I'm so pleased to give Borealis Broadband a five star review! They have the most amazing broadband…read moreInternet. We have several devices and a smart TV and streaming is a breeze! There's never any buffering and no lagging. The customer service is top notch and can't be beat. I'd really recommend this company. The prices are amazing as well. 55 dollars a month for really speedy internet. The only thing is they only cover certain areas. If they cover yours, you'll never want to go back to those other companies expensive net again. I recommend them to EVERYONE I know. We're well pleased with them.

My wireless provider/connection was inconsistent, often slow, and the data plan was expensive. I…read morestarted researching options and contacted Borealis. I had lots of questions and ended up calling back a few times. Each time I called I got a real person who knew the system, plan options and installation information. One call was several minutes and I never felt like they wanted me off the phone. When I decided to go with Borealis I was provided a date for the site assessment and I received a call from the technician immediately following the visit confirming the location could receive the signal. I scheduled the install, got a confirmation call, another call 20 minutes before and the technicians were there early to set-up so the work could begin right as scheduled. The installation was efficient and included time to walk me through each step of the process and use of the wifi router. I had immediate service that has been consistent, fast, and for a very reasonable cost. That same afternoon of the install I received a confirmation email with all I needed about my account. It is a pleasure during business with the Borealis Broadband team. I think over the course of my many calls and the installation I talked with 5-6 different people and they were all knowledgeable, helpful, and definitely focused on customer service. I strongly recommend this company.

Have just discovered this Dish satellite provider. Knowledgeable. Super helpful. Have worked…read morewith others in Anchorage but this is the only place that I will use now. Can not go wrong with them. Located on Spenard.

I needed my satellite dish moved back into place after some construction on my house. These guys…read morewere great! They were very accommodating and quick. I was able to schedule them for the work within a couple of days of calling. Plus, they were reasonable. The gentleman who did the work even came by ahead of time to determine what he would need before the appointment. Highly recommend them. I will call them for all my Dish Network needs in the future.

Horrible . Worst experience ever , i was being help with my husband by an older white lady . Her…read morename was Maya and she was welcoming at first but we were there for over 2 hours because me and my husband didn't know what options we wanted . She kept on huffing and puffing every time we change her mind and i asked her if everything was fine "she responded with " yea , i mean if you guys like waiting time on things that should of been discussed before coming in " Like what !!!! i was already mad . Then she had the nerve to mention that she likes to wear thongs with another male employee and you could tell he was not wanting to have that conversation with her . The last thing got me and my husband to just leave was she asked my husband if he's been with other races of woman . Why would you ask a customer that !!! I told you that she is being very unprofessional an we will take our business somewhere else. Her response was that's more then okay with me and looked to her left and said " Dose anyone else need help " ... This lady needs to be fired

A descent and high quality of a sales representative. Thank you very much JOSH for the big help.read more

protecting people home and personal information- privacy I…read moredon't appreciate the quality of service and workers attitude and or projection When getting to know people and start out friendship- it's not ok to start stalking people and making up lies and or creating nonsense

Back when they were in Alaska own company they were good they actually cared but since they got…read moresold to the lower 48 they close their Alaska base call Center those people no longer I guess are working and now you got horrible offshore support that doesn't really know what they're doing. Their coverage quality is pretty much nonexistent on the Kenai Peninsula. I can drive around. Kenai sold out all the time and get one to two bars. I was just in Fairbanks and had five bars most of the drive from Fairbanks back to Anchorage. They need to step their game up. They quit carrying a long time ago.

They fraudulently sell you a "free" upgrade for 6 months-…read more"just cancel before the end date to go back to your original plan. Absolutely no change in charges." They immediately start charging more for this, then when called they say they have to research and call you back, they don't. I call again, there are no notes of my previous call, same thing all over again. 3rd call - finally taking notes, supposedly, then they are going to finally submit a refund for review...Now I'm waiting for that call back. It's infuriating

Our internet stopped working 7/27. I was on hold with tech support for a long time and they said…read morethat it was out all over Anchorage. I tried to reach out to the chat folks a few days later but it took over twenty minutes for them to reply and I had to leave. I finally called today 8/13 and was on hold for over an hour. Then they said that our internet was working which when we tried it, it worked. I asked for customer service for a refund on the 2.5 weeks we didn't have service they transferred me around a few times and then out me on hold for over an hour. When someone finally answered it was tech support and when I said that I was looking for a refund they hung up on me. I guess it's time to try Star Link even though I'm not excited about ol' Elon.....

I do not recommend this service at all. I have had the fiber optic for less than a month in August…read moreand it has dropped more than 3 times over the weekend. They aren't open on weekends, I put in a held ticket, and they send me instructions on how to fix it. Extremely lazy and poor customer service.

I have been trying to close my account for the last 2 months. I returned my modem as requested and…read moreeven though I told them that I had gotten a text from USPS saying that the modem was delivered they still charged me. They also proceeded to charge me another month of service that I did not receive because it says in the fine print that they can take up to a month to close your account. The customer service told me not to pay the last bill because I would be receiving a finalized bill. Needless to say, they charged me a late fee! I would never recommend this company.

Would no recommend there service. They cut corners on everything from installation to communication.read more

My initial experience when contacting the location representative was not positive. But, after…read morebeing connected to Paige and then to Randy turned my experience around. Randy was so patient and kind to walk me through my issues. He explained my options and helped me make the best choice for my internet needs. If I could give Randy more STARS, he deserves 100! Thank you Randy

Don't use this company they will give you an install quote for a new Starlink for $250.00 and after…read morethey were done it was $1300.00 and still just buffers, on top of that I had already purchased the Starlink myself. Starlink router was installed in my shop just thrown in the courner and the had to install 3 mesh routers. After I called them about they said it would cost me another $600.00-$1200.00 to try and get a better signal. Do not use this company, all they're interested in is making money!

My husband and I just had the best experience today with your contracted technician, Ethan, from…read morethe Palmer location. He made sure to keep us informed as to when he would be arriving, which was so convenient. Upon his arrival he was very professional, knowledgeable, courteous, respectful, patient, and kind while troubleshooting what was wrong with my connection to the On Demand channels and answering our numerous questions. He's very informed and knew exactly what we needed in order to resolve an issue we have had since July 2022, yep, over two years! Although we had many questions we asked of him, he was able to answer every one of them and speak to us in layman's terms, which is very important! I highly recommend him to assist those who are "up in years" and if I could, I would give him a financial bonus! The only thing he couldn't do for me was help me get my monthly free ticket for a movie with Dish...I will now attempt to call Customer Service, once again, to receive the movie ticket I was unable to use when I tried to order it a week ago. I HAVEN'T HAD ACCESS to any of the movies On Demand for over the last two years!!! I am hoping they can speak English well enough so I can understand them, and they can understand me. Many thanks to Ethan for being so patient with us and working the whole time we were "picking your brain"! We really appreciated your visit and expertise!

I truly wish I could leave less than a one star review terrible customer service they own a total…read moremonopoly in Alaska thank God for Starlink been customers with them for over a decade go over to try to switch modems with the self install I call support they say everything is perfectly set up on their end then I go in and return the old modem they said that might be the last thing they could think of then it's gonna be four days until someone could come out to my house and get the Wi-Fi back online thank you Starlink. Hopefully many more of you guys will do the same

I wish I could give less than one star for the horrible experience I've had with GCI over the last…read moreyear. I used to love singing GCI's praises when I could actually afford their services, but the price increases, not to mention the weird fees they keep adding to my account and their inability to bill on time, have become so astronomical, I can no longer recommend them. Their customer service makes you run around in circles, if they even know what they're talking about (which isn't often at all), and I literally just had a customer service agent heave a big ol' sigh before saying "thank you for calling GCI..." in the most deadpan and unhelpful tone. Have I been blacklisted? For trying to pay my bills on time??? I literally hate having to interact with GCI in any way now and I'm pretty sure that's not how the client/provider relationship is supposed to work. Their cell service is hit or miss, especially traveling around Alaska, leaving much to be desired. Their WiFi is amazing!!! However, it's so expensive that you'll have to decide between feeding your kids and paying for decently fast internet. I will be warning my friends and family away from GCI unless they can offer a quality of customer service that matches the quality of their products at an ACTUALLY affordable price.