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    Alaska Cellular and Satellite

    1.0 (3 reviews)
    Open 9:00 am - 5:00 pm

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    Ask the Community - Alaska Cellular and Satellite

    Gci

    Gci

    2.4
    (8 reviews)

    I was on my way to the GCI store in Wasilla fuming over their bad customer service when I met a GCI…read moretech coming out of the Holiday. I told him "I just filed a bad review for you guys." He asked me about and when I laid out the details he told me he was the Sr Service Tech and I should go into the store and ask for Jenn and tell her that Ronnie sent me. I did just that and Jenn spent a good 30 minutes getting my friends account in order and scheduling a Tech to visit him on Saturday.

    I recently moved to Palmer and was told by my realtor that either GCI or MTA would work at my new…read morehome. I considered both GCI and MTA's websites and decided to go with GCI. I called the number on the GCI website (long wait) and spoke to someone who checked my address and told me the modem would work at my place. I immediately go into the store, wait 15 minutes to speak to someone, and get my modem. I paid $74.99 upfront and was assured I could get the internet up and running that same day. I go home, plug it in, nothing happens. I call the GCI customer service number (long wait again) and they assure me GCI will work at my address, I just have to wait for a service technician to come and set it up. No one was available that day. At this point, I'm getting anxious. I use the internet for work and every day without it is a day I miss getting paid. Someone finally comes in the next day at around 10:30 AM and tells me no way GCI would work at my home. Confusing since I'd been assured by three different people that it would work. I immediately go to return the router. Refund has to take 5-7 days to process. Poor service. Company run by idiots.

    MTA Solutions

    MTA Solutions

    1.7
    (29 reviews)

    I'm somewhat floored by the negative reviews. We built a home in 2017 and had transferred our…read moreprevious service from another provider... he who shall not be named... and within a month or so, we went into the Eagle River MTA to get info and switching. We quickly decided it was the route we wanted to go and everything transitioned with ease; at least with MTA it did. Since then, we have called for a few things; setting up a new router and I forgot my login, service being down (a truck literally snagged the overhead lines and broke them) and most recently upping our plan. They've even gone so far as to contact me when they were changing something within their service to have me login and correct some information in my profile. When we wanted to upgrade our service, there was an error online and we received a call Monday morning asking how they could help! To me, that's fabulous customer service!! We are not disappointed in the slightest and so grateful that we got away from the previous company!! Yaay!

    there internet is terrible, the throttling during peak hours really slows down, they switched to a…read morethird party billing system, not in house,. it sucks, refunds take 10 business days,i have 12 pair copper wire phone line which isn't adequate for good internet speeds and connectivity, mta wont upgrade there infrastructure to fiber optics in rural areas,there prices are the highest of all providers and they charge for everything, you have to pay rent on there modems, if you can go with a different provider i highly suggest you do so.

    Alaska Cellular and Satellite - televisionserviceproviders - Updated August 2026

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