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Budget Rental Car Systems

2.5 (2 reviews)

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Avis Rent A Car - Look for the GREEN Self Park sign, it's "arrow" points to AVIS/Budget group location. ;)

Avis Rent A Car

2.1(105 reviews)
0.3 miThe Loop

We reserved a car months in advance & came to pick it up. Pick up was very easy our paperwork was…read morecomplete and we were in a new rental in 10 minutes. We had a clean 2024 infinity Q 80. The car was luxurious, had plenty of room for our luggage and a third row of seats. It was easy & comfortable to drive.

Altogether a positive experience. The person running the show here was good at their job, and above…read moreall else, expedient. I appreciated that as I had my family in tow and didn't want to take the morning just to get our car. He took us down to the weird basement parking garage because we had reserved car seats and let us pick the appropriate ones for their ages. Side note, I had tried to call in advance to confirm this but kept getting the national line and they had no real info. For parents reading this, they keep a heap of them and you can specify when you get there, provided you had a general car seat reserved. We got the rear-facing for our 3 year old, and a booster with a back for our 7 year old. Our car (Nissan Altima) was kind of a piece of junk. I'm glad I took video because before we even set foot in it, there were some burns, some fender benders all around, and generally just not in the best shape. Kinda overthinking itself on technology too, with the cruise control and other features not being super intuitive, and CarPlay not working for us throughout our time with it. Anywho, got out of these just fine and dropped it up in Grand Rapids Airport and it got us where we needed to go. Nice to have options in downtown Chicago and this worked out well. Last thing, I booked on Costco Travel which seemed to consistently provide the best overall price and packaging for rental cars in my experience.

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Avis Rent A Car
Avis Rent A Car - Entry way, gotta wait in Lobby for associates to wave you in. ;)

Entry way, gotta wait in Lobby for associates to wave you in. ;)

Avis Rent A Car - Favorite car rental place!!! They are excellent at this location!

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Favorite car rental place!!! They are excellent at this location!

Hertz Rent A Car

Hertz Rent A Car

2.3(23 reviews)
0.2 miThe Loop

Okay, here's the deal: Unless it is MASSIVELY inconvenient, you want to rent your car from Delores…read moreat this location. Call & ask for her. She is the kind of person you want on the other side of the desk when you are renting a car. My situation involved needing a rental car delivered to me at an auto repair shop inconvenient to public transportation & cabs etc. Hertz sent a guy out to pick me up with the car the insurance company was paying for me to have while the repair was going on. Nice clean car. Even had a snow brush in the back seat, and there was a toll road transponder if I needed one. Pleasant pickup guy. We had to go to the Wacker location for me to sign paperwork, which went quickly & smoothly. I returned the car directly to the location with no problems except that there was a computer glitch so I didn't get a printed receipt. But Delores emailed one to me.

DON'T , DON'T, DON'T rent from this location. Poor customer service, everyone has an attitude…read more Worst though they are scamming people on gas. My vehicle was 1/4 full when I picked up in garage. Called front desk : they said ok return with 1/4. I took pic of gas gauge. Brought car back and two days later got bill for $120 fill up. I looked at their reviews: my, my over a dozen complaints similar to mine about less than full tank at pick up just in last 6 mos !. Now i'm trying to get reimbursed. Also am considering a police report. They are running a little petty criminal game here, I suspect

Sixt Rent a Car

Sixt Rent a Car

2.6(5 reviews)
0.2 miThe Loop

My pickup experience was excellent. The SIXT location at the Hyatt Regency blends in perfectly with…read moreone of the premier hotel's in Chicago. The staff is absolutely superb. Itzel was incredibly friendly and helpful when I popped into the location to have a few questions answered a few days before pickup. King also helped answer a few questions and was incredibly friendly and helpful when I popped back in again a few hours before pick up. Sara helped me into the car and was incredibly professional, helpful, friendly and informative. I also met Mo, when I picked the car up and he was very friendly as well. I had a fantastic trip and no issues with the car. Sara recommended the prepaid gas option and it was so convenient and helpful. I am familiar with the option but did not realize how much of a game changer it would be coming back into Chicago tired on Monday night and just wanting to return the car! Overall, I can only say incredible things about the SIXT team at the Riverwalk Hyatt. 5 stars all around. If it were possibly to give even more stars I would give them more stars.

terrible customer service, they would not accept my form of payment even though my card was on the…read moreapproved list of accepted cards to pick up the rental. the people at the counter informed me I would get a full refund. I paid 71.10 for the booking. I called customer service to find out when i would get the refund. They advised they do not see a refund. I have spoke to customer service multiple times and a supervisor- they will not assist and say they cannot confirm that I will get a refund.

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Sixt Rent a Car

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Hertz Rent a Car

Hertz Rent a Car

3.5(4 reviews)
1.1 miNear North Side

I am very impressed with Chris at this location, very professional and helpful. In addition, the…read moreservice he provided was exceptional. I will definitely return as it is a much better and quicker delivery than the Westin Michigan Ave location. Don't hesitate to bring your business here!

4 stars for the car - we got a Chevy Cruz for 8 days to drive the circle tour around Lake Michigan…read more The car was clean and very easy to drive. However, they gave it to us with an empty tank (because their gas pump was "broken"), and while we were able to return it empty it's very inconvenient to have to fill up first thing (especially in Chicago during rush hour). We probably returned it with 2-3 gallons more than it had when we picked it up because who really likes to drive around on an empty tank? 2 stars for the service. The office is tiny, hot and smelled like vomit when we returned the car. The man who checked the car out spoke quickly mumbled and everything under his breath, so we couldn't understand him AT ALL. The man who was there when we returned the car acted like a robot and like his personality had been beaten out of him. It also sucks big time to have to pay an extra $100+ to have another driver on the account, when it costs them NOTHING. I know that's a Hertz-wide issue and not specific to this location, but it's enough to have us look for another car company next time that doesn't charge so much for a second driver.

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Hertz Rent a Car
Hertz Rent a Car

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Budget Rental Car Systems - carrental - Updated May 2026

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