It's sad that you have a monopoly on local cable. I can be watching a game, movie, anything and it stops. Considering the price and lack of competition, GCI should be embarrassed. You market quality and deliver nothing....that should be your marketing campaign. read more

37 BILLION yes thats 37,000,000,000 that GCI is willing to piss away oops, its not GCI....it is really LIBERTY INTERACTIVE(current owners) ... gci locals sold out.) I remember the first advertisement I saw of GCI trying to break into the phone market. They stroked our heartstrings with their ads showing the founders driving falling apart vw vans and explained how the phone monopoly, (or more correctly utility) did not allow competition by disallowing a competitor to use the already existing telephone and power poles that we, the people paid to install. Lawsuits resulted in GCI being allowed to use the poles to start a competing business. As a utility owner, I totally supported the result. As a utility member, ( owner) i agreed that the financial barrier to entry, by having to put up your own poles, was eliminating the possibility of competition. The good: GCI built a business based on fantastic customer service. No more long wait times, frustrating bills, rude entitled legacy employees that cant be fired for rudeness. GCI slowly took over by simply being polite and providing good service. The not so good: I gave GCI the benefit of the doubt and gave their cell service a try. After years of frustrating travel, and GCI advertising I had a nation wide plan. My phone regularly didn't ring when someone wanted to call me, even though I had good signal. As it turned out, GCI had technical issues with piggybacking off other companies cell towers ( I called tech) . Ultimately, I gave up on GCI and went ATT. phone rings every time in podunk usa while travelling. Enter internet: Awesome, no complaints. cable rocks. The Awefull GCI is no longer GCI in my opinion. It was purchased by LIBERTY INTERACTIVE. and that is when the great company went into a spiral nosedive. True to corporate takeover, To add rate of return to their investment. GCI wanted to save a buck by getting hard nosed with the cable channels in their negotiating. The rest is history. I hate the YUKON ap. yesterday for the umpteenth time, we could not watch yukon tv. we could stream on every single other streaming ap we had, netflix, hulu, amazon, apple, etc. no glitches. but not YUKON. Why complain, we are just one of thousands who for over a year hasn't had good streaming via the ap. We are slowly weaning ourselves of yukon..... then bye bye. We also put a dish on the roof. And i am on cue to get starlink. Just as soon as this mature, techno challenged , guy can ensure i have a great backup plan for all my wifes viewing pleasure. by by gci. not going to complain. I am just going to leave. 350 month x 12 months x 30 more years = 126,000 customer. Pissed away by not developing a good ap. times that by anchorage population 37,800,000,000 in potential financial losses from shitty service over a 30 yr period in todays dollars. that is a conservative number how shortsighted. I feel bent over a barrel, tied up and continuously violated. How do you feel? Get angry! look into other options. get used to slightly slower streaming, vote with your money. do not call... just walk away. read more

Horrendous customer service. Took off from work and waited at home from 0800-1200. No technician showed up. Called GCI and they said a technician came and left a message that the doorbell was broken and they left. Most likely they knocked gently and took off when nobody came running to the door. Called GCI to see what happened. After 1.5 hrs on the phone, being transferred back and forth from customer service to tech support, they can only say sorry we can reschedule to another day where you'll have to be at home for another 4 hour window. Go with Starlink. This company is a joke. read more

Anytime you try and get in contact with a knowledgeable representative, you're sent to a Pakistani call center where you will receive no knowledgeable help, and they will instead just spout the advertised details of the internet plan. They also use deceptive business practices. read more

Poor business practices and no care for the community it serves. Has GCI always sent their trucks out at 10pm to work on power poles till 2am or later? It would help a lot if they wouldnt just leave their loud trucks running that constantly rev up on their own. The guy working was alright, he turned off the truck momentarily. He did tell me "I'll probly be leaving soon" an obvious lie. But it wasnt just that he was working all night with his truck running right behind my place. It was that he was on the phone cussing up a storm being as loud as someone would at noon. Called customer service at 630am and made my complaint. Was told it wont happen again and that they would call back with a reason as to why this couldnt wait, and that their technicians dont work later than 7pm? What the Hell was he doing till 2am then? Called back hours later when I didnt hear back amd they literally hung up the phone on me. Terrible company structure and communication. Communication is in the name. Dont tell people youll call them back just to get them off the phone. I wake up at 6am for work you jerks! read more

GCI, continuing it's fixation on customer abuse afforded by the monopoly they have, no longer provides access to the Municipal channel. GCI is no longer airing assembly meetings. There is no other cable provider in Alaska. GCI is a monopoly that abuses the state of Alaska and it's residents. I paid for these channels, and GCI arbitrarily takes them away. I have no recourse since they are not a utility. I can't wait for the day competition shows up and destroys your entire company. I'll gladly pay more as soon as an alternative to the monopoly is available. read more

GCI is so bad I think at this point I would rather have no internet at all then pay an unbelievable amount to have internet that would loose a foot race to Stephen Hawking. The service is just trash seeing as how my whole area/community has been complaining about how bad their internet is and yet they have done nothing. I high recommend goin to literally any other provider. read more

GCI is the absolute worst internet provider I've ever dealt with. I hope I can find a better service in my area or I would drop them so fast. They suck when things go out and there prices are outrageous. They don't really deserve one star the one that rated the 5 must be on drugs. Thanks for the worst service you can bring to alaska GCI read more

Terrible customer service, if there was any better internet in town I would switch at the drop of a dime.

Service within an hour. High quality internet at a great price. Easy to use app. Recommended.

I can not explain the level of contempt I have for this company. I pay for the best possible internet option and am met with constant outages and the worst ping possible throughout the entire world. They made a fake alliance with ACS called the alaska network. They avoid being a monopoly while still being a monopoly through a shady conjuction. I worked for the company for 6 years and was treated completely differently than once I became a customer. The utter lack of care for the customer is astounding, and I wish nothing but for another company to push them out of their complete control over all options in this state. I hate you more than words can state. May the gods strike down your overwealthy, cancerous lawyer owners. I hope they all get in car wrecks and become cripple from the neck down. read more

My phone service went out in my home. I took a while but they did fix the problem and did credit my account. Our work phones are work in progress. Thanks for your help in matter and I updated my review read more

Outsourcing the customer service was the worst thing they ever did! And they charge you a full billing cycle, even with ample notice of disconnect for service I am literally no longer going to use...SUCH A RIP OFF! read more

A monopolistic pig of a company, they have for the most part bailed on their cable tv subscribers for a streaming box (Apple TV), while cable providers in the lower 48 still have cable boxes that they actually update with the latest features, gci's move to streaming (Apple TV) only benefits them, no cable box no field techs equals more money in their pocket and definitely less customer service ! This is what happens when there is absolutely no regulatory body that watch's these monopolistic thugs. Also the first 3 review highlights are such hogwash it's pathetic! read more

Constantly going down. Terrible consistency. ABSURD price for what you get. Terrible customer service. I got the Red Unlimited and it keeps going down this is dumb. Interfering with work, life, and mental health read more

Absolutely worthless. Pay about $200 a month for just internet and it cuts out seemingly whenever it wants to. Really wish there was another internet provider. Cant wait for the day this company gets burnt to the ground. Total rip off. Customer service sucks also. read more

GCI is charging me for the highest internet pkg. I have called several times and asked them to lower it. They say they will. Then I get my bill and it is still at the higher rate. This has been going on for the last 6 months. read more

Buyer beware! GCI, the local internet provider, WILL do everything to get as much money out of you as possible! Due to the cost and service available, we decided to go with another carrier. On February 11th, 2023 I turned in my GCI equipment to a local store and was given a receipt showing I owed nothing. When I explained that I was cancelling my service, the only verbal communication from the individual who took the equipment from me was "ok". He took the equipment and printed out a receipt, handed it to me and walked away, saying nothing else. Come March 3rd, not thinking I had to turn off autopay on a closed account, we were charged for the next month's service. I called in immediately explaining the problem and was told that GCI no longer pro-rates their bills. I turned the equipment in on 2/11, my billing cycle was 2/10. Obviously, I didn't have the equipment connected on the 10th! After trying to resolve this issue with the customer service representative, I asked for a supervisor. A few minutes later the same representative came back to the phone. I could hear the supervisor telling her what to say. He told her that I needed to wait until the next billing cycle and they would refund my payment. 3/27/23 I called GCI to verify all the above occurred as promised. Two representatives and a supervisor later, and having to lose my patience, I was told I would be receiving what I was promised, a refund check in the amount that they overcharged me for one month's service! Everyone I have known who have cancelled their service with GCI complains that they are constantly receiving bills that they do not owe! One friend even receives a bill monthly for a negative amount! GCI owes them! UNBELIEVABLE! read more

Worst service EVER I have been with GCI since 1993 and it's been nothing but problems. I have been having the MOST WORST SERVICE can't get a tech to come out and fix my ISSUES. The thing is that they know we are limited in phone, internet and cable here in Anchorage, Alaska. We desperately need more choices other than GCI. Looking now so DONE with this freaking company so done. Unfortunately I had to put one star they don't even rate that will be putting in a complaint with the Better Business Bureau. read more

terrible wont update my new number on my esim so i cant recieve calls customer service is pushy and wont stop interruptung so you cant even properly explain and they transfer you from department to departmebt read more

I moved from Anc to Texas and I have been trying to port my number that I had my phone and internet with GCI. They made me pay 128,00 saying they don't pro-rate charges. I left the equipment on 10th of May and I still paid the full amount for something I didn't use. They said if I didn't pay they couldn't release my number to PORT. I paid and now they STILL DON'T release the number, after 11 days trying they say they will release on 26th of May, so for 6 days I have NO PHONE LINE and my phone line IS PAID a month ahead. This people are bad. The service is awful, I had the slowest internet I ever had, the cell phone doesn't work everywhere. They have bad business practices. Get better services provider there. I REGRETED having their service. read more

Absolutely terrible. I canceled my internet 2 months ago and turned in my equipment. They didn't actually close my account for another 10 days after I turned my equipment in which caused it to bill again. I called customer support and they told me they forgot to turn off my auto pay and they would refund me. I waited 3 weeks and no refund so i called again. They apologized again and said i would be refunded after 24-48 hours. I waited another week, no refund so i called again. They said that I didn't cancel until the date they have in their system and there was nothing they could do. I was now no longer getting the refund. Worst company I have ever dealt with. Told me multiple times they would refund then told me it was MY fault I got charged. read more

I would give them a BIG 0!!! I have had the services (cable tv, internet, and phone.) 4 times off and on over the last 13yrs. Most recently I had lifeline phone service. My service started in may and in June they suspended my service abruptly with no email or text message! NEVER EVER AGAIN!!!! read more

After 4 years here I'm relieved we're finally leaving this state so we have options. We paid $175/month for internet we have to fight with 45 minutes to get anything to load. And that's BS. You don't have this anywhere else but Alaska. 3 houses and GCI has always been our only option and they are the absolute f-ing worst thing I've ever experienced. If you get the chance to go with a different company, take it. Don't give this monopolizing giant another gain. read more

Massively overpriced and just raised prices again by $5. Only use them because they are the only option. $190/mo for gig internet and unlimited data is absurd. Trash company taking advantage of the fact they are one of the few providers in AK. read more

They lie about hidden fees. Ask explicitly for every hidden fee. Was quoted $14.99/month for a landline. Actual price ended up being $35 with all these bullshit hidden fees that they don't tell you about up front. DO NOT USE THEM UNLESS YOU HAVE TO. read more

Horrible service and they charge you an arm and a leg. We moved away due to a military pcs and were told we would be credited for the rest of the month that we had already paid for. It has been 7 months and I still have not got my money back. I have called at least 12 times and get the run around every time. No one seems to know what they're talking about or doing and then they say "no worries it'll be taken care". Lies. If you can stay away from GCI you will be thankful you did! read more

As others have mentioned, GCI pretty much has a monopoly on Internet and phone service in Alaska (especially rural areas) so they can charge whatever they want. Since I live alone I have the lowest priced Internet plan, which is $64.99 per month. Data is unlimited, but slows down after using 50 GB. After that the connection is noticeably slower and the quality of streaming videos is pretty poor. When I first has the plan it was $59.99 per month, but GCI clearly doesn't get enough money and had to raise prices for all of their Internet plans. Best of all, there was zero notification of the price change. No email, no letter, nothing. I had no idea until I noticed my bill was higher than usual. I went to their website and sure enough, all the Internet plan costs went up. GCI claimed they sent out flyers in the mail or something, but I never got one, and neither did my mom or a bunch of other customers. If you're going to raise costs, the least you can do is notify customers beforehand. If you want unlimited high-speed Internet, you're looking at almost $200 per month. Ridiculous, even for Alaska. The only reason I'm still a GCI customer is because of the lack of (better) options in Alaska. I've thought about switching to Alaska Communications, but their prices aren't much different and based on reviews, their customer service isn't any better either. read more

Worst Communication Company in Alaska. Customer Service and Repair are the Worst. Billing and Accounting can not add or subtract.

Biggest rip off on town, horrible costumer service and outrageous price tag. If you try reasoning with them, don't try you will just get disappointed. They have no competition in town and treat costumer like dirt. read more

For the past two weeks, our internet is drastically slower than it should be. By drastic, I mean we're getting 2.7 mbps speed although we pay for 2gig! I've spoken to tech support and every time they tell me the same speech "we're having minor maintenance issues on our end that will clear up within an hour or two". Not to mention you have to wait on hold for 2 hours to even speak to technical support. read more

Before I begin the star above actually represents a butthole as gci is a shit company. Way over priced, shity internet, and the phone service is terrible. I left gci and went to Verizon for 2 years. I had better service and faster internet with great customer service over at Verizon. My wife convinced me to save a little each month with an addition to my kids phones to try gci again. Less than a year later since I am now looking at our bill again, there is a bunch of bullshit charges. I cannot wait till another internet company comes to anchorage so I can dump gci faster than a piece of shit coming out of there 1 butthole review! read more

Cell phone service is very spotty, especially indoors. Customer service is non-existent. Good luck getting any assistance, and when you do expect it to not be done correctly. I have waited hours on the phone, several different times, just to get my login information (which still isn't fixed). They're website is very poor and never seams to work. In order to pay my bills I have to either wait on the phone for an hour or go to the store and wait in line. DO NOT recommend. I am switching providers. read more

Yes, you cover the villages. That was cool ..... 10 years ago. Now I can't do business in Talkeetna, or out of state, or anywhere outside of Anchorage. No bandwidth. No updates. No improvement. You, GCI, are a tech company. You can't sit on your bum and expect to keep up ...... unless you want to party with ACS in the gutter. read more

They make me want to kill myself Their wifi is sooooo laggy and you have to use their equipment and pay for it despite them saying you don't have to. read more

I terminated my internet service at the beginning of a charge cycle due to moving and emailed about the partial refund, then got this: "When services are cancelled, due to GCI billing in advance, we will no longer prorate your service at cancellation, however, you will still be able to enjoy your services until the end of your billing period." When I moved, and returned the device, how could I continue to enjoy the service??? read more

I had no alternative options and reluctantly had GCI installed when I arrived in Alaska. The service is unreliable and overpriced. They "upgraded" their billing during my time there resulting in numerous issues with billing and autopay. When I left Alaska in December I returned my equipment and closed my account. I was assured that I would receive my credit balance next billing cycle. Two months later I called and was on hold for almost an hour. The pin/password verification method is not effective. I set that 5 years ago. Phone numbers and drivers license numbers change when people move too, a cable company should be familiar with that phenomenon . It is now April, I have been told again, after wasting more time on the phone that I would get my credit balance refund in the mail. We will see. I have wasted countless hours trying to get a credit that should have been provided automatically. Recent high call volumes and the pandemic (April 2022 are not valid excuses for insufficient customer service. The response times are completely unacceptable. Avoid if at all possible. The worst! read more

One of the most nightmarish company to cancel services with. 2 months later an we are still getting billed for services. Ever since they swapped to their oit of state phone support everything has gone down hill. When we called 2 months ago we were told everything was done and paid in full etc. Today we get billed for almost 300 bucks. After talking to multiple csr now there will be another charge coming next mont. So 3 months later and we cant just finalize payment and be done. read more

We've been with GCI now for 1.5 years now, and I CAN'T WAIT to leave them. They boast about having the best coverage in Alaska. Well...I live in Anchorage and a 40 minute call will typical feature 2-3 drops/re-dials...4-6 brief periods where it goes silent...and sitting at my work desk trying to send one photo to the wife for work-related stuff...I watched it fail 6 times and go from a steady state of 2 bars...to no service while trying to send. On top of that...the "buy-out" promos...yeah right. They gave us credit for the cell phones we traded in...but the credits for cancelling your service with your other provider...they CLAIM to honor it...but never do. Even when Jessica, a service manager at their call center here in Anchorage PROMISED to "make things right...to find a similar amount of credits or do something to right the wrong"...after a couple months of fake effort...they never returned calls. You'd be better off using walkie talkies...or go back to AT&T. read more

They are extremely overpriced and they will do every sneaky and unethical thing in the book to squeeze money out of you. I transferred out of GCI and two months later they were still charging me, when I called about the problem they said "the date entered into the system that you left our company was this month". How fraudulent! They entered a fake date so they could continue charging me. I didn't even live in Alaska when I supposedly "returned the modem." I even went three times to the store when I was returning the modem to MAKE SURE I did everything I needed to do to leave the company. They guaranteed me all three times I was not going to get charged for anything anymore. Now, I have called 2 times to get the situation fixed. Still not fixed after I was guaranteed it would be. Trust me, you are better off with AT&T or Verizon!! read more