This place is fun for kids, but the positive aspects pretty much end there. Cons: 1) They seem to always be short staffed, unless you're there for a birthday party - the birthday party hosts actually do a good job of keeping things organized. 2) Check-in/arrival is a mess. There's not much organization to it. In fact, it seems pretty easy to bypass the counter, not pay, and go straight to jumping. 3) I've never seen anyone monitoring the end time (which I guess isn't bad). So you could pay for one hour, then stay for three, since it seems that no one is checking. 4) The worst part though, is the parking! The lot looks big, but for the number of people that are actually there visiting, you always end up circling multiple times. read more

Always a great time at Get Air Poway. We really appreciate the toddler time (Tues and Thurs from 10-12) where the whole area is reserved for the little ones! If you come, be prepared for a good workout. They do have massage chairs, benches, and other areas for non jumping beans lol! Also be prepared to get sucked into a dodge ball game! read more

Get Air Poway - Just getting started at Get Air Poway - Trampoline Parks Near Me - Poway, California

This place is nice and cool and not as active as sky zone and other parks however the staff is rude and dont care for customer service. There was one nice younger lady employee here but even then. They do not have wifi anymore and tbh driving up north to Carlsbad skyzone would have been well worth waisting 2 hrs here. read more

Hi this was a great experience the workers were so nice and helpful I also liked that we got discounts with our annual passes.

Our favorite way to spend Sundays! Amazing staff and facility. Everyone is great with our kids and they have a blast here

They were so short staffed that we were not fully taken care of compared to Rockin Jump. We ordered six pizzas, 2 of them arrived 10 minutes later. We had to wait a long time for a lighter for the birthday candle, then we waited again for a long time for the knife to cut the cake. It was embarrassing for us aa host. Lastly the goodie bags were not brought up until a few guests already left. While I was asked to pay the bill, I suddenly realized that I paid for frozen treats but they were no where to be seen. Again only the last few guests who stayed longer got the frozen treats. I will not recommend this places compared to Rockin Jump. read more

On a kids stand point I am pretty sure they would have rated the place 5 stars! Looking at them play with each other, chasing each other playing tag, climbing up the ropes, going around non stop for 2 hours made me feel happy for them, they sure had a blast...why did I removed 2 stars then? On a parent stand point, I found the place filthy, crowded (except at the party room, we were the only ones) and lunch got 45 minutes delayed. Finally thought it was better to eat toward the end of the fun because with all that jumping, better have strong stomachs ;-)))) Price of the party was also way too much for what it was worth, I would not go back there. We had a good experience but I d prefer to try another place next time, sorry ;-( read more

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This review is long overdue. We used to go here a few years back. We haven't been back since Covid started. We had booked a party for our son who was back then turning 15. Covid hit in February and the party was in April. They had to close down due to Covid and when we called to ask for our refund, they didn't want to give it back, claiming that all sales are final and no refunds. It took us almost two months of going back and forth with them, to only receive half of what we paid. They kept our money when it wasn't our fault that the party was canceled. Im pretty sure as a business, they got a kick back from the government for covid, but still kept our money. They never offered anything to us at all. I definitely don't recommend this place. read more

My son celebrated his 10th birthday here and had a blast! We especially appreciate our host Samantha. There was a bit of a mix up with our party time but Samantha's care and attention made it a non issue. Her service was exceptional she was very accommodating to our needs and always made sure our party was well taken care of. We love the venue too, plenty of space and activities for the kids read more

Zero stars if I could. There is no professionalism with the employees and they stand around and do absolutely NOTHING when kids are being bullied. This is ridiculous. If you're thinking about hosting a party here... Think again and go elsewhere. This place is not even worth looking into. read more

Fun place for kids. My little sisters jumped for an hour and were basically done after that, in case you're wondering whether to do the one hour or two hour. They give each person a stamp and that's how they tell how long you've been jumping for. Make sure you go to the computers first to sign the waiver and then go pay. There's not much supervision on the trampolines. The workers are younger kids and they stay by the registers. Towards the end, this older lady started yelling at kids on the mic for having a football with them. read more

I celebrated my birthday here. I had so much fun that I felt like it was the best birthday ever. I feel like this is the best place for birthday parties. I feel like coming for my next birthday. The food was also delicious. read more

I visit this place for the second time on a Saturday and I was disappointed. This place looks neglected from the entrance through out the entire building. The floor was so dirty, bathrooms were neglected (no soap, toilet paper, cover seats) for the total amount you spent there $50 dollars for 2 kids 2hrs is ridiculous. You can tell right away is not being taking care of, or clean and sanitize. I will not recommended to my family and friends (specially for birthdays) read more

Get Air Poway - Bathrooms clearly neglected. - Trampoline Parks Near Me - Poway, California

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Overpriced and understaffed. Sadly I had to use the restroom, this restroom is dangerous. Stuff falling off the walls. Sharp objects sticking out of walls. Urinals haven't been cleaned In probably years. As far as facilities equally as discusting. Walls pads trampolines just filthy anything over six feet high has about a 1" layer of dust on it. We left short of our time being up because we had to rush to urgent care and get a typhoid shot. Also the manager is a rude ugly mannered b read more

Unkept- Inner parts of ceiling hanging down, light swaying back and forth above kids jumping, no toilet paper in the bathrooms...this place needs be maintained better. Staff at checkin was nice but nobody there to supervise children on the equipment. Also, it was 100 degrees inside so my kids didn't even want to stay because they were so hot. read more

Customer service is absolutely outstanding! Specifically two employees who have created the most inclusive, friendly, welcoming environment for my son and I. My son is 15 and has autism. He absolutely loves going to trampoline parks. We've been visiting Get Air for years, however, recently since there was a management change, the park has taken on a whole new look and feel. It's way more clean, everything is in working order, but Tat and Tim deserve so much credit and kudos for being the most outstanding employees! They go out of there way to make sure my son is treated with dignity, respect and is included! If I was a millionaire I'd give them a million dollars each because of their outstanding customer service. If you are looking for a clean, fun, safe, AND inclusive environment where everyone can have an amazing time, you've found it, Get Air Poway! Thank you! read more

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Heard about the serious safety concerns and injuries at this specific location. 2024 injuries as exposed metal in the foam pit. 2020 paralysis injury. I wont takw my kidshere, dont trust their safety standards or lack of them. Personelle isnt properly trained. read more

Called twice ahead of time to confirm that we could bring our toddler and her two eight year old cousins to jump during toddler time, as it was her birthday and she wanted them there. Both Vanessa and the guy she escalated me to both stated that yes, her cousins could come and jump with her. Once we arrived, we were turned away by the extremely rude man at the counter who essentially said "oh well, that sucks. Doesn't matter what they said, they're not jumping". So we went way out of our way for nothing. Make up your damn mind, Get Air, and get some employees who aren't complete asshats read more

This is a great place for a kids birthday party! My son had so much fun that he was sad when I told him it was time to go. We ended up extending the party for another hour. The entire crew was very accommodating. Samantha was assisting with our party and she was so helpful and attentive to our needs. We had the yellow room in the balcony and it was roomy and really clean. Will definitely be back for another party! read more

This place lacked in service and it was really hot and musty up in there. I went to a birthday party on Saturday for their last glow event and while the kids had fun, they have a lot to improve on. First start off by installing a/c. read more

This place was a huge disappointment... half the advertised play areas we saw on their website aren't here. We asked the staff about all the areas we saw online and they basically explained that the website takes little bits of multiple locations to showcase and no one location has them all....we feel that was misleading because the reason we chose to come here instead of RocketJump was because of what we saw on their website. Whole sections that are here are not open for use. The place is old and filthy. Only staff we saw were two people at the front desk. I thought we were getting a great price when we saw everything online, but now being here I feel like we were overcharged. It cost about $60 for four people to play for two hours when the tickets were purchased from their website with a discount. They have cubby holes for you to put your items in, but there are no lockers. There's also not any hot food available. I wouldn't say this place is any nicer than rocket jump when it comes to the play areas, but at least at rocket jump you have rock climbing, lockers you can rent, and you have a hot food section. There's definitely more games to play at RocketJump as well. read more

Get Air Poway - Bounce House deflated - Trampoline Parks Near Me - Poway, California

Please add staff and keep crowds down before someone Dies! Over Capcity Dirty Af OVER Capacity Dirty Bathrooms poor Monitoring not enough employees too many people no staff to make them leave after session LONG LINE staff had no knowledge of reservation Over Safe Capacity read more

hello! I celebrated my 11th birthday here, and I'm going to tell you what was good and bad. first off, when I first came here, I had a sore throat, but after I left, I had a major cough, and a sore throat. Hopefully get air didn't make me sick. Depending on the person, if you jump for like an hour and thirty min, you will be VERY VERY tired. I also sounded like I smoked for 20 years. disrespectful kids. a LOT. if you play dodgeball and miss someone or you are not doing that good, someone will be toxic to you, and do the L on you. Also, someone will hit you on the face with a dodge ball and not even care. they will put your cake in the fridge. no one watching us!! no adults who work there on the trampoline.. there are some really big kids, (I mean they are like 17 or something) on the dodge ball court! they throw really hard and it hurts. Best to not but your little ones in there. but, it's really fun. Edit: day after I had my party, I threw up. I also felt really sick the day I had my party. read more

This place is dirty and extremely understaffed. There is no adult supervision in the jumping areas and teenagers run around rough housing, almost running over the younger children. They allow jumping scooters in the trampoline area where there is no supervision and several children were almost hit by the teenagers using them. There are other better options in the area. Save your time and money and avoid this place. read more

Kids had fun jumping around for 2 hours with their friends. Some of the equipment is a bit overused or needs replacement.

Had my sons 7th birthday here for the first time. Had no idea the packages they offered and how easy it was to book everything. I was extremely surprised with all the things that came with our party package. 3 hrs of jumping for up to 30 guest, 10 large pizzas from New York Pizza, 30 gifts bags for the kiddos, ice cream and sodas! Tables were provided so it was easy and fun for everyone! read more

Great location ... great staff ... trampoline fun and good for your health too . Bounce house , foam pit , swing, dodgeball court, basketball court. Not to mention Toddler time on Tuesday and Thursdays from 10am to 12pm. Perfect time to bring the toddlers read more

First, felt like we were bothering the people working the front desk, there is no supervision whatsoever so teens are just doing what they want and jumping shirtless which is NOT sanitary at all! Insulation is coming down from the ceiling which probably a safety hazard for kids breathing in fiberglass and the floor is coming up in various spots, might want to take some time and remodel. Went to buy water and there were 4 employees on their phones oblivious to what's going on around them. Will not ever be coming back to this disgusting establishment. read more

Get Air Poway - Trampoline Parks Near Me - Poway, California

Rainy day in San Diego means this is a popular place. While all jump places can be pricey, I was happy because I had a coupon! Unfortunately the coupon was expired, and while I understand it is clearly as stated, when a dad and two kids is dropping $67 (which is all margin for this type of business), it would have been nice to just be given $5 off or something. Checking in through yelp even offered me a discount (after I paid). Paying full advertised price is practically an insult these days and that is exactly how I felt. In addition, the gal at counter told me that she couldn't look up my kid based on first name and date of birth (not she couldn't FIND it, rather it wasn't possible). As an IT junkie, I simply cannot believe this to be true and this ended up costing us more time going through the registration gauntlet (my daughter must have been registered uNder babysitter name). Also, I realize it is Xmas time but no songs should be playing with a beats per minute of whatever "baby it's cold outside rolls at". I felt like they were trying to put people to sleep. Jingle bell rock and "Xmas ecstasy" by dj substance abuser should be blasting! Ok, on a positive note, this place has a fun setup and when they aren't gauging your at full price, it's good time. read more

Get Air Poway - Trampoline Parks Near Me - Poway, California

CADEN GOT MY KEYS OUT OF THE TRAMPOLINE WHEN NO ONE ELSE WOULD HELP. He deserves a raise since nobody wanted to get my car keys from behind the trampoline. The signs say not to leave your belongings in the cubbies but when I told the front desk I lost mine, they said they don't recommend carrying them with you?? Idk but Caden is the only real one. read more

The park itself is great- it's the fact that they are severely understaffed on a Friday night. There is no actual attendant walking around to make sure kids are being safe. There were easily 30+ teenagers that were being insanely rowdy with multiple fights that broke out. Not one attendant in sight to ensure kids are being safe. Multiple parents had to step in and it just overall seemed like a shit show. 30 mins to get through the line and another 20 to get ice cream. Hire more people for busy nights? read more

This place is old and it shows. The pads are dirty. The walls are dirty and paint is peeling. There is trash on the ground. The bathroom is filthy. The employees can't keep up. With the new Game Center opening nearby, I would think this place will get busier. I hope they update the facility so it's competitive. Sky zone and rock n jump are much better. Overall through kids don't care. read more

Hey I'm here right now attending a birthday party and the front desk service is outstanding today so far!!!! Ms Penny Wonderful Wonderful Job This Morning!!!! Props To Whoever Hired Her!!! This Place Is The Easiest Babysitting Kid Watching Gig Ever Lol My Kiddos Are Running Around Lol!!! read more

Hosted a birthday party for my 13 year old here today. As venues go, I really liked it! The jump area is downstairs. There is an open jump area, a foam pit area, a basketball hoop area, a dodgeball area, and a mini-obstacle course area. The teenagers all stayed in the dodgeball area so they could throw stuff at each other, lol. Some of the younger kids who were at the party liked the open play area. The party area was upstairs, which I liked because some of the parents who were at the party were able to hang out there and talk if they didn't want to be downstairs with all the craziness. For about 280 dollars total, we got three pizzas. Three 2 liter bottles of soda, ice cream sandwiches, and party favor bags (not really cool for the older kids, but still included). Overall, I was pretty impressed by this venue. My only critique would be that I expected more enthusiasm and energy from the party host, but it could be a personality thing. Also, I wonder if it could be a thing to buy more time for a birthday party. Like, each party is 2 hours long, with 1.5 hours of jumping and then a half hour for food. But all the kids wanted to go back down and jump after eating...so would it be possible for an extra half hour of jump time to be included as one of the possible add ons? read more

Get Air Poway - Trampoline Parks Near Me - Poway, California

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I thought it was overpriced. A child ticket was $19 for one hour plus $4 for the required nonslip socks. I only saw one staff in the whole place, the guy working the ticket counter. No employees were out on the floor. There was a birthday party going on. Another major safety issue was that a laser beam projector was pointed at an angle where the laser beam was projecting directly into baby and toddler's eyes. That can cause eye damage and burn retinas. The foam cube pit smelled like urine and the foam was old and disintegrating, their clothes were covered with tiny bits of foam and I wondered if the kids were inhaling the foam dust. It was my kid's first time at a trampoline park, so they had a good time but maybe next time we will check another one out instead. A good thing about this place is the toddler time hours. It would be better if they charged less and replaced the foam. read more

My daughter enjoyed her first time here at get air. My complain would be the lack of supervision from the staff. We are in the toddler area for the whole two hours and parents with shoes are there with toddlers crawling around. I also didn't like that they put up a sign stating that bigger kids can go there. Yet there are a lot of older children who are playing there with the small ones. There's also one intance where a dad with shoes on started jumping up the trampoline at the toddler area to reach the very top of a ledge where the basketball ring is. I get it, everyone just wants to have fun. But I believe in following rules, especially for the safety of children. We won't be back any time soon. read more

Disgusting. Ownership clearly has not reinvested any money into the basic upkeep of their venue. This is the LAST time I ever step foot inside. The health department should shut it down. Dirty doesn't even begin to describe the conditions here. I would not host a children's birthday party here read more

Check-in is inefficient. After filling out release forms for 5-10 minutes (1 for every person), you must then check-in at 1-2 counter spots, which takes too long. Only one was operating during our visit. Just sayin', I'm glad no one was in front of us, otherwise we would've waited an extra 20 minutes. The kids had a great time playing at/in/on: Dodgeball, Foam Pit, Jungle Gym elements, Climbing Wall, etc. A kid hurt his ankle during our visit, and the staff was very slow attend to him ... the staff should have recommended the kid go to Urgent Care or the ER because it looked either sprained or broken. The massage chairs are just a giant tease for the parents. The staff shoo's you away from sitting in them if you don't put in extra $$$. The business should reply to at least some of the negative reviews publicly, like they do to positive reviews. It'd be nice to know they understand the problems. read more

The main reason I do not support this business is because it's dirty and feels like it is not being monitored by anyone. The people at the front desk act irritated and inconvenienced that people are there. Also, the male assistant manager is disrespectful and doesn't have any idea of professionalism. As a heads up, during school breaks, even though their website suggests they allow elementary school kids to come, they will NOT allow them in. Their website says "when local schools are out, toddler time prices will be honored, but jumpers may be required to jump in the little air section." To me, that means that it is not normal toddler time hours BECAUSE the schools are on winter break. Not only did the assistant manager turn me away but he did it disrespectfully, as a young person would. He said "ok I am going to go back to my job now. Bye" I have reluctantly been to many birthday parties at this place but I will no longer support this business and give my business to Pump It Up down the street. read more

There is no adult supervision provided by staff. Most parents sit on the perimeter watching their phones. I saw kids throwing small metal toys (beyblades) onto the trampoline. Also, get air rents out trick scooters to play with on the trampolineThese have a metal shaft and handle bar. I'm dubious if these are safe given all the children playing together. I also saw kids swinging them like a lasso over their heads. Get air should staff people to help enforce safety rules. I went around 4pm on a Friday. read more