Don't use this company they will give you an install quote for a new Starlink for $250.00 and after…read morethey were done it was $1300.00 and still just buffers, on top of that I had already purchased the Starlink myself. Starlink router was installed in my shop just thrown in the courner and the had to install 3 mesh routers. After I called them about they said it would cost me another $600.00-$1200.00 to try and get a better signal. Do not use this company, all they're interested in is making money!

My husband and I just had the best experience today with your contracted technician, Ethan, from…read morethe Palmer location. He made sure to keep us informed as to when he would be arriving, which was so convenient. Upon his arrival he was very professional, knowledgeable, courteous, respectful, patient, and kind while troubleshooting what was wrong with my connection to the On Demand channels and answering our numerous questions. He's very informed and knew exactly what we needed in order to resolve an issue we have had since July 2022, yep, over two years! Although we had many questions we asked of him, he was able to answer every one of them and speak to us in layman's terms, which is very important! I highly recommend him to assist those who are "up in years" and if I could, I would give him a financial bonus! The only thing he couldn't do for me was help me get my monthly free ticket for a movie with Dish...I will now attempt to call Customer Service, once again, to receive the movie ticket I was unable to use when I tried to order it a week ago. I HAVEN'T HAD ACCESS to any of the movies On Demand for over the last two years!!! I am hoping they can speak English well enough so I can understand them, and they can understand me. Many thanks to Ethan for being so patient with us and working the whole time we were "picking your brain"! We really appreciated your visit and expertise!

We were GCI customers for years regarding cable and internet services but found too many…read morediscrepancies in our bills so we changed to satellite tv. Directv in wasilla ak is the company you must go thru initially to get installed ect. qhen you live in the mat-su valley, UNFORTUNATELY! Although the satellite services and billing have been great it is only because we get them through the national directv company. The co. in wasilla has been rude and shows no inclination to help the customer once you have signed up thru them. They are doing a diservice to the main company with their lack of assistance regardless of what problem or question you may have. In the year we have been w/Directv I have called two separate times with as many questions and both times I was skoken to in a rude and hurried manner. I thought gci was bad ro deal with but this company makes gci look good.

Terrible service. Knowingly installed the wrong equipment and after months of no resolution…read moreswitched to Microcom. Bud and Jim don't deserve your hard earned money !

I was on my way to the GCI store in Wasilla fuming over their bad customer service when I met a GCI…read moretech coming out of the Holiday. I told him "I just filed a bad review for you guys." He asked me about and when I laid out the details he told me he was the Sr Service Tech and I should go into the store and ask for Jenn and tell her that Ronnie sent me. I did just that and Jenn spent a good 30 minutes getting my friends account in order and scheduling a Tech to visit him on Saturday.

I recently moved to Palmer and was told by my realtor that either GCI or MTA would work at my new…read morehome. I considered both GCI and MTA's websites and decided to go with GCI. I called the number on the GCI website (long wait) and spoke to someone who checked my address and told me the modem would work at my place. I immediately go into the store, wait 15 minutes to speak to someone, and get my modem. I paid $74.99 upfront and was assured I could get the internet up and running that same day. I go home, plug it in, nothing happens. I call the GCI customer service number (long wait again) and they assure me GCI will work at my address, I just have to wait for a service technician to come and set it up. No one was available that day. At this point, I'm getting anxious. I use the internet for work and every day without it is a day I miss getting paid. Someone finally comes in the next day at around 10:30 AM and tells me no way GCI would work at my home. Confusing since I'd been assured by three different people that it would work. I immediately go to return the router. Refund has to take 5-7 days to process. Poor service. Company run by idiots.

very little help from them for payment. I am not authorized on my wife's account, however, I make…read moreall the and my card is on auto pay. Auto pay fails every month and they turn off our Internet. My wife calls to try to fix it and it happens again the following month. They are a mess and absolutely not helpful. The Internet service works when the bill is paid, but for whatever reason their auto pay system is absolute crap and they are no help at the customer service center. Don't waste your time with MTA.

Been with MTA since the dialup days until recently. Couldn't upgrade to the faster internet plans…read moresince when they installed phone service to our house in 1990, they only used one copper wire and not twisted pair copper connection. MTA tech says you can't get faster internet unless they dig out the road from the "node" just across the street to our home and install the twisted pair copper wire. New copper wire DSL connection installation by MTA never happened. FIBER connection offered in Eaglewood neighborhood? Nope, not for years from now. So much for their celebrated May 2020 connection to the Lower 48 with ALCan ONE fiber project trickling down to their existing customers. Adios MTA, went to GCI and never looked back.

Have just discovered this Dish satellite provider. Knowledgeable. Super helpful. Have worked…read morewith others in Anchorage but this is the only place that I will use now. Can not go wrong with them. Located on Spenard.

I needed my satellite dish moved back into place after some construction on my house. These guys…read morewere great! They were very accommodating and quick. I was able to schedule them for the work within a couple of days of calling. Plus, they were reasonable. The gentleman who did the work even came by ahead of time to determine what he would need before the appointment. Highly recommend them. I will call them for all my Dish Network needs in the future.

On the third appointment to stop by and give me a quote for speakers & a sound system at my…read morebusiness, he finally showed. He walked around but clearly didn't care about a small job, and promised to send a quote via email. Never did. Thanks. Update: after thinking about it, I wasn't that easy to get ahold of either, and I think he was on other jobs when he first contacted me. The guy does good work from what I heard, it just didn't work with me. No hard feelings.

I had two TVs that I wanted to wall mount in my condo. I pored over different mounting systems on…read moreline, but I knew what was going to happen. I would end up getting the wrong one and have to return it, or get the right one and end up blowing a gasket trying to install it! So, keeping my sanity in mind, I called Rocket. Rocky showed up to give me an estimate, and a few days later, returned for the install. Within a few hours, I had two well-done mounts, and I still had my sanity intact. He did a great job, had all the parts and wires that were required, and kept a clean work site. I'll be getting a 70" screen for my living room in the future, and I'll be calling Rocket again!

I would highly advise against getting ANY type of directv. I signed up for it 14 months ago because…read moreI was lured in by the Sunday ticket package which seemed like such an awesome deal. Boy was I wrong! To say the least I'm in the beginning stages of filing a law suit with this straight up dirty rotten scam artist of a company. It has been anything but pleasant. Even now I'm still writing this review and spending more of my time pertaining to this crap company but I feel it's worth it if it even saves one person the grief I've been put through. Please PLEASE! Save yourself the hassle of dealing with this scam artist company. This company thrives off off counting on you to sign up and not notice each month your bill raises and then tell you to deal with their "General Council" to file a suit cause apparently they have covered their bases so well that they can basically tell you to eff off and they are going to keep scamming you until the two year contract is up. Do yourself a favor and run the other way when thinking about directv

From the owner: DIRECTV is the nation's number 1 digital satellite entertainment service provider. Using the most…read moreadvanced satellite technology, we deliver access to more than 250 channels of programming to homes and businesses. Now introducing DIRECTV Stream, the best of live TV and on demand. Stream local & national channels you love and thousands of On Demand titles. All your apps in one place and access to 7000+ apps like HBO Max™, Netflix, and Prime Video on Google Play on our exclusive DIRECTV Stream Device, with no annual contract.

If you have an alternative phone service--go with it. These folks in the office are incompetent…read morebeyond belief or simply lacking any professionalism. Every year I have problems with getting my service reconnected or disconnected or when I need service when we loose our connection, because the woman in the office can't or won't do her job. She must be a relative of the owner, because I have complained about her for the last 3 years, but she remains. The field guys are great and always helpful. Service is expensive and the internet is slow and we have had frequent outages that aren't responded to because the office gal doesn't submit the work orders to the field offices. Very unprofessional and I'm looking for another provider ASAP.

If I could leave a less than one star rating, I would. The staff is either pathetically lazy,…read morehorrendously incompetent, or just plain moronic. I can't wait for the day there is competing service in Whittier. There are so many problems with their bill system...we keep getting double charged or receive threatening "termination of service" letters even though we've made payment. The service charge tacked on for credit card processing is insulting in this day and age. Altogether awful company!