Friendly courteous staff. Fresh food. Will definitely come back. The staff were absolutely fantastic and kind to us, and the food was quite exquisite. I will come back to Genghis Grill sometime soon. read more

Unfortunately my sister and I did not even get the chance to eat here today, as we were completely ignored and laughed at for waiting to be served at the hostess stand. This used to be our favorite place years ago, so sad it's gone so downhill. There is no working AC, floors sticky as soon as we walked in, and workers laying down on torn benches when we walked in. They totally ignored us until we leaned around the hostess stand and then turned around, laughed, and continued their conversation. We left and went to Snuffer's across the street. We won't be coming back just due to the lack of cleanliness alone, there is no way this place is cleaned properly. read more

The times I've been here I've liked the food I ordered online to take with me. I build my own and get the sauce in the side since I'm traveling with it. Unfortunately it is NEVER ready when the online system says it will be. And this last time I confirmed that they don't even look at your order until you show up in person, try to find someone who works there, and then you wait 20 minutes longer before anything happens. A local I was waiting with said it's always like that, which is pretty frustrating. And it's not like it's busy. So that's definitely not the reason. I think it's just a poorly run restaurant, which is sad, because the food can be really nice if you catch them on a day when there is a halfway competent kitchen staff. This is the only Genghis grill location I've ever encountered and I sure hope it's not their flagship store. read more

Definitely gone down hill. Wait time for our food was ridiculously long. Observed one of the workers aimlessly walking around, I assume he was on the grill helping the other worker cook, taking his time, no sense of urgency from either- and their customer service absolutely was lacking. Place definitely needs some TLC. Seats patched with tape. Service in general is sub par at best. Too bad. read more

Food, service . The managerial staff?disgusting!! I ordered a bowl for $20.92 . It was burnt , staff admitted chef was burning a lot of food . Called to speak to manager offered to return food for a refund was told he didn't have the ability to refund . He said GM would call , GM never called . I was in the neighborhood stopped by with receipt hand spoke to Rick who said was not able to refund because I used my debit card. No refund , horrible food and a delusional staff !! read more

Genghis Grill - Genghis grill in Rockwall Texas . Receipt of what I paid for this horrible food - Mongolian Near Me - Rockwall, Texas

I came in at 5pm on a Friday and despite the store being fully staffed and empty of customers, no one would serve me.

Not quite sure how this place is still open. Walked in and it was uncomfortably hot in there, seats all torn covered in tape, specials menus all over the floor along with trash, soda machine broken. Poor customer service with servers acting like they didn't want to be there. Not sure how this place was that dirty and it wasn't even busy on a Saturday. Just when it couldn't get any worse there was a screw in our food and the manager wanted us to pay for our food not knowing if the screw came from the food line or from the grill. read more

Yummm. Very tasty. I fill my bowl as big as I can because unfortunately this place is expensive!!! Service was good. He was attentive and nice. Place is clean. Wasn't busy when I went today on Tuesday at 11:30am. read more

Genghis Grill - Build your own bowl - Mongolian Near Me - Rockwall, Texas

Absolutely the worst POS place I've been to. Service was horrible, what little bit of food I ate was gross. Ordered off menu and husband built his, you would think we would have gotten our food together, nope mine came after he was almost half done. Wasn't like they were.busy only two tables. First bite of eggroll, spit out, tasted like it was frozen. Went to eat my Drunken noodles lol. Not one noodle in the bowl. Pathetic, then when server brought back lady didn't even care just laughed and was opps. No one even apologized. Crap ass place. If I could rate 0 I would read more

My partner and I decided to try Genghis Grill in Rockwall for a 12 o'clock lunch. Spoiler alert: it was quite the adventure. Food: - Chicken Lo Mein (medium size) - Build-Your-Own Bowl (regular size) Walking in, I thought we'd be greeted by the culinary equivalent of a mall food court. Surprise! We were met by a hostess and led to a half-booth. Fancy, right? You place your drink and food order with a waitress, then head over to the build-your-own food station. It's like playing restaurant, but you're paying adult prices. The place was nearly empty--maybe three other customers, tops. Super casual, but also super overpriced. Seriously, you can get the same type and quality of food at the mall for half the price. It seems like they're charging extra for the "restaurant" feel, complete with a hostess desk and waitstaff, which I could easily do without. We were seated directly in front of the do-it-yourself area. They hand you tiny silver bowls to fill up at the station. Beware: there was raw chicken lounging on the counter. Pro tip: do not place your bowl directly on the counter unless you want an unplanned stomach workout. After the meat section, you move on to the seasonings, veggies, and sauces. Once your bowl is overflowing, you bring it to the counter where the chef grills your masterpiece. The Chicken Lo Mein was tasty but had a sneaky spicy kick. If you're spice-averse, make sure to tell them. The menu forgot to mention this little detail. The manager apologized and said there should be a pepper icon on the menu. She apologized again and had it remade with no spice. For the Build-Your-Own Bowl, I went with steak, chicken, baby corn, water chestnuts, broccoli, white rice, and onions with General Tso sauce. It was good and made with fresh ingredients. All in all, Genghis Grill serves decent food, but the price tag doesn't justify choosing it over the mall's budget-friendly options. The managers attention made up for the pricing. read more

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Katy was very welcoming! The food was delicious and we even had leftovers to enjoy the next day! The area was clean and comfortable. read more

Genghis Grill - Medium bowl with chicken, ham, sausage and pepperoni and veggies! - Mongolian Near Me - Rockwall, Texas

Katie was great and loved that she remembered us even though we haven't been there in months. Service was fast and always cooked to perfection! read more

food was ok but they did way too much oil in my bowls take out. i ordered through doordash. anyway they have good deal.

The food is delicious and the service was amazing! We started with the potstickers and the hummus. They did not disappoint. I love being able to pick out everything that goes into my bowl, the protein, the veggies, the sauce, and if I want rice, noodles, and or cabbage. Spoiler alert I got all 3 in my large bowl. I got the shrimp, chicken, steak, carne asada, tons of zucchini and squash, and tons of teriyaki sauce. I seasoned with garlic and steak seasoning. I added two eggs to my bowl. And yes as it was my birthday we got dessert! read more

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Wonderful food. Great service. Everyone enjoyed their dinner. Definitely a go again place.

Fantastic food and service. Great experience overall. Can't wait to come back and try a different food combination. read more

Genghis Grill - Goodness! - Mongolian Near Me - Rockwall, Texas

I've been visiting the Rockwall location for the last couple of years and it's always been great service. I usually visit Sunday afternoons- Proteins are stocked , fast service and staff is very welcoming. read more

The service started off very good and was very good throughout our lunch. The food was very good and tasted outstanding. We don't go to Rockwall without eating here. read more

Genghis Grill - Regular size make my own ham fried rice with fixings. - Mongolian Near Me - Rockwall, Texas

This is a great location. I have been coming to Genghis for many years and this location is the best! You never know what you are going to get from a Genghis Grill, some are great and some are not so great, but this is a great location! The staff was very hard working and very friendly. The food was excellent and the restaurant was very clean. I highly recommend this location. Service: A- Food Quality: A read more

I love eating a variety of protein at the same meal, and for that reason - I used to love Genghis Grill. But it now takes SOO LONG to get food here - that I have lost interest. Several of the meats (protein) were empty; they are now usually out of shrimp, crab, and a couple of others. There aren't enough waiters during busy hours, so it also takes a long time to get bowls and drinks. I will start ordering pizza or going to a Chinese buffet, when I need a variety of meat in the same meal. read more

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Healthy Meal! Decent Deal! Quick Delivery! Totally forgot about Genghis Grill in Rockwall. Been years since I ate there. Starting the new year off by eating healthier. So sounded like the way to start, after my son mentioned it to me. We enjoyed the predefined bowls from the menu. They make it easier to get started versus building a bowl from scratch. Really good flavor. Feels and tastes like good quality fresh ingredients. The ability to have quinoa makes for a health plus. It is a bit more expensive than I expected. I mean, could get more from a Chinese restaurant for the same price. However, I do not believe it would be of the same food quality and healthier. Will be a regular quick go to spot for a high protein, tasty, healthy meal. read more

I wish they would go back to fresh broccoli rather than using frozen that is thawed, but otherwise great food and service as always!

The service was great but they switched our sauces when it came to preparing/cooking our food. Even after bringing it to the cooks attention they just added water and grabbed more sauce. My spouse got all my veggies and I got all his. I've never had this happen and the food wasn't tasteful. read more

Katy gave us excellent service. She also cooked the food as requested. I will return to this location again.

Miss Vicki in Rockwall went out of her way to help us! Since you no longer carry the Mongolian BBQ she put it together for us with a few ingredients she had on hand! Our server was Jermaine was so kind and helpful! Was very attentive. Probably the best experience we have had here! read more

PSA!!!! If you want to get sick and eat rotten food you've come to the right place. Was watching the lady doing temp checks and most of the meat and veggies were way out of temp range. Was even talking about it to another employee but continued serving it. Made me stop and tell them never mind. Manager was very rude about it as if I done something wrong by saying I don't want to eat here. Also noticed dust hanging down from ceiling fans. Place is just unsanitary and heath dept will be notified about it. Can't believe this place is still operating. Should be ashamed of themselves especially manager knowing the food is out of temp and not caring. Yall suck and that's being nice. Will not return read more

Food was delicious! Our server Katy was amazing! Food came out quickly. Music was not too loud and the restaurant was clean

Came here with pregnant wife for fathers day told by they can not take more people in because they are busy If you y'all can't handle heavy businesses then don't do it read more

Katy's service was fantastic. They were quick and made our experience very enjoyable. Will be back soon

It's been a little while since I've visited, (and after this visit I'm not really certain why......), because my meal was excellent. If you've never been it's a pretty simple concept. You choose what size bowl, (meal), you want. You go through a line and pick all of the ingredients and put them in your bowl. You choose the seasonings and sauces that go along with it and then they cook it for you and bring it to your table. read more

had an Awesome time, came here with my friend and it's very well priced for two of us to eat, will definitely be coming back! the food was awesome, we really enjoyed it. read more

Service and food is always excellent! Katie is the best, always checking on us and making sure we always have what we need. One of our go to place to eat. read more

Staff was great, very helpful! Food is delicious. A lot of variety to choose from with the build your own - though tried the Bangkok and the Teriyaki (Bangkok is really spicy). Small portion is pretty small if youre the average hungry person. I recommend at least getting medium (this is probably comparable to the size of Panda Express - except it is made fresh on the grill when you order, there is a bit of a wait.) Bear in mind, if you cant tolerate spicy food, it can sometimes mix on the grill. Overall, will likely come back to try the build your own next time. read more

Excellent food and service! You get more food if you order off the menu instead of build your own. In our experience anyway.

Great food and great service. We ordered our food to go and while we waited multiple staff members asked if we were ok and if we needed anything while we waited. I had never been to this location but I will definitely be back. read more

Excellent food with an excellent selection of choices. Manager Vicki , Chef Adriana and waiter Lovi were a pleasure to deal with. It was my first time and I went on a recommendation. Lovi took the time to walk me through how it works, Adriana cooked it up and Vicki made sure everything was done correctly and that I was satisfied. Highly recommend. read more

I hate leaving g reviews like this, If I could give this less, I would! Upon entering wasn't sure by the way it was set up if, it was fast food or dine-in , immediately got a feeling of OLD RESTAURANT Smell! We were greeted by a young man, who must have had WAY to much coffee, because by how fast he explained the Social Distancing rules and how to get your food almost robotic! We even had the pleasure of watching the manager and the woman cooking the food having a loud and intense argument! The young lady who was our server brought our drinks holding the glass by the lip, where we would have put our mouths, never offered a straw! As for the food, mediocre at best! Would not recommend this restaurant, nor would I ever return, just a bad bad experience! Never identified myself, thinking it wouldn't have made any difference! Chef Ron read more

Our server had only been there three weeks was very good, but that was the only bright part about this visit We have been patrons of this store since it opened and watched the service and the food and the value go down in the last several months Items are no longer such as potatoes. The other day we went and they didn't have salmon. They had tilapia in the salmon container, but didn't tell anyone. And the tilapia was frozen solid. After passing the meat, you couldn't go back and make any adjustments even if you're going to ask somebody about it. Which we asked for sweet tea was not sweet and tasted more like peach tea, and anything else during the check out pay the bill part our waiter did not know how to access the site for points plus he advised him been down for weeks Used to be outstanding, but at this point, I think we're gonna take our business to chipotles I added one star because it's all it was worth it wouldn't let me go any lower read more

James was friendly and professional. Food was fresh and out to us quickly. The restaurant was clean.

4 stars for the experience of something new and a decent amount of food. We stopped by Starbucks and saw Genghis. Not having breakfast or lunch yet, it caught our eye and did well for a 2 in 1 trip. The guy at the front asked if we had been there before and we said no. He walked us to a table and said someone would be with us shortly. Our waiter came and proceeded to start our order but we were still quite confused on how everything worked. No one explained the process so we were lost until the point we got to the bar area to create our bowls. At that point, one of the cooks gave us a holler at what to do. You definitely may have to experiment with flavors but it was pretty good. read more

Genghis Grill - Mongolian Near Me - Rockwall, Texas