I used to do my own stuff, when I was financially struggling. If you are financially struggling...well...go to home depot and do it yourself. If you have time and its the summer, I'm not so struggling anymore. I work a little extra at my job to pay for good work from a professional. Central Plumbing and Heating are on my short list, along with: Big O's Spenard Builders Supply and Young's Gear. Mike stopped by and brought some rickety plumbing issues created by me 12 years ago, up to standard. When you are out of town at work and your family is at home at minus 30.... you tend to worry about the quality of your own work. Very fast, Friendly, Clean work, minimal mess. and humor from an old guy. ( I'm old, I can say that) Thank you Mike for a great service call. loren read more

Have purchased lots from Central Plumbing and The Warm Guys over the years, but our new Hearthstone fireplace might be the last... Purchased a new Hearthstone Champlain fireplace last year while building a new cabin. After install, have always had problems getting the unit to stay lit and being controlled by the remote thermostat. Had worked with main tech at Central many times and heard that the Maxatrol controller was known to have issues. I have called Maxatrol only to hear that nothing is their fault, they only build interfaces and remotes to Hearthstones specs. Have called 2 different phone numbers for Hearthstone, and neither is an active number. One gives a recording that customers need to contact the dealer that sold the fireplace, and no way to leave a message. I emailed Hearthstone at the only address I can find online and have never heard anything back. I continue after many months of calling in when I have time, of still not having a fireplace working correctly that we rely on as our only heat and paid Thousands for. The issues are this: 1. Hearthstone does not allow customers to talk directly to their tech support 2. Hearthstone does not provide actual manufacturer training for the dealers employees. 3. Central Plumbing will not cover anything on a warranty and wants me to load up the 300 pound fireplace and drive it to their store, over 100 miles round trip. 4. Central Plumbing knew of issues with the Maxatrol controller, but still continued to sell those models of the Hearthstone fireplace, without any warning to the consumer. 5. Have called multiple times asking for the Owner to contact me, not for technical support, but to make sure that the person in charge of ordering products and communicating with manufacturers knew of the problems a customer was having and not being happy with their company... So far I was wrong. Needless to say I do not believe I am buying, or recommending, a Hearthstone fireplace in the future, or buying, or recommending, Central Plumbing, unless they actually start helping to support a product they sold. read more

Great service! Knowledgeable staff, kind and helpful. And they can find oddball parts!

The customer service and expertise that we have experienced at Central Plumbing & Heating this summer has been phenomenal!! Do I really need to update my five star review to be another five star review?? Probably not, but it's worth it in my book when they're so ridiculously helpful and all around awesome to work with! Earlier this summer, we purchased everything we needed for gas heat and a wood stove for our new workshop build at our house. During our research and pricing, we were told about an annual sale, so we put it on our calendar and purchased everything earlier than we needed to. Saving money is a good thing! As we were finally getting to installing the beautiful wood stove and opening boxes, an 18" pipe was dented and I was so worried they wouldn't replace it... however they did without question. They were so apologetic for not opening the box before they sent it home with us and causing us inconvenience. We got everything installed and decided we wanted to add some extra support and brace the pipe on the roof. I called to get a quote and availability; they had what we needed in stock and were also cheaper than what Home Depot had on their site and we didn't have to wait two weeks for it to ship. We walked in and were greeted by both first and last name... AWESOME! There was playful banter back and forth and all was wonderful. We walked out with what we needed, a 5% military discount and smiles all around! read more

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Loved that CP&H has the items I require while the big box stores don't. CP&H had toilet seat that could replace the one on my ancient Norris toilet. read more

If you think you can do your own plumbing, but you have a couple of problems, the people at Central Plumbing will answer almost any question you can give them. They will help you out until you and they are sure you are on the right track, and if your problem is solved with a $2.98 part, that's fine with them, and golden for you. But if your plumbing problem is greater than you can deal with, the plumbers at Central will take care of you and do it well. Good plumbers are not cheap, and Central is good...so expect to pay a bunch more than $2.98, but you can be sure that the job will be done well in a reasonable amount of time. No heartburn here. read more

I had a small drip under a sink as well as from a bath faucet. They sent Kit to my home and he was the best plumber I've ever worked with. He was on time. He was tidy. He was super polite and respectful towards me and my home. He offered good advice and he will be the tech/plumber I will request for future work:). read more

Experienced guys, Helpful in finding the right part for critical plumbing, which can't be done online or at a big box store!

I don't bother going anywhere else. These guys are professional friendly and helpful. read more

Great good people always there to help. I'm a DIY person. Every time I need something whether parts help on the project. Their always very willing to help, Never disappoint. Service has been great had an issue with the water heater install one time. I notice a damage on the tank the technician was honest enough to admit he was at fault and willing to replace it with a new tank. Since the damage doesn't affect the function, i decided to keep it but ask to see if they can discount the original price because of the damage. Right away she arrange the discount. Thank you! read more

They charged me twice the time it should take for traveling to and from their shop. Tested my well pressure tank incorrectly resulting in the wrong diagnosis of the problem. Didn't fix anything. I paid "journeyman" rates for incompetent service. Had to get another company to come fix everything a few days later. I don't recommend Central Plumbing and Heating. read more

Wasn't super impressed with this place. Needed a part for my kholer faucet and this place didn't have it. Had a stuck set screw in the handle and it would have cost me $72/hour to have a tech look at it. I declined. Maybe this place would rate higher if I needed a plumber at the house. Not sure. read more

Came in to get some parts for my garage heater. Staff was knowledgeable, courteous and friendly. It was a pleasure to do business with them. Did not waste my time and was able to provide replacement parts right away. They also provided advise on other issues so I did not waste my trip to Anchorage from the Valley. read more

Calling a plumber is never a fun thing to do, but getting ripped off just adds to the pain. Getting charged at least one hundred dollars just for TRAVEL is unacceptable. It's almost as if these guys are laughing in your face. Charging for travel in a city that can be crossed in an average of 10 minutes usually, is balls to the walls absurd. Central Plumbing and Heating does not come recommended for any job, big or small, in my book. read more

On October 8, 2021, I purchased a furnace igniter from these guys for $106. Igniters being a basic metal element, encased in ceramic with 2 wires out of one end to a plug. Upon purchase, the associate in packaged and handed me the element by touching the igniter portion at the same time putting his body oils on it? (common sense would say this isn't a good thing?) So, I take $106 igniter home and install it, part works for approximately 14 days at which time it stops igniting/glowing. On 10/28/21, I returned to Central Plumbing with receipt from 10/8/21 purchase, and presented the receipt and confirmed faulty igniter, in hopes to at least get the part replaced, as 2 weeks prior I gave this business $106. Upon presentation, the man at the furnace counter, explains that there's no way the igniter could go bad and that it had to be an issue with my furnace. I explained to the man that, we had just had a new blower and motherboard installed and it would be strange that now an igniter would just go "bad"? Counter guy adamantley says they can't warranty these parts and explained that just earlier that day another person had come into his business with the same issue and was also refused service regarding faulty igniter. Fortunately, I had already ordered an igniter off the internet for $30, when this place was gouging people for $76 more than what the same part could be found for on the internet!!!! Poor Business practice. Long story SHORT, I would NEVER recommend this business for parts or services to anyone I know!!! DO NOT SHOP OR USE THIS BUSINESS FOR SERVICE OR PARTS FOR ANY FURNACE NEEDS!!! read more

I have decided that I don't like plumbing. Nothing good has ever come from a call to a plumber... well, nothing good for the wallet, anyway. We used Central a couple times for a few things. One time, the fellow was waiting for parts, so he took his lunch hour all cozy in our house and at the end of the job, proceeded to charge me for that hour! I understand that plumbers are always expensive. But the last time they came to the house, looked at the pipe - one drip per minute, looked at me and said, "I can't do anything - have the water company turn the water off." He then charged me for a full hour and left ($150 or so). About 2 minutes from the time he got there to when he left, and we only live 2 miles from the business. I then called another plumbing company - he came out FOR A FREE ESTIMATE - and fixed the drip in the pipe (had to cut the pipe and resolder, or something) within an hour and without having the water turned off. I could crack myself in the head for not writing down that company's name! I'll repost if I ever figure out the awesome plumbing company. I highly recommend you avoid Central - they thoroughly stink. read more

I recommend extreme caution if you use Central Plumbing and Heating (CPH). Here's been my experience: Recently we had CPH out to check a thermostat and zone valve. After a big show and tell of how the zone was now working, going up and down to the furnace room and then feeling the now hot baseboard heater, the next morning zone was not working. When I went down to check in the boiler room, I discovered the new zone valve had not been connected to power, and I too could heat up the baseboard heater by using the manual override on the zone valve. The exposed wire had no signs that it had ever been put in a wire nut. When the wire was connected to power, the zone begin to work and has been working ever since. Was this just an "oversight" by the plumber or was this some sham to get another call out ? We've had some good plumbers by Central, but this experience has driven us to other plumbers. read more

We talked to Mark on your sales counter ( our go to guy ) about a noise problem we've been having in our hot water baseboard heat pipes for 20 + years . We've had multiple plumbers over the years try to fix it with no luck. We had an idea what might be the fix & went in and talked to Mark who was friendly, helpful & knowledgable and spent 15 minutes discussing the problem and set us up with some parts to fasten the pipes to the joists in the crawls;ace in a different manner. An hour of fun in the crawl space & pegged the thermostat and quiet as a mouse. You can think your saving money going to the big box stores , but there's no substitute for getting expert advice to solve a plumbing problem that's baffled the experts for years. read more

Adding to my first review, this update is for the store rather than the home plumbing repair service. My spouse and I have been to the store a few times in the last several years. One time the spouse came home with a "recommended"faucet (after taking in photo and explaining the problem to the people at Central P&H) and it was one that would not work appropriately for our sink. By the time we realized it we could not return the $150.00 faucet. The other times, what the store had to offer was way overpriced! They've got to be kidding. The only way they can stay in business with those prices, for items that we can find elsewhere for much less, is that too many folks in Anchorage are suckers. We won't be going back. We'll get those plumbing items at the big box stores and/or online for a lot less $$$, thanks. read more

This review is for the plumbing sales department. I always buy plumbing parts from Central, no matter how much more they might cost than at a big box store (although I don't actually know what if any price differences there are), because the sales staff are so helpful and knowledgeable. (I'm a complete layperson, and non-handy, when it comes to home repairs.) read more

The people at the "Showroom" inspired me to sign up for Yelp and start writing. I can't believe how rude they have been to my wife and I during our remodel. This place has the feel of a local home grown store, and has none of the benefits. They are slow, have no idea what their inventory is, treat you like an idiot if you are not a contractor, and are consistently wrong about their delivery dates of special orders. Not only are they wrong about the dates of delivery, they are aggressively rude about it. It would be hard for me to say anything positive, other than they are providing some kind of service, however dismal. read more

Didn't show first day. Came totally unprepared second day to require a second trip. They charge for travel back and forth to their office. Great use of $160. An hour worker. Total rip off. By design when you carry no parts. read more

They charged me $440 to install a dishwasher. When I inquired about their hourly rate I was told it was $160 per hour. Pretty standard. The guy was there 2 hours. That is $320 in my book. When I asked about the higher rate they told me they charge for travel time. It takes 10 minutes to get to my house. A $120 for a 10 minute drive?!? The labor was almost more than the dishwasher. The guy who put it in was very nice and professional. I don't have an issue with him or his work. That being said, Central Plumbing won't be my first call as it has been in the past. Scot Coberly, Anchorage, AK. read more

I've shopped here several times mostly in their parts store. Every time I've been in there the staff has been pretty helpful finding what I need for my projects. I usually have a general idea of what I need and the staff will show me what options would be best. Customer service over the phone is good too. If they're too busy to answer at the time they always call me back later if I want them to. It's nice being able to call the parts counter ahead of a trip and make sure they have what I need and how much it'll cost me. read more

Back in March 2017 my husband decided that he wanted to DIY remodel the bathroom. After many trips back & forth between Lowes & Home Depot with each employee giving us wrong information & wrong parts, I suggested that we go speak with a professional at Central Plumbing & Heating. Daniel Jenkins helped us pick out the correct piping & tub faucet set which came with everything you needed all in one box. He was friendly, patient, helpful & understood what my husband was asking for even though my husband didn't understand what he was asking for! We got home & attacked the plumbing in the wall once again, but this time armed with the correct materials. Everything fit together, we had no water leakage, & we had great water pressure. We returned all the incorrect items given to us by Lowes & Home Depot. So thank you Central for helping our bathroom remodel come together nicely & work correctly! read more

If you're a DIY, this is the place for plumbing and heating parts. They sell you the part along with the how and why you need to install and troubleshoot. Remember, you're paying for the knowledge and the part. Be thankful they're here for us. read more

Hubby and I are very disappointed with The Warm Guys. We hired them to install a tub. While the price was not unreasonable, we had to call them back twice to finish the job. The dispatcher seemed very apologetic and almost had my sympathy until the plumber shows up for the second fix and charges us for an hour's worth of work! At $145, my heart turned a little sour. Especially since he was given explicit directions the first go-around. I would not recommend them. read more

This review is ONLY for their counter service. The folks behind the parts counter are incredibly helpful. I love being able to go in there with just a broken part or a picture of a problem and they'll help me solve it. Several times a 75-cent part and a little installation advice saved me hundreds in plumber fees; once a $200 heat tape cord for my roof saved what could've been thousands in roofing repairs. You can't get this kind of service (or part availability) at a big box store. I love these guys. read more

We bought a Renai heater from a person that never had it installed. Didnt get any exhaust pipes or parts for installation so went to Central Plumbing & Heating and they provided everything I needed and even ordered a part that I didn't have and everything looks like it's going in just great thanks for the big help guys read more

Went to Central Plumbing & Heating several days in a row for a bathroom repair issue. The only person I would go back there for to speak with was Robert. He was extremely helpful and took the time to help figure out which parts would work for what we were doing. Another guy didn't even both to help answer my questions or look at the piece I brought in to find a match for. If Robert wasn't helping me, I'd rather just go to Home Depot or Lowes for the same customer service... read more

Ouch - heater died this morning. Have to give Kudos to Central Plumbing. They had a very capable repairman (Gene) here within 90 minutes and our heat was back on before noon. They're not cheap but their work & service are excellent read more

I hired CPH to repair my kitchen sink and bathroom appointments. The new appointments I had were not right, so the plumber here said to go to CPH with this part and they will know what to give you ($67) by the way. So all going well until the bath tub spiket didn't fit. He left and said go back and get a longer one. Did so, and they proceeded to show me how to hacksaw some copper tubing, and proceed doing something else. I said the plumber can do that not me. Well they wanted to make an appointment for that, YOU guessed it for a price, I jus paid $650 and they want to charge me more! They were willing to take off travel time. I am about 4 minutes away, 5 if they catch the light. They take your money treat you like dirt......from now on they are not the only game in town!!!! Cecilia I read some comments here the price is $150 an hour now read more

Excellent customer service all three times I've been. Their staff is friendly and happy to answer questions. I was a little bit intimidated going into a plumbing store, but all the people I spoke with were wonderful. read more

Do not use these guys. they do a good job. but they should for $125 an hour. by the way what really set me off is the fact that they charge you for the drive time. still at $125 and hour. they will tell you everyone in town does. it but they lie! no one i ever used did that before and i would have never used them if i had been the one to call instead if my woman. then when i called to complain Terry (the manager) told me they have excelent customer service. news flash Terry... if you have great customer service you don't have to tell your customers they know! they will let you know! read more

I bought a toilet less than two years ago and it stopped flushing. I was told to remove it and bring it in? How is a 60 year old woman to do this? No help here and sold me a faulty toilet and not willing to look at it without more charges? read more