Reached out to Frontier requesting a refund for our seat upgrades that we did not receive on our flights because of the cancellation and basically they said, we still got you there, too bad! But they are sorry we did not receive what we were expecting - LOL! Paragraph 2, they took the time to review my reservation (??) but noted my trip was from Orlando to Punta Cana, it was not, it was from Chicago. Save your sanity, do not fly with Frontier, total nightmare! read more

Frontier Airlines - Airlines Near Me - Chicago, Illinois

this airline might be cheap but at the expense of customer satisfaction. after paying to check a bag on a recent flight the bag was so damaged when i picked it up at baggage claim that it was barely recognizable. the baggage claim agent would not take a claim form and was extremely rude . she said i would have to file a claim online.. it was 12midnight so i waited till morning to file claim. the online site wasnt working. I finally got to talk to a custome service representative at 2 pm in the afternoon.. she proceeded to tell me that there was nothing she could do because i didnt file a claim within 4 hrs after picking up my damaged luggage..DUH???????. hard to do when the site is not working the agent is not working and you cant get ahold of a live person!!!!! I have now been on the phone for the last hr waiting for a supervisor listening to music... IF YOU ARE LOOKING FOR A GOOD PRICE THEN FRONTIER IS OK BUT IF YOU WANT SOME OR NEED CUSTOMER SERVICE????? STEER CLEAR OF FRONTIER read more

I am SO disappointed with the way Frontier does business. There are many issues but the primary ones are as follows: There are NO free bags. My son & I flew from Ohare to Orlando. He had a carry on & I had a checked bag. We were charged $260!! That was more than our flight! Also every text, email I received was trying to get me to pay for more luggage. On the flight itself, everything was extra. $5 for a small cup of coffee. That is astronomical. No WiFi. On the plus side, the flight attendants were very kind & patient. I realize this is a budget airline, but with all the extras, I truly did not save. My family will not be using Frontier again read more

If I can save one person from flying this airline then I'm thankful!! This airline and company are horrific. The savings you get is out weighed by the non existent customer service. The fact that this company basically pushes you to use their online tools and then their system is constantly crashing is beyond ignorant!! Please-Please for the sake of your time, sanity and overall health, do not fly this airline ever or until they are bought out by a company that cares about its customers. read more

Worst airline I've even flown with. Trying to leave the Dominican Republic our flight was delayed for 6 hours, then canceled at the 6 hour mark. They offered a hotel but were not able to confirm where it was or if we had transport back. Half the passengers choose to stay in the airport and after realizing the airport had no working water, we asked for water bottles which frontier promptly denied us. The flight was rescheduled for 9 the next morning, but once again was delayed for 1.5 hours because they had no pilots. After trying to communicate with the manager on duty one on one, it took a quarter of the plane to approach his desk to even get a response, and his response was to laugh at a man who said he needs to get back to his kids. Terrible customer service, a disorganized and irresponsible airline. Would never fly with them read more

Love the flight prices of frontier but the one carry on rule very frustrating! I had one backpack that had hardly anything in it and was stopped by the employee to prove it would fit in the "box". The backpack fit perfectly within your requirements. Very frustrating! Don't allow the carry on if the employees are required to stop travelers to prove it fits. read more

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The good it is cheap as long as you don't bring bags. And your expectations are as follows The reality of no frills. They literally mean no frill nothing is included but your ass in a seat. Lets talk seats. Seats are are the most god aweful uncomfortable seats I have ever sat in including church and jail. Wood pews and a concrete bench have more cushion then Fronteir seats. They are relentless on bag fees. Oh the new dreaded bag fees. No matter what and if you forget to pre pay they rape you in the ass financially at the gate quite literally. Double fee for not pre paying No nothing is free. To use the restroom swipe your card No free checked or carry on. Personal item as long as it is the size of a very small handbag. Maybe. but the bag checker will verify it qualifys so you run the risk of running afowl of the bag fee policy. No free snack No free soda Traytables are tiny Seats are god awful. If seatbelts were not federally mandated they would charge for that as well. There refund policy is 24 hours They do the bare minimum or less to get by the way they see no frill is bare minimum or less . Everything I had always assumed was a part of the ticket is a frill read more

I'm so unsatisfied by frontier airlines that I'm leaving a review in my seat while waiting for take off. Talk about a rip off. This is the worst airplane seat I've ever sat in. First, it's thin so I feel literally every movement by the kid behind me. Second, it's hard, doesn't recline, my knees are scraped by a futile back pocket, the table is the size of an ipad, and I look down at the carpet to see nasty marks which look like globs of gum. Worst part is that this flight was meant to save money. After paying for a carry-on ($40) and a check in bag ($30) I would have rather spent that extra cash for a southwest experience. Lesson learned. Frontier is awful! read more

Frontier Airlines - Nasty - Airlines Near Me - Chicago, Illinois

Three hour delay on a sunny day because they had no flight crew! Who runs this garbage company! I would have felt better if the desk clerk lied instead of told us that. read more

If I could give negative stars, then I would. Cancelled flight, cancelled flight, too full. My one-week vacation was completely destroyed. No explanation why, just no flight on consecutive days. I am still struggling to get some type of compensation. One of its representatives offered a voucher to fly this airline!! I would not work with this airline ever again under any circumstances. I would rather pay more and actually have a flight. You can charge less when you do not actually fly anywhere and have absurd restrictions on baggage. Never, never work with this unprofessional company. I would rather walk and sail on a rowboat to Europe than try this again. Please tell everyone you know never to fly with this unprofessional and callous company. read more

DON'T EVER FLY WITH FRONTIER!!!!! We were over by 7 lbs on our way home but on our way here we weren't!!! We packed the same exact stuff going back and forth. Frontier charged us $125 for one suit case. The seats don't recline and the drinks were super hot. DON'T FLY FRONTIER!!!! Staff on plane were great. read more

So got a txt and email that flight was delayed checked online and still said on time so I decided to call and rep says flight is still on time, so I ask why the emails and txt about delay she puts me on hold to look in to it further and tells me that this flight has actually been canceled that the next available flight is a day or 2 after, I ask what was the reason she states Air traffic control canceled the flight due to weather. Come to find out that my flight was neither delayed nor canceled. This all happened 5 hours before the flight what kind of service is this Frontier read more

Frontier Airlines - The flight I was supposed to be on - Airlines Near Me - Chicago, Illinois

I love frontier airlines. As a single woman, I have no problem. I only travel to locations where I do not need a change of clothes so paying for baggage is not a problem. Everything I bring fits in one carry on and it's great! I hear a lot of people complain about paying for their checked bags. This is how these flights are so cheap, what do you expect! They provide the option to travel with no bags for less money because they don't use as much gas flying to get there because of weight. By the time you add in the bags, it is no different than the cost of any other airlines. In fact, in almost all instances it's still cheaper than most! You also know this going into it, so don't purchase your ticket through them if you have a problem paying for your bag. You know this well before hitting purchase on the ticket, so I don't know how you can complain... You also most likely would not have purchased the ticket if it wasn't the cheapest one of all the airlines. I have rarely had a delayed flight (knock on wood) leaving from Chicago or Phoenix. I travel at least once a month to give you an idea of how many flights I've taken the last couple of years. What's even nice is that at both airlines the Frontier gate is close and not at the end of the terminal like Spirit's is. Where my problem with Frontier is... that they can't pay .50 extra cents for inflight menu's!!! I am a graphic designer and know the importance of customer experience. The menu's are either missing, missing pages, ripped corners, and just worn. They need to spend the extra $$ to provide quality materials. It's more efficient than replacing the menu's monthly. I recently asked a stewardess how often they were replaced and embarrassed, she said, "supposedly once a month". If you're not going to replace them, spend the extra few cents on thicker paper and laminate and make them last! TIPS: -download the app and check in online -do not purchase a seat... if you booked together on one account, you'll be seated together. read more

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Frontier Airlines is the worst Airline I ever experienced. The staff were really unhelpful in midway airport. My flight was suppose to take off at 7:10am I never taken a flight before. I get there at 6:20am. The lady at the counter told me that I was late that I was suppose to check in at 6:10am. So I told her I'm only 10 minutes late can you please let me get on my flight I spent a lot of money on this flight. She tell me there nothing that she can do. I ask for a manager & the manager never came to talk to me for help or nothing.. so i couldn't even get a refund or nothing I had to book another flight. I will never again go to midway airport, I for now on book my flights at Chicago Ohare airport. read more

Way to go Lauren and Veronica of Frontier Airlines at Reagan International Airport. Today:March 21 I was early to the airport so waited in line at Frontier ticketing to ask the gate number from Reagan international to Denver(it was not on my boarding pass and there were no monitors in sight). "Hi," I said when I got to the front, Can you tell me the gate number for Denver." I was in a great mood because I had a very nice time in DC and Norfolk, Va. The rep. behind the counter, Veronica, ignored my gate number question , and said there would be a fee for my bag that was strapped over my shoulder. She didn't even know who I was yet. Besides, I hadn't been charged on the way in because my bag has a heavy leather jacket inside and I put it in there when I arrived at Reagan because it was warm and sunny out. "Can I do this at the gate?" I asked. "I have a jacket and sweatshirts in here that I can put on." "Boarding pass, please," Said Veronica. I handed it to her. "Do you want to pay the fee Online?"She Asked. "You haven't paid for Your bag." "Ok," I said. I don't mind paying the fee but you are being very dismissive of my original question. I came here to ask for the gate number and you still have not told me." She didn't reply. She looked frustrated, like she had to deal with this all the time. "Can I have you name please?" I asked. "Veronica castillo," she said. "Ok, can you tell me what the bag fee is for?", I asked. She Pointed to the test box that says Personal Item.to I went over and stuffed in my bag. It fit even with the jacket inside. Veronica was talking to Another rep so she didn't see me.I took a picture.(See pic.) I returned to her and said, "It fit in. It's also full of clothes. I can put on my jacket and sweatshirts that are inside. It fit in the box anyway," I said. I tried to show her the picture, but she want interested. "Ok," I said, "I'll take care of that at the gate. Can you please give me the gate number number?" She rattled off the gate very quickly and all I understood was "A." I asked her to write it down. She refused. I came up here to ask about the gate number and you are treating me rudely," I said. "Can I speak to Someone else? Over came the Rep Veronica had been speaking to while I was at the test box. The first thing that she said was, "She wasn't being rude to you. "You need to pay for your carry on." "Ok, I get it," I said, "I just need the gate number.Can you write it down?" "We don't provide that service, " she said. She brought me a pen and bag tag to write on. "Can I have your name please," I said. "Lauren," she said. "Last name," I asked. "Just Lauren," she said. I knew I was leaving from gate A, so I left. Went through security. Went to the bathroom and put on my jacket and sweatshirts. The bag now had 2 pair of pants, underwear, a Cell phone and a laptop. My bag was small enough to fit under my jacket now. But that wasn't even the point. The point was, why am I being treated like the enemy? I was in a great mood and these two were pushing me around. Why was I warned about my bag before Veronica even looked at my boarding pass? Guess who was at gate A7 when I arrived: Veronica Castillo. I didn't want to deal with her again. She obviously hated me, or was indifferent. Who knew? I went to another rep.who was eagle eyeing boarding passengers. She looked irritated like Veronica and Lauren, but even more stressed, and she was wearing an orange thingy over her uniform that made her look more TSA. I asked her if she could look at my bag and tell me the policy because downstairs... She cut me off. "Your carry-on was already flagged, she said. "It is a duffel bag, " Duffel bag pays the fee whether or not they fit in the square," she said. "Go to the agent at the desk." Nooo. I had to face Veronica again. I walked to the desk and showed her the bag. "It will fit in easy now, " I said. Veronica had that look like, "If you mess with me now, you will miss your flight. "You can pay by debit or credit, cash is not accepted," she said. I handed her my credit card without asking price. I had given up and we both knew it. I got on the plane and I'm on my way to Denver now. Duffel bag was $99. The clothes inside are not worth that. But the price isn't my issue. My issue is that I was treated poorly for No reason. I was in a great mood coming into DC. Everyone treated me so nicely in that beautiful city. But this service really brought Me down. I was treated like an enemy from the start. I've worked restaurants my whole Life and I know customers can be unreasonable. But that wasn't me. I was courteous the whole time. I never berated or swore or even raised my voice. What bothers me most is that I was flagged and treated with the same disdain when I arrived at the gate. I was tagged as the enemy. I saw other customers being treated with the same rudeness and disregard. There was no time to explain for them, because the plane was already boarding. read more

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I wish I could give a negative star rating !!! This is the worst airline I have ever flown. They make Spirit seem like first class. Spend the extra money and fly with someone else. They never sent a wheelchair for me so I had to walk the airport with a broken foot and then they over booked the plane by double and delayed the flight by 2 hours handling their mess up . Idiots. Also they do not board active service member first. So they hate America as well. read more

Frontier is no longer the premier airline to west coast destinations like Colorado it used to be. It has become a budget friendly airline akin to Spirit primarily because services are unbundled. Overall, it is not a bad deal - if you can handle a low frills flying experience. A few friends and I came across a round trip nonstop flight for $60 before added costs. It just so happened it was the weekend of the Saints/Tampa game and it also happened to be winter in the Midwest. So, we found little reason not to book a weekend trip. The departing flight was a bit delayed due to a electrical issue which is never what anyone wants to hear when flying. However, the pilot did a good job keeping us informed. The returning flight which was from Tampa, was on time. The only aspect which is different than other airlines is there's no heads up as to when boarding will begin. The first comment on the microphone was for the first group to board. Other aspects worth noting: - carry ons (a/k/a personal bags) that do not fit under your seat are extra (see picture below for size details) .... For females, a small cross-body purse could be brought in addition to your under the seat item (i.e. Backpack or small duffle) - checked baggage and overhead baggage are extra - if you want to select your seat, it's more too. - water is the only free inflight beverage. - seats are hard and do not recline. - tray tables are the size of an iPad mini. Lol If you are planning a short getaway, this is a decent airline. If you can avoid paying every extra charge and Frontier is cheaper, book it. If you need all of the above extra charge items, save yourself the hassle and book a traditional airline. read more

Frontier Airlines - Airlines Near Me - Chicago, Illinois

I will NEVER use this airline again. They're crooks. The absolute worst airline I've ever experienced. And whenever I try to call someone you can't speak to a human and they're email address is undeliverable. What kind of janky company is this? read more

I've never had a worst experience in my life, the company overbooked our flight by 10 people, which means 10 people did not get to go on their family vacation. Next we were TWO HOURS DELAYED ON THE PLANE and they did nothing but hold their dicks in their hands, I feel bad for the poor people employed by this company, they will NEVER receive any of my money again read more

If I could give this airline 0 stars I would. The staff is horribly rude, they oversell seats and don't give you anything back, and they are always late to take off. 0/10 would NOT recommend. And every single person on this flight has said that they agree read more

worst airline ! flight suppose to leave 8:59pm hasn't left and it's 10.20pm Plane looks like it's falling apart Do not fly with this piece of shit airline read more

Our flight was delayed 6 hours and we didn't find out until we arrived at the airport. We didn't get any notification via email, text message, phone call, nothing. Their website is a joke. The airline employees at ORD were unapologetic and are also a joke. Every aspect of this airline is a joke. They wouldn't even waive the $40 per bag check-in fee for the major inconvenience. I will never fly with this airline again. read more

Flight 45 from Cancun to Chicago was delayed 9 hours. The communication from the texts from Frontier, the display board at the airport, and what the gate attendant was saying were 3 different things. The $15 dollar food voucher that was given by Frontier wouldn't over a bag of Doritos and a water. The flight was to board at 11:40 am. Like I stated it was arrived at 19:28. And on the tote board the status of the flight said on time even though it was 9 hours late. So we arrive in Chicago and Frontier don't even radio ahead and make sure the entire ground crew is ready. s we have to wait an additional 30 minutes just to get off the plane for a jet way driver And all the gate agents for Frontier were rude. The one in Cancun told a lady don't film me I'll call the police. She was looking at the phone to give him the information Frontier texted her. Two words: CLOWN SHOW read more

Actually ZERO stars. We left Punta Cana DR and blew a primary hydraulic line at 6000 ft. Pilot diverted to Orlando where we made an emergency landing! Pilot and crew did a great job here and we, the other 182 on board, were ecstatic to be safe. The problems all followed. Before actually landing the pilot informed us there was another plane waiting and ready to go per corporate in Denver. Upon landing we had to go through customs where we were told to wait for our luggage. 3 hours later told we would not get our luggage. We were told they couldn't get it off the plane. We were then told we would be heading to the other plane to get home. We landed in Orlando at roughly 7:30. They told us to head to gate 93 and hustle, don't slow down or stop for food even though it was after 10Pm at this point and literally everything was closed. At this point we all started moving only to get help up at TSA for almost an hour while they retrieved agents. Finally after 11 we headed to the gate. OMG, our pilot and crew were sitting there and had no ability to get on the plane. There were no workers and the girl who was suppose to be there just left. Now we are stuck. Mind you we were 183 people plus 6 crew members just stuck at a gate who hadn't had food or drink for for about 6 hrs. The airport is closed and we have no options and are then told we won't leave until 6 am! Our luggage isn't coming with us either. We were stranded for 12 hrs at an airport with no ability to buy food or drink. Not one time did a frontier rep appear or try to help us. The pilot actually stayed until roughly 3:30 am trying to get answers from his bosses. The fact that we had children, elderly and handicapped people on this flight and were just left with no options is an extreme failure by the management of this company. Not to mention I was told our bags would be delivered to my home today by 9 am and is now after 2 pm. Frontier will never ever see another dime and is most definitely not worth the few bucks your saving. I booked with a travel agent and didn't know it was Frontier until after booking, UGH what a loser of a company! read more

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Worst customer service , tricky it doesnt let you do check in on the phone for two together seats , so they end up charging 25 per person plus the seats fee .. never ever flying with frontier again!!!! doesnt even deserve one star ... read more

This horrid airline has 1 poor lady working by herself during prime traveling hours. I should have known better about buying a cheap tickets. This is my first time using this airline and all ready I'm turned off by their lack of organization and their lack of helpfulness by anyone else on this frontier staff. The lady told me the line I was in wasn't a line. Then I went back to the other like lost my place took the last spot and a minute later she started letting people who just arrived get into the line I was in. Then she started helping them before all the others who have been waiting for 15+ minutes. Stop putting humans like this by themselves 1. She is no leader she had zero control over her situation and over her attitude and over her OWN WORDS. She has zero business in customer service by herself. She can't direct anything or anyone. At first I felt bad for her but she started getting paranoid and saying out loud "oh don't go off on me cause I'm by myself type crap" I get it, it's flustering but you're going to send people who've been standing in line out of the line you're now letting others pile into then you're gonna start helping them before those that were standing in line? #NoCommonSense get rid of this crappy employee. I'm all ready more then turned off by the lack of customer support and service. I'm turned off by the lack of accountability for her words vs. Her actions as well. She had a lot to say under her breath with her attitude. read more

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I wish I could make it a negative star. Frontier airlines just plainly sucks. The workers are rude and disrespectful. Especially the ones in Las Vegas. Just horrible. They clearly denied 2 veterans seats on veterans day weekend. First made them wait for everyone else to get on then told them they were full. read more

Yikes Frontier! Well I've flew twice now with this airline and wont lie the first time I wondered why people didnt like it ,breeze flight going and returning home. Well completely different story on my second experience flying with frontier, we flew from Las Vegas to Chicago and leaving Vegas (warm ...perfect weather) there was a two hour delay. Coming back home Chicago had snow so i get it thats out of people's control but first they announced due to weather there would be a delay (understandable) and then finally we were told the plane had arrived and they were just cleaning it and then we were told the gate was changed to the complete opposite side of the airport. Walked to the new gate took a seat and maybe an hour later they announced the plane had arrived (??? I thought it was already here and just being "cleaned") maybe 40 minutes later we were told they discovered a dent on the plane and maintenance was checking it. Well long story short we were originally supposed to leave Chicago at 4 and were told till 9:30pm they decided the flight was cancelled! At about 840pm they offered food vouchers for the "inconvenience " really late and still with the frontier staff giving us attitudes when we had questions, I get it can be frustrating to deal with angry people but not everyone who approached with questions was rude some like myself just wanted a simple update. Wasted a full day in an airport i think i wouldnt have been so upset if they were honest and told me earlier and at least i could have enjoyed another day in Chicago but no i got out of the airport till about 10pm (might i add no refund or any kind of hotel or car rental help) just with a "im sorry" and a paper with instructions to follow to get my money back. Worst service overall ,definitely will tell others to avoid this airline they dont vaule there customers ,felt like they thought they were doing me a favor when im paying for this service. Never Again ! read more

Frontier Airlines - Hours later still a long line just to receive a paper of instructions , waste of time! - Airlines Near Me - Chicago, Illinois

Frontier airlines is absolutely the worst airline I've ever flown. Delays, cancellations, lost two days. Never again and will make it my business to let everyone I know to not fly this garbage read more

I swear THE WORST FUCKING SERVICE EVER !!!!! THE FLIGHT IM ON NOW #81 from Punta Cana to Chicago . Flight was delayed 1 hr .Date (JUNE 30 2018 )Plane landed at 525 pm to ORD . We were told as soon as we landed 15-20 minutes delay to have a gate open for us (which was a COMPLETE LIE ) 1 hr goes by saying. Another 10-15 minutes . I am now typing he have been waiting now for 2 Hrs . Barely announcing the landing crew left for the day . "They need to find help to see if they can find Some people to help " We ARE CURRENTLY in the MIDDLE OF THE RUNWAY . WITH NO-ONE TO HELP US GET OFF THE PLANE Waiting for some on call back up **** people are irritated and causing people to argue etc .....******* THIS We are still waiting Needless to say took 3 1/2 hours to be taken to the gate read more

Frontier Airlines - Airlines Near Me - Chicago, Illinois

The go wild deal is crap. After paying $600 for the pass I looked to book some, it would cost me $1200 to go to San Juan. Bs. Total scam. Should be illegal. read more

The worst airline ever! I would give a half a star if I could! They lost my luggage and most of my vacation I did not have it. Terrible customer service, very hard to communicate with them, have to wait for hours for someone to answer a call. My suitcase was sent to Miami while I was traveling to Cancun, Mexico. And they did not reimburse me for items I had to purchase while waiting for my luggage. Terrible airline! read more

This morning I took flight 1286 from Denver to Chicago. As someone who manages employees and personal you're able to see when you have an asset or true expense. Sheila the flight attended was rude, demeaning, loud, and absolutely too unfriendly for 6am. I have taken many flights with Frontier and I understand, "you get what you pay for", however this time even with my upgrade I'd rather take my money and book elsewhere. I fly 4-6 times a month on various airlines and have rarely ran into someone so disgustingly rude and unpleasant. I wish there was a survey I could fill out, but then these issues get brushed under a carpet. I think it's great Frontier is growing, however after many flights, I'm afraid this one may be my last. Sheila really put a nasty taste in my mouth. For a mother who has a daughter, I know this as I could hear all of her conversations, she talked to people like they were dumb children. It all started at the gate when there was a security check delay. Then the woman working the desk failed to properly execute her role and did not continuously announce personal items are not for the overhead bins. This desk agent was letting things get by that never should have. Like a man with a bag big enough to hold a body. Clearly not a personal or carryon. It all boils down to executing our roles properly and positively to make sure everything goes smoothly. Sheila was unable to handle her emotions and frustrations, then took it out on passengers, unacceptable. Perhaps she needs some refreshing on customer service excellence with training. The poor older woman to my right was also seriously bothered and told me of all her Frontier flights, she's never been spoken to like that. Sheila thanks for taking out your frustration with your passengers, it really shows the caliber of people Frontier employs. Passengers who have Sheila as their flight attendant be prepared to be talked down to, rudely, nasty, and given lots of attitude. After a great weekend get-away I'm sorry my week has to start so disappointingly and negative. read more

Frontier Airlines has the honor of being my worst travel experience ever. I have traveled around the world and have never been so disappointed. When you combine incompetence, employee shortages, inefficiency then you have a recipe for disaster. This review would be too long if I were to address the hidden fees and tedious cost. It is better to pay more money and go with a more established airline then to use Frontier. We should have known that this would be a terrible experience when the employee response was "that's what happens when you fly a cheap airline." read more

I signed up for the "Go Wild! All You Can Fly Summer Pass", TOTAL RIPOFF. I have been trying all summer to book flights with this discounted pass promo which cost me $500 for nothing. I have not been able to find ANY of the discounted fairs going ANYWHERE. I tried reaching out to customer service and was met by a NO REFUNDABLE response even though I have never had a chance to use the promotion due to nothing being available. Please save your money and just buy your plane tickets elsewhere. You'll have a guaranteed seat and more for your money. I will never give any business to this airline again. read more

I can whole heartly say this airline is dogshit. They aren't in the flying business there planes never take off on time. Save yourself the hassle I know the tickets are cheap but your probably better off just walking to where you need to go. You'll get there faster. read more

I give them one star because half the trip was ok; the return however, was a nightmare! When we arrived at O'hare, we waited for over a hour for our bags with a representative standing around on her phone but not giving any updates! When bags finally showed up, mine was missing!! I requested to speak to a supervisor but you guessed it, none available!! It's been two days and 5 calls and I still can't get a straight answer about my bag!! I will never fly frontier again! They are the worst!! read more

It's a scam Poor service Lost luggage They sell cheap tickets and then cancel flights and re book to charge more read more

Charged $65 for a carry on. Their website was down so I couldn't pay the $45 online. Their prices are incredibly deceptive. I learned my lesson--never flying with them again. As that saying goes, "I can't afford to be cheap". Overall, my flight would have been cheaper somewhere else. read more

Gotta fly with someone. Depending on where you go you don't always have a ton of options. They only fly Air busses like Spirit or a few other airlines so I hope you're into that aircraft. Still most of the fleet has been remodeled if not new so don't worry about a crusty plane. Seats don't recline and no real tray tables so brace yourself if you're not familiar with how Frontier operates. They do have a few nicer upgraded seats up front for an additional cost. BUT that's how other airlines are anyway. They do Coke products like many other companies. I've seen people get water for free. Also seen them charge people so I don't know what the deal is. Any and all beverages are for sale so prepare for that. Fly most places but I don't think they've added any international routes yet. Staff is friendly. Good pilots. What rubs most people the wrong way is their fees. When you book your flight you have to pay for a seat. Otherwise you are randomly assigned at check in with whatever is left. Best seats are about $48 next level are $24 and the next level are $12. Depending on your flight is $5 to have a window or aisle seat. You get a personal backpack or purse. But they are fairly serious about checking. So pay to check your bag early. It's a set price when you book. After that it's more at the airport. At the gate etc. End up coming out the same as a few other airlines, But when you add in your $2 fare on Bucky the Beaver it's $120 with bags all said and done. Cheaper airlines. Flown them to Orlando as well as Denver, Seattle, and Chicago. Safe etc. etc. Just find it annoying that any deals have wild blackout dates. And the date price is always about doubled by the time you pick a seat and pay for your bags. read more