Solved my problem quickly. Called these guys up told them my issue, they quote me a price, showed up to spray, and my bug problems are solved. Total explained everything to me answered all my questions. Answers my calls and text every time. Highly recommend them for pest control issues. Great customer service. read more

I don't typically post negative reviews, but I'm sharing this to document our experience and to help other homeowners make an informed decision. We live in a home built in 2021 near active construction and developed a rodent issue in the attic. After initially managing it with traps, the problem escalated when I noticed a strong odor on Monday, 4/27. We found significant droppings and urine staining in the attic, so I requested multiple estimates. Pest exclusion quotes ranged from $900-$1,850, and duct/insulation remediation ranged from $4,800-$7,800. I found Total Pest Elimination based on strong online reviews from yelp. On Wednesday, 4/29, I contacted Juan (the owner) for a written estimate. He sent Elli to inspect the attic; he attempted to locate the source of the odor and set traps but could not find the dead animal. I repeatedly followed up for the written estimate, which was not provided until the next day. My husband and I hired the company because they offered a single-scope solution, provided the lowest quote, and indicated they could start quickly. The total estimate was $6,600, and Juan stated the work would take a couple of days. Communication and scheduling were inconsistent from the start. On Thursday there was no proactive update; when I called, Juan said they would begin Friday, 5/1 at 9:00 a.m., and offered to send Elli Thursday evening to set traps. Elli arrived with Andrew, brought odor eliminators, set traps, and again searched unsuccessfully for the dead rodent. They confirmed they would start work at 9:00 a.m. the next morning. On Friday, 5/1, no one arrived at 9:00 a.m. At 9:22 a.m. I texted Juan and was told Andrew was "around the corner." Andrew arrived around 9:48 a.m. without supplies or direction and remained in the attic until about 12:30 p.m., when Juan arrived for the first time with minimal equipment (a small shop vacuum, bags, and paper to protect the entryway). Juan then requested 50% payment to purchase supplies, which had not been discussed in advance. Elli arrived after 2:00 p.m.; with limited equipment, they located and removed the dead rodent and then left. I was told they would return Saturday at 9:00 a.m. to complete the job. By this point I had paid $3,500, and I was relieved the odor was improving after the rodent was removed. A larger crew arrived Saturday and began removal work with two shop vacs, but the job was not completed. I was later told Sunday would not work, and that they would return Monday at 9:00 a.m. and finish by Tuesday at the latest. Late Sunday night (11:35 p.m.), Juan texted that he was trying to locate a machine to rent and would update me in the morning. As of Tuesday, the work still was not finished, and the team left approximately 10 large bags of old insulation at the curb despite my request to move them (my garage has been unusable throughout this process). It is now Wednesday; I have had to cancel appointments and stay home, which has disrupted my job search and daily schedule. I also want to clarify what was represented as included in the scope of work: closing all exclusions, setting traps, and returning weekly (four weeks) to remove any rodents caught. I was also told they could remove and replace all contaminated insulation and, once removed, sanitize the attic floor. That capability was not there. Juan arrived with only a small shop vacuum and suggested the crew shovel insulation out. He hired contract workers who said the proper machine and appropriate PPE were required, and there was no plan or containment (plastic sheeting), even though our attic access is inside the house--not in the garage--so containment is essential. The insulation "upgrade" conversation was also misleading: I was told I would need to pay an additional $1,500 to upgrade to fiberglass, but the insulation already in my attic was fiberglass (R-38). I asked for the same R-value to be replaced, but what was brought was the cheapest material available and did not match what we agreed to. As of May 7, I am out $3,500 and left with a major mess: dust throughout my house and garage, and my garage is still unusable. The workers who were in my home worked hard over the week, but they lacked leadership, proper supplies, and clear direction. I terminated Total Pest Elimination on May 6 and now must hire someone else to clean up and complete the attic work. Juan may do well with basic pest trapping but based on my experience I would be extremely cautious about hiring this company for exclusion or insulation/remediation work. read more

We called Total Pest Elimination for an emergency and they arrived in less than an hour to handle the situation! Their prompt, courteous service was outstanding! Highly recommend!! read more

We were having issues with wasps getting into the house. They were able to come out the same day over the weekend. Eli was the specialist who came out and he did a very thorough job of treating the underside of the roof, the yard, as well as the chimney and attic. Would definitely use them again. read more

Today I had the pleasure of working with Natalie, she came out, she's fearless and she went right to the source(s) of the problem. I have had issues with Roof Rats of late, Natalie efficiently located the problem areas, assessed the entire situation and provided a recommendation for service on site. I can't wait to work with them and had the peace of mind that my home is rodent free and insect free. UPDATE: Rather than leave a bad review, which isn't fair, I want to follow up on my experience and leave a rating that is reflective of my individual situation. I hired TPE after Natalie came out and identified the problem and made a recommendation to move forward with pest exclusion, which was in my original review. The men came out and worked over two days and sealed my home and garage in places. They worked very hard and I will not complain about the work that they did. It was very neat. But it didn't solve the problem. Rats were getting inside my house, still. They were still finding a way into my roof as well. As a courtesy, Natalie dropped by with some glue traps but we never did a final walk through to check the work. Today my uncle came by and walked the property. We found some inconsistencies in the entry points that were closed in certain areas but left open in others and some places that were overlooked. I sent photos and called Natalie and she advised that they would come out and look, but that some of the areas in my photographs weren't part of the services they provided (specifically caulking around the windows), and that rodents wouldn't come in through an opening around a window which is not true, a rat will get in where they can fit in and I could fit my hand inside of some of the things left open. But ok, fair enough, you don't do exclusion work around windows, noted. The areas that were inclusive were not explained to me, just that they would go around the parameter of the house and seal off everything. I was happy to pay for the cost of labor and materials, and wasn't looking for them to come back out and do anything, but instead asked for a reduction in the cost of service. I want to pay for the work to be done right. She told me that rodents don't enter through the places I showed her which is not true. Juan, who I assume is the owner, called right away and was very nice and attempted to make things right when I expressed why I was dissatisfied. I explained to him that this was in no way a judgement on the work that the men DID do, but sincerely expressed concern over what was not done. I was going to allow him to come back and see for himself and we'd settled on that. When I got off the phone, I realized that Natalie had sent me a text message that I assume was intended for Juan calling me a "complicated" customer. I don't understand how I became a complicated customer. I hadn't had a walk through so outside of the photos that were shared, she doesn't know what areas were missed. The photos show what clearly was not done to my home, and I even included a photo of the window that was not a part of service. Honesty, had she not sent that text by mistake, I probably would have let matters go and just severed the business relationship, but overall, I paid for an exclusion service and only part of the work was completed. I don't think there is anything complicated about that. read more

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We are new homeowners and had been hearing noises in our attic. We called Juan on Friday night in the middle of a tornado watch and he responded and came out. He was very knowledgeable and made sure we knew exactly what he was talking about. He was honest and did not try to take advantage of us and our inexperience with rodents. I appreciate that. He sent this pic after he left to make sure we remembered the next steps to prevent this from happening again. If you are looking for honest, dependable, and fair, Juan is your guy! There are no customer service reps to deal with. Thanks so much Juan! read more

Total Elimination - Open area outside of home that may be an entry point for rodents - Pest Control Near Me - Houston, Texas

We had a project for our home we recently purchased and Juan came through with excellent services from flooring to paint other additional handyman services we were needing. Great work and communication through out the entire process. Reasonable quotes, great quality work, cleanup and excellent communication through out the entire process. Would highly recommend. read more

We have used Total Pest Elimination in the past and were happy to do so again today as a routine service. Alan was very professional and very clean! He was also incredibly thorough and asked to go in our attic space that's never been used and found rat droppings! He took care of our general service in addition to the issue in the attic, and we are very happy with the level of service we received. We will continue to use this company in the future. read more

Professional service delivered in a first class manner. I have been using Juan's services for 6 years and would thoroughly recommend his company. Nothing is ever too much trouble and he is very responsive. Total Pest Elimination is a family run business that delivers fast, professional and friendly service. Thank you. read more

Arrived within time they stated, super nice, very helpful and communicated well. Very respectful of our space, explained what they were doing. Will use again. read more

Let me say that I looked at many exterminators as we were having a big ant problem. I message these folks and they came out that day. I am impressed with their customer service and Natalie was fantastic. She was COVID conscious and was a pleasure to have in our house. We will be returning customers for SURE!!!! read more

I called Total Pest Elimination to start my regular maintenance schedule with them as i just moved into a new place. They were very quick to respond to my quote and willing to come out immediately. Natalie showed up on time, was really nice and very professional and explained everything to me. She came in with a mask on, gloves and booties and did my entire house within just a few minutes. It was easy, painless and i felt better that there would be no little bugs running around. They also have better prices and are more willing to work with you on your needs than any of the other 6 quotes i got. I will definitely be recommending them as well as using them year round. Thank you Natalie! read more

Thanks Total Pest Elimination! Thanks Natalie for your fast dependable service. My family and I didn't even have to leave the house during servicing. I am an asthma and allergy patient and the chemicals used are not irritating to my condition. No mess and no stress. We will be repeat loyal customers for sure. read more

We first had them remove rodents. They were efficient and very thorough. Returned 6 times till they were gone. Suggestions but were not pushy. Now they are helping us get rid of gnats. We believe they are sincere and competent. Will call with any other problems. Talk to juan. He will take care of you.rodney e marshall read more

Unusual situation, cable guy found a freshly dead cat on the side of our house on a Saturday afternoon. We didn't want to touch it, so one call and Juan came out a few hours later and removed the dead cat... and my neighbors with young kids were very happy it was gone. Recommended! read more

Great service, the price he quoted me was almost exactly what I paid. Came out promptly, and got the job done quickly.

Called this morning and they came out this afternoon. Natalie was wonderful. Dressed for COVID. Explained everything clearly and then completed the service. Very professional! Highly recommend! read more

Very professional and responds quickly. I had a lot questions before and after the visit, they answered everything and gave me preventative measures. I messaged the company late at night and was able to schedule an appointment in less than 24 hrs. Awesome job guys will recommend to everyone. read more

We had a late night guest that was trapped under our house. It was after 9:30pm on a Friday and no other "24 hour" pest control companies would answer or call us back. Juan with Total Pest did and we are so grateful. He sent out Santos to help us. He was up to the challenge even though it was freezing and muddy under our house. He knocked out the job in 30 mins with a great attitude and was very professional. They will be our go to pest company from now on. read more

I had an emergency in the middle of the night with a creepy crawler in the attic. I called several companies, but only got voicemail then I called these guys and got a live person and got taken care of within the hour of me speaking with them. The person that came was very friendly even though it was so late. Very professional company. read more

We have been using Total Pest Elimination for about 8 months here at the restaurant and they're always very professional and knowledgeable. Juan never fails to answer our calls promptly day or night. Ready to handle and talk us through any concerns that we may have. read more

Pest elimination has been doing our 4 restaurants for the past two years, and it has been a very good experience. Juan always returns phone calls and reacts to any issues we might have. Leaves a good report and follows up with his service. I recommend him highly. read more

We called them around midnight, by 1:30am, they caught out RAT, had checked the rest of the house for possible openings and made recommendations on how to seal them up. VERY professional, responsive, friendly and FAST! All of the other "24 hour" services out there are not true 24 hour services. An answering service took the call and said someone would get back with us...still waiting. I guess they can claim 24 hour as long as someone will answer the call, doesn't mean you will get service! So glad we found this company! Thank you Carlos and Juan!! read more