Good service an the keys always work friendly helpful service an I live in mountains so nice to…read moreknow the key will work when I get the key home other places sometimes the key don't work so I feel better knowing I can depend on him to make keys that fit thank you for making a good product for the mon

Forgot key 200 miles away from truck. Called and he was buzy but set up a time that worked for me…read more Professional and in and got it done in 10 min. 125.00$ for two new keys was a bit more than I was expecting but at least it got done.

This business is the most shady taxi service in town ... Stay far away! I was also almost ran over…read morein the Fred Meyer Parking lot by one of their rude Taxi Drivers who acted like he was running from the cops. This is not cool -- Totally unacceptable.

Watch out for extra charges or "processing fees" if you pay with a credit cardread more

Would not recommend! The man is rude and kept putting us off. My mom got locked out of her safe on…read morea Saturday. All her medication was lock in the safe. We called Neil's to come out, they said they could but it wouldn't be until Monday, he said he would call that day and give us a time when he would be here. Monday 4 pm came around and no call from him. We called and asked what was going on he said he needed to call "Bighorn" safe company and find out how to get in. He said he would call "big horn" at 9am on Tuesday. Tuesday 10am came around we call him. He said he hadn't even talked to them yet! But he would call us back when he does. So I called Wasilla locksmith safe and vault. Told him what was going on and he said he would be at the house in an hour! He was polite, understanding and confident! Don't waste your time with Neil's!! Big disappointment!

Fantastic small town business. Had Neil come out to rekey our house when we moved into a new home…read more They also do a lot of volunteering and give back with youth sports in the community. They are a full service lock, key, repair shop. They also are a dealer for gun safes.

They did a great job re-keying my new home. I called them on Thursday afternoon and they schedule…read moreme for the next day...very prompt and the service was fast, and friendly. What more could a person ask for..

My son was locked out of his house in negative temps when his dog jumped on the door and pushed…read moredown the lock lever while my son was taking his other dog out to potty. After already being outside for some time trying to find a way in, My son called a locksmith from another company who showed up without the right tools (can you believe that?!) and then proceeded to leave my son in the freezing cold with nothing but a sweatshirt to go back and get his tools. He never showed back up and my son ended up going to the hospital in an ambulance. So, I called Wasilla Locksmith and spoke to David. He was friendly, genuinely concerned and rushed right over to my son's home. He was able to get the lock open and he made a spare key. He gave the keys to my son's coworker who had called 911 for my son and had come to the house at that point. He charged me exactly what he had quoted. I highly recommend Wasilla locksmith safe and vault!! They will take care of you! He also didn't Ask for any payment info until after the job was done and he kept me posted as he arrived to the home as I am out of state and was worried about my son. Wish I could give more than 5 stars! Thank you David!!

Immediate response to my questions, reasonable rates…read more Excellent, fast service. If you are in need of locksmith services, you can't do better than Serenity Locksmith

I got the nastiest attitude from a man name Victor when I called in. He was very rude when I tried…read moreto give him the address and he said "I don't care about the address" but then shortly asked for the unit number after. What was the point of saying you don't care in a very rude manner then to ask for it again after. I will be calling during business hours to speak with a manager because that was unacceptable customer service. And VERY uncalled for.

I was here to get a lost key for a car storage topper. I was selling it and over the many years…read morethe key just disappeared. So the sales technician, because they are both consultants of locks and keys, sought the brand of my topper and looked up the key code in their computer system. They found it ... it's 20 years old. YES! Okay so they tested the keys that would fit and after some trials and errors they got the right key to work. On my way I put my topper on Craigslist and sold the topper I no longer needed. Thanks guys! They got the knowledge and computer tech to figure you lock or key out!

Very disappointed with this business. They insisted that I purchase a new key fob. They ordered it…read more($260) and 6 weeks later I was called to bring in my car. Like monkeys with a football 3 of them couldn't program the fob. Then the excuses started that the receiver in the car was the problem. Total B S the remote start ( which channels through the receiver ) works perfectly fine...even the old key fob will start the car. Then they hemmed and hawed concerning a refund. One thought it was funny that it didn't work. Maybe they are good at making metal keys but anything requiring tech...run.