State Farm connected me with the Paul Ries shop for collision repair post-accident. They were clear about estimates, reasonable in price, got the work done ahead of time and did it beautifully. Outstanding shoo, would use again, highly recommend. read more

I came into this shop for an estimate and was shocked by how unprofessionally I was treated. While discussing my vehicle, Aurelio--an employee there--made a loud comment that he was "going to screw me over." Whether he meant it as a joke or not, it was completely inappropriate and instantly destroyed any trust I might have had in the shop. To make matters worse, he also criticized a previous estimate I had received from the same shop, saying that the original estimator "didn't know what they were doing." That level of disrespect toward both customers and coworkers was unacceptable. In the end, I decided to take my vehicle elsewhere for repairs--and I'm glad I did. I recommend others do the same if they expect professionalism and integrity. read more

These guys have done work for my wife and myself on multiple occasions. They have always been professional, courteous, and honest.

Service requested: I brought my SUV in for mechanical and body repair from a collision. I did not expect the repairs to be done on time per their original quote because repairs often take longer than you expect. I repeatedly told the staff at Paul Ries that I prefer they take their time and provide quality rather than trying to get the car back to me in a hurry. Employees at Paul Ries repeatedly stated they would do their best. Quality: When I arrived to pick up my vehicle, the parts of the car were out of alignment. The front pillar near the windshield did not match up with the panel and that did not match up with the hood. When I looked under the hood, someone left a sandwich bag in the engine bay along with other trash. When I told the employees that I was not satisfied with the out-of-aligned hood, they replied that it's "an aftermarket hood" and they can make it better "if you wanna buy a new hood." There was also a loose piece of black trim between the hood and the windshield that kept moving around. I told the employees that it should be fixed in place or replaced. The employees stated "It's just a small piece of plastic." After further prompting, the employees stated they would order a new piece and inform me which they never did. And to this day I am always staring at a misaligned hood while the small piece of plastic trim rattles around when I drive on the expressway. Value: For the thousands of dollars that are paid to repair a vehicle, the time an owner spends without a car, all the follow-up calls because the repair shop isn't proactive on communication, the inattention to detail, and the fact they cannot clean up after themselves, the employees at Paul Ries do not provide quality or value. Go somewhere else. read more

Great experience with Paul Ries. They are fair and honest, and did a fantastic job with our car.

I got into my first accident in my Jeep Wrangler. My front bumper, left fender, and left headlight were smashed. I went to two shops for an estimate and decided to go with the second (Paul Ries & Sons), because of their care and consideration. Upon seeing my car, they immediately told me that the fender was loose and that they had to screw it down. I also told them that I was scared of driving without a headlight, so they replaced the bulb too. All before my appointment date. I dropped my car off to them on a Monday and received updates for my car on Thursday that it would be ready for pickup on the following day. They also helped me set up an appointment with Enterprise and dropped me off to get my rental. Lastly, they helped in my transaction with the other party's insurance for a claims adjustment. I was devastated when I got into the accident, but fortunately Paul Ries & Sons made this process easy and convenient for me. I was in awe when I saw my car. It looks brand new and is restored to the original condition. Also, the inside was cleaned. I dropped it off in a slightly filthy condition, so thank you so much to everyone at Paul Ries & Sons for all that you do! read more

Paul Ries & Sons - Wrangler immediately after the accident - Auto Repair Near Me - Chicago, Illinois

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My 2018 VOLVO S90 has been hit badly by a SUV at the traffic light. The SUV driver was a lady who was handling her face mask and didn't see the red light... She was at all the fault, so the repairing cost all covered by her insurance company. That was more than $12,600... This was a really bad accident but nobody was hurt. The only things I feel lucky are that the lady has a very good insurance and the body shop, Paul Ries and Sons, is realy good. This repairing took about 25 days, but I never had to follow up with them myself. Because the body shop always kept me posted every 3 or 4 days. They even finished the work earlier than the due and did an amazing job. I was imaging how hard it could be for this kind of huge fixing from insurance company, body shop, or anything could happen. But no. I will say I was so lucky in this unfortunate thing. Hope everyone is safe and won't meet any car accident. However, if it happens, I 100% recommand this body shop to you. Good job or business needs to be known by all around. Their performance worth it! read more

Paul Ries & Sons - 2018 Volvo S90 T6 AWD Before repairing - Auto Repair Near Me - Chicago, Illinois

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Absolutely outstanding quality and customer service by the whole staff. Bob in particular kept me informed of the status of my vehicle every step of the way. Highly recommend this collision center to anyone needing body work done. read more

An all around friendly, professional job. Timely work and delivery was right on schedule. Car looks better than when I bought it!

Got in a pretty bad accident and was able to drop my car off the same day. They were communicative and were finished on the exact day they told me when I originally got the estimate. So greatful! Would 100% reccomend! read more

I had fire damage on my vehicle after a neighbors car had caught fire, and unfortunately i was parked next to it. Dealing with the other persons insurance was a complete nightmare. So going in to it i was already frustrated. But then my insurance recommended me to RIES AND SONS. I'm so glad they did. Nick and the entire staff went above and beyond to ensure complete satisfaction. They made it an amazingly smooth and satisfactory experience. They turned what was a nightmare into a sweet dream. They were extremely quick to do repairs, as well as keeping me posted along the way. Couldn't be happier with the work they did. Made my car look like brand new! read more

Helped me with a few small tasks but I feel lucky I ran into them and got to know they are an excellent family run shop. They are primarily collision repair experts. Their customer dealing and facility are fantastic. I highly recommend them for all car repair needs! read more

Everyone here was great and made the process so much easier. Nick was fantastic at explaining the whole process and making sure everything got taken care of when my car was in a parked hit and run. Unfortunately the same thing happened a second time the same year but I will definitely be using them this time around too! read more

I can't say enough good stuff about this place! They were such a pleasure to work with and made a very stressful situation so much easier to handle. I recieved a text update every day about the progress on my car and it was ready right when they said it would be. They even thoroughly cleaned the inside and out! The employees were so nice and truly went above and beyond. read more

Awesome family run shop! We have unfortunately had to use them a few times over the years and have been incredibly happy with the results. From a BMW coupe to my big Ford truck, they've handled repairs on everything. They are our first stop for body work, and while I hope we don't need to come back soon, Joe makes the experience as painless as possible! read more

We unfortunately hit a dead with my SUV recently which cracked the bumper and knocked out headlight out. The guys at Paul Ries took great care of us! Car was back on time and looks like it never happened. read more

These guys were awesome and super on top of things! Even did scrubbing inside my car just to help remove some paint without me even knowing or asking! I've had bad car luck in Chicago and have bounced around multiple mechanics, but have never been more satisfied with service that I was here! Gave them a huge tip and told them they were my go to from now on! read more

This company was recommended to me by my insurance agent. I was very pleased with how friendly & helpful everyone was, from the young lady at the receptionist desk to the manager Nicholas Zeman. Elmer kept me up-to-date of the progress of the work being done to my car. The work done to my car was exceptional. I highly recommend them if you need work done on your automobile. read more

Friendly service and were incredibly upfront about the entire process. Will go back for some more work done if I need it.

Great shop, worked with my insurance company and had a rental car ready for me by the time I got there. When I picked up the car it was in better shape then it was before the accident, highly recommend! read more

An outstanding shop. The staff was pleasant, straightforward, and competent, and the work done was clearly high-quality. Highly recommended.

Paul Ries is the best. I would recommend highly! I was first introduced to them through our insurance company when I had an accident with damage to the front of my car. They did an awesome job so I reached out to them again to help with some damage to the side of my car. They again did an awesome job at a great rate. I did not use insurance this time and the no price was quite reasonable. A big thanks to everyone there! The staff is so nice and accommodating. read more

I was in a minor front end collision and my insurance totaled the vehicle. I chose to owner retain the vehicle because I thought I could find a place which could restore my vehicle to a fair drivable condition for well under the insurance repair message. I went to Paul Ries because it is close to my place of work and I spoke with Nick. Nick knew exactly what I was looking for and restored the vehicle to where it needed to be. The car looks great and I saved thousands because Nick was very efficient in his work and did a great job at sourcing parts. I would definitely go here again for any repair needs read more

Very weary about all auto shops (as I know nothing about cars so am very likely to get scammed), but these guys are great. Honestly cannot recommend enough. They worked with me, my work schedule and my budget, and were able to get my car fixed without using insurance. My Ford Fusion looks brand new. Nick is awesome, and really is there to help you. Very prompt, trustworthy, and overall a great experience. Thank you guys! read more

Nick and his staff were so friendly and did a great job on the paint job of my car after it was vandalized . It looked brand new like it did when it was in the showroom. I would definitely recommend them to friends and family. Thank you Nick and team for all your help and excellent customer service read more

Paul Ries & Sons is a top-notch auto body shop! I brought my car in with damage to two side panels. The estimator was very thorough when explaining the damage and the process to fix it correctly. The owner even came by to introduce himself and thank me for coming in. The quote was very reasonable and I was confident these guys would fix it right without cutting corners like some shops. Ultimately, the repair was completed on time, I received status updates by text (impressive) and my car looks mint! I Highly recommend Paul Ries & Sons for all your auto body needs. read more

I brought my car in for repair after an accident. Of course you expect that a shop that was referred to you by the insurance company would provide quality repairs. The unknown is always the service. From my initial call to the pick up of my car, all the staff was professional and kind. They went above and beyond, including assisting me in getting a rental car while my car was being repaired. The rental agency they referred me to was also exceptional. When visiting the office, everyone was just genuinely nice. The repair process and timeline were explained clearly from the start. My car was done when promised. read more

My car was broken into and needed more then just the window replaced. Paul Ries and sons made the whole experience seamless. Would highly recommend for you're automotive needs. read more

I have been to Paul Ries & Sons a few times and have found them to be professional. My first introduction to them was when someone backed into my parked car. The other driver's insurance company works with PR & S. Nick and his team made it easy to make an appointment, was clear about the work to be done, the timeline, they arranged for a rental car, and kept me well informed about the work being done. Two months later my parked car was damaged by a hit and run. Since I was paying for the damages I didn't hesitate to email PR & S photos of the damages. Bob contacted me with a fair estimate and I had them do the job. The team at Paul Ries & Sons are personable and make a stressful situation less so. They make a good first impression by maintaining a clean front office with welcoming staff. Their garage is bright and tidy. I recommend coming here if you're looking for a friendly no hassle place to get your car serviced. read more