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    United Airlines

    1.7 (1.5k reviews)
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    HoyMay P.

    The flight was on time. We however sat on the tarmac for an extra 20 minutes. That wasn't bad actually because we've had much longer waits than today. The flight was not full so there was room to spread out.

    Beat up ransacked bag finally found and returned.
    Angie H.

    We flew from Chicago to Barcelona on 3/13 and were scheduled to return on 3/20. We couldn't return on 3/20 bc every. Single. Connecting flight that UNITED booked for us was so late we missed the connection in Frankfurt to get home. THEN THEY LOST MY LUGGAGE FOR 20 DAYS. Upon return, we discovered they stole my olives, chocolate and Picasso prints. HORRIBLE CUSTOMER SERVICE. Will abandon all air miles accrued and NEVER fly this airline again. Be prepared to lose your luggage and have your stuff ransacked and STOLEN.

    United Terminal Chicago
    Michelle F.

    Smooth process E2E and since they updated the gate seating areas it's been a lot nicer waiting for your onboarding. UA employees are professional and friendly. No issues or hassles. Airline of choice 100%!

    Biz Class. I'm ready for my hot fudge sundae before I turn my seat into a bed. Next stop, sun and sailing in Kauai.
    Melanie B.

    Overall, my experience flying United (Polaris) was a good one. I had a 15 hr flight to Sydney, AU that I was really dreading, but it wasn't nearly as bad as I feared. The bedding was nice and provided by Saks. My seat laid completely flat and was pretty comfortable. The food exceeded my expectations. I mean smoked duck and sea bass with a caper sauce? It wasn't Michelin Star worthy, but it was good quality for airline food. And the service was wonderful. One of the negatives though, and it's kind of a big one, was that WiFi wasn't working so I had to go 15 hrs having no contact with my kids. The 2nd was that the Polaris lounge in Chicago was closed so I had to use the United club instead. Not nearly as nice as Polaris. I'd of course use United again. It's typically the only airline I use. But next time I hope they have WiFi

    Delores L.

    We have not flown United airlines in years and if we never fly United airlines for the rest of our lives that would be perfectly fine. We were targeted to leave Austin, TX at 10 am in route to Montreal Canada. Our passports were uploaded online on our personal computer and our boarding passes finalized and were ready to go. We arrived about 8 am at the Austin Bergstrom airport and cleared security with no issues. United airlines staff did not contact us regarding any issues during that 2 hour period. As we attempted to board the plane, we were notified of an error. The gate agent could not solve the issue and called a manager. It turned out to be a United Airlines system issue. We were within 2 minutes of the plane doors closing before we were given the ok to board. This was super nerve racking. The gate agent told us to check in immediately in Chicago at our connecting gate. It was about a 20 minute walk from our arriving to departing flight. When we arrived at the gate our plane was boarding. I went up to Marissa, gate agent and explained our situation. In a very derogatory manner you told us we need to wait to everyone had boarded the plane before you could hear our concern. She was extremely dismissive. We asked for a supervisor and she said there was no supervisor available, which was not true. We saw another agent in the distant who came over. As it turns out, she was a manager. She listened to our situation and printed new boarding passes and prioritized our entry onto the plane. This has been the WORST flying experience of our lives and I've flown to over 90+ countries. United airlines is in a unique position as they are the only company that have earned a "1" rating from me on Yelp!

    Karyn M.

    4.75 stars I was dreading this flight, I really was. It actually turned out better than I expected. Decent food, had a glass of bubbly on the flight (I never do this), two pillows, comfy throw, able to stretch out. Almost five stars because I still couldn't sleep. They gave us a bag with a sleep mask, but too many people walking around, skinny seat. Not bad, almost perfect. Almost.

    Delayed
    Mihail G.

    I've given United multiple chances, but every single time I've flown with them, my flights have been delayed -- often with little to no clear explanation or updates. It's become a consistent pattern, not just a one-off. What's most frustrating is the lack of communication. Passengers are left waiting with vague announcements, and there's never a sense of accountability. Delays happen in air travel, but when they happen every time with the same airline, it points to poor operations and planning. I'm tired of paying for a service that can't reliably get me to my destination on time. United needs to take responsibility and fix these ongoing issues, because right now they're falling far short of even basic reliability. Until things improve, I can't recommend United to anyone who values punctuality or professionalism.

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    Zero on time flights this year. Zero customer service, wildly unreliable & a huge waste of their customer's time & money

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    Page 1 of 37

    Ask the Community - United Airlines

    What is the point of Basic Economy? Thank you United for becoming more difficult than you already were.

    Except if you're a "broke" college student, you still can't afford it. I had NO IDEA I was buying a basic economy fair as they were $550+ each for 4 of us. You aren't allowed to pick seats or have a carry-on (even though their overhead bins were… Read more

    Has anyone else had problems with United changing your seating even though you paid to choose your seat?

    Yes. Just now. Moved from isle to window, and that was not the worst of it. Hadn't flown United in several years and, in spite of the bad press they've been getting, I was gobsmacked by just how surly, unhelpful, and generally unpleasant every… Read more

    View All 3 Questions

    Review Highlights - United Airlines

    Their clubs are great, their business class is really nice, and Polaris lounges are over the top.

    Mentioned in 24 reviews

    Read more highlights

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    Southwest Airlines - Waiting

    Southwest Airlines

    3.1(959 reviews)
    15.6 miGarfield Ridge

    **Need immediate 24/7 help, *Dial Airlines at 1-855_677_O4'65™ phone number, customer support can…read morehelp with booking management, flight changes, and other travel-related.. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    I still enjoy fly Southwest every now and again depending on where I'm going. I am highly bummed…read moreout that they now charge to check bags and assigned seating. Southwest is like the other airlines now. I've also noticed the customer service whether over the phone or in person has gone downhill drastically. It's unfortunate Southwest took the charm it once had away.

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    Southwest Airlines - HOU to MDW

    HOU to MDW

    Southwest Airlines
    Southwest Airlines

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    Spirit Airlines

    Spirit Airlines

    1.5(2.3k reviews)
    0.3 mi

    Screw all you their pilots saved our lives TWICE!! No joke!!…read moreKEEP SPIRIT FLYING!!!! They have amazing pilots and attendants They are crazy people who make fun of them Always complaining to make themselves known They gave no life Spirit NUMBER #1 in SAFETY!! Do the research so what if it not luxurious It is safe!!! SAVE SPIRIT PRESIDENT TRUMP!!!

    Absolutely one of the worst travel experiences I've ever had. We originally booked a flight with…read moreSpirit Airlines for March 21 at 12:29 PM, departing from Chicago to San Juan, Puerto Rico. Leading up to our trip, we kept receiving email confirmations that everything was on time no issues at all. Then, the moment we arrived at the airport, we were blindsided with an email saying our flight was CANCELLED. No warning. No heads-up. Just canceled. The only options given were to rebook or take a refund. The earliest available rebooking wasn't until Tuesday, which completely ruined our plans, so we were forced to take a refund and book last-minute tickets with United Airlines costing us significantly more money out of pocket. We were told our baggage would be transferred to our return flight, which added to the confusion and stress. Unfortunately, it didn't end there. On our way back from Puerto Rico, we were scheduled again for a 12:29 PM flight. Throughout the day, we kept getting delay notifications one after another until the last update pushed the flight all the way to 2:59 AM. We waited, checked in, and then unbelievably the flight was CANCELLED again. At that point, there was little to no help from staff. We were told to go to the Spirit desk, leaving us scrambling around the airport, trying to figure out how to retrieve our luggage from baggage claim, rebook flights, and then go back through TSA all over again. It was chaotic, exhausting, and completely disorganized. Once again, no available flights until Monday or Tuesday. Rebooking with Spirit would have meant more delays, more uncertainty, and more money wasted with zero guarantee the flight wouldn't be canceled AGAIN. So we had no choice but to request another refund and book with United Airlines spending even more money just to get home. This entire experience was stressful, expensive, and completely avoidable with proper communication and customer support. Spirit Airlines showed zero reliability and zero accountability. Never EVER flying with Spirit again. The "cheap" price is not worth the headache, the risk, or the extra costs you'll end up paying in the end. Huge thanks to United Airlines for actually getting us home safely.

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    Spirit Airlines
    Spirit Airlines
    Spirit Airlines

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    American Airlines - Snazzy new charger provided by AA

    American Airlines

    1.7(1.4k reviews)
    0.3 mi

    *Call main assistance (Toll Free) phone number is +1-855-394-1602 available anytime (day or night)…read more As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    American Airlines, you've really outdone yourselves today. I…read moreflew from Charleston to Chicago with no issues... until we landed and sat on the tarmac for nearly two hours because our gate was taken. That delay caused me to miss my connection to Los Angeles. Without asking or notifying me, American rebooked me on a flight going back in the direction I came from, only to put me on another flight the next morning. On top of that, I had originally paid for a window seat in row 12 -- yet I was reassigned to a middle seat in the very back of the plane next to the toilets. And the customer service? One rep put me on hold and never came back. The next basically told me to "deal with it" before doing the exact same thing. For an airline with "American" in the name, this experience was anything but representative of the best of America. Do better, I would give you a zero but I'm being kind.

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    American Airlines - K9 customer service line - goes by fast & staff are helpful

    K9 customer service line - goes by fast & staff are helpful

    American Airlines - I packed more things this time, but it did fit thankfully

    I packed more things this time, but it did fit thankfully

    American Airlines - AA's Flagship Lounge in Terminal 3.

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    AA's Flagship Lounge in Terminal 3.

    JetBlue

    JetBlue

    3.1(68 reviews)
    0.2 mi

    Noted from previous flights, I downloaded the JetBlue mobile application which provided me with…read moreleeway prior to my arrival to the airport. As someone who had just a carry-on bag with me, the application allowed me to check-in early and head straight to TSA rather than having to see a JetBlue agent. I read several JetBlue reviews via yelp prior to this flight to help calm pre-flight jitters because I have never flown with JetBlue. I had to remind myself that I once flew with Spirit Airlines to New Orleans, Louisiana for crying out loud. And most know that Spirit does not have the best reputation. As for my airport experience, surprisingly, TSA was not crowded at all! Other than my carry-on bag being checked due to me having toothpaste check-in went smooth. At the time, I chuckled with personnel because I knew clearly what it was but leave it to hard-headed me for packing it, hehe. As for the flight gate, it took me forever to find it due to lack of signage. As mentioned, I have never flown JetBlue, so the terminal was one I had never visited. What threw me off was the fact that the only terminal 2 signage I saw was for baggage claim. Eeek! I nearly missed boarding, but I kept on moving until I found the JetBlue gate. Now as for my onboard experience, I wanted to charge my phone as I slept on flight because my phone battery was low. I found that there were no power outlets at all which left me with no other option but to preserve my battery as much as I can enroute. I have to point out that it was unpleasant smelling smoke as the plane prepared to lift off from Chicago, Illinois. It was then, I started to take notice of how outdated everything appeared on this plane as my melatonin kicked in. I slept the majority of the flight, so I had little communication with the flight attendants other than the boarding flight hello, a flight attendant asking me if I wanted a snack as I woke up briefly, and the airplane departure goodbye greeting. And as for the airplane interior, the seat comfort was decent! I did have an acceptable amount of leg room, even with my backpack underneath the seat in front of me. I did love the image of the airplane hovering over states on the seatback television which I could not help but notice while awake. In spite of what the plane did not have, it did have access to XM radio stations & Direct TV channels. I survived this flight with JetBlue and would be open to flying with again, as well as recommending to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~Have courage. Be Kind. ~ Thomas G

    These guys are genuinely ridiculous! I feel as a responsible adult I need to make sure the world is…read moreaware that this company is unethical and absolutely useless. First time using them they hung us out to dry giving us no options within 24 hours to even get home. We lost over $1000 and they didn't do a thing to help after making us suffer for 6 hours from 1:00 in the morning to now 7:30 in the morning because they probably have 2 total (incompetent) reps. If I could give negative stars or go on the news to make sure this is known, then I would.

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    JetBlue
    JetBlue
    JetBlue

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    United Airlines

    United Airlines

    1.1(16 reviews)
    15.5 miThe Loop

    one time, i was on a transfer. they didn't load 2 of my bags on. it would've been fine, IF IT WAS…read moreTHE TRANSFER HALF AN HOUR AFTER THE FIRST FLIGHT. the flight was 4 HOURS after the last one. they had 4 hours to put the bags in the plane. and it's not because too many people checked their luggage, no. they were BEGGING people to check luggage. because of this, i had to uber home, because the car keys were in the checked luggage. other then that it was an amazing flight. wth, 2 stars.

    Do not ever fly with United airlines. I would give no stars if it was an option. Made me, my…read moredaughter, and her 9 month old baby run through Chicago airport (which was a 16 minute walk to the gate from which we got off) to meet our connecting flight to which ended boarding and left us and ten other people stranded there. When I called the representative rebooked me for a flight already boarding and me not knowing it was a twenty minute walk (for which we ran again) from the gate we were currently at so guessss what we missed that one too. My checked bag however made it to the first flight and was sent to Syracuse airport without me. After the second missed flight I was told that I had to wait for a flight in the morning. Hellllll nooo am I staying in Chicago and paying for a hotel to comeback to this shithole again in the morning. I was never, by any rep or agent, offered compensation to stay anywhere or food. We had not eaten or had a drink due to the running and trying to get home. So in a panic and in tears I went to American Airlines as my last hope. They were able to get me on their 8:30pm flight back to Syracuse. When I got to Syracuse I could not find my bag. Mentally and physically exhausted I made the drive home (1.5 hours) and was home at 1am. Now my bag supposedly made it to the airport before I did so they are saying American Airlines is responsible for any compensation because they were MY final carrier. They never touched my bag?! How does that make sense? I bought a ticket for American after my bag had already left on YOUR aircraft! Now they are trying to tell me I have to go back to the airport to get it and won't have it delivered to my house or nearby airport?! Crazy! They have no interest in making customers happy and no one was helpful or seemed like they cared. Never again United! Never again!

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    United Airlines
    United Airlines
    United Airlines - Screenshot chat

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    Screenshot chat

    Lufthansa - Tarmac View

    Lufthansa

    2.3(77 reviews)
    0.2 mi

    **Need immediate 24/7 help, *Dial Airlines at 1-855_677_O4'65™ phone number, customer support can…read morehelp with booking management, flight changes, and other travel-related.. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    Reach a live Lufthansa Airlines customer service representative by calling 1_(888) 551 (0145). This…read moretoll-free number connects you directly to the reservations and customer support department, where a live agent can assist you with flight bookings, ticket changes, cancellations,and other travel-related concerns. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again..

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    Lufthansa
    Lufthansa
    Lufthansa - Nice little berth.

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    Nice little berth.

    United Airlines

    United Airlines

    1.4(33 reviews)
    4.6 mi

    TRAINING CENTER. NOT the page for the O'hare United gates or airline. Most of these reviews are all…read morecomplaints and not the appropriate page to begin with. I digress. Pretty spacious area with wifi and all the corporate amenities you can expect. Nice seating areas with local and national news on. Friendly receptionists and about a million meeting rooms of every size imaginable. Clean restrooms and ample outlets for charging any devices mid meeting. Training for flight ops, inflight, ramp, customer service and gate agents. As well as training courses moving forward with new products and platforms. BIG things are happening here. Some parking out front and around the nearby buildings. If you're here for a meeting or training they'll fill you in on Uber/Taxi/Lyft drop off and pick up specifics. Otherwise it's United and United partners ONLY. Fly the Friendly Skies!

    Everything , they are the worst airline I've ever been on. We flew into Chicago and they may just…read morewait on the tarmac for 45 minutes to an hour. So we missed our flight going first class from Chicago to San Antonio. Then I was unable to get anybody to help me none of the gate agents could do anything I called for a supervisor. Finally, when the supervisor got there he wanted me to fly the next day. I said no I need to get out tonight and I understand there is a flight out 9 o'clock on American reluctantly he got me tickets on the American flight. I will never fly United again

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    United Airlines
    United Airlines

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    United Airlines - airlines - Updated May 2026

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