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    Home automation repair

    Home theater calibration

    Home theater installation

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    Component automation

    Home system automation

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    Alder Home Protection

    Alder Home Protection

    (5 reviews)

    I AM AN IDIOT! Link to 1.5 million judgement against…read moreAlder.... https://www.sdmmag.com/articles/93734-safe-security-wins-lawsuit-against-alderalarm-protection-technology $5,496 for 5 yrs. 2 day response! One maintenance tech in 663,300 square miles ( the state) $2,197 upfront cost. 54.99 month, 60 month contract! continued ACH billing from my account after I've cancelled with a return receipt letter. BULLSHIT! well...I was an idiot: 5 years ago. what I got: 1.Problem with sensors, result...fixed, but the only tech in alaska, was in Kenai....the only one! It was a pain scheduling our busy schedules with the one and only tech that alder has within 663,300 square miles. 2. Sensors reporting low batteries....when new. no other real problems...but my confidence was low based on the sensors . I've researched. There are new, better, less costly, monthly, no contract alarm companies, and installations you can do yourself, that work EXACTLY THE SAME! I sent, as per the contract, not one, but TWO, certified return receipt requested letters to announce my cessation of requested service to Alders business addresses. One was returned as " un-deliverable" to the business address listed in the contract I signed...wtf. I disconnected the alarm. TWO, yes TWO days later, I was contacted via email that they had detected a problem with the system. Would YOU subject your family to a two day response alarm company? They act on the phone as if they didn't get my notice requesting cessation of services. They send letters warning that I wouldn't want to do anything that would subject me to" double billing" ie, Alder and my new company... suggesting they will continue to try to debit my bank account. ( already contacted alaska usa...not going to happen) Unethical to suggest they are going to bill me on top of my new company. Unethical to contact me over and over and over, trying to get me to keep paying twice what other families pay in the area. Stupid to think they can compete with more reputable places, like...say....ADT or Vivinit, or Simplisafe, that allow you to control your monthly costs by either purchasing the equipment upfront, or offering 1/2 the obligation, for 1/2 the time. I went with a monthly, no contract company. 24.99 mo for cadillac service. Alder goes by: Alder Holdings LLC, Alarm Protection Technology LLC, Alarm Protection Technology Alaska LLC, and Alarm Protection Alaska LLC. do some research, go to the bbb in alaska and utah. surf. don't be an ignorant like I was:

    I would give them no stars if I could. Do not do business with this company if you can at all…read moreavoid it. They have terrible business practices and have litigations against them in 2 states and is not BBB accredited. I have a very long time line of my dealings with Alder and the promises made and not kept. I was promised no monthly charges by 3 different people who were "Account Managers" and have terminated the contract based on no service provided by Alder. If phones calls are made, the number is not identified or a message is not left, no email contact at all. There are to many systems out there now that you can be set up by yourself with little to no help so I would suggest to anyone to go that route if you can afford it and stay away from Alder or any of its affiliates.

    ADT

    ADT

    (6 reviews)

    Title: Ongoing Equipment Issues and Unacceptable Support…read more I've had two sensors giving me "low battery" errors for about six weeks. Every single time I tried to fix them, I had to work with ADT support because their system requires you to go through them -- you can't just reset or fix things easily on your own. Today, because I was leaving town, I called ADT so I wouldn't have to leave my home unsecured. After almost two hours on the phone, the first technician could not reset the sensors. I then asked to speak to a supervisor, who also tried and failed to fix the issue. They escalated it to higher-tier technical support, and that didn't work either. I was told a senior technician would call me back. I waited all day for that call. When he finally called, I answered, but he did not respond and hung up. I then received a message saying he would call back. Over an hour later, he called again. I answered again -- and once again, there was no response and the call disconnected. After six weeks of repeated problems, hours on the phone, and no resolution, I still have malfunctioning sensors. For a company that sells "security and peace of mind," this experience has been the exact opposite. I would not recommend ADT based on this experience.

    This isnt about the product but more about being called at 8 am on a Saturday, which fine some…read morepeople dont mind mornings on a weekend but im feeding a newborn baby and I really dont appreciate your sales person trying to get me to stay on the line or have this brief discussion. Im exhausted and taking care of a literal new born. Stop calling me. I wont be buying anything from this company now.​

    GCI

    GCI

    (7 reviews)

    I wish I could give less than one star for the horrible experience I've had with GCI over the last…read moreyear. I used to love singing GCI's praises when I could actually afford their services, but the price increases, not to mention the weird fees they keep adding to my account and their inability to bill on time, have become so astronomical, I can no longer recommend them. Their customer service makes you run around in circles, if they even know what they're talking about (which isn't often at all), and I literally just had a customer service agent heave a big ol' sigh before saying "thank you for calling GCI..." in the most deadpan and unhelpful tone. Have I been blacklisted? For trying to pay my bills on time??? I literally hate having to interact with GCI in any way now and I'm pretty sure that's not how the client/provider relationship is supposed to work. Their cell service is hit or miss, especially traveling around Alaska, leaving much to be desired. Their WiFi is amazing!!! However, it's so expensive that you'll have to decide between feeding your kids and paying for decently fast internet. I will be warning my friends and family away from GCI unless they can offer a quality of customer service that matches the quality of their products at an ACTUALLY affordable price.

    This place is getting a bad rep for long wait times, but I appreciate them taking Covid seriously…read more My experience was incredibly delightful. From their customer service and dope 80's music to their clean, neat and friendly facility. Judy was the security at the front door and did a marvelous job. She is a ball of joy. My clerk was Jed. This man is definitely going places. He was patient with my crazy requests and was beyond knowledgable everything he did. I dont usually post yelp reviews when I receive above average or good service, because I expect that. This was excellent service.

    Rocket Satellite - hometheatreinstallation - Updated May 2026

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