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    MTA Solutions

    1.8 (28 reviews)
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    9 years ago

    Bad service, over priced plans. I had the misfortune of moving to a location that only mta serviced. If you can, stick with gci.

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    Gci

    Gci

    (8 reviews)

    I was on my way to the GCI store in Wasilla fuming over their bad customer service when I met a GCI…read moretech coming out of the Holiday. I told him "I just filed a bad review for you guys." He asked me about and when I laid out the details he told me he was the Sr Service Tech and I should go into the store and ask for Jenn and tell her that Ronnie sent me. I did just that and Jenn spent a good 30 minutes getting my friends account in order and scheduling a Tech to visit him on Saturday.

    I recently moved to Palmer and was told by my realtor that either GCI or MTA would work at my new…read morehome. I considered both GCI and MTA's websites and decided to go with GCI. I called the number on the GCI website (long wait) and spoke to someone who checked my address and told me the modem would work at my place. I immediately go into the store, wait 15 minutes to speak to someone, and get my modem. I paid $74.99 upfront and was assured I could get the internet up and running that same day. I go home, plug it in, nothing happens. I call the GCI customer service number (long wait again) and they assure me GCI will work at my address, I just have to wait for a service technician to come and set it up. No one was available that day. At this point, I'm getting anxious. I use the internet for work and every day without it is a day I miss getting paid. Someone finally comes in the next day at around 10:30 AM and tells me no way GCI would work at my home. Confusing since I'd been assured by three different people that it would work. I immediately go to return the router. Refund has to take 5-7 days to process. Poor service. Company run by idiots.

    Microcom

    Microcom

    (9 reviews)

    Don't use this company they will give you an install quote for a new Starlink for $250.00 and after…read morethey were done it was $1300.00 and still just buffers, on top of that I had already purchased the Starlink myself. Starlink router was installed in my shop just thrown in the courner and the had to install 3 mesh routers. After I called them about they said it would cost me another $600.00-$1200.00 to try and get a better signal. Do not use this company, all they're interested in is making money!

    My husband and I just had the best experience today with your contracted technician, Ethan, from…read morethe Palmer location. He made sure to keep us informed as to when he would be arriving, which was so convenient. Upon his arrival he was very professional, knowledgeable, courteous, respectful, patient, and kind while troubleshooting what was wrong with my connection to the On Demand channels and answering our numerous questions. He's very informed and knew exactly what we needed in order to resolve an issue we have had since July 2022, yep, over two years! Although we had many questions we asked of him, he was able to answer every one of them and speak to us in layman's terms, which is very important! I highly recommend him to assist those who are "up in years" and if I could, I would give him a financial bonus! The only thing he couldn't do for me was help me get my monthly free ticket for a movie with Dish...I will now attempt to call Customer Service, once again, to receive the movie ticket I was unable to use when I tried to order it a week ago. I HAVEN'T HAD ACCESS to any of the movies On Demand for over the last two years!!! I am hoping they can speak English well enough so I can understand them, and they can understand me. Many thanks to Ethan for being so patient with us and working the whole time we were "picking your brain"! We really appreciated your visit and expertise!

    MTA Solutions - isps - Updated May 2026

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