Contracted with ICD for a functional router. We paid:…read moreRouter: $248 Labor: $ 95 TOTAL: $343 What did we get? A router that provided partial internet for 10 days. Contacted ICD, they sent a team to troubleshoot, which I appreciated, but they also didn't complete the fix. The next day we lost all internet and TV. But ICD sent us a bill for $213.75 for the "troubleshooting" that didn't work: We went and bought a new router (same model) and found another installer who replaced it for us over the weekend. At this point *we are out $817.99 for a functional router.* We returned the $248 router to ICD, but they never refunded us. It's unthinkable ICD is making us pay for their labor to fix a defective router ICD sold us that we had to replace and install at our own cost.

We needed a lamp for our theater projector in a hurry. Dustin was able to…read more find the exact lamp we needed in the Lower 48 and we had it within a couple of days. Great service!

I was charged $50 for him attaching a small glass over a bare light bulb. Took him all of 3 min…read more :( When I called. I got the son. He said he was too busy and said his father could do it. He charged me for each individual job. $50 minimum up to hundreds for one job. He must have thought I was made of money.

Excellent work with exceptional customer service. Mr. Sarkis replaced, added and moved several…read morelights, switches and outlets in our home. We're very pleased with the results.

Called to get my furnace cleaned and water heater checked, person working the phones was super…read morehelpful and booked my appointment. Asked about cleaning out my water tank (my friend did theirs recently) and they suggested that since there wasn't any discoloring/rust in my hot water, it would not be a good idea due to the age of my water heater and that it has not been done since I owned the house (six years). They are so busy it was booked out two months! Would be smart to book early with them. Two technicians arrived wearing masks and respecting social distancing. Once they serviced my furnace and water heater, they gave me a detailed report and cleared me for the year. It is really refreshing not to be upsold. I will be using Moore's Heating again.

I've never had my ducting cleaned by this company. Today they were in the house for 5 hours…read more Unfortunately there were many messes that were not cleaned up. Including drywall on my daughters blankets, on my bed, metal shaving on carpeting, large sharp metal pieces in our laundry room. It's sickening as I have two young children one who is still crawling. They are all over the downstairs. Called and was promised a prompt call back from a manager but hours later and no phone call.

Mark came to my house today to resolve a furnace and heating problem that was covered under my HSA…read morepolicy. In addition to quickly resolving the problem I encountered, he provided a bit of technical information that will help me as I get fully settled in my home and experience usual homeowner's questions and concerns over the next many years. This house is much different from the one in which I lived previously. Mark was professional, knowledgeable, and very competent. He answered all of my questions and did not appear to be hurried or rushed. I really appreciated his prompt, professional, and thorough work!

Mark and TJ were fantastic technicians! Very knowledgeable and helpful. 5/5 for their work. But the…read moreowner Trey is a cheat! If you have HSA warranty, he will try and scam money from you. What is suppose to happen is when the technician comes to your property to diagnose the issue, they are suppose to upload the info to HSA. HSA will then grant authorization to start the job. Once the job is completed, the plumber is suppose to send the invoice to HSA. Based on the repair, HSA will either pay them or will bill you if it's not covered under warranty. Trey did not upload the diagnosis that was completed 2 weeks ago and had his service tech complete the repair. I called HSA 3 times that day of the repair to ask if I had to pay. They told me that "until he uploads the diagnosis we cannot do anything." So, I asked "then what do I do if they ask for payment once job is completed?" They advised "do NOT pay and explain to them to reach out to HSA." Trey explained to Mark that I had two different work orders 1) for the leak and 2) main shut off valve, saying that HSA will only cover the leak and not the main shut off. That didn't make sense to me because to fix the leak you need to fix the shut off valve. So after the repair was completed, I got on the phone with HSA to confirm AGAIN. Unfortunately, the tech waited with me and eventually left. This was a 4 hour repair. I didn't get to talk to a rep until being on the phone for 1 hour. After I explained my situation, I asked if the diagnosis was uploaded and the rep said "No. We're still waiting for their diagnosis..." That confirms to me that he is trying to double dip or perform fraud. Trey has no integrity. It's sad because I am all for supporting small family local businesses. But Trey is trying to take more money from customers who give up and don't want to handle the guilt. When this was happening, Trey did not call me once. He had his technicians fighting on his behalf. As other reviews have stated, he only communicates through text messaging. I attempted to call him once and he did not pick up or return my call. But texting him, he will respond easily. If you're like me and you have HSA warranty, and they use this plumbing service (because you have no choice), do NOT pay them! What you do is get an HSA rep on the phone on standby when their close to finishing the repair and have HSA tell them that the customer will NOT pay. I saved my family $475. The funny thing is that the next day, the technician (not the owner) called me and said "HSA is covering the costs. So don't worry about the payment." Please be aware and please treat his technicians well. The technicians are hard working and their just following what Trey says. Trey should be handling the issues between customers and HSA but he's having his technicians do it.

The short and sweet: excellent customer service and communication, very long waits to get an…read moreappointment, good warranty on service, underwhelming experience and performance, high priced that is probably the going rate for Anchorage. I have had them come and do three different jobs: annual maintenance on a boiler, service inspection on an ERV/Home ventilation system, and quote to replace an HRV/Home ventilation system. The annual maintenance on the boiler was a little problematic. Making the appointment was easy, they are really quick and efficient about the booking process. The plumber showed up exactly on-time and communicated when he was en route. The plumber identified a faulty expansion tank and offered to replace it immediately. All good experience to that point even though the price was a little high. After he completed the work I found that he left a valve in the wrong position, turned down my boiler too low, didn't change out the back flow preventer (which leaked when the water supply was turned back on), and my in-floor heat controller was in an error state due to a bad sensor that he never caught. I called them back after he left (and a friend who knows boilers took a look at the work). Diamond at least sent the plumber back out a few days later to inspect and correct the issues at no extra cost. Grade A customer service, grade C for the plumber making the mistakes. I also had someone come and inspect my broken HRV system. The guy said it was too old and couldn't be fixed. What he meant was, "I don't feel like doing the work to fix it". After a few hours of taking apart and investigating I found the problem was a bad motor, found a replacement motor on Amazon, put everything back together and my old HRV system was up and running for $200. Diamond wouldn't even quote me a price to fix the HRV. I had Diamond send someone out to quote me a replacement cost for that same broken ERV system. They quoted me something around $5,000. As I stated, I was able to fix the old one for $200, so I didn't bite. The guy who came out to quote me for the replacement didn't really know the difference between an HRV and an ERV. Overall, Anchorage doesn't have many options for boiler/ERV technicians. I like Diamond's preferred customer program, that I get bumped to the front of the line if I have an emergency. If I lived in the lower-48 I'd probably look for another company.

Keith was our tech. Heat went out Sunday evening. Called Diamond. Said they would send someone…read moreout Monday. Keith arrived around 1:30pm. Temp indoors was 52 degrees. He checked out furnace and said old unit. Went to shop to see if he could get part. Gone more than 30 minutes. Got back and said this part better work. At 4:30 showed my husband broken part. Said couldn't weld or do anything to unit. I started calling multiple vendors in town to get new furnace installation bids. My husband took broken part to friend for help. When returned I'm on a second level up in our home and hear a screaming match in my garage. I walked down and tech was yelling at my husband- appeared to be getting very aggressive. I said why are you yelling at my husband? He said I have to get paid. I said you have a credit card on file-bill us. We asked him to leave. My husband took broken part to welder and Anchorage plumbing and heating fixed my furnace in a hour while Diamond had us spend miserably cold night in house with no heat. Temperature inside next am was 42 degrees. Stay away from this company. Our experience was brutal and they want to charge us $100 more for doing nothing except leaving us without heat. If I could rank them zero,I would. Terrible experience!

I called Raven electric last week and had been requesting a ball park figure on electrical work to…read morebe done at our home. The receptionist stated they could not give me an official estimate since their estimators were 3 weeks out but would send me an estimate based on the information I provided right away. I called 3 times requesting this information prior to my appointment 29 Jan 2025 and didn't appear that the estimate would make it prior to my appointment. I stopped checking my email the day before since didn't think an estimate would be sent at this point. After talking to my wife the day of our appointment I called Raven Electric and she mentioned the estimate had been sent. Our time block was scheduled between 10:00 - 1:00 and asked if the technician would be able to finish during this time frame. The receptionist stated she could not guarantee the work could be finished. I let her know we were going to the airport later this afternoon and would probably need to reschedule. I understand time blocks but was just trying to see if she knew when the technician would arrive to complete the work prior to us leaving the house. Raven did send me an email yesterday that had a basic quote but at this point I stopped checking my email since I'd given up on getting the quote prior to our appointment. I did apologize for the late cancelation and asked to reschedule. She abruptly stated canceling just before your time slot is unacceptable and we'd need to find someone else to do business with. I've never encountered a business before that treats customers this way and throughout my interactions with the receptionist even from the beginning had been very terse at best. Afterwards I located other reviews that mentioned scheduling issues, technicians not showing up on time and appointments being lost. That tells me they expect the customer to be understanding with them but any issues on the client side is unacceptable. I definitely believe with this additional knowledge about their customer service issues I've dodged potential problems working with them in the future.

As a store manager for a nationwide chain of stores, I would absolutely recommend Raven Electric…read morefor any job big or small. They always send polite technicians and the techs get the job right the first time. As far as pricing goes, I'm not sure how their rate compares to others in the area. I do know, they have an amazing office manager who has been able to get a job done when the wiggle room is pretty tight. Thank you to her!

So very impressed with this company. We needed emergency assistance on a Saturday night. Amanda, on…read morecall, took time out of her family time to help me and she went above and beyond, thank you. Colby showed up within an hour. His experience and quality of work was calming and he found our difficult problem within 2 hours, thank you. He didn't have all the necessary parts, so he scheduled Christian to come back the next morning. It's always scary to need a professional on the weekend, especially at night. This was a good experience. The cost was worth the work we received. They deserve 10 stars

Amanda who runs the front desk and billing is very professional and very pleasant to work with. The…read moretechnicians that did our ballast bypass on our simulated sky light in our kitchen were very quick and knew their stuff. I appreciated their promptness and providing additional information associated with recent building codes etc. This is my first experience with Supreme Electric but will definitely recommend them in the future.

Just got my furnace replaced by Muotka Mechanical, very professional & quick. Had several quotes…read moreand Greg Muotka wasn't out to gouge me like some of his competition. I would highly recommend using his service for your heating needs. His guys were very friendly & professional, on-time and got the job done quickly. And I got a very good warranty along with the piece of mind with winter on its way. Thank you very much

These guys are very good . They put in a new furnace and a new boiler and two water heaters for me…read morethis past fall . They were fast and efficient . Working with them was pleasant from the beginning . I got bids from 4 different companies . I chose Muotka because they answered my questions and presented a clear and easy to understand bid . They started and finished both jobs when they said they would. I have an issue with my furnace and I'm counting on Muotka to resolve it . I will keep you posted . When they do I will change my 4 star review to five stars !