Should have known by the stink in my car after I went through the drive thru that we would end up sick! Have ordered tacos through the drive thru from pollo regio about four times. On 5/4/25 I ordered 5 tacos and about three hours after eating my GF and I were both sick. The tacos had a very strong smell. On two previous occasions we found chicken bones in the tacos which could have been very dangerous. The employees are incapable of getting the details of orders correct as we have always asked for pica de gallo instead of grilled onions and the closest they got was removing the grilled onions and adding hot sauce. As I reflect back on our experiences this might be the most dangerous place I have ever been to!? We will never return! read more

I'm new to Texas and landed on Pollo Regio when looking for a dinner spot close to Costco, being completely unaware that it's a regional chain. When I walked in with my family, the signage and ambience didn't exactly blow me away, but once we received our food, it was a different story. There are complimentary chips and salsa with your entrée-the chips were fresh, hot, and delicious, especially when paired with some of the various salsas. My wife, toddler son, and I split 5 corn tacos and a barbacoa Regio Platter, which was plenty of food for us. The barbacoa was top notch, moist, flavorful, and better than I've had at many "proper" restaurants. The charro beans served alongside were far better than I expected, as well. Slow cooked beans with ham? At a fast food joint? Oh yeah! The tacos were tasty. While some of the meat was a little dry, that's kind of expected anywhere that serves tacos. The grilled onions, cilantro, lime, and salsa take care of that dryness. Prices are a bit lower than what you'd pay at a sit down restaurant, and the servings we received were generous- we're talking tacos packed with meat. Service was fast, friendly, and helpful. If you're in the mood for Mexican and are passing through Rockwall, this Pollo Regio is a great choice! read more

My wife actually found this place and by the name, I thought it was a El Pollo Loco knockoff with the chicken as the mascot with the cowboy hat. However, my life saw the sauce and knew that I would love the place. They do sell the chicken like El Pollo Loco, but they sell hamburgers, tortas, nachoes, tacos, salad and bowl. They have a healthy and a bad food option. I choose to get the nachos (unhealthy option). The ironic thing was they had all you can eat chips, a salsa bar with pickled onions and lettuce. They have a green salsa which I recommend an a orange looking one which is alright. It was somewhat spicy, but not too bad. The place does get busy. Food overall was great, the meat was tender and the chips come out hot and fresh as well. I got full from the chips and I only ended up eating half of the nachos. I would definitely come back here again. read more

I love this place!!! Literally one of my favorite places to eat. Their horchata is so good and sweet just the way I like it . The chicken is so tasty and their chips are so addicting. And if you go definitely get the salsa verde . It's soooooooo good. read more

Pollo Regio - Horchata - Chicken Shop Near Me - Rockwall, Texas

Terrible food at the Rockwall location. Our chicken was probably reheated from the previous day. It was so dry and tasteless. Maybe because we asked for the lunch special (not on menu anymore), which included the drink? High price also, $15.99! read more

Chicken was dried, and chewy and came out lukewarm, customer service was awful, and there were so many tables dirty and we stood in line for a while before they even looked at us, and waited to take our order until there were several more customers waiting behind us! read more

It's basic food but very appealing . Prices seem a bit high but to be fair the portions are plus sized , enough to share on most items . I like the variety of salsa and the self service small portion fresh chips , no one needs a bucket of chips anyway. read more

I will recommend not to eat at Pollo Regio. I went to eat there on Sunday night, 4/6/2025. I ordered the taco sample plate and ate it at the location. Yes, the food tasted good but I didn't think that at three thirty in the morning I would be throwing up all the food I ate. I vomited multiple times because of the food borne illness. This ruined my business trip in which I had to call in sick on Monday to partially recover from this. I regret going to this eatery. I highly recommend not eating here. Go elsewhere. read more

Yesterday I went over there and it was so ridiculous I waited over 30 minutes for chicken. Manager was yelling at employees in front of customers, lady called Daniela. Im tired of Pollo Regio Rockwall with so much potential always running out of product. What type of restaurant runs with out food. Always the same issue. Where are the Managers?. Management at this location is sucks. They need better management. read more

Diego, did not greet us!! He said straight up.... What are you getting. He also told me that the chicken was going to take 8 minutes, like he wanted for us to leave, I said we can wait!!!!!!!!!!. It literally took two minutes for the chicken to be ready, he brought us the food. Food was great, but I felt like he gave us a bit of attitude!!! He's the only one that doesn't smile!! Like he hates working there!!!! Diego, find a different job if you don't like working here. This is very unusual, my son and I love coming to this place. All the rest of the employees were nice. read more

Delicious, fast, and fresh! Tori was very helpful and friendly. This was our first time eating here and we were pleasantly surprised by how good everything tasted. The refried beans and rice were perfectly seasoned and all of our food came with great guacamole, salsa, and sour cream. My chicken flautas were amazing and I devoured them too quickly to remember to take a photo. read more

Came to visit pollo regio using the drive through window for the first time and let me tell you they did not disappoint. The customer service was AMAZING the gentleman assisting us brought our food out in a timely manner and asked if there was any specific sauce we would like other than the ones provided. This level of customer service is what keeps people revisiting establishments. More businesses need people like this gentleman his name was Azarel. Pollo Regio really needs to take your level of customer service into account. Thank you for creating such a pleasant experience. read more

First time here! Service was friendly and place was cleaner than anywhere I have been. Had the 5 tacos. Plenty of food, very filling and delicious. read more

On October 20, 2022, around lunch, my husband and I sat in the drive-thru line of the new Rockwall location. We were the 4th vehicle in line and sat there for approximately thirteen minutes. As each vehicle drove off, we finally made it to the speaker to place our order. We sat there for about 3 minutes before we drove to the window and observed a few employees sitting inside the restaurant. My husband was able to get one of the ladies attention and she waved him off. There were several other people attempting to walk in the restaurant but were refused service. We will never go there again. read more

This is the newest location for Pollo Regio. I think they have been open for about a month. I'll admit I have never thought twice about coming here because I don't eat chicken. I saw a photo from one of my yelp buddies, Hannah N and she confirmed that they serve other meat. They have been on my radar for the past year and I made the trip a few weeks ago. If you don't want to dine in, they have a drive thru. Thankfully, no one was behind me because it took me a few minutes to decide what I wanted. Torrie, patiently answered my questions and took my order. I ordered the loaded nachos without guacamole and sour cream. I also asked for the beans on the side. When I arrived at the window, Torrie greeted me with a smile and told me it would be a few minutes. Perfect, I prefer fresh food so no complaints here. After I received my food, I drove home to devour the nachos. I took a quick peek before driving off and it was hard not to grab one. :) When I arrived home, I sat down ready to taste my nachos. First off, the tortillas chips are made fresh so that's a plus. They are generous with the veggies but not the meat. I paid $12.00 for the nachos and I expected seasoned carne asada but it was bland. On my second visit, I ordered one carne asada taco which comes with cilantro and onions. The taco is seasoned well but it's small and a little pricey. The tortillas are not homemade only the tortilla chips. I would come back again if I'm in the area but I doubt if I will come back for the pricey nachos. The seasoning is inconsistent and that's never a good thing. Customer Service is excellent and the food is decent but not the best. read more

See all

Maritza was an awesome employee, she was very helpful as it was our first time and just wanna say this chicken is amazing , definitely coming back again, felt welcomed as soon as I walked in the door read more

My favorite restaurant!! Love the chips and salsa bar!! The loaded carne asada potato is my go to. But can't go wrong with the tacos or even the tostada a la Siberia are great! read more

This place is great. Love the tacos. Love the rotisserie chicken. I'm eating leftovers today and had two tacos from it yesterday and I still have chicken left. Torrie was great customer service! read more

If you like El Pollo Loco, then you'll like this place. Good chicken, tasty salsa and fast service. Recommend for quick lunch or dinner.

Clean inside. Friendly staff. Really good food. I had the half chicken dinner. Lots of rice and beans and tortillas. Definitely enough for 2 people. Warm chips and a salsa bar. read more

The carne asada, chicken, rice and beans are so good! They didn't put my sides in the bag I called the manager took care of the issue and apologized. The staff was super friendly and pretty quick the price for the quality and flavor was great! read more

Torture made our Drive Thru experience very pleasant, she was very friendly and helpful. We've been to other locations and this one by far is our fave. Food is always good although it does take a min read more

Service with a smile! Everything was hot fresh and delicious!! Service was fast and friendly. Yum! Will come back.

Very clean this place has been in Rockwall for about 2 years now and it has been our go to drive through is fast and efficient the inside is very spacious and you're not sitting on top of one another it also is a good value for money with all of the rest of the places being so expensive you can actually feed a family of four for $20 and everyone gets full it's a great value for money the wedding soup is my mother-in-law's favorite read more

Torrie is the best in the drive through always has a smile and is very helpful every time we visit

Sadly we have been to 3 different locations and were so hopeful that this one would be different. Small bones in the chicken quesadilla and chicken burrito. The food was good & the salsa was fresh but you can't enjoy your food wondering if the next bite will have a bone in it. read more

First I want to say that I have never felt so disrespected in my life. I recently came in and ordered through the drive thru. I placed my order In Spanish and asked for a "Caldo de pollo". The guy at the drive thru said "excuse me" like if he didn't understand Spanish. I apologized and proceeded to the window. After arriving to the window I noticed that the guy was in fact Mexican. I asked him "you really don't understand Spanish" and he said " I do, I'm just more fluent in English". I asked him why he acted like he didn't understand me then. He had the nerve to look me in my eyes and tell me that " we are in America, you should be speaking English anyways". After that I did ask to speak to the manager and he told me he was the manager and he told me his name was Max a Million. I hope this reaches the right people because NO ONE should ever feel discriminated. I really feel bad for the people that can't speak English and get treated like that at this establishment. The food was good by the way. Just wish I wasn't treated like I was. read more

I absolutely love the piña agua fresca and the seasoning on the chips. The chorizo y papas quesadilla was decent but I probably wouldn't get it again. The menu is kind of hard to read, it is really high up, on a slant, the font is small, and it isn't lit up. I like that the food comes in to-go containers, very convenient. Service was fast. read more

See all

Food is delicious and fresh staff is friendly environment is vey welcoming the fresh aguas is the best

Food always comes out delicious. Ordered drive thru and got my order within minutes. Torrie is the one who took care of me at the drive thru! Excellent service! read more

The staff is always very friendly. I think they're still getting the hang of it, but the food is absolutely delicious and worth the wait.

Love Pollo Regio!!!!! The wife and I use to travel to mesquite just to get the 2 chicken special. I love the service and the friendly staff. Thank you for bringing Pollo Regio to Rockwall. read more

Tori who took my order was amazing and so patient with me!!! Food smells amazing! Everything came out just how I ordered. I felt very comfortable because the service was so kind. definitely my fav pollo regio read more

Loaded nachos barely had cheese on them. The chicken had more fat/grissel than chicken. Don't even know if it was chicken!! Refried beans were like soup!! It was absolutely disgusting!! Plus the man taking orders was clueless! He had to get another employee for our and several orders after ours!!!! Will never be back!! read more

I have eaten here three times. The first time I ate their street tacos and they were good. I kept hearing about their roasted chicken so the second time I visited that's what I got and it DID NOT disappoint. Juicy, tender, flavorful and messy roasted chicken. Couldn't get it off my mind so I went a week later for a third visit. Very, very good chicken. Service has gotten better and friendlier since the first. read more

Pollo Regio - 1/2 roasted chicken, refried beans, rice, flour tortillas and different sauces. The verde sauce is the best! - Chicken Shop Near Me - Rockwall, Texas

See all

El servicio durante mi visita dejó mucho que desear, cero actitud y malas caras por parte de Vanessa si mal no recuerdo.

Ms. Torrie was exceptionally sweet and very helpful and knowledgeable. The world need a lot more Torries around!!!

Very nice place every time we come the food is fresh and well prepared. Torrie is especially gracious and friendly to her customers when we are there and we enjoy seeing her when she is working. read more

Got rotten carne asada meat in my tacos. Smelled so bad and was disgusting. Paid an extra 30 cents for each taco too. Also takes forever to get a response in the drivethru and even longer just waiting for the food. What a joke... read more

good food and service! Torrie did a great job!