I had my dryer vent cleaned by Air Duct Cleaning. Wow what a difference. I love my dryer…read moreagain!!! Fast friendly service. I'm going to get my chimney cleaned next. Recommend to all my friends and family. Margie - Anchorage, AK

I would love to review what a great job these guys did or what great price they gave me, but alas,…read moreI contacted them TWICE. No reply, guess they dont want or need my business, in any event that should show you the quality of the business they run.

I had my water heater replaced by All-Star and was impressed with their responsiveness. They were…read moreable to schedule the replacement quickly after my old unit reached the end of its life. They provided the same brand and model, and the installation went smoothly overall. There was a small miscommunication between the office and installers, but they resolved it quickly, and the project passed city inspection on the second attempt. Their pricing wasn't the absolute lowest, but it was competitive compared to other quotes I received. Most importantly, they were able to meet my timeline, replacing the failed unit in a couple of days after I reached out to them.

I have used this company twice now for a couple of leaks. I found the service provided excellent…read more The plumber efficiently addressed the problem and patiently answered my questions about the process. They are less expensive than the other four or five plumbing services I have used in the past. I definitely believe you will not be disappointed.

Horrible service I've lived at my property for almost 7 years and they have never once come to blow…read morewhen it snows all of us tenants have been keep up with snow removal they get paid to not do there job. I've tried explaining this to owners of building and they again signed contract with them again this year and they haven't come to blow still. We got dumped on Oct 28th 29th and we had to remove the snow it's snowing again today Oct 31st and still have not seen them and having to clear the snow again on both sides of our complex I do not recommend this company if u want your property blowed when it's snows don't count on them to come when they are needed they will show up days or weeks later when there services aren't needed anymore. Also they shoot rocks at veihicles when an if they ever have showed up horrible experience the last 6 almost 7 years of living where I live literally we do the job they get paid for, if we don't clear the snow we all end up stuck in the drive way it's horrible.

Super company with expert carpenters. They redid my outside front stairs, banister, and in-door…read moregarage decking. I used them on my 4-plex several yrs ago and they did a great job fixing the flooring in the mechanical room. Their prices are very reasonable given the quality of their work.

Trust is so important when you are calling for heating system. Especially in Alaska. Nothing…read moreworse than no heat. I've called other agencies and had bad experiences. I know if I have a problem at all I call Wayne from Alaska Heat & Technical Services. I even recommend him to all my friends and family. I wouldn't call anyone else. Margie - Anchorage, AK

When we got quotes to replace our ancient boiler and hot water heater with high-efficiency models,…read moreWayne's estimate was right in the middle - his equipment wasn't cheap junk and his labor wasn't overpriced. He was professional and very accommodating when we needed to delay the installation by a week. He kept communication open throughout the process by phone and email. His estimated project timeline was spot on, and he brought us electric heaters for the night we were without a furnace. His work surpassed our expectations; he was professional, friendly, and he did a quality job.

The short and sweet: excellent customer service and communication, very long waits to get an…read moreappointment, good warranty on service, underwhelming experience and performance, high priced that is probably the going rate for Anchorage. I have had them come and do three different jobs: annual maintenance on a boiler, service inspection on an ERV/Home ventilation system, and quote to replace an HRV/Home ventilation system. The annual maintenance on the boiler was a little problematic. Making the appointment was easy, they are really quick and efficient about the booking process. The plumber showed up exactly on-time and communicated when he was en route. The plumber identified a faulty expansion tank and offered to replace it immediately. All good experience to that point even though the price was a little high. After he completed the work I found that he left a valve in the wrong position, turned down my boiler too low, didn't change out the back flow preventer (which leaked when the water supply was turned back on), and my in-floor heat controller was in an error state due to a bad sensor that he never caught. I called them back after he left (and a friend who knows boilers took a look at the work). Diamond at least sent the plumber back out a few days later to inspect and correct the issues at no extra cost. Grade A customer service, grade C for the plumber making the mistakes. I also had someone come and inspect my broken HRV system. The guy said it was too old and couldn't be fixed. What he meant was, "I don't feel like doing the work to fix it". After a few hours of taking apart and investigating I found the problem was a bad motor, found a replacement motor on Amazon, put everything back together and my old HRV system was up and running for $200. Diamond wouldn't even quote me a price to fix the HRV. I had Diamond send someone out to quote me a replacement cost for that same broken ERV system. They quoted me something around $5,000. As I stated, I was able to fix the old one for $200, so I didn't bite. The guy who came out to quote me for the replacement didn't really know the difference between an HRV and an ERV. Overall, Anchorage doesn't have many options for boiler/ERV technicians. I like Diamond's preferred customer program, that I get bumped to the front of the line if I have an emergency. If I lived in the lower-48 I'd probably look for another company.

Keith was our tech. Heat went out Sunday evening. Called Diamond. Said they would send someone…read moreout Monday. Keith arrived around 1:30pm. Temp indoors was 52 degrees. He checked out furnace and said old unit. Went to shop to see if he could get part. Gone more than 30 minutes. Got back and said this part better work. At 4:30 showed my husband broken part. Said couldn't weld or do anything to unit. I started calling multiple vendors in town to get new furnace installation bids. My husband took broken part to friend for help. When returned I'm on a second level up in our home and hear a screaming match in my garage. I walked down and tech was yelling at my husband- appeared to be getting very aggressive. I said why are you yelling at my husband? He said I have to get paid. I said you have a credit card on file-bill us. We asked him to leave. My husband took broken part to welder and Anchorage plumbing and heating fixed my furnace in a hour while Diamond had us spend miserably cold night in house with no heat. Temperature inside next am was 42 degrees. Stay away from this company. Our experience was brutal and they want to charge us $100 more for doing nothing except leaving us without heat. If I could rank them zero,I would. Terrible experience!

Great experience with Great Lakes. Brock and Ayden were very professional and courteous. i Have…read moreused Great Lakes Electrical before for servicing my generator. They have always been very prompt and do a good job. I had three fans installed and an electrical problem in the garage checked out. Not only did the two young men take away all the old lights and fan they did an excellent job on clean up. I would highly recommend this company.

I had some major electrical work to do to update my house. I have always wanted a fan in my office…read moreand in ceiling lighting in my living room and family room. Solid Ground came in and we talked about my budget and scheduled the changes to happen over months and a bigger project - upgrade my electrical panel - to happen in the following year so I could save up. They were always friendly and professional. I compared their prices to 3 other companies and they were the most fair in how they do their pricing. Thanks solid ground!

Called to get my furnace cleaned and water heater checked, person working the phones was super…read morehelpful and booked my appointment. Asked about cleaning out my water tank (my friend did theirs recently) and they suggested that since there wasn't any discoloring/rust in my hot water, it would not be a good idea due to the age of my water heater and that it has not been done since I owned the house (six years). They are so busy it was booked out two months! Would be smart to book early with them. Two technicians arrived wearing masks and respecting social distancing. Once they serviced my furnace and water heater, they gave me a detailed report and cleared me for the year. It is really refreshing not to be upsold. I will be using Moore's Heating again.

I've never had my ducting cleaned by this company. Today they were in the house for 5 hours…read more Unfortunately there were many messes that were not cleaned up. Including drywall on my daughters blankets, on my bed, metal shaving on carpeting, large sharp metal pieces in our laundry room. It's sickening as I have two young children one who is still crawling. They are all over the downstairs. Called and was promised a prompt call back from a manager but hours later and no phone call.

Mark came to my house today to resolve a furnace and heating problem that was covered under my HSA…read morepolicy. In addition to quickly resolving the problem I encountered, he provided a bit of technical information that will help me as I get fully settled in my home and experience usual homeowner's questions and concerns over the next many years. This house is much different from the one in which I lived previously. Mark was professional, knowledgeable, and very competent. He answered all of my questions and did not appear to be hurried or rushed. I really appreciated his prompt, professional, and thorough work!

Mark and TJ were fantastic technicians! Very knowledgeable and helpful. 5/5 for their work. But the…read moreowner Trey is a cheat! If you have HSA warranty, he will try and scam money from you. What is suppose to happen is when the technician comes to your property to diagnose the issue, they are suppose to upload the info to HSA. HSA will then grant authorization to start the job. Once the job is completed, the plumber is suppose to send the invoice to HSA. Based on the repair, HSA will either pay them or will bill you if it's not covered under warranty. Trey did not upload the diagnosis that was completed 2 weeks ago and had his service tech complete the repair. I called HSA 3 times that day of the repair to ask if I had to pay. They told me that "until he uploads the diagnosis we cannot do anything." So, I asked "then what do I do if they ask for payment once job is completed?" They advised "do NOT pay and explain to them to reach out to HSA." Trey explained to Mark that I had two different work orders 1) for the leak and 2) main shut off valve, saying that HSA will only cover the leak and not the main shut off. That didn't make sense to me because to fix the leak you need to fix the shut off valve. So after the repair was completed, I got on the phone with HSA to confirm AGAIN. Unfortunately, the tech waited with me and eventually left. This was a 4 hour repair. I didn't get to talk to a rep until being on the phone for 1 hour. After I explained my situation, I asked if the diagnosis was uploaded and the rep said "No. We're still waiting for their diagnosis..." That confirms to me that he is trying to double dip or perform fraud. Trey has no integrity. It's sad because I am all for supporting small family local businesses. But Trey is trying to take more money from customers who give up and don't want to handle the guilt. When this was happening, Trey did not call me once. He had his technicians fighting on his behalf. As other reviews have stated, he only communicates through text messaging. I attempted to call him once and he did not pick up or return my call. But texting him, he will respond easily. If you're like me and you have HSA warranty, and they use this plumbing service (because you have no choice), do NOT pay them! What you do is get an HSA rep on the phone on standby when their close to finishing the repair and have HSA tell them that the customer will NOT pay. I saved my family $475. The funny thing is that the next day, the technician (not the owner) called me and said "HSA is covering the costs. So don't worry about the payment." Please be aware and please treat his technicians well. The technicians are hard working and their just following what Trey says. Trey should be handling the issues between customers and HSA but he's having his technicians do it.