Nicole and her team have gone above and beyond handling the repairs on my car. This was my first time having to do repairs due to an accident, and I had heard horror stories from friends...my experience was complete opposite! Communication and customer service were outstanding. I highly recommend this location! read more

Car got T-boned in a relatively slow speed accident in a parking lot. Still ended up with $4k in damages. In any event they did a pretty decent repair job. While not the end of my world, it would be helpful if their employees put masks on when customers are in their spaces. In about 5 trips to their offices I managed to see one mask. So if you have health concerns you may want to plan accordingly Side note on the above mask comments: Hopefully, in the future, masks won't be an issue one way or the other. read more

I dropped my car off almost two weeks ago and was told it would take only one week. A day prior to when I was supposed to pick up, I called to check in and was told they hadn't even started on my car because the parts were delayed and it would take 4-5 days more. I understand that some things are out of the shop's control, but someone should have communicated that with me. I was supposed to pick up my car today based on the adjusted timing I was given, and again there was no communication. I called 5 times with no answer and couldn't leave a message because the mailbox is full. I decided to go to the shop to see what's going on. There was no one in the office, but there was one person working in the back. I patiently waited for a half hour, and no one spoke to me. The worker did finally come inside, but completely ignored me. The lack of communication is absolutely unacceptable. read more

Brent, Courtney, Jenny and the whole crew in back were very professional and courteous to me the whole step of the way. They did a tremendous job on fixing my truck after a collision with a deer. read more

Great customer service all the way around! They were very quick, efficient and their work was perfect! Chris and Lynn were just an added bonus!!! They are truly wonderful! Made me feel comfortable dropping off my car, I had constant communication, and a smooth return! These ladies were absolutely the icing on the cake! It's nice knowing someone can do the work, of course you want that! But when you have exceptional customer service it makes the experience even better! Oh and let me add- I left from a graduation later then expected to drop off my car and they worked with me! I had my kids when I arrived (one with snacks) I was reluctant to bring him in as he is my messy child lol! Chris was like bring your baby boy inside lol!!! Let him sit and eat! We were then shuttled to enterprise to get a rental! It was very quick! And upon swapping the rental for my fixed car ... I was running late trying to get out of town for the holiday weekend! Lynn was there to greet me with a smile!!! It was just a busier week for my family, and they were so accommodating! Just awesome from start to finish! Take your car here !!!! read more

We are so happy with our experience!! I needed to have my bumper replaced due to an accident. I called and they were able to get me in so quickly! Service was great. Sam was very kind and thorough in explaining what to expect. They worked directly with the insurance company, it was hassle free for me! They called to update me on changes and when my car was ready, which was earlier than projected as well. We got my car back, it looks excellent AND they detailed the inside. I was so pleasantly surprised. They go above and beyond to take care of your vehicle as if it were their own. Very happy we went with the recommendation from Sunland Auto. We will be back for any future vehicle repairs or windshield needs! Thank you!! read more

I gave them a chance to make it right, but they didn't so here is my review. Our SUV was bumped in a drive thru, the person who hit us wanted to do a cash pay which we were fine with. They chose Gerber for some unknown reason. We got a bid that we all agreed on. When I dropped off the car I SPECIFICALLY said I am NOT paying for this, you have to get payment info from this other person. They called and got the payment info. Then, they apparently found "more damage" which is BS, and the car needed additional repairs. They did not call me, they did not call the person who was paying. They just did the work, without permission from anyone. I go in to pick up my car and they are literally holding it hostage, they won't let me have my car back until this unauthorized work was paid for. The manager then proceeded to SCREAM at me when I confronted him about what happened. I have witnesses who could not believe the way this guy spoke to a customer. I had to get my car back, so I paid and immediately called Amex to dispute the charge. I gave him a chance to make it right but refused. This company performed unauthorized work and STOLE from me. read more

Very patient with complications and very nice people. My bumper was the problem and I got my car back with a good bumper and the inside cleaned out. read more

When my car was hit by someone last year I took my car into Gerber. My insurance covered the cost and they did a good job. They made sure I got hooked up with a rental car place and got my car back to me quickly for the amount of damage it had and it came out looking brand new! A month later, someone else hit my car and ran. I decided to pay out of pocket and remembered how great a job Gerber did and how nicely they treated me. They gave me a quote and I saved up to bring it in. This week I took the car in and I added I needed a big scratch fixed on a door handle. They had everything fixed within a day and did not charge me for the door handle! What service! I am very happy with them from before and even more so now! They are all very nice and the location is super clean. They are very professional and I recommend them to everyone. I was so impressed that I wrote a paper about them for one of my Master's classes about how to keep your customers coming back! Great job Gerber! You have my loyalty! read more

I dropped off my car yesterday and it was ready today. You guys are amazing and the friendly face at the front great customer service. You gave me my baby back and he looks amazing. thank you again read more

I was backed into with a tow hitch, which completely ripped my passenger's side open. I was very upset due to this being a brand new car! The other party was found at fault of course. I called my insurance company and then I called Gerber! My car was towed within the half hour! They were in contact with me the entire time, gave me a detailed list of what had to be done, and I didn't have to deal with the other insurance company! They took care of everything! My car was there for about a month due to it having near $9000 worth of damage, but I was expected to get it Nov 18th and got it on the 2nd instead! I can say that I was very impressed by the work that was done! It looks like nothing ever happened to it! Came out of the shop looking like it rolled off the lot! Fully detailed, buffed, and waxed! The process was fast, easy, and quality work was done! The staff was also delightful. Thank you Bob and Jessica for making everything so easy! read more