protecting people home and personal information- privacy I don't appreciate the quality of service and workers attitude and or projection When getting to know people and start out friendship- it's not ok to start stalking people and making up lies and or creating nonsense read more

GCI - Texting - Internet Service Providers Near Me - Anchorage, Alaska

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Back when they were in Alaska own company they were good they actually cared but since they got sold to the lower 48 they close their Alaska base call Center those people no longer I guess are working and now you got horrible offshore support that doesn't really know what they're doing. Their coverage quality is pretty much nonexistent on the Kenai Peninsula. I can drive around. Kenai sold out all the time and get one to two bars. I was just in Fairbanks and had five bars most of the drive from Fairbanks back to Anchorage. They need to step their game up. They quit carrying a long time ago. read more

-10 Star Rating. A replaced Hitron Modem: Lost WiFi TV service, Passwords don't work, No network, therefore increased data charges, new IPhone 17 can't connect to GCI ap. Bitdefender and Nord VPN says my connection is unsafe. Support Tech Line is useless. Went to store and the gave me a different coaxial cable. Really solves the problem. I bought a new phone and have been with them for years and didn't have any problems and now can get no customer service. They are just taking my money with expensive phone and expensive internet service. read more

GCI I just had the new modem installed. Now I need 2 extra extenders to get interenet throughout my house. I was able to take my ipad in the backyard and sit at my picnic table which I can no longer do without plugging an extender into the outside socket. We cannot use our play station or smart TV in the back room anymore without an extender. I never had an issues with the previous motem covering my entire property. It appears the new modem isn't capable of handling a 1200 sq ft house. read more

Worst customer service ever. Stay away from them. When I signed up, they gave me someone else's live number. Twice. Took forever to figure out. Then I paid my bill and they credited it to someone's old account with my number, didn't believe me when I told them I paid, shut off my service, and bounced me around on the phone for 4 hours until they found THEIR error. Never even apologized. I'm done with them. Stay away. They suck. read more

Absolutely the worst customer service and internet service in Alaska. I called and emailed multiple times about service interruptions, and they tell you to call back when the event is over. I called back and they failed to issue a refund for disrupted service. Save your money and get Starlink. Works great. Get the mobile service and send the GCI monopoly out of business. read more

If I could leave zero starts I would. I called the automated system to add funds to my fast phone account. The funds got put on another persons account because of a fault in their system mixing up the numbers. I was going to have to wait days until they processed a funds transfer so I called, talked to a person and paid for another month, she ensured me I'd be able to get a refund for this double payment. I called back once the funds transferred to my account and the person told me I would be getting a refund to my credit card because she submitted a request for a refund. This did not happen, instead my service renewed for another month. I called and talked to a supervisor who told me I would be guaranteed to get a refund in 3 to 5 business days. This is the 11th business day and I still have no refund. I will be calling back. They are a scam company. Two people have guaranteed me a refund and it has not happened. Everything that has happened has been thoroughly documented by them as well. I'm completely baffled by their lies and horrendous customer service. I would never recommend GCI to anyone. read more

You'll have better luck trying to speak with a dead person than speaking with a representative over the phone The app is trash and you can't use it out of the state. Great work read more

The lack of technical support locally is insane. They will route your call to Mexico or Philippines. For any and pretty much all issues. They will squeeze every penny from their customers. They will charge you for things that you never even signed up for. I so wish there was another internet company for Alaskans. Horrible customer service.Horrible explanations and even more?Horrible monthly bills. I wish I could give it 0 stars, but unfortunately because I live in the state of Alaska and work in the state of Alaska. I have to put up with their nonsense. Customer service and they're nonsense bills. You can never win with this company. Nobody is being responsible for anything. read more

Customer service is now the worst, not the people of course. I've had GCI long enough to know their local number by heart (which of course is not answered locally anymore) but I'm going to start looking at alternatives. Ridiculous. read more

GCI anywhere is absolutely horrible, I have had better internet connection deployed in a war zone. The are way to many internet outages for the price you have to pay. Before moving to Alaska, I had internet provider that provided service through fiber optic cable for half the price. I am contemplating dropping GCI and switching to Starlink.​ read more

What happened with GCI customer service? They used to have good service. Then they went to call centers abroad and it tanked. Going to be looking for other options. read more

if I could give a 0 star I would. Useless, worst customer service and techs. WiFi always out at least once a week.

Poor service provider. Works about half the time other half they have outages and make up stuff to make themselves sound good on how their over priced services don't work read more

Planned outages were communicated as "up to an hour" between Nov 1-5. In reality, service went down multiple times during business hours for several hours at a time, and then again for four hours on Nov 6. I work remotely and planned my schedule based on GCI's notice. Result: 9 hours of PTO lost. What followed was weeks of being bounced between tech support, customer service, and billing; multiple 40-minute calls; a promised callback that never happened; and endless "pending approval." GCI stated a $50 credit was approved, but weeks later it still has not appeared on my bill. Because the issue dragged past the due date, I also missed out on Atmos/Alaska Airlines miles. Hands down the worst customer service experience I've had. If you rely on your internet for work, be warned, their outages were far longer than communicated and resolution has been nonexistent. worst customer service experience of my life. read more

If I could give zero stars I would, the fact that you won't let people use their own hardware while supplying pure junk to consumers is astounding. I have never experienced utilities this unreliable and it's a huge disservice to the people of Alaska and you should all be ashamed. The only way you are still in business is because you run a monopoly. read more

Been trying to get the new Samsung S26 Ultra since pre-order and for a week now they say they cant complete the order because there is an open work order (finished but never closed out). That work order was done almost 3 weeks ago. Seriously how hard is it to close out a WO? I guess I shouldnt be surprised since they love to overcharge every Alaskan read more

Absolutely horrendous dogsh*t service AND they have a monopoly in Alaska so they are the ONLY service available. When the internet goes out statewide, their solution is to cut all contact from human beings working at GCI and have an automated message playm mostly consisting of "There are outages throughout the state. There is no need to call at this time". After the outage is over, you can ask for "credit" for the nonfunctional internet, but they give you the bare minimum so you remain a slave to their system. read more

Yall have to be the worse internet provider in the world. $180 a month and yall can't even keep internet service working properly. My internet has been going off 5 times today 12 October 2025 and it's off now as I write this not to mention all last month as well. GCI don't respond because I don't want to hear your sorry excuses read more

GCI. Garbage Can Intelligence carries on. Proud to call themselves local, however tech support isn't even within the U.S. Now they are charging an extra monthly fee for customers who prefer the (astronomical) bills to be sent out on paper. Okay, great! We will be happy to go paperless, that is IF the setup actually works. BIG surprise! It doesn't! We've got to CALL them! Oh boy! What a joy to have to call GCI and wait on hold for every little thing. Get it together people. It ain't working. STILL. So many years of constant frustration with this place. By the way, GCI- we recycle everything. Including paper. We have been just fine paying close to 300 a month for minimal service, because we have had no choice. Not everyone needs or wants to pay all of their bills online. Especially if the system won't even let us in. read more

HORRIBLE Provider! i cannot get WiFi connection on the other end of my house and the billing department is always a hassle. I'm paying $225 for a service that reaches halfway across my house. customer service is absolute garbage and everytime a "Ticket" is submitted you will never hear from it again. bills are never consistent, you'll always have a hidden fee to pay extra. moral of it, wait that extra time and get your service with someone else. read more

Always demands customers pay for service regardless of service reliability. I got sick of it and turned my account off. Now I was down to Starlink- They don't provide fast enough service. I turned my account back on with GCI and right out the gate intermittent service. I can't even call to complain because the tech has to get into my account that has some password AND security code I don't recall what it is. read more

Garbage asf company, about as useful as a liberals common sense. These retards have zero intelligence with them but charge out the democrats promise hole about how "great" they are. Hidden fees all over the place, can't keep an outage from happening for more than a day, if you pay 160 a month and 7-10 days are down due to outages, I stay reporting these dweeb retards to the BBB and DOT for fraud read more

GCI is all about taking as much money from you as possible then lie to you when you return equipment and disconnect. "Don't pay your final bill yet, they will prorate the difference." LIE! they charge the full thing even if you shut down service days after new bill starts. They will charge full month the do not prorate. So they get to take your money even if there is no service active. GCI RIPPING OFF ALASKANS EVERYDAY! Another company needs to look into AK to run this company out. read more

Raised my rates with no notice, but framed it as "good news! We've raised your rates by $10 monthly by adding a service you will never use!" read more

There are many reasons to dislike the quality of service that GCI provides. I'll share one today. It took me one button click last month to upgrade my plan so that I could have faster internet for a project I had last month. But to downgrade back to my old plan today, I had to call in and waste 18 minutes of my time on a work day to go through a many step process to downgrade. If you're an internet company and can easily provide an upgrade option online but not downgrade, you have a problem. If GCI gives me one more reason, I will switch to Starlink --an internet service that I can pause at will and that will travel with me throughout Alaska. It's a very tempting option at this point. read more

I have tried really hard to give GCI the benefit of the doubt, for years, but...they just continue to cause anger, disappointment, and utterly waste my time. Their home internet is the most positive aspect of them. Sure, it's a grossly overpriced monopoly but, at least you get the speeds you pay for. Their wireless, on the other hand, is utter garbage. I tried out their wireless for only $25/month because I have their $175/month home internet plan and...it's not even worth that. I ran two SIM cards in my phone, one from GCI and one from Verizon. In downtown Anchorage, on 5G, the GCI speeds were faster than Verizon (which was only running on 4G, btw)...but only by about 50-60%. Everywhere else, Verizon was faster. In many places, GCI SIM had zero signal at all, while the Verizon SIM had 4G. Not only that, the GCI SIM does not allow you to use data while on a phone call. So, let's say you're on the phone with a credit card company and they need to text you a validation code...they CAN'T. GCI mobile pros: - In downtown anchorage it's 1.5X faster - Comes with WiFi tethering (my ancient, truly unlimited Verizon plan does not) GCI mobile cons: - It's slower outside of Anchorage, it's about 1000X slower (no exaggeration) in Talkeetna, for example. - In many parts of the road system, it has zero signal - It's slower in the lower 48 - It's even slower in the parts of "The Bush" I've been to (King Salmon) where most of the selling point for GCI allegedly is - In fact, when Verizon is ROAMING ON GCI, it's faster than the native GCI SIM, lol - When I have the GCI SIM activated, I can't use data and talk at the same time. I recently had a corporate credit card declined and I couldn't even get the confirmation email code while on the phone with them - It actively throttles downloads in a way that would make even Comcast blush. How do I know this? Because when I do something like download a podcast, it will download at about 0.03 MB/s. If I turn on a VPN (which makes it so GCI can't see my network traffic) it magically boosts up to around 13 MB/s. Usually a VPN will actually slow down your internet, because your traffic is re-routed through additional servers but...with GCI, it makes your connection 433X faster! Note: GCI has 5G in Alaska, and Verizon only has 4G LTE (as for now)...and Verizon is STILL faster. Their mobile claims, are deceptive at best, and outright lies at worst. All of this and one of the other benefits of this plan was double Alaska Airline miles...and to actually get GCI to honor this was like pulling teeth. I wasted hours and hours of my life with customer service to get this to work, and had to follow up with them multiple times to make sure. I felt like I was working as a GCI manager, for free. Their home internet is the best you can get...and pretty much the only thing you can get. It gets 2 stars because they say it's gigabit speeds for download and it actually is gigabit speeds for download. I'd even score it 3-stars but...their upload is abysmal. Upload speeds are more than 10X slower than download speeds. Their mobile and their customer service get negative 1,000 stars though, so I feel like 1-star is being generous. read more

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Not worth a single penny. You do not get the service you pay for a few days every month. Want help? you can talk to their over sea's call center. read more

My son purchased Mobile phone service from GCI for a period of time he was in Alaska this summer. He had just switched service from T Mobile to Verizon. Due to Verizon's policy he could not unlock the new phone for the period of time he was in Alaska. GCI service requires a cell phone to be unlocked. We explained this to GCI and the fact that their service was never able to be used by our son. They did not care. They essentially said, this is a prepaid service. Not our problem your son could not unlock his phone. We have your money. No refund. read more

Service has been in and out for a while now. They essentially have a monopoly, so you can't go anywhere else in Alaska with the same speeds. The wifi goes out randomly. It's currently out as I write this. Overly expensive and iffy service at best read more

gci fn sucks! Worst internet provider ever. I'm going Starlink ASAP! Horrible service, customer service from the Philippines. Shitty service! read more

trash the most advanced my ass . chit goes out every other night 300 a month every one acs has a new wireless my neighbor is a gamer said he hasn't lagged yet. let's show gci their monopoly is overb acs for the win! read more

Everything about this company is a nightmare. The worst ISP I have ever worked with. Their service is terrible- both in frequent outages and in customer service being in the toilet. Every package is overpriced for what you get and they're a sketchy dumpster fire of a monopoly so there's no other option than to suffer. read more

thier hot spot is terrible. cant even watch a movie. AT&T has unlimited hot spot data. thanks gci for taking state money and still providing a bad service. read more

I'm tired of talking to GCI customer support in what I suspect is the Philippines. Trying to talk to someone local, but you local number sends me right back overseas. Too bad GCI likes to tout being "Alaskan" but can't afford to actually employ local Alaskans. read more

Deceptive Practices and Terrible Service. GCI made false promises right from the start. They claimed I'd get 3 free months, but after signing up, I was told I had to pay for the first month before receiving any free service--completely misleading. The incompetence continued when the first technician came out. He said the internet jack in our 2-year-old's room was the only option since the downstairs jack wasn't working. He also insisted I needed HOA approval to run a new line outside. After jumping through those hoops, a second technician came out and said none of that was necessary--the downstairs jack worked fine, and no new line was needed. How does a company not know how to handle basic installations? A few days later, I received an email demanding an extra $47.50 for "time and materials" that were never used. When I called, they gave me some vague explanation about extra charges after the third visit. This is a clear example of GCI nickel-and-diming their customers with hidden fees. The phone rep said they would "try" to get me a refund, but couldn't guarantee it. No accountability at all. To make matters worse, the internet connection itself is awful. My wife attempted to use it for an important Zoom meeting, and it kept cutting out, making it impossible to work. GCI offers terrible service, unreliable products, and operates with unethical, deceptive practices. Avoid this company at all costs. read more

If I could give GCI 0 starts I would. This is the literally worst internet company I have ever used. Unfortunately there are not many providers up in AK so it is an absolute monopoly. I work from home and pay for the most expensive unlimited internet and it absolutely sucks. No way to even sugar coat this. Customer service is absolutely garbage as well. I literally hot spot my computer for work meetings I have to lead because that is how unreliable this internet is. Thank god for verizon. If you could use any other provider except GCI i would. Trash company - advise for the company, invest in trying to make your wifi not suck so bad. read more

SLOWEST internet in AK with constant disconnections. Crap service from a company that victimizes people that are gullible enough to keep them as a provider. read more

It's sad that you have a monopoly on local cable. I can be watching a game, movie, anything and it stops. Considering the price and lack of competition, GCI should be embarrassed. You market quality and deliver nothing....that should be your marketing campaign. read more

37 BILLION yes thats 37,000,000,000 that GCI is willing to piss away oops, its not GCI....it is really LIBERTY INTERACTIVE(current owners) ... gci locals sold out.) I remember the first advertisement I saw of GCI trying to break into the phone market. They stroked our heartstrings with their ads showing the founders driving falling apart vw vans and explained how the phone monopoly, (or more correctly utility) did not allow competition by disallowing a competitor to use the already existing telephone and power poles that we, the people paid to install. Lawsuits resulted in GCI being allowed to use the poles to start a competing business. As a utility owner, I totally supported the result. As a utility member, ( owner) i agreed that the financial barrier to entry, by having to put up your own poles, was eliminating the possibility of competition. The good: GCI built a business based on fantastic customer service. No more long wait times, frustrating bills, rude entitled legacy employees that cant be fired for rudeness. GCI slowly took over by simply being polite and providing good service. The not so good: I gave GCI the benefit of the doubt and gave their cell service a try. After years of frustrating travel, and GCI advertising I had a nation wide plan. My phone regularly didn't ring when someone wanted to call me, even though I had good signal. As it turned out, GCI had technical issues with piggybacking off other companies cell towers ( I called tech) . Ultimately, I gave up on GCI and went ATT. phone rings every time in podunk usa while travelling. Enter internet: Awesome, no complaints. cable rocks. The Awefull GCI is no longer GCI in my opinion. It was purchased by LIBERTY INTERACTIVE. and that is when the great company went into a spiral nosedive. True to corporate takeover, To add rate of return to their investment. GCI wanted to save a buck by getting hard nosed with the cable channels in their negotiating. The rest is history. I hate the YUKON ap. yesterday for the umpteenth time, we could not watch yukon tv. we could stream on every single other streaming ap we had, netflix, hulu, amazon, apple, etc. no glitches. but not YUKON. Why complain, we are just one of thousands who for over a year hasn't had good streaming via the ap. We are slowly weaning ourselves of yukon..... then bye bye. We also put a dish on the roof. And i am on cue to get starlink. Just as soon as this mature, techno challenged , guy can ensure i have a great backup plan for all my wifes viewing pleasure. by by gci. not going to complain. I am just going to leave. 350 month x 12 months x 30 more years = 126,000 customer. Pissed away by not developing a good ap. times that by anchorage population 37,800,000,000 in potential financial losses from shitty service over a 30 yr period in todays dollars. that is a conservative number how shortsighted. I feel bent over a barrel, tied up and continuously violated. How do you feel? Get angry! look into other options. get used to slightly slower streaming, vote with your money. do not call... just walk away. read more