The team at Sage Mechanical is one of the most professional team I've dealt with. Brent, Chris,…read moreZach and the rest of the team are very responsive to my inquiries, very honest with their pricing, and they delivered their promise efficiently and promptly. Thank you for doing the job for short amount of time before I post my house for sale! I highly recommend the team!

Excellent service and response time I was impressed with…read moretheir professionalism and efficiency

The short and sweet: excellent customer service and communication, very long waits to get an…read moreappointment, good warranty on service, underwhelming experience and performance, high priced that is probably the going rate for Anchorage. I have had them come and do three different jobs: annual maintenance on a boiler, service inspection on an ERV/Home ventilation system, and quote to replace an HRV/Home ventilation system. The annual maintenance on the boiler was a little problematic. Making the appointment was easy, they are really quick and efficient about the booking process. The plumber showed up exactly on-time and communicated when he was en route. The plumber identified a faulty expansion tank and offered to replace it immediately. All good experience to that point even though the price was a little high. After he completed the work I found that he left a valve in the wrong position, turned down my boiler too low, didn't change out the back flow preventer (which leaked when the water supply was turned back on), and my in-floor heat controller was in an error state due to a bad sensor that he never caught. I called them back after he left (and a friend who knows boilers took a look at the work). Diamond at least sent the plumber back out a few days later to inspect and correct the issues at no extra cost. Grade A customer service, grade C for the plumber making the mistakes. I also had someone come and inspect my broken HRV system. The guy said it was too old and couldn't be fixed. What he meant was, "I don't feel like doing the work to fix it". After a few hours of taking apart and investigating I found the problem was a bad motor, found a replacement motor on Amazon, put everything back together and my old HRV system was up and running for $200. Diamond wouldn't even quote me a price to fix the HRV. I had Diamond send someone out to quote me a replacement cost for that same broken ERV system. They quoted me something around $5,000. As I stated, I was able to fix the old one for $200, so I didn't bite. The guy who came out to quote me for the replacement didn't really know the difference between an HRV and an ERV. Overall, Anchorage doesn't have many options for boiler/ERV technicians. I like Diamond's preferred customer program, that I get bumped to the front of the line if I have an emergency. If I lived in the lower-48 I'd probably look for another company.

Keith was our tech. Heat went out Sunday evening. Called Diamond. Said they would send someone…read moreout Monday. Keith arrived around 1:30pm. Temp indoors was 52 degrees. He checked out furnace and said old unit. Went to shop to see if he could get part. Gone more than 30 minutes. Got back and said this part better work. At 4:30 showed my husband broken part. Said couldn't weld or do anything to unit. I started calling multiple vendors in town to get new furnace installation bids. My husband took broken part to friend for help. When returned I'm on a second level up in our home and hear a screaming match in my garage. I walked down and tech was yelling at my husband- appeared to be getting very aggressive. I said why are you yelling at my husband? He said I have to get paid. I said you have a credit card on file-bill us. We asked him to leave. My husband took broken part to welder and Anchorage plumbing and heating fixed my furnace in a hour while Diamond had us spend miserably cold night in house with no heat. Temperature inside next am was 42 degrees. Stay away from this company. Our experience was brutal and they want to charge us $100 more for doing nothing except leaving us without heat. If I could rank them zero,I would. Terrible experience!

no negative just positive love the company love the…read moreemployer especially Jerry goes out his way they definitely take their work and their customer service with a passion, I call diamond heating they came out whatever they were doing to my HVAC something always come up wrong, I always go back to Arctic 24 hours I highly recommend this company you won't be disappointed just give them a call, definitely a sucky New Year's beginning our HVAC heater went out we have no heater for two days the company definitely concerned about us they're trying to save us money waited on Monday not the weekend there is a so we waited till Monday they came, and took care of it and definitely educate us on our HVAC ever since we never have a problem.

Called because the house was not warming up, down to 58 degrees. His technician was on the way to…read moreGirdwood on a call. He asked me to send a couple pictures of the unit. Just by looking at the pictures he identified the problem. I was able to fix it and house is warming up. Thank you!

Don was great. He was at my house within 30 minutes of my call and didn't mind me shadowing him…read morethrough the visit to learn/help troubleshoot. He was very patient in explaining his thought process, as well as how things worked. He even walked me through a later problem I had on the phone. All-in-all great service - will definitely use again.

Good luck getting a hold of anyone. I was trying to get a pipe moved. They probably aren't in…read morebusiness anymore.

Great Company, good people, very friendly and honest…read more Scott have been doing business with my family since 1997. We have never gone to any others. Both of them are very professional and courteous. Honest small business like this is what make Alaska a great place to live.

Scott's Heating & Air has serviced and maintained our home heating system for 20 plus years. They…read moreare quick to respond, professional and thorough. I would highly recommend them.

Cody and Everett were awesome to work on in my rental. When I was going to purchase the home I…read morecontacted them for doing a camera inspection. Cody was extremely detailed in his sewer camera inspection. He laid out a detailed report and walked me through his findings. I purchased the home and afterwards had them come out to do some drain cleaning of my pipes and get everything back into tip top shape. They installed some sewer clean out accesses just outside of my foundation wall where a problematic section was of my sewer pipe. Overall I feel like they were a fair price for the quality of work that they did. They were professional from beginning to the end of everything. I didn't feel pressured at all but was well educated on my options that they gave me. I would absolutely use them again! Also Everett is a boiler whisperer. He got our old boiler that was not running for some time since it sat up and going to get me through the season. I will definitely be calling them back in the spring when I look at getting it replaced.

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