Had issues with getting a refund of overpaid amount. When you request a refund, they "put it in…read moreprocess" in their computer system and say 5-7 business days. That date passed, I contacted them, they said "so sorry for the inconvenience " but the money still not refunded. Contacted them 3 times, money still not refunded. Now, after 10 business days, they say they can't do anything because it's "still in process". Anyone else have similar problems?

I would highly advise against getting ANY type of directv. I signed up for it 14 months ago because…read moreI was lured in by the Sunday ticket package which seemed like such an awesome deal. Boy was I wrong! To say the least I'm in the beginning stages of filing a law suit with this straight up dirty rotten scam artist of a company. It has been anything but pleasant. Even now I'm still writing this review and spending more of my time pertaining to this crap company but I feel it's worth it if it even saves one person the grief I've been put through. Please PLEASE! Save yourself the hassle of dealing with this scam artist company. This company thrives off off counting on you to sign up and not notice each month your bill raises and then tell you to deal with their "General Council" to file a suit cause apparently they have covered their bases so well that they can basically tell you to eff off and they are going to keep scamming you until the two year contract is up. Do yourself a favor and run the other way when thinking about directv

Whoever bought GCI has upped their game. In-person customer service is a huge improvement to what…read moreit's been known as for years. They offer a variety of services and you can pay your bill in two clicks on an app, which I love. Note* I use GCI for internet because they're the only game in town. I have not been disappointed in the service I've received in the last year. With that said, the service they have for their cellphones was terrible last time I tried. I would not recommend for a cellular plan.

Well GCI has done it again. Was helping a busy friend with paying their phone bill. Went to the…read morestore. Had the complete bill and cash. They would not accept the payment. All payments now require identification. They asked for my identification, as it did not identify me as the customer and there was no written authorization in their system to accept a payment. They refused the cash payment. I was not asking for any customer information or other private details. Just trying to help a friend. Where is their customer service. There is none and has not been any for some time.

I wish I could give less than one star for the horrible experience I've had with GCI over the last…read moreyear. I used to love singing GCI's praises when I could actually afford their services, but the price increases, not to mention the weird fees they keep adding to my account and their inability to bill on time, have become so astronomical, I can no longer recommend them. Their customer service makes you run around in circles, if they even know what they're talking about (which isn't often at all), and I literally just had a customer service agent heave a big ol' sigh before saying "thank you for calling GCI..." in the most deadpan and unhelpful tone. Have I been blacklisted? For trying to pay my bills on time??? I literally hate having to interact with GCI in any way now and I'm pretty sure that's not how the client/provider relationship is supposed to work. Their cell service is hit or miss, especially traveling around Alaska, leaving much to be desired. Their WiFi is amazing!!! However, it's so expensive that you'll have to decide between feeding your kids and paying for decently fast internet. I will be warning my friends and family away from GCI unless they can offer a quality of customer service that matches the quality of their products at an ACTUALLY affordable price.

This place is getting a bad rep for long wait times, but I appreciate them taking Covid seriously…read more My experience was incredibly delightful. From their customer service and dope 80's music to their clean, neat and friendly facility. Judy was the security at the front door and did a marvelous job. She is a ball of joy. My clerk was Jed. This man is definitely going places. He was patient with my crazy requests and was beyond knowledgable everything he did. I dont usually post yelp reviews when I receive above average or good service, because I expect that. This was excellent service.

Don't use this company they will give you an install quote for a new Starlink for $250.00 and after…read morethey were done it was $1300.00 and still just buffers, on top of that I had already purchased the Starlink myself. Starlink router was installed in my shop just thrown in the courner and the had to install 3 mesh routers. After I called them about they said it would cost me another $600.00-$1200.00 to try and get a better signal. Do not use this company, all they're interested in is making money!

My husband and I just had the best experience today with your contracted technician, Ethan, from…read morethe Palmer location. He made sure to keep us informed as to when he would be arriving, which was so convenient. Upon his arrival he was very professional, knowledgeable, courteous, respectful, patient, and kind while troubleshooting what was wrong with my connection to the On Demand channels and answering our numerous questions. He's very informed and knew exactly what we needed in order to resolve an issue we have had since July 2022, yep, over two years! Although we had many questions we asked of him, he was able to answer every one of them and speak to us in layman's terms, which is very important! I highly recommend him to assist those who are "up in years" and if I could, I would give him a financial bonus! The only thing he couldn't do for me was help me get my monthly free ticket for a movie with Dish...I will now attempt to call Customer Service, once again, to receive the movie ticket I was unable to use when I tried to order it a week ago. I HAVEN'T HAD ACCESS to any of the movies On Demand for over the last two years!!! I am hoping they can speak English well enough so I can understand them, and they can understand me. Many thanks to Ethan for being so patient with us and working the whole time we were "picking your brain"! We really appreciated your visit and expertise!

On the third appointment to stop by and give me a quote for speakers & a sound system at my…read morebusiness, he finally showed. He walked around but clearly didn't care about a small job, and promised to send a quote via email. Never did. Thanks. Update: after thinking about it, I wasn't that easy to get ahold of either, and I think he was on other jobs when he first contacted me. The guy does good work from what I heard, it just didn't work with me. No hard feelings.

I had two TVs that I wanted to wall mount in my condo. I pored over different mounting systems on…read moreline, but I knew what was going to happen. I would end up getting the wrong one and have to return it, or get the right one and end up blowing a gasket trying to install it! So, keeping my sanity in mind, I called Rocket. Rocky showed up to give me an estimate, and a few days later, returned for the install. Within a few hours, I had two well-done mounts, and I still had my sanity intact. He did a great job, had all the parts and wires that were required, and kept a clean work site. I'll be getting a 70" screen for my living room in the future, and I'll be calling Rocket again!

This entity was great until they were purchased by GCI. Within this process they failed to secure…read moreexisting user accounts leading GCI to falsely claim unpaid services. Previous customers were also unable to review past bills/records when needed and they provided no assurance nor assistance during this transition. When I got cell phone service in AK I refused to utilize GCI due to all of the complaints that I heard from others, but essentially had no choice. ACS is great for their unlimited internet if you are in the area, but that is all. Furthermore, the individual who came to my residence to hook up my internet was extremely unprofessional and invasive going thru different rooms in the home stating that he was simply looking for the cable line. He said that he'd been in my neighborhood previously and was aware that they were either in the living room or master bedroom, yet he proceeded to walk around my entire house to include the bathroom and the kitchen questioning my decor, intellectual capacity and professional abilities which had nothing to do with his job. I assure you that this was not typical "small talk". I felt extremely unsafe and uncomfortable considering. Never had a technician that was so nosey and unprofessional.

these people struggle to provide people with staple Internet the struggle is so hard for them just…read morego out of fucking business at this point goddamn

Jason and his crew are AWESOME!!! they came out and got right to business in minutes I had Direct…read moreTV running throughout my house. The Satellite Guy is a GREAT Company... Definitely would use them again...

Horrible service!…read more Called for an estimate, decided it was too expensive with contracts and hidden costs. Never made or signed a contract, but then months later started getting bills from Dish Network. Dish network claims I need a PIN to cancel an account I never established. No way would I have a PIN for an account I don't have. Idiots from top to bottom.