My wife and I purchased a 2016 Jeep Wrangler from Auto Boutique and greatly appreciated Zak's insights and knowledge throughout the sales prrocess. We searched the internet and looked for 3 weeks at Wrangler's across the Chicagoland area and Southern Wisconsin, and eventually found this vehicle and Auto Boutique in an advertisement on CarGurus which brought us there. Post purchase, we are so thrilled with our purchase and their customer support. We had an oil change completed and the Jeep received a 5-star rating that aligned to what Zak and his team told us during the purchase process - which was the Jeep was in excellent condition. I would give Zak and his team a strong 5-Star Rating and bonus points for when we picked up the Jeep at cLosing time; they were extremely patient as my wife decorated the vehicle for our boys. read more

Auto Boutique Chicago - 2016 Jeep Wrangler - Auto Repair Near Me - Chicago, Illinois

Super helpful, knowledgeable, and easy to work with. Walk me through options and provided honest guidance on where to not bother spending money. Appreciate the honesty and transparency! Definitely recommended. read more

Zak was amazing. I had a lease I wanted to get out of and he made it happen at a price above Carvana and everywhere else. All within 2 weeks. Always responded right away and never BSed me. Always straight up. If you treat him well he'll do the same back 100x over. Can't say enough positive things about him and his team. read more

Please I got scam from Zack he pocket 16.000.00$ and less then 15 days I got fuel pump ,Ac ,and we have car seating mechanic shop because this man this business is totally scam Stay farr I like to publish my story into media.Worst Worst car shop I have seen on my Llife. read more

Auto Boutique Chicago - Auto Repair Near Me - Chicago, Illinois

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I wanted to make sure to give Auto Boutique Chicago an amazing ratings for their amazing customer service, commnication and going above and beyond and out of there way to assist me with my car service. 5 stars for sure and an extra shout out to Zak for his assistance. read more

I went to Auto Boutique Chicago for a complimentary multipoint inspection and hand wash I discovered via an eye-catching flyer. While not in the market for a luxury European automobile myself, the casual yet classy environment tempted me into at least browsing.  Auto Boutique Chicago has a very nice selection of luxury and high performance European cars - of note was a super sharp 2002 Porsche 911 sitting in the driveway of the service department and a number of well seasoned AUDIs, in like-new condition. Seriously makes me wish I had the type of bankroll to justify driving one of these beauties! The owner, Zak, was very knowledgeable and approachable, I learned a little bit about my car without feeling like I was being "sold." I really appreciate a salesman who doesn't pressure a sale. The service coordinator, Adam checked me in efficiently, and within minutes of pulling up, my car was on one of the three lifts in their clean, spacious and well-lit service area. While I wouldn't know what my rack and pinion looked like if you dropped it on my foot, I can tell by Zak's RV sized toolbox that these guys are not your average greasy Joe mechanics. The wait wasn't terribly long, but it wasn't what I would consider a "quickie" either, which I find comforting, because I know they really took their time to inspect EVERYTHING. Meanwhile, I relaxed in a comfortable leather swivel chair and watched a little cable TV on the big screen in the waiting room, NICE! Lucky for me, my car was in decent shape, though Zak did point out a few minor leaks that don't require immediate attention - again, I appreciate a mechanic who will give it to me straight and not try fool me into spending a ton of money unnecessarily. This quality alone would bring me back if and when I do need service on my car. And the cherry on top... Not only did I get a complimentary hand wash, but they even vacuumed the inside of my car; completely unexpected! I am glad I took the time to visit Auto Boutique Chicago, even though I didn't drive out in a Porche, I did drive away feeling like I had been given the same level of care I would have gotten at a Porsche dealership and I certainly feel snazzy in my own nice, clean car. read more

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I Bought my car. BMW X3 2015. great experience. I was a little skeptical at first about Atuoboutique being a small company. great experience. the perks of a small company the personal touch of your sales guy. my sales specialist was John. confident, skilled and above all just one of the guys. The car I bought was without mechanical problem as yet. The whole buying experience was nice. I had a problem with my registration being completed by the company wrong..... I had to get that corrected by the company so I wouldn't be charge.. then I dove into working without my followup until about two months later. I contacted John the sales specialist and John sent the corrected version by text immediately. Great car so far and greater service. Thanks John. read more

Sold my 2015 Audi Q5 to Chicago Auto Boutique last week. Zak gave me the best price I found, especially with a car that was having serious engine problems over the past few months. I live in Rhode Island, and he sent a flatbed to pick up the vehicle. All payments and paperwork were overnight shipped to me, and the whole process was super easy. Zak was a pleasure to work with, very transparent, timely, and professional. I will definitely consider working with Zak and Chicago Auto Boutique again! read more

John Cox has a cock attitude. Emailed and messaged him about a car, acts like it's up for sale. Once I texted him he becomes a smart ass saying someone put a loan on it and etc. When I call him he wants to be a smart ass over the phone unless I was there in person with his punk ass. read more

I write this stellar review because my experience with Zach of Auto Boutique was other worldly. I am a baby boomer so not so into online life. However, to call Auto Boutique a used car dealer shop would be disingenuous. I was recommended to him by a trusted VW mechanic who I have known for over 30 years and when my beloved VW ESOS went kaput thru no fault of mine and what was once Loeber, then Fletcher Jones and now VW AH of America, screwed me over after selling me a $3,500 gold warranty, made sure it wasn't honored, my VW mechanic recommended Zach. Our phone relationship started several months ago and ended up with the purchase of an OUT OF BOUNDS AWESOME ride for me. First, Zach, who is Auto Boutique, has a voice that could bed most (he's blushing now if reading). Seriously, though, this guy who didn't know me from Adam, got to know me via phone, was always accommodating, never pushy, treated me like I was his relative. He suggested alternatives and listened when I wasn't interested. He even had my dead VW towed without charge from the AHs at VW of Chicago located at 1111 N. Clark - DO NOT PATRONIZE. I was all over the place wanting what I couldn't get anymore; Zach tho, was patient even spending unsolicited time on the phone with me explaining my folly and persuaded me that there was something better. That took several more months but, lets say, good things come to those that wait. If the rating scale is 5, I give Auto Boutique a 10 for integrity, customer service - but not like the customer service we are all accustomed to - I mean the old school (ask your parents and grandparents) - time, patience, and just pure integrity - I don't know how to say it any better than that. Enough . . But I will conclude to say, if you desire a pre-owned foreign car, any car, call Zach. P.S. many family and friends asked me over the course of these many months how I know "this guy". I think that's b/c no one could believe I could put my trust in an "used car dealer". Well, I, and my dear parents have been screwed over 1 to many times by the foreign car dealerships. Me - never again! read more

Terrible is a better way to describe their rating, 'Not good' (one star) is giving them the benefit of doubt. We came from Michigan to purchase a car because we had good luck with relatively honest, dealerships that have Integrity and act professionally, what a surprise we got after they had our money. Our 19-year-old son purchased a Toyota using all his money. He noticed some 'road noise' only the way home but thought it was the tires. My wife drove the car a few weeks later and knew there was a problem (probably only 200 miles since bought). I am hard of hearing and our son does not have enough experience to realize there way an issue. Turns out we had to have the trany replaced, $3,400. Called up and talked to the salesmen and owner, both were rude, interrupted and screamed at us. I gave them the option of refunding any amount, even $500, They blamed, lied and just said DONE DEAL, DONE DEAL, ITS OVER. When we were looking they told us they stand behind their cars-NOT. Major scammer, rip off dealer with zero integrity, professionalism, respect, or honest bone in their bodies. There are way too many dealers in Chicago to even think about going to Auto Boutique scam shop. Totally took advantage of a 19 year old. To Bad, so Sad! read more

I was hesitant to buy from this dealer because of some of their previous low ratings, but understandably know that most satisfied customers don't always leave good reviews. I found a great deal from this dealership on CarGurus, and after researching some more, made an offer. Zak was great, and shipped my car for free! My car came in, in the exact condition it was advertised and has been great. Zak communicated via text / call the entire process. I would definitely recommend this dealership and have shared their contact with friends for the future. read more

Got a car there in January, assured me of a 17 points inspection- Thank God I had a 14 day warrantee and had to bring it 3 times during the 14 days. Should have known then but... Since the AC compressor had to be replaced, headlights, Turbo and Valve (total cost $3500). Do not buy there or bring a mechanic with you!! read more

My experience with John with Auto Boutique Chicago was excellent. The car was beautiful and in some ways BETTER than pictured on their webpage. The interactions were simple and professional as was the purchasing transaction. The item that I may have been most impressed with was actually an "after-sale" problem I had with the car's audio system. I contacted John about this issue and he and Zac quickly offered to send me a check to help offset the price of the repair needed! Thank you John and Zac for putting your money where your mouth is and I would recommend seeing Auto Boutique for your luxury used car purchase! read more

Would definitely not recommend this place. Walk into the store last month and looked at a used car. Little did I know Zach and John were too busy for their customers smh! I did like the car just like any other places, they pull up the report said it was good and all. After paying the vehicle off, They left the gas tank completely empty and I almost didn't make it home. Give me a remote starter with malfunctioning fob which is always causing me problems for the car. DONT GO TO THIS PLACE! read more

Maybe it's just bad timing that the dashboard lit up like a Christmas tree two weeks after I got the car. I was told if anything went wrong in the first 7 days they'd fix it. When I brought the car back the day after I bought it because the passenger side mirror wasn't working I was told it was my problem. Granted I contacted the owner and he said he'd take care of it. I was so turned off I never came back. I was also told they'd put gas in the car before I drove it away but when I left it was on empty. I really only have myself to blame. I didn't realize you can pay a professional to come assess a car before you buy it. I've taken the car to a mechanic and was told there was stuff wrong with the car that they had to have known about but didn't disclose. This is not an honest, transparent, accountable business. If you aren't an experienced car buyer like me go to the car rental companies. They sell retired rental cars at competitive prices and even offer return policies along with quality guarantees. Update: The Red Shield warranty they sold me was a complete waste of money. read more

I PAID CASH FOR A 2001 VW EUROVAN. zach ( owner ) told me he replaced the trans in 2015 that was 50% of the reason why i purchased it. 3 mos. later I bring the car back for TRANS. problem. They charge me $130 for a diagnostic that I think was never done?! I ask to see the report of error codes adam the shop mang. couldnt produce one. Their reply is we can charge you $120 an hour to take apart trans and TRY to find the probem. TRY!!! I take it to a different mechanic within 2 hrs. diagnostic report in hand error codes paid $90 diagnostic fee Update: Zach The owner apologized for the mixup returned my money for the diagnostic fee Update: # 2 when I bought this 2001 VW eurovan it only came with 1 key no problem I'll by another key from Adam paid $70 and some change. Okay can you guys cut and program it for me. No help whatsoever I brought the van in for service to a VW dealership and asked them about the key if they can cut it. Sorry Sir this key does not have a chip in it. I called them and told him that the key didn't work. Then he asked me to take down my yelp review. Screw You buddy that's the whole point of a review to warn others of crappy service I also had to pay $2300 for a rebuilt transmission another $70 for the RIGHT!! Key the dealer will program it for another $150 I have no problem with that it's that when I pay for something it should be correct They have the same Eurovan parked in front of their shop coincidence? Update: I bought a transmission shocks struts, ball joints, heater coil, coolant reservoir, power steering pump, starter, and now my mechanic finds this birds nest of electrical work that zach the hack did and told me that he did work on the car. Very disappointed. Update: 10/17/18 Zak finally replied 1 year and 4 months later. I purchased the vehicle for my business not for hauling material. I purchased the vehicle with 156501 mi. it currently has 157326 mi a way to go to 165000 but you should have checked the paperwork. Every time my mechanic opens up the vehicle there is always some hack work that should have been noticed. If you did a proper inspection on the vehicles you sell this would'nt happen. read more

Auto Boutique Chicago - This is the type of work these guys do - Auto Repair Near Me - Chicago, Illinois

"Please DO NOT TRUST THIS DEALER." Here's my experience with the dealer: - They claim to sell "Certified Preowned" car, as they advertise via internet. What I actually received was engine oil leaking car from multiple components that was clearly not inspected before sale. - The owner (and general manager), Zak Madigan, was irresponsible throughout the process. I asked separate car dealer for inspection after the purchase, where multiple sources of leaks were identified. Zak admits it, fixes 1 of the leak and claims it was done. Later, recognizing the sign of leak blinking, once again went back claiming it's not even done. This time Zak doesn't even show up to my appointment, and no further means of communication to discuss with this Zak guy remains. Adam, a recipient, takes over and tells me that I can select to fix it AT MY EXPENSE. - 2 month has passed: I am still under temporary license plate. - There are supposed to be 2 keys for my car. A sales rep passes 1 key to me, and tells me the other key will be provided to me along with temporary license plate replacement. Clearly not having it yet. From the above lists of experience, my take was that this business KNOWINGLY supplies and sells deficient cars, hoping nothing will be claimed. In certain cases where buyer recognizes deficiency, expect that the dealer makes its best effort minimizing any repairs at the cost of the business, while maximizing profits via costly repairs. At this point, they will no longer be hesitant to ignoring you/lying to you. Think about it. If you see both extreme reviews piled up at a single business, there are usually reasons behind. And I really regret that I didn't reach this conclusion before the purchase now that I am in this mess. read more

Auto Boutique consistently impresses me with highest-quality repairs at reasonable prices. The shop is beautiful and repairs are done promptly and professionally. I've also sent my family from the 'burbs here for VW and Audi repairs. I can't speak highly enough of this place! Thanks again! read more

Zak and his staff are always very helpful and informative on what is going on with my VW. I appreciate him taking the time with me and answering all my questions! Definitely worth the money for his expertise! I have recommended him to a few friends also for purchasing vehicles and they all were very satisfied! Highly recommended! read more

Zak knows cars, he's fair and easy to work with. This boutique really delivers 'boutique', they are particular about the cars they choose and they provide a catered experience from the inventory down to the options. If there was something specific I was looking for I would trust Zak to source it and deliver. You don't have to be into niche cars with sex and nuance to enjoy this place, but if you do - this is your spot. read more

From excellent mechanics, service and sales support, to overall management, Auto Boutique Chicago is the place to go for service and sales. Zak and his staff are friendly, knowledgeable and work hard to meet their customers' needs. This is a no pressure environment. Check them out! read more

I had a great experience at the Auto Boutique. I went in to get a new battery. Service was fast and friendly and completed at a fair price. Mark even went above and beyond and stepped outside in the snow to help me back out because the driveway is a little tricky with oncoming traffic. I will definitely be back. read more

This place has amazing service and friendly staff, I always go to them for anything I need done on my car, the owners a great guy that will help you out if you're ever in need of service or a new car zaks your man. read more

if your thinking about buying a car from auto boutique ( zach ) do not do it!!! i have bought two cars from him and both ended up in the shop not even within 2months of me leaving off the lot.. this last car i got , needed a transmission, then a new motor, now not even 6months of me getting a new motor guess what goes out! my motor again! i call him with anger, frustration and tears in my eyes an that man had the nerve to tell me he isn't a counselor so i should call back when i get my emotions together!!! i haven't even had this car two years !!! i' am warning you guys do not buy a car from him and if you do be prepared for it be in his shop for 6months to a year and be prepared to have to come out of pocket with even more money ! read more

Crappy car service buys a car and lied about car not having any major accidents. When they did not make us sign any Carfax or auto check. Never buy car from this dealership they charge you an arm and a leg. read more

Where it really started getting ugly is when I talked to Zak about the PPI results over the phone. While I had already decided for myself that the car wasn't for me based on the report, I figured I would be nice and give Zak a brief run down of what they found. That is when he completely lost his temper and got defensive/aggressive with me....raised his voice, cussed out the shop that did the PPI, discredited everything in the report....called them clowns...came up with phony excuses and lousy contradictions to what he told me the first time we talked...you name it...the whole playbook of sleazy, unethical used car salesmen. I tried to tell him that I m not trying to argue with him...just give him the results out of the report but he simply wouldn't have it. Who ever is considering this car or any car at Auto Boutique Chicago...have it checked out and do not buy sight unseen!!! His behavior and blunt Negation or shall I say lies about the condition of this Cayenne leads me to believe the other cars on the lot are just as bad. The car is basically a neglected 11 year old luxury car that has not seen proper service since 2012....or during the last 45k of the 86k miles on the odometer.... and a similar specimen can be picked up for 10k or 11k at any auction!!! After this whole incident with Zak I decided to waste some more time on my end for the hell of it and contacted the last shops on the carfax and through jumping some more hoops on the Internet/DMV got the name/contact of the previous owner. Talked to them and basically the lady traded the car in at a VW dealer because it needed a ton of work and she finally got tired of it earlier this year. Funny enough, exactly the stuff that popped up during the PPI (multiple oil leaks, brakes on all 4 corners which is $3-4K alone, electrical stuff, hoses, bushings, etc) is the stuff that the previous owner did not want to address and the reason she traded the car in. Zak didn't address these either in the meantime...go figure...in his eyes the car is perfect...the report lies and everybody is wrong but him. For whomever is interested, I d be glad to share the report with....but let's face it, if you re not a mechanic or have your own shop...this car WILL cost you close to $15k to fix on top of the $18.9 purchasing price...and that is the bare minimum without any unknowns coming up. Spare your time, buy one for $30k in that case that is a collector/enthusiast car in great shape or go with a 2012 958 CTT or newer for $35k. Alternatively go to the auction and pick one up for $10k. My buddy just picked up a 2008 with 45k miles for $14k. Did it need work? Yes, about $2000 to make it perfect. But $16k for a low mileage / perfect condition car is a much better value proposition than this car for $33k all in (purchase price plus repairs). I figured not everybody is mechanically inclined like I am nor knows all the ins and outs of these cars and might get played by Zak with his BS tricks (car goes 100MPH straight like and arrow, pulls like a freight train, is in excellent shape, car has brake wear indicators so rotors can not be worn) or whatever else nonsense he will try to throw at you. And that is what I want to avoid...that's all. In the end I wish he would have just been honest, acknowledged some of the flaws and tried to have a reasonable discussion as to how they can be solved/addressed. But clearly no willingness there. Mind boggling that people with these kinds of soft skills (none at all) and such bad demeanor are able to sell cars at all. read more

I just had to leave a review about this place, I ended up purchasing my vehicle from here, which i had been to SEVERAL places for the past two months, and everyone there made you feel welcomed. Zak the owner ..took me out on my test drive, and answered my slew of questions about the vehicle and even offered me to take it to the bmw dealership to do a maintenance check on it. I was already financed through my bank and there was no pressure to finance with them, he even said i got a good deal with them. After dealing with Zak the owner, Mark the salesman, and even Angel the mechanic (because of course i harrassed him with questions too,lol) the guys there all made me feel great about my purchase and not like i was trying to be bamboozled into a sale like a lot of dealerships. read more

Amazing service and guidance when I came here for help with my car! Turn around was so quick and they communicated with me the whole way! Will be back read more

I failed my emissions test for my 2011 VW GTI, and went to a couple different shops who didn't have the proper knowledge or tools to repair my issue. I luckily found this place on Yelp and decided to give them a call. They were able to take my car in that same day and completely diagnose my issues and repair them. Within 30 seconds of talking to the manager Zak, I knew I was in good hands. He is extremely knowledgeable and patient and helpful in making sure your car is taken care of. He explained exactly what was wrong with my car, what needed to be fixed, and how I could prevent this issue in the future. I will definitely be coming back here whenever I have issues. They don't have bright banners or signs with discount deals when you drive by, but don't let that fool you. They know what they're doing! read more

Took my 2013 VW here to change my broken side view mirror with a new one and Abraham was incredibly quick, polite, and exceptional ever since I pulled up alongside the front gate! I couldn't come any earlier after hours and all my stress and worries were gone as soon as I handed him my keys. I HIGHLY recommend Abraham and his team to service any VW's! read more

With the caveat that I didn't get my car repaired here, or buy a car from them, these guys were a lifesaver when I got a flat tire a couple blocks away from their shop. My Land Rover had a flat, and the wrench in my tool kit was having trouble with the lug nuts. At least a half-hour after closing I walked in asking for help. Without hesitation the salesman and mechanic lent me all the Snap-On tools and sockets necessary to get the lug nuts off. I left with the tools, changed the tire, and returned later to a nearly empty shop. I gave the tools back, no questions asked, just a smile and a handshake from the guy closing up. In a world full of people not trusting each other and nobody wanting to extend a hand to help out someone else, this was a refreshing experience giving me hope for the human race. Thanks! read more

I went into Auto Boutique in the fall to buy a car and trade in my old Nissan. It's now been about six months, and I've been thrilled with my purchase since day one. Zak and Billy are extremely knowledgeable, and gave me the full history of the car, why they bought it, why it was priced as it was, etc... As with any used car dealer, I was probably a little hesitant walking in - but you can tell from the cleanliness of the shop just how much pride Zak takes in his work. It's also great to know I'm just a mile away from a service center who knows the full history of my Audi as well. Highly recommended! read more

Needed to upgrade and get a new-used car. Glad I found Zak and his place. He and his staff were very accommodating and answered all my questions and they happily worked within my budget. I usually really dread the used car purchase, but this time it went really well. I'm very satisfied with the process and the car! read more

Zak and the team at Auto Boutique Chicago are excellent. I've been a client of ABC for a long time. I know I can get honest opinions and great customer service from Zak! He is personable and dedicated on solving any problem you throw his way. The shop is in a convenient location right off the highway. They have a great waiting area that's comfortable and clean. It is always a pleasure! read more

Great place to bring your car the owner zac is a gerat preson and there work they stand behind 100%

I have regularly serviced my Volkswagen here since I've lived in the neighborhood and finally she decided to give up the ghost. Zak and his team were honest enough to tell me about all of the underlying problems with my car when I only came in for a brake concern and I decided to pass on all of the work. Though it would have been just as easy for them to feed me a line and sell me a brake job they took the high road. Though I replaced my VW with a Honda (family deal presented itself), Zack said he would be happy to still service my car!! Looking forward to doing business with ABC if and when! read more

Zack and Dan were very helpful and knowledgable. They were very cool and nice about it when I took much time deciding what to do. I would recommend the place to others. read more

Very happy with my experience here. Great professionalism and very very happy with the car purchased. Not only did Zack show is a the car we were looking to buy on Xmas eve, he made us feel very welcome and comfortable. I highly suggest this place! Great job guys!! read more

The best auto buying experience of my life!! Zach was very accommodating and knowledgeable about the car I was buying. I will recommend this to all my friends and family. read more