I guess I'll join the rest of the people who had bad experiences on Spirit Airlines. Now it's time to tell mine...: I figured I'll fly on Spirit because of the name 'Spirit', I'll be flying with the angels so to speak. You should never chose a company SIMPLY because of the name. I made this mistake. I booked a ticket one-way ticket to Panama from Chicago Ohare. The original price was only about $163. This was perfect for me since I'm only taking a backpack with me to go right. WRONGGGG. After change fees I ended up paying a little over $400 altogether. I left about 1 hour 30 minutes before my flight was about to departure. While on the Blue Line L train heading to Ohare, there was construction going on the track. So we had to get off the bus and take a shuttle bus further north to another Blue Line station stop. This was a big inconvenience. I knew I was going to miss my flight. Sure enough I did. The clerk tells me that the plane has already left. I knew this was going to happen, ok. This IS my fault. The clerkdid me a favor and booked another ticket for a different day free of charge. Usually they charge a fee. Lucky right? WRRONGGGGG. So I came back to the airport 2 days later to catch my flight. This time I'm about 2 hours early. I had a printed itinerary for a return trip on another airline so I could show proof the Panama authorities that I was leaving their country. The itinerary was just that though, it wasn't an actual booked ticket. So in a way I was tricking the Panama authorities.The clerk said something to me about a return ticket but let me pass anyway. Haha, I'm lucky? Right? WRROOONNGGG. The Spirit Airlines waiting room was crowded. There was a lot of people there. At the last minute before 3 flights was supposed to departure, the clerk made an announcement that those flights were canceled. There was a lot of pissed off people in the area. I feel their pain. Luckily my flight wasn't canceled. It was, however, LATE though. About 2 hours late. So when my new flight departure time finally comes up and I get ready to board the plane, I was rejected. I was THIS close to getting on. The clerk looked at mt ticket and noticed I'm going to Panama. She said "I'm sorry sir, but you won't make your connecting flight in Fort Lauderdale because the plane is too late. We won't have anymore flights from FT. Lauderdale to Panama until 2 days later." I was bummed out. I went back to the front counter to change my ticket again. This time it was THEIR fault. When I got home I realized that maybe I shouldn't go to Panama and go to Colombia instead. So I called Spirit Airlines and changed my ticket. Of course I had to pay the 100+ change fee to cancel and re-book. So a week later I go back to the airport to catch my flight to Colombia. When I get to the front desk, the clerk tells me that I can't get on the plane bcuz I don't have a return ticket out of Colombia. I told her that a return ticket isn't really neccessary in Colombia. But she insisted that she couldn't give me my boarding pass until I bought a return ticket out of Colombia on Spirit Airlines which I could get refunded back to me once I got down to Colombia. I didn't want to do that bcuz it would eat all the spending money I had on me at the time. When my clerk went to the back to ask her supervisor something about my situation, another clerk came up to her computer and did some typing. When my clerk came back she started fussing about the other clerk exited out my reservation on her computer. She was acting really ratchet toward her. I felt uncomfortable. I heard stories about Spirit Airlines employees reprimanding each other in a rude way, but see it in person made me feel like I was back in the hood again. So I said forget it and left the airport. So the next day I decided to cancel my ticket and book another ticket from Fort Lauderdale to Colombia instead. I was tired of going back and forth to Ohare. This time I booked a Greyhound Bus ticket all the way from Chicago to Fort Lauderdale, Florida. I was on the bus for 24 hours straight. Coincidentally, when I got down to Fort Lauderdale it is nothing like Ohare. I spoke with a clerk behind the counter and told him I had a one way ticket. He told me that was ok. The Colombian authorities wouldn't ask for me for a return ticket. This was the total opposite from Chicago. When I got my boarding pass later I was talking with another clerk and she told me that I needed a return ticket. But I referenced to what the guy told me and she said ok and gave me my boarding pass. A totally different attitude from Chicago. The only reason I gave this review two stars is bcuz I actually GOT to Colombia. So does Spirit Airlines suck? Yeah it does. When I was on the plane I pulled down the tray in front of me. The male steward told me to lift it up while the plane was in Take-Off mode. Idk if that's procedure. All in all, I prefer to fly JetBlue. Lot of legroom and nice people. read more

Spirit Airline is the worst and most corrupted fraudulent airline i have ever seen or know of. Spirit airline is very deceitful and along with its very disrespectful and unprofessional staffs. This airline obliviously are given a license to practice corruptions and fraud; legalized criminals. I had a very bad experience with spirit airline. I bought their cheap ticket, trying to save and i end up paying more than the "REAL AIRLINES WITH GOOD REPUTABLE SERVICE AND CLASS" would have charged me and treated me like a queen plus additional services with no charges. That old saying "When something sound or look too good to be true, it usually is". My flight from Orlando to Newark airport NJ was for 2:20pm on 3/31/17 on flight 140. flight was delayed several times and did not depart Orlando until 7:36pm, 5 hours, 16 minute late. myself and my teenage daughter boarded the flight no problems. I was attending a funeral of a dear friend on this day and i missed the entire funeral ceremonies because of this delay, embarrassing. Returning from Newark NJ airport with bad Spirit airline on flight 159 for 6:20 pm and this was also delay and we did not depart NJ until 9:23 pm, 3 hours delayed. At check in, we were told that we have to pay for our 3 small carry on case bags , which was not an issue when we boarded the plane from Orlando. He said, he still have to charge me for the carry on. I was upset, because this was an extra expense i was not counting on spending, in fact, my funds was set aside to feed my children for the following week was spend on additional carry on bags. I live paycheck to paycheck and as a single mother of 3, with no child supports help, it really hurts when scammers throws you off balance unexpectedly. I could think of was how i was going to feed my kids before my next paycheck. i was laterally in tears. He told us that if we could fit our bags in the drop box measurement, it will be free. My daughter put all 3 bags in it and it all fits. He looks at it and said, yes it fits, but its a few inches (3inches) above their height line, so we have to charge you he said. I was charged $50, for one bag, $65 for second bag, and i told him i simply have no more money to pay for the 3rd bag which only contains my 2 laptops, and 1 ipad, which he said would cost me another $65 dollars. He told me that i cannot get on the plane unless i paid for it. I refused. This time, he is charging me $100 dollars for the 3rd bag which only contains 3pieces of item, 2 latops and 1 ipad. i took my laptops and ipad out of the bag and told him that i will carry it in my hands into the plane with me without the bag, as the items are important to my children. He said fine, without my bag, that i can board the plane. So i left my favored bag by their reception area and headed for the plane. I have that bag for 23 years, and had used it to bring my first daughter home from the hospital after delivery. It has a sentimental value to me. I was in tears as i walked away from my bag. I stop to ask him for his name, as none of this staffs has any visible name tags. There were 3 staffs members, 2 young female, one black and other female white with two tone color hair, bleached blond ends of hair and black top color hair. The male is white, also young, they are all in their early twenties. He said his first name was marten, i ask for his last name and white female with 2 tone color hair, yelled at me and say, "You don't need his last name" I told her, as a consumer, i have the right to asked. He mumble his last name. The white female screamed at me again and said the word, "B" you heard me the first time, when i asked him to repeat his last name. She told me, "get out of my sight before i stop you from getting on the plane and have security remove you from flight. I was in disbelieve and shocked at the language being used to addressed me in front of my teenage daughter was more professional, than the ghetto minimum wagers recruits they have for workers. I confronted her about her bad language, she says THE WORD "F you B", your mama" I was badly disrespected, I was in tears. These workers are all young and very rude, absolutely no communication skills or manners. This people have no compassion or could careless, they are only trained to scam money from consumers regardless. They are liars and very deceitful. This BAD SPIRIT AIRLINE left my soul in bad spirit through the plane ride and bad landing. THE SPIRIT OF THIS PLANE IS VERY BAD INDEED. Consumer, save yourself the hassle. Its not worth the trouble or the savings, they take it back from you anyway. THIS BAD SPIRIT AIRLINE WILL CORRUPT YOU GOOD SPIRIT. Good spirit leaves ones with good feelings. BAD SPIRIT WILL LEAVE YOU WITH BAD FEELINGS & bad EXPERIENCE, AS THIS BAD SPIRIT AIRLINE did to us. BAD BAD BAD SPIRIT AIRLINE, avoid them by all means. TERRIBLE SERVICE, TERRIBLE PEOPLE, TERRIBLE SPIRIT. read more

Wow. I did not have any experience with Spirit Airlines prior to this most recent trip. While in discussions with fellow passengers at the airport, I began to regret my decision based upon their tales alone. Then I had the unfortunate ability to experience it myself. I have flown American Airlines. I have flown United Airlines. I have flown British Airways. I have flown Southwest. I have flown Lufthansa. Spirit Airlines is the worst airline I have ever had the misfortune to fly, hands down. The other airlines don't even come close. Briefly, we chose Spirit because it was the "cheapest" when we were shopping. I place the word cheapest in quotes because it did not end up being the reality. First, they charge you for baggage and believe it or not, a carry-on is actually more expensive ($45/bag) than checked luggage. I must add that the $45 I mentioned is actually the discounted rate because I pre-paid. Make the mistake of not realizing you need to do this online ahead of time and you'll pay much more than that at the airport. In order to ensure my family sat together, we needed to pay for each seat- for each leg of the flight. So counting the layovers, I had to pay for 12 seats for one round-trip flight for a family of 3 (I'm not counting our youngest as she sat on my wife's lap) at a cost of nearly $200. In addition, most airlines do not charge for a child younger than two years that sits on her mother's lap. Surprise! Spirit charges. Then once on board, forget about a complimentary glass of water. Everything must be purchased. Aside from the cost, We never had one flight depart as scheduled. In fact, out of the four individual flights in this trip, two of them were cancelled after multiple delays and the ones that weren't cancelled were still significantly delayed. We were supposed to arrive at 12N on a Monday. We ended up arriving at our destination the evening of the following day (Tuesday), had to forfeit one night at our hotel and had to purchase an unplanned night at another hotel because we arrived so late at night. Also, as a result of the cancelled flights, the seats I had purchased for my family were not the ones provided to us. In fact, on one of these return flights, I had intentionally placed one member of the family 10 rows behind the rest of us so that he could sleep without being disturbed by our baby that was with us as he had to work in the morning. As a result of the cancelled flight, we were placed all together on a much later flight. Needless to say, there was no sleeping with a very exhausted baby at that point. When our flight finally arrived, the Spirit desk was closed so I called them the following business day to request a refund for the seats that were purchased but not provided. The person with whom I was speaking placed me on hold and then I was disconnected. I called back and after 45 minutes of waiting, gave up. I called again a couple days later and connected with a service rep. After presenting my case about why I should be given a refund for the seats, I was told that there would be no refunds because we were provided seats and we accepted them- even though we were given no choice at the time. In addition, the customer service rep then told me, the new seats were "better" than the ones we had purchased (a few rows closer to the front of the plane) providing further rationale that I should not be refunded. I again explained why these seats were not better for us and why I purchased the ones that I did. It didn't matter. She was not going to give us a refund. I was dumbfounded. What was originally supposed to be a well-priced flight ended up costing MUCH more than the competition, in terms of money as well as frustration. I will never buy a ticket from Spirit again and I will always advocate my friends and family avoid Spirit as well. Oh and if you want to talk to someone at Spirit's customer service, be prepared to cough up some more money- yep, they charge for that too. By now you're probably thinking "No way can that be true!" Yep, it is. Want to fly Spirit? I sure as heck won't again. read more

After reading horrendous reviews of Spirit Airlines, I almost regretted buying my tickets. But after finally flying them, I realized Spirit wasn't so bad. I flew very cheap to NYC from Chicago round trip. If people just did their research and knew the fees, you would not over pay and would have a better experience. The fact people call this airline "dehumanizing" and that they were "treated like cattle" is absolutely DISGUSTING!! Think of how ridiculous and unintelligent you sound. Think of history (if you're smart enough to know about it) such as the Holocaust or slavery. It is such a disgraceful thing to say when you are perfectly safe and treated like human.................. To avoid fees at all costs -print out your boarding pass at home (free) -DO NOT waste your money and "pick" your seats in fear you will not get seated by the people you are flying with. You will! You just dont get a choose in what row you are sitting in. It's just another way to take money out of your pocket. -Bring a backpack! I brought a very large back pack that fit so much in. It cost me free of charge as it is a free personal item! -If you do have to bring a carry on, just check it in online and it will only cost you (i think?) 35 dollars...Yes, it's not a free carry on like most airlines, but think how much you're saving. Who cares? Just make sure it's under 40 pounds! -They try to scare you by saying a purse is a free personal item, so if you do have a backpack or little carry on that counts as a personal item, just put the purse inside the backpack/carry on free personal item (Just to be safe). By doing so, I did not pay an extra fee at ALL! Everyone complains about Spirit employees and flight attendants but the ones I talked to and were on my flight were VERY kind and nice! Everyone has bad days..give them a break.. they're human just like us?!?! I was very nervous about delays and cancellation of Spirit. My trip there (6am) we boarded the plane and was told by the other captain the captain "called in sick" so we had to deboard the plane and wait about an hour for another pilot to come. It was an inconvenience but whatever! It was early in the day so an hour did not make any difference at all. My flight back home was perfectly on time and had no delays what so ever. While boarding the planes, I did find it very nice and caring that they let the people with younger children on first. Many complain about the seat discomfort and how it's SOOO small...I did not find anything wrong with it. I am not the skinniest crayon in the box and 5'7. I fit perfectly fine. It was a 2 hour flight not a 9 day trip. What do you expect? You're not flying first class! ALSO, Who gives a fuck they don't give out free drinks?! I am 100% sure you will be fine if you don't get that little cup of whatever you drink. If you really want a drink, you can buy a large bottle of it after the gates! People complaining that Lufthansa gives you free wine the whole plane ride. Sorry but I'd rather save hundreds of dollars than get free boxed wine! If it's such a problem, get off of my plane and go get your ass on Lufthansa or another airline! People complain about the "engine" and how "bad" the planes are...um Spirit has one of the newest airbuses as they lease them. The engines "barking noise" during take off and landing is a typical noise "the dog barks" for the Airbus planes..not just Spirit. Spirit has to follow the guidelines of the STRICTEST business just like every other airline. Overall my experience with Spirit Airlines has been very good as I was prepared for the worst and I knew all the extra fees and how to avoid them! read more

I recently purchased round trip tickets from Los Angeles to Montego Bay using Spirit. The flight was selected based on its cost which was the cheapest, but not by to much (around $100). I used the web to check the baggage costs and weights and even read the reviews. I bought new carry on bags for me and the wife, which were almost exactly the dimensions listed for free carry on's by Spirit. I thought I was prepared to experience Spirit Airlines and see if the $100 savings was worth going through some of the problems mentioned in the reviews. I arrived at Spirit about an hour and a half early in case of any delays. I took my bags to the kiosk to print my free boarding passes and check my luggage. I then waited in their line for them to take my luggage. No one showed up to the counter until 15 minutes before my flight was scheduled to depart and the line had grown to about 75 people. I finally reach the counter to drop off my bags right at boarding time and was told that I owed an additional $25 dollars each for the 2 check in bags because they were 2.1 lbs and 2.3 lbs over weight. I weighed each bag on my home scale and at the Delta air scale and found that one was exactly 40 lbs and the other was 40.6 lbs, 40 lbs is the limit for Spirit. The person taking my bags also told me I owed $40 for my carry on and $40 for my wife's carry on as she didn't believe they were the correct dimensions. I ended up stepping aside to avoid delaying other passengers and adjusting my first two bags to meet the weight which I believe was B.S. I asked to speak with a supervisor about the carry on bags, he told me he couldn't make a decision unless he inspected the bag. I gave him the bag and followed him over to their display for carry on's. I watched as he dropped the carry on into the display rack, which was about 1/4 to 1/2 taller than the display. He immediately told me I would have to pay the extra money for each. I removed the bag and turned it over and placed it back into the display because I noticed it was bound up at the bottom. The bag dropped in about 1/2 below the rack and the supervisor still wanted to charge the extra money. Lucky for me the display was right next to the baggage line where the other customers were waiting. The other customers started to complain out loud, so the supervisor waived the fee's. During my flights to get to and from Montego Bay from Los Angeles, I had about 16 hours of delays and was charged $86 for my checked bags. In my case the $14 savings was definitely not worth the lost time or the harassment for additional fees. This company definitely suckers you in with their initial low cost fair, then socks it to you with baggage costs and delays. This doesn't even cover the plane ride, its terrible condition, the tight seating spaces (even for an 5'7" 165 lbs person)or the terrible customer service I received on and off the plane. I also noticed something I thought was a major safety concern. Prior to take off, the staff is required to go through the safety procedure's and directs you to follow along on a card provided in the seat back pocket. The staff did a good job with the procedures but when I was reading the card I noticed that it shows the correct crash positions that are to be used in the event of an emergency. Because of the extremely close spacing of the seats, I found that my wife or I could not get into the correct position. This is just another example where Spirit has elected to compromise their customers safety for a few extra bucks. read more

I was flying out of Detroit on Feb 1st (Superbowl Sunday) and flying to Dallas (connecting flight) to New Orleans. Our flight was "on time" when we arrived up until the attendants at the boarding gate notified all of us that they couldn't find or locate our CoPilot. We continued to sit around waiting for him to show up. The pilot arrived and had the look of irritation on his face as well. They decided to start boarding us around 11 am (original take off time 7:30 am) and notified us that the Co pilot was still "missing". There were a large amount of us that needed to catch our next plane to New Orleans that was scheduled to take off at 12:30 - which just so happened to be the time we were scheduled to land in Dallas. I spoke up to the flight attendants stating they had to contact that flight and tell them to hold it for us (last flight of the day to New Orleans from Dallas). They asked for a show of hands (a lot of us) and communicated to Dallas to hold the plane. We arrived at Dallas at 12:30 and they let us off the flight first. All of us running to catch our next flight - the plane had taken off already - 8 minutes earlier. They couldn't hold the plane for 8 minutes.... All of us fought and fought with Spirit Manager Omar who was to busy to talk to us and "Supervisor" Amber - 67650 - (who was the most pathetic excuse for a supervisor - she has no personal skills, stains all over her uniform and the shirt wasn't even tucked in. She new nothing about Spirit - We even asked her Spirits Mission Statement and she said "it doesn't matter" which seemed fitting) to get us to our final destination and they offered nothing more but to get us on a flight over 24 hours the next day. Many of us were trying to get on a cruise, while others were trying to get to funeral and others to just be in New Orleans. Some had no choice but to fly home, some rented a car to drive the rest of the way, while we had to pay $500 to get onto another flight with US Airlines (which by the way was fabulous) to get us to our final destination. All Spirit offered us for the trouble was a $50 flight voucher. And the difference of the flight from Dallas to New Orleans. I will never fly SPIRIT AGAIN! THEY ARE HORRIBLE! They cost us so much money and a horrible start to our trip! I strongly suggest that you pay the extra and fly with other airlines who treat you like people and treat you like you actually matter. They could care less about you or the money you would loss out on. They just don't care. I will go out of my way to share my story with every social media outlet out there to shame the name SPIRIT. YOU ARE HORRIBLE! It was on YOU - SPIRIT - to provide a service. It was on YOU -SPIRIT - to plan in advance to get your Pilot and Co Pilot to their jobs. Or plan back up in advance to have them on call if needed. You are a horrible service - one that I will never use again. You can take you $50 voucher and shove it. Why would I ever be so stupid to use your airline again? Why would I ever give you more money? Pathetic company you are. Feel free to contact me - I'll be waiting. Send the best Public Relations Professional you have my way. lauren.mills88@yahoo.com -Lauren Mills read more

WTF?!!! atrocious, horrendous, frightful service ever. Chicago to Ft. Laud, flight delayed 4 hours, no communication what so ever of the reason for delay, half the plane loaded then unloaded, later to find out that some federal stickers were missing and had to be replaced, some customers notice more then 15 stickers missing when unloading, so this could not have happened in one flight like they said. Nothing done to comfort us, not even a damn smile and a kind word. Got on the plane and I've never seen such a dirty disgusting and repulsive looking cabin ever. The damn engine sounded like it was going to fall off. The pilot flew the plane like he stole the damn thing. On the way back I get to my gate at 2:40pm the boarding pass said 3:15...3:28 nothing, I got up went to restroom then to charge my phone, got to the gate at 3:55pm the gate was close not gate rep and I look through the window and the plane is already moving, I talked to the rep who came out after the plane left and said whats going on and she said that I've missed the plane and that they hat a 10min prior to schedule departure time rule????? I asked her to show me where on the boarding pass such VITAL again VITAL information were and she could not find it, then I asked for supervisor he said "oh, its on the website" REALLY?!!!!!!!!! my company booked my plane, how is a traveler suppose to know all that, it is an IMPORTANT again IMPORTANT!!!!!!! information to know. I would not have missed my plane if I HAD KNOWN. PLUS to add to all of this I did not hear any final boarding announcement, where all the other airline Carriers, Do not close their gates before scheduled departure, plus they announce final boarding twice, then they call the passengers name twice. I asked for the highest authorized manager at FT. Laud and she said the same thing, after debating her for 30min, she agreed to refund me the money one way only. I booked a flight with air trans and WOW,WOW,WOW what a night and day diff. I've waited on purpose till the last to board with air tran to see how they handle the process and they announced twice for final departure, then they called my name twice AGAIN totaling at 4 before closing the gate and they actually closed the gate 5 minutes after the schedule departure. Plus free drinks and snacks...the savings I'm sure people try to get is NOT WORTH IT. EVEN if it would cost $100 dollars more, IT's worth paying that because you can bring a personal plus a carry on for FREE. so there you go. NEVER AGAIN I WOULD FLY SPIRIT AIR AND I WOULD WARN PEOPLE AS A CIVIC DUTY TO STAY AWAY FROM SPIRIT AND I HOPE THAT THE FAA WOULD GET INVOLVED IN THIS TYPE OF BUSINESS PRACTICE. read more

Be wary this airline ships cattle not customers. They toss you around, don't pay attention to the details, emotionally vacant cattle herders, that blow up your ear on there flights with there promotions and high priced drinks, the seats "laughable if you are 6'1'. If you are educated middle class flying internationally you don't want this airline.YOU WILL NOT SAVE MONEY. They hire incompetent high school graduates that are lazy and if they make a mistake, you pay for it. The staff is totally demoralized by the corporate philosophy, CHARGE THE CUSTOMER FOR EVERYTHING AND TREAT THEM LIKE CATTLE. No wonder they have 2.5stars. After a 4 hour wait in custom upon arriving back to the US from a trip to Colombia I was told the next available flight was the next day. I LOST MY CONNECTING FLIGHT with over 500 other customers from spirit today. Over booking Issues Many will say, customs is the job of TSA not Spirit airlines, consider this. Spirit runs the Fort Lauderdale, FL international wing with over 16 stations. They booked all there flights to come in at the same time in order to establish "connecting flights," over 500 people lost there connecting flights due to there neglect flight stack scheduling. Hotel Issues I was given a coupon to purchase a hotel room at a 40% discount. The nearest room available for 20miles from the airport at a cost of $230. I found a Holiday Inn Express for $123 1.5 miles away, they would not apply the coupon they gave me, you have to go through there private agency, or pay for your own room. Clearly there were funneling already cashed strapped customers through an overpriced third party booking agency, which I'm sure pays a commission to Spirit some where down the road. Baggage Issues I brought a private bag on board the flight in Colombia, even after there over connection mistakes, customs, extra expenses, they insisted I pay for a bag that just yesterday was free. Outside of having to pay for an additional bag after all the stress, my checked baggage was shipped ahead of me so we had no clean cloths. Staff issues When trying to schedule my next flight they forced me in a third line different from everyone else and I had to wait another 2.5 hours to book a my connecting flight. I was told it was $1,850, but that they would take care of it. But when I looked online I could book it for $59.00. Spirit is playing the international game and failing horribly. They need a change in management. This company is terrible. Please read the other reviews and Let's votes with our pocket books. Would gladly pay $250 more for a company that treats me like a customer and not cattle. read more

They only reason I'm giving you one star is because I would not have been able to post a review of your company's subpar, atrocious, deceitful service and business practices! I wish there were negative star ratings, that would be more accurate for the way this airlines conducts business! Has anyone ever wondered how this airlines is still in business? Anyone? Let me enlighten you it is definitely NOT due to their respectable, honest or professional business standards or practices. I recall a flight I took several years ago... Has anyone ever saw the movie Soul Plane? That completely describes my flight. The flight attendant crew was unorganized, unprofessional, and classless! The only reason I took that flight is because I did not pay for it. My latest issue with Spirit Airlines is a refund, there was some miscommunication with the "basic" 1998 standard internet page! I called customer service to get a refund, so I could start my purchase over. I received absolutely no cooperation, I was connected to call center, and of course your sweat shop customer service center was loyal to the company that pays only $7.25 an hour with no benefits. Just to add to your crooked ways, my cousin also bought 3 plane tickets and has yet to receive any money back. I know her purchase was over $500 and yet you have not refunded her money as well! She actually purchased another plane ticket with your airlines, so that is definitely at $700 with this company and she still has not received the refund for services not recieved... I have yet to receive my refund, cooperation or contact from the employees, or a supervisor that can take on the responsibility of their job. I don't understand how you can justify the business standard of not providing a service and then not refunding the money? I guess in order to ensure that this mediocre airlines can compete with the airlines that have standards and decent practices, you guys keep refunds from people, because if you guys were honest and gave deserved refunds, well then you would go out of business. WHO WOULD WANT THAT? I just wanted my refund... So now I have taken it as my personal duty to make sure that all who can read, will eventually read about my poor service and my dissatisfaction with Spirit Airlines. I am going to make sure that everyday I post, publish, or add a review that will make potential customers deter from using this excuse for an airlines! I have already given a poor review on BBB, now it's Facebook, then twitter, instagram, and any other social media website/app. This is definitely going to happen, EVERYDAY! read more