An excellent company. Before I retired I was a real estate broker and this company was always…read morethere to help. More personal service for it is family owned business. I will not mention other security companies names that I have had a working knowledge with, but A+ is an exceptional company. One on one customer service.

Horrible customer service. Over a period of 4 weeks I called and left 4 detailed messages with…read moreLauri and Melissa. In that time I got one call returned in week two. During that conversation I was told that I would get a phone call in one week to set up an appointment. That week goes by and nothing. Mid week on the 4th week I call and once again am told that it would be probably another week before they could set up an appointment for me. This company needs to have more than one person who can make and set up appointments with customers. Having to get a hold of Randy is nearly impossible and he must never get his messages. It shouldn't matter if the customer that you were contracted to help is not directly your customer or not. You are contracted to fulfill an obligation and how you proceed and act says volumes about you and your company. If I ever entertained the notion of switching my services from my current subscriber to A+ Security then that idea is completely and utterly shattered. I fully support local businesses and what they do for our economy, but I cannot support a local business that doesn't even look out for its local consumers. If you're thinking about a security system from a local business than I urge you to AVOID AT ALL COSTS this company.

I was here to get a lost key for a car storage topper. I was selling it and over the many years…read morethe key just disappeared. So the sales technician, because they are both consultants of locks and keys, sought the brand of my topper and looked up the key code in their computer system. They found it ... it's 20 years old. YES! Okay so they tested the keys that would fit and after some trials and errors they got the right key to work. On my way I put my topper on Craigslist and sold the topper I no longer needed. Thanks guys! They got the knowledge and computer tech to figure you lock or key out!

Very disappointed with this business. They insisted that I purchase a new key fob. They ordered it…read more($260) and 6 weeks later I was called to bring in my car. Like monkeys with a football 3 of them couldn't program the fob. Then the excuses started that the receiver in the car was the problem. Total B S the remote start ( which channels through the receiver ) works perfectly fine...even the old key fob will start the car. Then they hemmed and hawed concerning a refund. One thought it was funny that it didn't work. Maybe they are good at making metal keys but anything requiring tech...run.

Title: Ongoing Equipment Issues and Unacceptable Support…read more I've had two sensors giving me "low battery" errors for about six weeks. Every single time I tried to fix them, I had to work with ADT support because their system requires you to go through them -- you can't just reset or fix things easily on your own. Today, because I was leaving town, I called ADT so I wouldn't have to leave my home unsecured. After almost two hours on the phone, the first technician could not reset the sensors. I then asked to speak to a supervisor, who also tried and failed to fix the issue. They escalated it to higher-tier technical support, and that didn't work either. I was told a senior technician would call me back. I waited all day for that call. When he finally called, I answered, but he did not respond and hung up. I then received a message saying he would call back. Over an hour later, he called again. I answered again -- and once again, there was no response and the call disconnected. After six weeks of repeated problems, hours on the phone, and no resolution, I still have malfunctioning sensors. For a company that sells "security and peace of mind," this experience has been the exact opposite. I would not recommend ADT based on this experience.

This isnt about the product but more about being called at 8 am on a Saturday, which fine some…read morepeople dont mind mornings on a weekend but im feeding a newborn baby and I really dont appreciate your sales person trying to get me to stay on the line or have this brief discussion. Im exhausted and taking care of a literal new born. Stop calling me. I wont be buying anything from this company now.​

Security will beat you unconscious they roll around like a gang and lie saying you spit on them…read morethen start beating you leaving you in the bushes unconscious. Then you try to report it and cops won't do anything.

I have had YOUR camera system assessed by multiple tech providers, and NONE have stated that the…read moreproblems are my internet or power. Obviously, I would be having power/internet issues with other devices which have not happened. Your systems have been removed, and again, to everyone reading this: Get Blink cameras. With my internet that Guardian claims is inadequate, they have worked seamlessly. Guardian = Gaslighting.

Denali is simply amazing. Prompt response times, highly intelligent, unfailingly pleasant,…read morecommunicative and just an absolute pleasure to deal with. Been with him for about two years now and have yet to have a single negative thing to report.

From the owner: Denali Security Systems specializes in security systems, access control, cameras, data drops, audio…read moresystems, smart home automation and new construction pre-wiring. We provide our services locally as well as across the state of Alaska; including Palmer, Fairbanks, Juneau, Soldotna, Kenai, Valdez, Homer, Talkeetna, Willow, Seward, Ketchikan, Sitka, North Slope, Kodiak, and others.