What thay did right: They fixed my inoperable safe. It now…read moreoperates as new. For that, I thank you. Where I feel that there is room for improvement: COMMUNICATION! Talk to me. It is my belief that when a customer requests an update five times in a nine month period of time, a minimum of one phone call is an appropriate response. The experience would've been been less disturbing if I had chosen to just throw the safe in the dumpster with all of the contents inside and go purchase a new safe from any one of the dozens of places that sell safes in Anchorage.

Use to be a great company & we used for years, but I would NOT recommend them. We contacted them…read moretwice within the last month and twice there was no customer service, nor did they seem interested or have time to listen to our needs or want our business.

I was here to get a lost key for a car storage topper. I was selling it and over the many years…read morethe key just disappeared. So the sales technician, because they are both consultants of locks and keys, sought the brand of my topper and looked up the key code in their computer system. They found it ... it's 20 years old. YES! Okay so they tested the keys that would fit and after some trials and errors they got the right key to work. On my way I put my topper on Craigslist and sold the topper I no longer needed. Thanks guys! They got the knowledge and computer tech to figure you lock or key out!

Very disappointed with this business. They insisted that I purchase a new key fob. They ordered it…read more($260) and 6 weeks later I was called to bring in my car. Like monkeys with a football 3 of them couldn't program the fob. Then the excuses started that the receiver in the car was the problem. Total B S the remote start ( which channels through the receiver ) works perfectly fine...even the old key fob will start the car. Then they hemmed and hawed concerning a refund. One thought it was funny that it didn't work. Maybe they are good at making metal keys but anything requiring tech...run.

Security will beat you unconscious they roll around like a gang and lie saying you spit on them…read morethen start beating you leaving you in the bushes unconscious. Then you try to report it and cops won't do anything.

I have had YOUR camera system assessed by multiple tech providers, and NONE have stated that the…read moreproblems are my internet or power. Obviously, I would be having power/internet issues with other devices which have not happened. Your systems have been removed, and again, to everyone reading this: Get Blink cameras. With my internet that Guardian claims is inadequate, they have worked seamlessly. Guardian = Gaslighting.

Jamie, he was the best service man ever, he went through everything completely thoroughly and was…read morecompletely pleasant to work with! He definitely deserves a raise!!!!!

Jamey was very helpful with identifying all the equipment we would or would not need to feel…read moresecure. He was patient in explaining how everything works. Great experience!!!

Title: Ongoing Equipment Issues and Unacceptable Support…read more I've had two sensors giving me "low battery" errors for about six weeks. Every single time I tried to fix them, I had to work with ADT support because their system requires you to go through them -- you can't just reset or fix things easily on your own. Today, because I was leaving town, I called ADT so I wouldn't have to leave my home unsecured. After almost two hours on the phone, the first technician could not reset the sensors. I then asked to speak to a supervisor, who also tried and failed to fix the issue. They escalated it to higher-tier technical support, and that didn't work either. I was told a senior technician would call me back. I waited all day for that call. When he finally called, I answered, but he did not respond and hung up. I then received a message saying he would call back. Over an hour later, he called again. I answered again -- and once again, there was no response and the call disconnected. After six weeks of repeated problems, hours on the phone, and no resolution, I still have malfunctioning sensors. For a company that sells "security and peace of mind," this experience has been the exact opposite. I would not recommend ADT based on this experience.

This isnt about the product but more about being called at 8 am on a Saturday, which fine some…read morepeople dont mind mornings on a weekend but im feeding a newborn baby and I really dont appreciate your sales person trying to get me to stay on the line or have this brief discussion. Im exhausted and taking care of a literal new born. Stop calling me. I wont be buying anything from this company now.​

I'd give this company less than zero stars, if possible…read more Last month (September 2025), I spoke with Vivint to cancel my account and they immediately refused, stating I had signed some bogus 5-year contract. The reason I know it was an illegal, fake, forged document is, it was signed electronically as, "N. Lucxx". I haven't been "N. Lucxx" since 2019, my name legally changed in early 2020. My legal name has been N. Zetxxx ever since. Meanwhile, Vivint claimed that two years ago, in 2023, I signed a 5 year contract that I would have had no reason to sign, since I owned the equipment and would have no desire to pay $89.99 a month for a monitoring service alone, especially for 5 years without cause. Typical monitoring services these days run $22 not $89! Nor would I "sign" the wrong name. How many other fake 5-years contracts are out there no one catches because their names don't change?! Or they have to "buy out" the fake contracts? How much is Vivint getting away with being predatory?! The Vivint rep tried to finagle a cheaper monitoring service, tried to add new equipment, of which I didn't need, and many other options. Anything but my request to close the account. They said they'd speak to someone higher and call back the next day. They didn't call back so I assumed they handled it without needing to call me. Fast forward to this month (October 2025) and I get a call to put in the monthly payment of $89.99, since my card was changed recently so they couldn't scam me by continuing to charge me after my disclosure of their false document after the request to cancel. They provided the false forms to me, by the way. They thought they had a "gotcha" moment but it was a reverse uno. Anyway, I said you may absolutely not charge my card and explained the situation. A lady named "Richard" escalated the situation with haste. I've never been talked to so poorly nor set off so badly than to their inadequate customer service rep (like most), in my life. Vivint has world class terrible service. No one surpasses them in inefficiency. Meanwhile, "lady Richard" told me that I owe Vivint and that a manager would tell me the same thing so I shouldn't bother talking with someone who can cancel the account. Yes, the company who forges signatures on fake contracts to defraud their loyal customers will not even let you speak to anyone higher than their hired henchman. Again, they must take courses on what "not to say" to customers and go for it! Not my finest moment, but I'm sure "lady-Richard" is keenly aware of my feelings about Vivint and her customer service "skills". She hung up on me as I yelled to speak to a manager (unfortunately, since she just talked over and disrespected me - which made me feel like a Karen, a fate worse than death). Next, I called back and spoke with an Aza. She was much better than "lady-Richard" but still did not help me close my account. Of course to get to Aza, I had to explain everything to someone else, then her again. She says she's calling me back tomorrow but that's what last month's "excellent service rep" said, so I'm not holding my breath. When asked why it's so hard to close accounts, I was told it's "because Vivint doesn't want to lose customers." Does Vivint have anyone with a business background running the show or some nepo baby? Keeping customers does not mean terrorizing them and falsifying documents to keep them on. Fake contracts do not work in this world. Vivint should be held accountable for their illegal activities and their tactics should be remedied, immediately. I still demand my account is closed and that September 2025 and beyond is refunded. Someone should look into how many other people have fake contracts added to their accounts! It's illegal! Not to mention, the amount of scamming they do with the equipment situation and price gouging for services. Shame on Vivint! I was a loyal customer for a long time but I will never, ever use their services or anything they're affiliated with as long as I live and I will ensure all my friends and loved ones are well aware of their predatory services. No one should have to tolerate such behavior from any service of which they are paying (way too much). I have copies of their forged contracts if you'd like to see them. If they've made newer contracts to reflect my legal name since September of 2025, they're even shadier than I'm pointing out. Scam artists that need to be stopped. Immediately! Since when is this behavior okay towards anyone?! Customers should be protected from business like Vivint!

Equipment is mediocre at best. The worst part is trying to cancel service with them. We sold our…read morehome, canceled service & paid whatever remaining balance. We continued to get notices that we were past due. 3 different times AFTER we canceled, we had to call them again to cancel. Each time they assured us that the account was now closed and we wouldn't get any more invoices.... THEN we get sent to collections. What a nightmare. Avoid Vivint! They are either extraordinarily incompetent OR intentionally making it nearly impossible to stop service. Regardless, I would never recommend them!

I called a different company to fix a faulty breaker in my old "pushmatic" panel, but they were…read morebooked for days. They were kind enough to recommend Power & Light, Inc. As we all know, "we don't know what we got til it's gone" and I couldn't live without bath, kitchen and living room lights for 3 more days! I called on Monday and they were here on Tuesday morning...and an hour early! I felt bad as I was in the shower and missed the knocking on the door, but the electrician waited and didn't give up. That was the first thing that impressed me about this company. They could have easily gave up on me and moved on to the next job. I felt like an important customer right from the start. Dillon went right to work, immediately identified the problem and even found a way to save me a couple of bucks! He was kind, professional and efficient. I will not hesitate to call Power & Light, Inc. for any future needs. Give this company a call!

From the owner: Service Calls, Expert quality controlled service, Over 50 Years experience.read more