'T rent from this location. Poor customer service, everyone has an attitude…read more Worst though they are scamming people on gas. My vehicle was 1/4 full when I picked up in garage. Called front desk : they said ok return with 1/4. I took pic of gas gauge. Brought car back and two days later got bill for $120 fill up. I looked at their reviews: my, my over a dozen complaints similar to mine about less than full tank at pick up just in last 6 mos !. Now i'm trying to get reimbursed. Also am considering a police report. They are running a little petty criminal game here, I suspect

My pickup experience was excellent. The SIXT location at the Hyatt Regency blends in perfectly with…read moreone of the premier hotel's in Chicago. The staff is absolutely superb. Itzel was incredibly friendly and helpful when I popped into the location to have a few questions answered a few days before pickup. King also helped answer a few questions and was incredibly friendly and helpful when I popped back in again a few hours before pick up. Sara helped me into the car and was incredibly professional, helpful, friendly and informative. I also met Mo, when I picked the car up and he was very friendly as well. I had a fantastic trip and no issues with the car. Sara recommended the prepaid gas option and it was so convenient and helpful. I am familiar with the option but did not realize how much of a game changer it would be coming back into Chicago tired on Monday night and just wanting to return the car! Overall, I can only say incredible things about the SIXT team at the Riverwalk Hyatt. 5 stars all around. If it were possibly to give even more stars I would give them more stars.

terrible customer service, they would not accept my form of payment even though my card was on the…read moreapproved list of accepted cards to pick up the rental. the people at the counter informed me I would get a full refund. I paid 71.10 for the booking. I called customer service to find out when i would get the refund. They advised they do not see a refund. I have spoke to customer service multiple times and a supervisor- they will not assist and say they cannot confirm that I will get a refund.

We picked up the car at the downtown location and had asked about returning the car at O'Hara…read moreAirport and extending our rental. The lady at the counter told my boyfriend that returning the car to O'Hara was NO problem since they had a location at the airport and that it would only be roughly 80 dollars to return the car at the airport at a later time. We thought awesome! Only 80 dollars. DOABLE! So day of car rental return, we are at the Riverwalk which is close to the DOWNTOWN location, but we decided to return the car to O'Hara based on what she TOLD my boyfriend when we picked up the car. We go and return the car at O'Hara and get hit with a $300 ONE WAY FEE! HELLO , if we were TOLD it was going to cost us ANOTHER 300, we would have dropped the car off at where we picked up! This unethical, untrustworthy lady MISLEAD us and WITHELD information! She even wrote the address to the new drop off location on our receipt! PLEASE DO NOT waste your money on this sneaky ass company.

Budget advertises they offer free pick-up for renters, but won't pick you up from home, train…read morestation, airport, bus station, or really anywhere you might actually be. False advertisement.

I had an incredible experience thanks to Mickey at the Alamo location in the Chicago Loop. After…read moreBudget rented me a car outside of their operating hours, literally leaving me stranded with no way to pick it up. Mickey stepped in, even though it wasn't his company's issue. He went completely above and beyond to help me secure a rental car and get home safely. He was kind, patient, professional, and genuinely cared about making sure I was taken care of. It's rare to meet someone who not only does their job well but embodies everything you'd hope for in an employee. Because of Mickey, I'll only be renting with Alamo from now on. They are incredibly lucky to have him!

Shout out to Mikyl Fleming (Mickey) for his excellent help! he made sure me and my wife were good…read moreto go for our trip back to NC

I am very impressed with Chris at this location, very professional and helpful. In addition, the…read moreservice he provided was exceptional. I will definitely return as it is a much better and quicker delivery than the Westin Michigan Ave location. Don't hesitate to bring your business here!

4 stars for the car - we got a Chevy Cruz for 8 days to drive the circle tour around Lake Michigan…read more The car was clean and very easy to drive. However, they gave it to us with an empty tank (because their gas pump was "broken"), and while we were able to return it empty it's very inconvenient to have to fill up first thing (especially in Chicago during rush hour). We probably returned it with 2-3 gallons more than it had when we picked it up because who really likes to drive around on an empty tank? 2 stars for the service. The office is tiny, hot and smelled like vomit when we returned the car. The man who checked the car out spoke quickly mumbled and everything under his breath, so we couldn't understand him AT ALL. The man who was there when we returned the car acted like a robot and like his personality had been beaten out of him. It also sucks big time to have to pay an extra $100+ to have another driver on the account, when it costs them NOTHING. I know that's a Hertz-wide issue and not specific to this location, but it's enough to have us look for another car company next time that doesn't charge so much for a second driver.