Went into gci talked to the guy and was told I only owed 300. I turned the internet off 2-3months ago. So I paid the 300 and now there saying I owe another 316 for server I never had or used. So gci has lost me forever I would rather use acs or hot spot then a snake company that lies and steals from the customers. Don't trust GCI as they will steal your money. I will not give them another cent of my hard earned money. read more

Billing practices are shady at best, constantly get bills showing unpaid balances that were paid before the bill was issued, went to GCI store after they called while I was at work, paid the bill that was due, and asked why they called, clerk could not tell me, but didnt see any issues everything was supposedly current. They shutoff internet 3 days later telling me i was past due?? I asked them about the contact with the store and they said well its your fault you should have called us.....so sad i have been a customer for over 10 years and if i had an equal choice i would never recommend or use their service. Monopolies suck read more

GCI - Internet Service Providers Near Me - Anchorage, Alaska

I went into GCI and they kicked me out for not having a mask on me! It's September 2021 and they are acting as though it's January 2020 still. Also I just wanted to set up the red line internet luckily MTA updates their store policy and like to deal with humans. read more

Literally a company of thieves. I paid off all remaining balances I had when I terminated my service with GCI a month ago with confirmation from the service rep that my balance was zero. Today, I received another bill from them for an additional $130 and when I called to inquire how I could possibly owe them more, I was simply told that my last balance was a miscalculation. When I requested more information on how it could possibly have been miscalculated, I received no insight. What makes this whole thing great is that I can't even log into MyGCI to double check my balances myself because their online services never work. The absolute worst experience I've ever had with customer service and cellular service. You can do better with literally any other provider. read more

I'm new to Anchorage so I'm learning everything for the first time. A Guy name Austin in the midtown Mall was kind enough to help me out, tell me more about Alaska and even took it a step Further for ideas to explore with my kids. He had pretty easy to follow and good customer service communication. If others need help at the GCI in midtown. I'd advise asking for him. He's a chill guy too work with. read more

Avoid GCI at all costs. Starting service with this company was one of the worst decisions I have ever made as a consumer. The representative I spoke with at the GCI store said that their service is "the same as AT&T," when in reality they do not have data coverage on much of the road system in Alaska, and their cell service is patchy in many areas. Furthermore, after I started my service it was extremely unreliable. It was very common to have missed texts, missing voicemails, dropped calls, periods of time where LTE simply did not function, and even more things that went wrong that I could not previously have imagined. To top it off, when I went to port my number back to AT&T to be rid of their service for good, they had somehow classified my number as a landline, which made the port take almost a full week. Please avoid this company at all costs. read more

GCI cares nothing about their customers, only and how much money they can make.First day block fox from showing NFL game, then the block my cellphone from steaming Fox News channel read more

Two unlimited mobile lines plus unlimited 500mb home internet for $175 per month including two iPhone 14 pro's. I'm happy saving the money over AT&T or Verizon. read more

Garbage tech support on the numbers you call. You spend lots of time on the phone with people who dont know what they're doing. Also, GCI continues to raise their prices every year. Waiting for another company like Star Link or something better to get to Alaska. read more

Preaching to the choir here, but GCI sucks. Ever since their "MyGCI" saw a facelift, I've noticed I no longer am receiving billing notifications. So imagine my surprise when met with an unusually large balance one day. Of course, I checked to make sure my notification settings were correct. And yeah, it's on them. That's just one example of their failures as an ISP. Their most egregious shortcoming is that their residential customer service is pretty horrendous as you're guaranteed to wait on the phone for hours before getting a hold of someone. Feeling lazy or are otherwise unable to show up in person? Too bad, you're gonna be on hold for a while. Their business service isn't much better, either. What's worse is that they've got no reason to try any harder. I've been waiting for years for ACS to become available in my area of town (doubt they're working very hard either). Until then, I'll have to live with giving these crooks my business. read more

GCI system is blocking EVERYONE as spammers. Which is ridiculous. Being unable to reach my customer via email I contacted Stripe Inc. support (the company who processes credit card payments for merchants) and asked them to email you and here's what they wrote back: "We tried on our end to email the GCI.NET but it seems that we are being blocked off as well. In our case we are seeing the error 'content_rejected'. This is a little puzzling, it seems that they aren't letting emails pass through from anyone." I also tried to reach GCI on Facebook and by other means, to no avail. So anyone living in Alaska keep this in mind that if you sign up with GCI your inbox may be a very lonely one without friends and relatives and your online purchase confirmations being unable to reach you because of this unprofessional and ignorant company (GCI). read more

Customer service in the Philippine's after a 42 minute call wait!! Charged for a full month of internet when I cancelled it 4 days into the new month! Took one hour to drop off old modem waiting in the store. :-( read more

Sadly I could not get Borealis Broadband in my home. I was forced to resort to GCI which charges a premium price and gives stingy data limits. Everyone knows that the cost of living in Alaska is high, but compared to service providers in the lower 48 i'm getting about 1/10th of the service for the same price. It will be a happy day when another ISP comes to Anchorage and gives GCI the boot. read more

This internet is trash. 9 times out of 10 the internet is slower than 5mgbps I pay 175$ a month for what exactly. My hotspot off my phone does a better job than the GCI. read more

I have been a GCI customer for 1 1/2 years now and I can 100% say they are an absolute rip off to use. I pay $174 a month for unlimited and I constantly had random internet dead drops even before covid hit. I can't stream at home anymore, I'm lucky to go one day during the weekend while playing video games or watching Netflix without a drop. Currently it is almost midnight on a Wednesday and I can't even get internet to work at my house. When it does work the speeds are subpar, and nowhere near what I consider to be worth the value. GCI needs to step up their game if they want to continue charging this much money. read more

GCI as one of the worst companies to deal with. Their customer service or should I say no service really sucks. If they weren't the only true high speed Internet provider I would leave them in a minute. Management doesn't care when there's a problem all they care about is getting more money from you. When you Call customer no service, they put you on hold for a 1/2 hour or more only to tell you that they can't help you.In their infinite wisdom, when base which billing systems, they decided that they would delete all of their customers auto pay Information! What kind of morons do this? What kind of Dumb ass company makes it harder for themselves to collect the money that they're owed and inconveniences their customers in the process? Their cell phones seem cheap but they don't work worth a damn. read more

I won't repeat what everyone else has said about GCI being a monopoly that charges unfair amounts of money for crappy service -- you guys can read every other review written here if you want to read more about that. Instead, I want to talk about my other complaints. 1. Want to use your mobile hot-spot while away from your wireless data? FORGET ABOUT IT. I kid you not, when using my hot-spot, internet access is slow and disconnects every 30-40 minutes. As a college student, I have lost work or received poor grades as a result of my poor LTE signal disconnecting while I am trying to submit work on multiple occasions. 2. Think you're getting unlimited data on a phone plan from GCI? Think again! A text I received from GCI regarding my UNLIMITED DATA PLAN -- "Usage Alert...Your data usage this month has reached 34GB. Until your next bill you can still use unlimited data; however your speeds may be reduced...using TurboZone and Wi-Fi will help avoid reduced speeds." I have unlimited data that I need for school and work, capped at 34GB. Interesting. Real unlimited, if you ask me! If I had TurboZone or Wi-Fi access when neede, I wouldn't need unlimited phone data! 3. My husband tried to drop our internet bill 2 months ago because it is so outrageous high. He changed our plan right before the beginning of a new cycle so the new plan would apply to the new cycle. When the new cycle rolled over, the previous data usage from our bigger plan was still existent despite already being paid for, meaning we immediately were over our data allowance for the cycle. He kept buying buckets of data in order to have internet access, but little changed in speed or ability to use the internet in general. My husband is in the military, and at the time we were apart from each other due to his work. I remember how upset and angry he was while our FaceTime chat kept disconnecting because we wrongly had no data left in our new cycle. 4. GCI signal on Ft. Wainwright is awful. When our internet is not working, my husband has to sit RIGHT next to the window in our home to get LTE access. Military personnel and their families -- be weary of this company and do not expect good coverage on post. Some of the staff at the Anchorage locations I have talked to are incredible kind -- please don't take your frustrations out on them. The self-obsessed, greedy leadership at GCI are likely to blame. If there were other internet options in Fairbanks, we would drop GCI like a rock and do what we can to elicit a change or drive them out of business. That's how frustrated we are with them. read more

I'm not one to tell other people who to pick or choose, nor discourage anyone from doing what they want but, PICK ANOTHER INTERNET/PHONE CARRIER! These guys charge out the a$$ just for some crappy service. I've lived here all my life and always had to deal with using gci and not once have I had some decent calls or WiFi. Every week something is wrong with it or I can't load something online because my wifi lags and says I have to reconnect it. It's just not worth it. read more

I have been a GCI with GCI for over 10 Years and in the last 3 years their wait times have gone from about 2 min to over an hour. Now I am required to set up a static IP for work but the employees refuse to help... Customer service tells me Tech support needs to do it and Tech support tells me Customer service needs to do it I'm currently on my fourth call in the last week and have been on hold for 2H and 15min... You may want to look at other providers before going with GCI! read more

Avoid like the plague. Was charged for service that did not work in an area I was told would have coverage. Sent in my complaint. Was never followed up with. Could never resolve because they will literally put you on hold for hours at a time. Overall: charged for service that did not work. was not allowed a refund. you've been warned... read more

I wish I could give GCI -5 stars because of how absolutely terrible they are. I am in the Military and we are forced to have GCI or nothing. GCI has the most terrible internet I have ever had and its more expensive than most. The customer service is absolute garbage and they are constantly having outages. I can say without a doubt that GCI is NOT worth even thinking about if you have a choice. read more

I filed for my return of $109.99 on September 28th. Since then I have called them multiple times (6-8 times) and not only to they not know the difference between the billing department and credit department (on hold 25-45 mins for each department I wait on but, I keep getting told the problem is fixed and my refund will come in 7-10 business days. It's November 23rd.... read more

So I canceled my line in August of 2021, it's now the end of October and I keep getting billed and every time they tell me it's the last bill there were charges and fees but this one is the last. Might need to take them to small claims court. read more

Despite paying $30+ over my monthly bill a month for several months they disconnected my service. I was in constant communication with their customer service department via email to address my bill, however, they never read the chain of emails prior and would repeatedly state that they were fixing the issue with my changed plan, but never did. They are extremely insensitive, predatory and I would never recommend them. The only positive experiences that I have ever had is with a handful of their workers in-store. I was only a GCI customer due to ACS being purchased by them. read more

They have horrible customer service. They are the only carrier at remote sites in Alaska so they can do whatever they want. It show's when you're talking to their helpline read more

We pay a whopping $175 a month so we can get unlimited internet. It is claimed to be 1G download but I am lucky to get 400mb/s. Over the last few months I don't go a day without the internet disconnecting, usually multiple times a day. It is very frustrating to say the least. I get they probably have more people on the network with covid but come on. At least send an email apologizing and give us some money off or tell us you are working on the problem, which I assume they aren't. read more

The most incompetent company I have ever worked with. They are lucky there are close to no other alternatives to their service in some areas. No one is helpful, they overcharge, and I am constantly amazed how poorly run their service is. read more

GCI Is a company which enjoys a near monopoly on the Alaskan broadband market and gleefully abuses that position to the detriment of their customers. I pay $174.99 per month for their "Gigabit Red" service. I have never at any time seen a gigabit connection. The only red is on my router when I see one of their frequent service outages. Fiber costs less than half this travesty in the lower 48. If you need a high speed connection, I recommend that you simply don't live in Alaska until a company with a conscience and some modicum of technical capability enters the market. read more

Is there a negative .001 rating , they don't even deserve a full star. Please find a solution for customers who have gci.net email we are struggling with frustration to send and reply to emails . There are several personal accounts connected to the gci.net email . Have the curtesy to inform of us if the problem is able to be fixed . so frustated and your staff are CLUELESS read more

Just had the worst day of customer service I've ever experienced with GCI. Switched out my old modem for the new one and installed over four hours ago and it's still not working. Getting information out of them is like pulling teeth. I've had to call back over 7 times to get an issue resolved only to be told I didn't meet their timeline. Unbelievable that this is the only choice! SMH read more

absolutely the worst provider of cell and internet. I wish I didn't have to use them at all. super bad coverage all across the state of alaska and they claim to be the best. don't use them unless you absolutely have to. read more

GCI system is blocking EVERYONE as spammers. Which is ridiculous. Being unable to reach my customer via email I contacted Stripe Inc. support (the company who processes credit card payments for merchants) and asked them to email you and here's what they wrote back: "We tried on our end to email the GCI.NET but it seems that we are being blocked off as well. In our case we are seeing the error 'content_rejected'. This is a little puzzling, it seems that they aren't letting emails pass through from anyone." I also tried to reach GCI on Facebook and by other means, to no avail. So anyone living in Alaska keep this in mind that if you sign up with GCI your inbox may be a very lonely one without friends and relatives and your online purchase confirmations being unable to reach you because of this unprofessional and ignorant company (GCI). read more

This Company is a joke. I signed up for the ACP benefit from the government and I legally am supposed to receive internet for free through the government program. They are telling me I will not get my first payment reimbursed even thought I signed up in the same month. And the customer service are literally not even from the USA. They're in a different country. SO ANNOYING! I give them a 0 out of 5. read more

I have never written up a review on Yelp before but my experience with GCI has been the worst. If I could give them a zero I would. I live in rural Alaska so we have been trying to set up the rural broadband service in our home since November 2021. Since that set up date we have not been able to use our internet service. We called every week to get a service team to come out and set it up or fix whatever the problem was but they never did. We were told the problem was because the antenna wasn't set up, someone put in the wrong ticket, they factory reset our antenna, and countless other reasons. Because of where we live we understood weather delays and similar problems but this was becoming ridiculous. After months of trying to get it working we finally gave up and asked them to end the service. During this time we had also requested they remove the internet payments from our bills because we would not be paying for a service that wouldn't work. Now after the internet service is finally turned off they are trying to charge us for several of the months we requested the payment be removed. They are also adding a charge for equipment that we have been trying to send back but nobody will give us an address to send it back to. Since we live in rural Alaska we can not use any other service provider for our phones or internet. As soon as there is another one we will be switching. This has been the absolute worst experience I've had with a company. read more

The Yukon TV is overpriced, frequently crashes, and malfunctions. Frequent experience: In just one recorded football game, the screen went black 6 times. Turning everything off and restarting gave me an error message. It took unplugging and plugging the streaming device back in each time to get the picture back. It's not the streaming device; it works perfectly with all other streaming services. Just Yukon crashes. I've also set multiple programs to record, but about half give me an error code on playback. Last, Yukon costs about 50% more than other comparable streaming services. They've lost me as a TV customer. read more

GCI doesn't give me the AMC channel. I tried getting AMC directly from AMC, but they want an internet provider, and GCI isn't on the list of internet providers. The shows that I want to watch have to be purchased online. I wouldn't have to do that if GCI just provided AMC. I pay for services I should get service. read more

Internet down, office closed, "call back during normal business hours". Poor customer service=low customer satisfaction. OK by them.

I would give it zero if allowed. From customer service to internet and phone which is all slow, intermittent, as well as spotty. Given what is available here Dish is best and MTA or ATT as is T-Mobile for cellular. Forget GCI.... read more

If I could check less than one star I would. I've been a residential and business internet costumer for over 20 years. I'm going to start looking for other internet service providers tomorrow. Customer service and technical support is nonexistent. read more

terrible internet service barely ever works and when it does it's spotty at best paying for the red about to just use my phones hotspot since it's better than this company's internet read more