We had an excellent experience with Bulwark Pest Control. From the moment I called about an ant…read moreinfestation after moving into our new home, David T responded quickly and scheduled our service without delay. Our technician, Ryan McPherson, was outstanding. He was professional, knowledgeable, and very thorough in explaining every step of the treatment process, from the exterior of the home to the interior. I was especially impressed that he even removed electrical outlet covers to treat inside the walls, which gave me confidence that the infestation was being addressed thoroughly. The service was exceptional, the quality of the work was excellent, and the value was well worth it for the peace of mind we received. I highly recommend Bulwark Pest Control, especially Ryan McPherson and David T, for their prompt response, professionalism, and outstanding customer service.

Damien is awesome! Is very thorough, doesn't rush through the job and can always count on him…read more Highly recommend!

I wanted to take a moment and recognize Berrett Pest Control, along with one of their service…read moretechnicians, specifically, Mr. George. We have a brand new RV that we are using as a home away from home for work. We began seeing critters moving around inside after returning to our camper from a recent vacation. Harmless spiders, but all spiders are tarantulas in my household! Especially when they are crawling across the bed comforter. We had a problem, I needed the camper sprayed ASAP if I was to convince my wife to sleep inside again. The next morning, I got to work and searched online for help with our critter issue. I contacted a first, then a second local Pest Service business. Neither could fit me in the same day, and I totally understood. I knew I couldn't give up! The third phone call was to Berrett Pest Control. A very professional and knowledgeable person was on the other end of the line and eager to solve my dilemma. A little more than 3 hours later....Mr. George called to let us know he would be arriving at our campground in 30 minutes. Jackpot! My wife had nothing but positive things to say about the visit and did much bragging on Mr. George. She said he was super friendly and professional during his visit, and enjoyed him sharing his critter knowledge and advice. As a husband at work with a wife with a spider phobia....very much appreciated! - The Kirkpatrick's @ Seaside RV Resort

Hello-- I'm writing…read moreto hopefully rectify a situation in which your company has done less than stellar performance on all parts-- yet still choose to charge me even if I cancelled over a month ago when yalls services did no good. I am an attorney liaison with attorneys who would have a field day with your company. The way the business is being conducted is very bait and switch like-- and I promise I will let everyone know that If better service, overall, is not being done. If I don't stop being charged from your company when I'm not even getting services, and if I am not refunded immediately, I will take legal action. Given the documented history I have with the less than mediocre services from your company, I would appreciate this issue rectified sooner than later.

Ask for Steven! He is the most consistent with his services. He always arrives at the same he says,…read morehe is ALWAYS in a positive mood, and very respectful. Anytime I request for an extra treatment inside the home he has no issues and happily does so. I will resign my services just because of him!

"Avoid this company in Houston, TX. They always make excuses to reschedule and provide terrible…read moreservice. Would not recommend.

I called them earlier this week to show them my roof issues with piles of feces from a creature…read more Knowing I had no interest in handling it myself. I looked for a company to remove and treat the affected issues. I could see two areas when they came out they found one more. We assume it was raccoons not in the attic nor crawl space. First time having this issue but it's been resolved. I am a bit concerned since it rained last night post cleanup and treatment. I'm hopeful it solves the issue and I won't need to address again. There are no pictures post cleanup. I documented photos of what I saw to get an idea if I was calling the right company to handle.

Ruben and his team helped us with our mice issue. Ruben is very knowledgeable, honest and…read moreresponsive. Highly recommended!

I reached out to Critter Control due to some concerns I had in my attic. Unfortunately, my…read moreexperience ultimately came down to a lack of transparency and professionalism, especially when it came to the costs and work performed. I was told over the phone and on my invoice that my payment was the final payment, only to receive another invoice afterward. I also clearly declined the ongoing monthly treatment when it was offered, yet someone apparently came to my house afterward without any notice, and I was charged again. I've tried to address this directly by phone and email, but haven't been able to get a satisfactory response. I'm generally not someone who leaves negative reviews, but I felt it was worth sharing my experience so others can make their own informed decision before using the company.

I rarely leave negative reviews, but the lack of communication from Critter Control has been…read moreextremely disappointing. This week alone, I have rearranged my schedule and waited at home on three separate days with little to no proactive communication. Every update has required me to reach out first, and when I do, I often feel like I'm inconveniencing the staff simply by asking for information. Considering the significant investment I've made and the service expectations outlined during the sales process and in the agreement, I expected a much higher level of professionalism. Clear communication, confirmed appointment times, and follow through should be standard, not something the customer has to chase down. I do want to recognize Brandon because he has been great when it comes to the actual service. He has been professional, knowledgeable, and thorough while at my home. My frustration is not with him. It's with the overall communication and scheduling process. I simply wish the communication from the office was as proactive and reliable as the service Brandon provides. The work itself may ultimately resolve the issue, but the overall customer experience has been frustrating. Clients should not have to repeatedly follow up just to find out if a technician is coming. I hope Critter Control improves its communication and customer service because the current experience has fallen well below my expectations.

It's not easy deciding on a pest control service. These days we have to consider the level of the…read moreproblem, and what we are willing to do to reduce the use of toxic chemicals in our homes and gardens. The environmental element was really important to me and so I was looking for a service providing a non-toxic product. I decided on Naturalcare and found Nick and Steve to both be helpful and responsive, and the office staff extremely eager to help. I'm very particular about insect control and appreciate the plan I got which ensures I'm kept happy and I'm grateful for their services :-). They have done a great job.

Patrick has been providing my HOA and PM jobs with excellent services for all types of…read moreexterminating projects.

Carpenter ants decided to take over our living room. Reached out to H-Town on Yelp Projects and…read moreLuis was fast, responsive and could get a technician out that same day. They had flexible solutions, a contracted and single service option, which I greatly appreciate. Shout out to our Tech Dallin, he was great, arrived ahead of schedule, checked in via text and effective at treatment!

H -Town is AWESOME! They are so polite, professional and the customer is put on a pedestal of…read morecare and concern! My service tech today was Terrance, So nice, so professional , and courteous. He was so thorough. He had to treat our back yard as my daughter and I had our gate locked the first visit. We had spider and wasp "bug squatters"! They had to GO...Terrance was on the job!! And... He WILL BE Back...!! If I see them again!! LOVE this company and crew!!! And the price for the service you receive is like "WHAT...for all this, sign me up!!!

We contacted them first and never follow up with us, not even to schedule. I guess they weren't…read moreinterested in our business.

Jaylen was very professional and nice. Explained all the services and answered all my questions. In…read morethe service date technician showed up promptly and calling me to let me know he was in his was. This was my first experience with this company. So far so good!

Melvin tech was the best. Finally somebody take care my problems inside home. Thank youread more

Hakim provided excellent customer service. He was thorough and made sure I was satisfied. Thank you…read morefor a job well done!

Solved my problem quickly. Called these guys up told them my issue, they quote me a price, showed…read moreup to spray, and my bug problems are solved. Total explained everything to me answered all my questions. Answers my calls and text every time. Highly recommend them for pest control issues. Great customer service.

I don't typically post negative reviews, but I'm sharing this to document our experience and to…read morehelp other homeowners make an informed decision. We live in a home built in 2021 near active construction and developed a rodent issue in the attic. After initially managing it with traps, the problem escalated when I noticed a strong odor on Monday, 4/27. We found significant droppings and urine staining in the attic, so I requested multiple estimates. Pest exclusion quotes ranged from $900-$1,850, and duct/insulation remediation ranged from $4,800-$7,800. I found Total Pest Elimination based on strong online reviews from yelp. On Wednesday, 4/29, I contacted Juan (the owner) for a written estimate. He sent Elli to inspect the attic; he attempted to locate the source of the odor and set traps but could not find the dead animal. I repeatedly followed up for the written estimate, which was not provided until the next day. My husband and I hired the company because they offered a single-scope solution, provided the lowest quote, and indicated they could start quickly. The total estimate was $6,600, and Juan stated the work would take a couple of days. Communication and scheduling were inconsistent from the start. On Thursday there was no proactive update; when I called, Juan said they would begin Friday, 5/1 at 9:00 a.m., and offered to send Elli Thursday evening to set traps. Elli arrived with Andrew, brought odor eliminators, set traps, and again searched unsuccessfully for the dead rodent. They confirmed they would start work at 9:00 a.m. the next morning. On Friday, 5/1, no one arrived at 9:00 a.m. At 9:22 a.m. I texted Juan and was told Andrew was "around the corner." Andrew arrived around 9:48 a.m. without supplies or direction and remained in the attic until about 12:30 p.m., when Juan arrived for the first time with minimal equipment (a small shop vacuum, bags, and paper to protect the entryway). Juan then requested 50% payment to purchase supplies, which had not been discussed in advance. Elli arrived after 2:00 p.m.; with limited equipment, they located and removed the dead rodent and then left. I was told they would return Saturday at 9:00 a.m. to complete the job. By this point I had paid $3,500, and I was relieved the odor was improving after the rodent was removed. A larger crew arrived Saturday and began removal work with two shop vacs, but the job was not completed. I was later told Sunday would not work, and that they would return Monday at 9:00 a.m. and finish by Tuesday at the latest. Late Sunday night (11:35 p.m.), Juan texted that he was trying to locate a machine to rent and would update me in the morning. As of Tuesday, the work still was not finished, and the team left approximately 10 large bags of old insulation at the curb despite my request to move them (my garage has been unusable throughout this process). It is now Wednesday; I have had to cancel appointments and stay home, which has disrupted my job search and daily schedule. I also want to clarify what was represented as included in the scope of work: closing all exclusions, setting traps, and returning weekly (four weeks) to remove any rodents caught. I was also told they could remove and replace all contaminated insulation and, once removed, sanitize the attic floor. That capability was not there. Juan arrived with only a small shop vacuum and suggested the crew shovel insulation out. He hired contract workers who said the proper machine and appropriate PPE were required, and there was no plan or containment (plastic sheeting), even though our attic access is inside the house--not in the garage--so containment is essential. The insulation "upgrade" conversation was also misleading: I was told I would need to pay an additional $1,500 to upgrade to fiberglass, but the insulation already in my attic was fiberglass (R-38). I asked for the same R-value to be replaced, but what was brought was the cheapest material available and did not match what we agreed to. As of May 7, I am out $3,500 and left with a major mess: dust throughout my house and garage, and my garage is still unusable. The workers who were in my home worked hard over the week, but they lacked leadership, proper supplies, and clear direction. I terminated Total Pest Elimination on May 6 and now must hire someone else to clean up and complete the attic work. Juan may do well with basic pest trapping but based on my experience I would be extremely cautious about hiring this company for exclusion or insulation/remediation work.