I needed my sideview mirror replaced after being careless. I called a few places and not only was Danielle the only person to actually answer, she was also reassuring and confident they could help. I came by the next day to get the car looked at, Danielle had a quote within 24 hours, and the part was delivered and installed within a week. Fantastic client service, I would recommend anyone coming here for service. read more

I got my vehicle repaired at this location, at least three different times. The first two were very minor repairs. On the third visit, it involved major repairs because the Allstate claim adjuster, didn't considered it a total loss. After hearing the various damages, right away, I inquired about new parts versus aftermarket or used parts. But most car insurance companies, usually don't offer new parts as an option. Low and behold, about two years after a part to my wheel was installed, it went bad. I thought it was a tire, ball joints, a rim issue, etc. I really didn't drive the vehicle much at that time, and because of the pandemic, but the noise still lingers. It finally struck me in 2023, that it was the same part that this shop installed from the major accident that had been making the noise. Long story short, I called my insurance company and the shop. This shop gives a guarantee on the body courtesy of my insurance, but the catch being ... you only get a year, two, or 10K miles, or (something close to that) whichever comes first. on non-body parts that were replaced or repaired. Despite having a top-rated car insurance company, most people don't zero in on the verbiage that's told to them or what's in the agreement because they're either stressed out, very busy, dealing with other pressing things, and or many are very happy everything got covered. But beware, if it's mechanical, electrical, the many undercarriage or wheel components, etc. that exceeds the short mileage or the short expiration time, you'll have to eventually pay out of pocket to buy new expensive parts, pay for expensive labor, taxes, more stress and time lost if you keep the vehicle. Folks, start demanding that car insurance companies start providing customers with new parts for non-body parts too after an accident instead of inferior after-market or used parts. I'm willing to believe my expensive wheel part that South Loop Auto ordered and installed was likely used. They lost my business because they could've apologized and ordered a new one or a good aftermarket one and not charge for the labor since I purposely gave them my business a few times. I have to eventually write a bad review regarding Allstate too for not requiring new parts, especially since my vehicle was only two years old. read more

I took my Lexus here after someone ran into my rear bumper. They are a State Farm recommended repair facility. Their service was top-notch. The owner and his wife explained everything, including the timeline. They kept their promises and even arranged for the car rental place to pick up their vehicle after mine was finished. My repair was immaculate, and they even fixed a scratch on my front bumper (not related to the accident) for a very reasonable price. I waited several months to write this review to see if the repairs would hold up. Well, one of the sensors in my bumper receded while I was cleaning it. I called and spoke with the owner again. He asked me to bring the car in immediately and fixed the sensor without any fuss. I highly recommend this facility and will bring any vehicle I own here when necessary. read more

I have a 2017 RAM 1500...I accidentally damage the side panel of the flatbed. I was referred to South Loop Auto Service by a family friend. So I took it in; got a estimated quote. After three different estimates. I decided to go with South Loop Auto Service. They work directly with my Insurance Company. The process was painless. Demetrius Hopkins took care of me from beginning to the end. He kept me informed of my vehicle progress via call or text. He ensured me if I had any questions or concerns to contact him. My vehicle went in March 24, 2020, and I was given a completion date of April 2, 2020. Man...He was right! My RAM look brand new. I have NO complaints. The color was spot on; he was able to get the same fixed running board with the RAM Logo. You're looking at a VERY SATISFIED customer. Here's some before and after pics. read more

South Loop Auto Service - BEFORE - Body Shops Near Me - Chicago, Illinois

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Anthony would use your goodwill. He kept my car for 5 months and said different lies and excuses every week. I did not even received my car done. there were still issues. read more

My experience with SLAB has been a roller coaster ride. It went from crappy to better, and now to shitty again. The sad thing was Allstate referred them. What a joke that was. Shame on you, Allstate! I was in a very minor accident. I just needed my rear bumper and sensors replaced. When I went to pick my car up, the bumper had white spots on it (they said it was soap). It wasn't. Then I noticed that the metal part under each taillight was badly damaged. It looked like someone took a straight screwdriver and chiseled the metal part to try to squeeze it in place, which caused chipped paint. They wanted to give this car back to me looking like this. They said it was done right!! Can you believe this? I refused to take it, and they did fix it Because I inspected It. It's sad that they don't have a qualified person to inspect their employees' work! I thought that maybe they learned their lesson, and were not going to do shitty work anymore. Nope!! They failed again. A week after picking up my car, I started to have problems with my interior lights every time I pressed the brakes. I decided to take my car to my dealer because I was not going to argue with these people again. They would have denied anything was their fault! Guess what my dealer discovered? All my brake light wires were crossed, which resulted in my wires becoming corroded. Hmmmmm, how did that happen? These people messed up my car AGAIN!!!!!. I had to pay $200 out of my own pocket because of their incompetent employees to get this new problem fixed. I had to take time out of my day to run around and correct something these people should never have F****ed up. I strongly encourage people NOT to go to this place as they are highly incompetent. read more

Took both cars there for repairs. No hassle and fair pricing! Will be back if needed.

This was my second visit here. My first visit was in 2010 where my drivers side mirror was replaced. Different staff in 2010 which were African American, I was well taken care of and great work. I had to return in June, 2017 from a car accident where I had rear bumper damage. Because of my recent 2017 experience here, I feel it's only fair to give two ratings: one for repair work and one for customer service. Repair Work: 5 STARS - this body shop does great repair work. The repairers know what they are doing - they did in 2010 and again this time in 2017. My car looked great when they finished, was washed an cleaned on the outside and inside including floors vacuumed. Shiny!! The person who initially gave me my estimate named Carlos was friendly & knowledgeable about the work that needed to be done when I first brought my car in which I appreciated. He seemed concerned, was nice enough to ask me about what happened in the accident and was able to give a timeline on when parts would be in and an approximate finish time for repairs. I will also say that the men working on the cars were friendly and would say "Good Morning" which I also appreciated. Customer Service: 2 STARS - I dealt with three different people with regards to my car: Jaime, Barbara and Danielle. The day of the estimate, I dealt with Carlos only. He told me the parts would be in on a Monday. On Monday, I called to verify that the parts were in before dropping off my car. I spoke with Danielle who was nice over the phone. She took my name and number and told me she would call me back. I received a timely call back from Barbara who confirmed my parts were in. Fine. I bring my car in where I was dealing with Jaime. Explained that I was there for body shop repairs. She asked with an attitude "Do you have an appointment"? I explained that I had been there prior and had spoke that morning to Danielle and was told by Barbara that parts were in. She goes "Danielle?" She doesn't work at this location and Barbara works at the other location also. Now to be fair, I thought I called the right location I had been to prior so it caused a little bit of confusion which I take some of the responsibility. Nonetheless, Barbara was in the office with Jaime so we finally got it straightened out and Carlos was also there so I dropped my car off. I will say that Barbara was friendly also on the phone and in person and I was glad to deal with her. Barbara had me sign some paperwork. I had to rent a car. I called on Wednesday to check on my car and Barbara told me it should be ready the next afternoon. Great or so I thought. I call on Thursday at 12:20 p.m. and talked to Jaime. Same not nice attitude and I ask if my car was ready. She told me she needed to call me back in 5 minutes because Carlos wasn't around. By 1 p.m. I had not gotten a call back so I call again and she answers the phone. I explain who I am as ask about my car. She told me Carlos still isn't back and she would need to call me back. By this point, I am livid. I need to return the rental car, leave work early to go pick up my car and all I wanted to know is if my car was ready and didn't appreciate the run around. I told her I need to know something NOW. She puts me on hold for awhile and comes back to the phone to say "Your car is ready". I couldn't wait to get there to get my car. I return the rental car and get to the body shop, they close at 5. I open the door and Jaime's back is to the front door. She didn't turn around to see if it was a customer, insurance agent, doctor, lawyer, indian chief which to me was rude. I had to say something to her for her to turn her chair around to see me. She didn't seem to remember me but I called her by name and told her I was there to pick up my car. She pulled up my paperwork and gave me a release document to sign saying I picked up my car. I told her that I was not signing that document until I saw my car which I don't think is a fair practice to have you sign that type of document without first seeing the work they have done on your car. I had to wait a while for my car and didn't know why so I asked what was taking so long. Jaime tells me that my car is in a lot that is 2 blocks down. Why couldn't she simply let me know that or apologize for the wait? Basic customer service that I wasn't being given. When my car finally is pulled up, it looks beautiful and I express this to them. I pay my money and I left. Customer Service needs a big tweaking here - Jaime will make people turn away, you can tell that she doesn't want to be there. I noticed in a few other reviews that there was a complaint of a woman that has a bad attitude so I see I'm not the only one to notice this. When you are the first face of a business, they need to be helpful and friendly and that is not what a customer gets dealing with her. For the repair work, I would return again. For the front office customer service, absolutely NOT! read more

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DO NOT GO HERE!!! Our car is now having electrical problems! Noooo!!! We took our car here per insurance and it took 2 weeks to get it fixed from a minor incident where another car slid into our front bumper. Well when we got our car back, these are the things that didn't work: 1. Horn didn't beep 2. Left turn signal didn't work 3. Automatic lights wouldn't turn on We took it back and they fixed it. Those are all electrical things BTW when you take the bumper off that they didnt reconnect correctly. Then 5 days later our automatic lane detection light is malfunctioning. WTF?!?!? We are tired of bringing it back for them to fix what they have disrupted because when we bring it back, something else ends up not working! Now we are going to our Hyundai dealership to get it looked at completely and fixed. This is ridiculous. And the owner walked by me many times and never said a word. How rude!!! Oscar however is a very pleasant guy to work with. He does the paperwork and handles people's insurance claims in the office. But yeah the actual techs though will RUIN your car. All they know is body work and nothing else. Do not go here!!!!!!! read more

Even though this was a stressful time for me because of the car accident I was involved in, South Loop made it extremely pleasant for me. My car looks great again! Chatel provided excellent customer service. She is a gem. This is a great place to have your car repaired. I highly recommend South Loop Auto Service if you want a timely, exceptional experience! read more

A few weeks after retrieving my car I found out they had stolen some parts while the car was in their shop. DO NOT BRING YOUR CAR HERE. Even if your insurance provider recommends them for your repairs. read more

Myself and two of my clients have had really good experiences here. They do great work and customer service seems to be good as well.

I need help changing my license plate. I was referred to South loop auto by the Firestone up the street as they would have tools to change my plate due to the rusted screws. Friday wasn't good day so I was told to return by Shauntel. I took an early lunch and the process didn't take long at all. They did a good job. read more

This place was amazing! I was rear ended and called them last minute to inspect my car and they were extremely helpful and honest. Plan to go back if I ever need their services. Highly recommended. read more

Great place. Got into a small accident and this place repaired the car, helped with the auto rental, and worked with my insurance company. And they did it all with a smile and personal touch. I wish more companies went out of their like they do here. I highly recommend! read more

When you get in an accident this is the place to take your car. Accepts all major insurances and body work is good. Quick, Honest work. Ask for Anthony he'll take care of you. read more

2007 Camry: I had them redo my bumpers and the passenger side panels after an unfortunate parallel parking incident. They did an amazing job. James was a pleasure to work with! I would take my car back here in a heartbeat! read more

South Loop Auto Service - Brand new passenger side and bumpers! - Body Shops Near Me - Chicago, Illinois

This auto body shop has been very precise with their work and I have been here before. They have been very helpful with answering any questions and on getting me a rental as well. I definitely recommend anybody who comes here to definitely come here when they need working on there vehicle. Danielle the front desk woman is very up to date with everything and is very social friendly as well. read more

Top notch service. Daily updates regarding the status of your vehicle. Very friendly office and shop workers. Your bill is detailed and explained meticulously. They made arrangements with the rental car company to pick me up. Highly recommended. Check them out whenever you need service. read more

For any one who has dealt with this company and has been treated in an rudely and unprofessional manner, lets not include being given an esimate of tour car and returning just to see your car is not complete, after the money hungry company has been paid. These are the steps to take. File a complaint with BBB. File a complaint with Lisa Madigan's office, and File a complaint with Department of Business Affairs and Consumer protection. File all these complaints before proceeding to sue them. My recent review statements from April simply provides you with the encounter I experienced dealing with these poor supposedly professional. The company was paid for work not completed .You cannot lie to a person's face who actually saw with their own eyes the work was not done. Anthony Wells is a bad business man that is out for the money. I never dealt with him from the beginning, The individual that originally wrote the estimate to do the work to my car, I was informed was not there anymore during the time dealing with this company. In the response that this company sent to the States Attorneys office, it is documented that I was informed that all the scratches would not come out my car. This was never told to me.This company claimed they called the wrong number when trying to reach me while my car was being worked on. Yes filing a complaint with the Attorney's General office is very important. You do see some results. My goal is to not stop until I'm refunded for the the work not done. In addition, I was not going to bring my car back to this auto repair shop, due to their poor performance. I made that decision not to return, and this company turned around and provided false information claiming I should have filed a claim with my insurance company. This is all false I was covered by the insure who hit me. This is how they were paid. This company is angry that I demanded a refund for the work not completed. This company is angry that I have went so far as to: File a complaint with BBB,File a complaint with Lisa Madigan's office,file a complaint with Department of Business Affairs & Consumer Protection, and writing a review on yelp. I'm going through all these steps because I was so outraged out how I was treated. I'm an honest consumer and I have the right to stick up for myself if I'm treated unfairly. I was pushed over, because this company is family operated. Each time I went in person to address the issue with the owner George, after the fact that Anthony Wells insulted me by not completing the work at their 2nd shop on 59th Street, I was lied to several times claiming the owner was not there. They claimed that George the owner and the Father of Anthony Wells suffered from a bad heart and that they were not going to allow me to speak with him. This company is totally out of line and are very unprofessional. If your an owner of a business you are suppose to hear the customer out. According to the online information, this company has a good rating with BBB. This rating doesn't mean this company is in good standing with consumers. Please read the yelp reviews on South Loop Auto. It provides several encounters with unhappy customers. I'm just the 1 consumer that decided to take it a step further. I would be satisfied if the work was complete. I am a single mom and I have a lot on my plate going on with my teenager daughter. This company know it would cost me more in court fees to take them to court and they are under the impression that I wont go through with suing them. K.M read more

A great American company! I never write reviews, but when you call a car repair company after your AC has gone out and your girlfriend has to drive to the suburbs in 100 degree weather next day...and they deliver excellent service, great prices and the feeling you got more than your money's worth?! Thank you for being one of those diamonds in the rough South Loop! read more

I was referred to South loop auto by a friend when I was rear ended in an accident damaging my bumper. I called south loop made an appointment to assess the damage. They gave me an estimate on the spot with full explanation of the repairs. Everyone was professional, treated me like an important client and was always respectful of my time. Made an appt. to bring car back for repairs, they were pro-active in ordering parts, so by the time I got the car there for repairs, the parts had already arrived. They promised the car by Friday, It was ready Wednesday! I have never had such a great experience at an auto shop. Amazing! I will be back for any body work I need! Thank you!!! read more

Crooks, liars and thieves! My car was totaled. I live in Indiana. My insurance company said maybe South Loop (where it was towed) could help find someone to scrap it for me. They seemed helpful enough and offered to buy it. Check never came. Finally Venmo'd the money and then an employee took the car to his house and left it on the street where it was ticketed THREE times under my name because he never applied for a title change. Told me he was taking care of the title, then taking care of the tickets, taking the plates off, etc. One lie after another. Now from another state I'm left dealing with the City over these tickets. NEVER, EVER take anything to them. My insurance company has filed a complaint against them as well with their corporate office over this. read more

Excellent service! Even better customer service! This is my new auto shop for anything I need. I live in Bronzeville so it's a 5 minute ride. Also, I'm an American of African Descent so I try as much as possible to support Black Owned businesses. Just ask for Danielle & Jamie & they will take great care of you! read more

They did a perfect job repairing my vehicle and in a timely manner. The paint, as well as the repair, were flawless. They also gave me updates on a regular basis, called enterprise, and always answered the phone. Every single member of their team was friendly and helpful. I cannot say enough positive things about South Loop Auto Service! A huge thank you to everyone! read more

I don't even normally write reviews but I had such a terrible experience that I wanted to share with others. I was in an accident a few months ago and after seeing some good reviews I decided to use this body shop for repairs to my front and rear bumpers. After a month, I picked up my car and all seemed well from what I could see. However, after a few weeks of heavy rainfall I noticed the floor of my car filling up with water. Eventually, there was a legit puddle of water behind the passenger seat, my seats were damp and my car began to have a moldy smell. At first, I didn't associate it with the repairs but someone gave me the idea to run a water hose over my car to see where the leak was coming from. Sure enough it was coming from the trunk of my car where they had "fixed" the bumper. I called right away and a manger tells me to come in on Wednesday so they could fix it. I come in on Wednesday and they tell me "Actually all of our staff is out today for training - can you come back tomorrow?" Really?? I come back Thursday and ask if my car would be ready by the next day - I was assured that it would be. Not the case, of course. I got my car back a week later - and they still had not fixed everything we agreed to. I called asking to speak to a manager but they had left for the day. I asked the receptionist to have the manager give me a call the next morning. Have I received a call? No. Please find another place to have your vehicle repaired. read more

BEWARE Just a bad shop. I have to agree with Jackie O an Cathy S. reviews. I had my insurance (Helping Hand guys) tow my car and just raved about this Sleazy shop. I should yelped them to see how there rating and the service was, This was my mistake. I had to call to even check if my car got there and it felt like the lady on the phone was irritated that I was asking her a lot of questions. Very very rude. seems like nobody really cared about calling or even returning my phone calls. Even the delivery dates changed every time I called them and nothing but lame Excuses. Finally I go to pickup my car and there is no waiting area or any place to sit in the shop. Just seemed like the staff was very disoriented and running around. Very Dirty by the way. I finally had my car pulled up and OH MY GOD it looked terrible. Almost seemed like somebody tried to clean it with a muddy rag and the inside was full of dust. The lady tried to hand me the keys and told me " See your car is new again" WHAT A JOKE . I am so devastated I had my insurance company involved to have if they have them fix my noses and at least align my parts. After going back four time I just finally give up and I am switching my insurance company also. I feel like I wanna cry every time I see my car. Every time I go over bumps seems like parts of my car is gonna fall apart. PLEASE LOOK AT THERE OTHER REVIEWS AND DON"T USE THESE PEOPLE. BEWARE Just a bad shop. read more

I had my car fixed via insurance here. They did a good job but, I referred my boyfriend to them for a non-insurance repair and they were not responsive. He tried to call for an estimate appt and got the run around. I called and got him in. He went and was told he would get an email estimate. That was 6 days ago. Too bad. They are very convenient read more

Had a great experience there today! The staff members were fantastic. I called right at 7, someone picked up and told me I could come in anytime. There was no wait, the guy was super friendly and efficient. He gave me an estimate, and then actually recommended I not go through with the repair because it would be more expensive than it was worth. He did a quick 5 min fix to my bumper free of charge, and 15 minutes after I arrived I was on my way! I'd recommend them to anyone! read more

Customer service is excellent and body work is too. This is my second experience with South Loop and I will continue to return when I need their services. Everyone is so friendly and professional. Really appreciated they worked with me to reduce my costs as my car is getting older. Thank you South Loop Auto. I will be sure to recommend you to everyone I know. read more

I had great customer service help immediately prices or very good I recommend this place highly

Excellent! Someone hit my car while it was parked and I took it into South Loop Auto. They repaired my car quickly, kept me in the loop about when it would be done--which was quicker than expected--and all at a great price! I am very impressed with this company from their customer service to the great work they do on cars. I would highly recommend. read more

I can't express how wonderful South Loop Auto Body is. They were absolutely fantastic. They were friendly, prompt, professional, and they do fantastic work! I highly recommend! read more

They are not as polished, and you have to walk in through a side entrance to go to the main office through the shop floor. Nevertheless work is very professional, fast and reasonably priced. You can save almost 50% if you get work done here. read more

This body shop is really easy to work with. They are certified under most major insurance companies. Quick response time - they had an estimate available the same day as the car was towed to their shop. Offered to help us find a rental car (within our dumb $25/day insurance allowance) which was a nice thing to do. Professional and friendly service. In the end, our car was deemed a total loss, but everyone there was very courteous. Anthony was a really nice guy - he'll take care of you. read more

I came in for repair of minor cosmetic damage on my Jeep. Team there was very helpful and efficient. I was working with Andre - Short wait for estimate, great customer service and nice shop. read more

My experience with South Loop Auto Service was rewarding! I would recommend their service to anyone looking for body repair. Not only did they provide continual communication of the status of my vehicle repairment but they also provided an extremely quick turnaround time to return my car back to my possession. They surpassed my expectations without question! If you are looking for quality service as well as quality work, please do not hesitate to try this auto service. You will not be disappointed! read more

So far so good. Pat knew who I was before I even introduced myself. While I haven't gotten my repairs completed just yet, I feel very confident in this shop. They even offered to put my crumpled up license plate back on. I wasn't there long before she called my rental provider to have them pick me up. Highly recommend this place. No appointment needed. read more

Best service in the area! They communicate well and always were able to answer my questions. Great customer service. I was very happy with the repairs and they went the extra mile to make sure I has happy with the results. I will recommend my friend sand bring in my truck for any other repairs needed. read more

This was my first visit to South Loop Auto Service. From start to finish the team was professional and did a wonderful job repairing my vehicle. I went to an auto body shop in the suburbs to compare pricing, and the quotes were the same (minus taxes). I worked with Danielle & Oscar- both offered great customer service, short wait times, and overall did a GREAT job on my vehicle. 10/10 would definitely recommend. read more