united airlines is now "my favorite airlines" i am not a frequent flyer.. i took the bus and train all the way from the other side of town.. i go to check in and angela de la pena comes over with a big smile and helps me out big time.. i was so relieved.. then i get to tsa with my temporary real id and mikayla guides me step by step and doesn't make me feel inept then i speak with a pilot i believe that pointed me in the right direction.. i eent to the desk when i arrived and showed the agent ticket .. she told me when i board and where to stand everyone had a great attitude and were happy to help read more

Everybody could work, but going to work with a heart and correct mindset are not very common. But Samir Mezzi, a United Ground vendor have done those. I am writing this review with gratitude to a representative who went above and beyond, along with his co-workers, to help make our flight happen as planned. I wanted to write this review as soon as I got back, but I have been busy until now. United Ground department, I hope Samir didn't get in trouble for spending an extensive time helping a customer. His compassionate ways have made my mom's relocation possible. I highly encourage recognition of such working ethics. Good workers make great companies. It was the weekend of May 30, 2026, flight # UA2373. My mom was a frail disabled senior over 80 years old. I came to NY to fly her to CA, as she had been requesting. The flight was long, she got very tired and became very difficult to deal with. She was walking around the area with a cane, being uncooperative with me. She found Samir Mezzi and got very comfortable with him. She only trusted him and no one else. Samir was on duty but was very willing to help her. My flight was close to departure when she refused to enter the TSA checkpoint for the security screening process. When I explained to him the situation, he didn't hesitate to help, he was very determined to successfully help us fly. After some time spent being patient with my mom, he called his colleagues to figure out some ways. They figured to team up and help us out. There were several of them, from various departments. They comforted her, were gentle and patient with her. They even bought her a soda. The TSA checkpoint was successful. The manager of United Airlines came and offered solutions to the challenging situation, of a complimentary onsite hotel stay or delay it, in wanting to help make the flight an easier and more comfortable experience. She was also very patient and genuine. We passed the TSA checkpoint and went on with proceeding to the check-in gate. I wanted to let her know of my decision, but it would be a hassle and leave my mom for a moment to come back to talk to her. So, I didn't. I hope she understands. But I did speak to her about my appreciation. Samir kindly helped my mom all the way until she was seated on the plane. He said some comforting kind words to her before he left. We appreciate everything he has done. My mom is now happy and healthier living in CA with me. Congratulations to United Ground for having such a stella worker. He well represented the department and the airline. Thank you, Samir, his coworkers, United Airline manager, United Ground, and United Airlines for making it possible. Much appreciated. read more

United Airlines - Airlines Near Me - Chicago, Illinois

My family and I have flown United Airlines regularly between the United States and Liberia, West Africa, for nearly a decade. I am also a professional pilot in the private aviation industry, so I understand that delays and operational challenges happen. What I cannot overlook is the repeated lack of customer service, accountability, and support my family has experienced recently. Last month, I was returning from Liberia when a series of delays caused me to miss a connecting flight to Dallas. The original aircraft was removed from service for maintenance, requiring passengers to walk approximately 20 minutes to a new gate. After boarding the replacement aircraft, we remained on board for nearly two hours due to an overweight aircraft, communication issues preventing the use of external power, and finally a passenger altercation that resulted in two passengers being removed from the flight. I had intentionally scheduled a four-hour connection in Atlanta, yet the delays still made it impossible for me to reach my final destination. Because my onward ticket was booked with another airline, United refused to rebook me. I had to purchase a new ticket at my own expense and was told I would need to wait 24 hours before requesting a refund for the unused portion of my trip. The refund process took more than two weeks, and despite traveling in First Class, I received only $250. The situation became even worse when my luggage was sent to Atlanta without me. When my mother attempted to work with baggage services to have my bags forwarded, a United employee accused her of trying to steal luggage and called the police. After a travel day that lasted nearly 30 hours, the compensation United eventually offered did little to address the experience. To this day, I still do not have my luggage. Unfortunately, this was not an isolated incident. This month, my father traveled to Liberia. He is a Premier member who makes the trip between Liberia and the United States several times each year and is entitled to a 70-pound baggage allowance. Despite checking a bag that weighed only 69.5 pounds, he was told it was overweight and was charged $200 because United claimed they could not verify his status. The problems did not stop there. United then sent his luggage to the wrong country. When he attempted to have the bag rerouted, he was told he would need to deplane in Sierra Leone to retrieve it himself. Even though the mistake was entirely United's, customer service repeatedly refused to reroute the luggage. My mother spent more than two hours on the phone trying to resolve the issue and was repeatedly told that my father could simply file a claim. That response completely missed the point. His luggage contains perishable items unavailable in Liberia and materials he needs to operate his business. These are time-sensitive and, in many cases, irreplaceable items. Because of the delays and confusion, he was also forced to check his carry-on bag and was told he could miss his flight if he wanted to keep it. As both a longtime customer and a professional pilot, I find these experiences deeply disappointing. Delays happen. Mistakes happen. What matters is how an airline responds when they do. In two separate incidents affecting my family within two months, United failed to provide reasonable solutions, failed to take accountability, and failed to deliver the level of customer service we once expected. Once I have used the travel credits United provided following these incidents, I will no longer fly this airline. Neither will my parents. After nearly a decade of loyalty, United has lost our business. read more

O'Hare is United's home turf, and you can feel it the moment you step into Terminal 1. The operation is big, busy, and constantly in motion, but it generally runs with a level of competence that makes the chaos feel intentional rather than accidental. Gates are well‑staffed, announcements are usually clear, and there's a sense that the teams here have seen every possible travel scenario and know exactly how to handle it. Security and check‑in move faster here than at most major hubs, thanks to the sheer number of lanes and the fact that United funnels so much of its traffic through this terminal. The terminals aren't exactly bright -- especially once the sun goes down -- and they feel even more cramped thanks to how narrow they are, particularly Terminal B. The middle of B is downright miserable: TSA has pushed its footprint so far into the hallway that it creates an unbearable chokepoint where foot traffic bottlenecks into a slow‑moving shuffle. Food options are extremely limited for a terminal this busy and for an airport of this size. And if you wander into United's Terminal 2, the choices somehow get even slimmer. Over in Terminal 3, where United has pushed into American's turf and now occupies a few gates, the situation isn't much better -- the food options there are equally sparse and feel like an afterthought. Boarding is typically organized, and the gate agents keep things moving without the performative sternness you sometimes get at other airports. Even when flights are full (which is most of the time), the process feels controlled rather than frantic. Baggage claim is hit‑or‑miss, but when it hits, it's impressively quick for an airport this size. United at ORD is exactly what you want from a major hub: predictable, efficient where it counts, and staffed by people who know how to keep a massive operation from falling apart. It's not glamorous, but it's reliable -- and for an airport this busy, that's the real luxury. read more

This flight was amazing!! Everyone was happy and in a good mood. The staff were very helpful and friendly. They give you complimentary non-alcoholic drinks, which was a nice touch. Alcoholic beverages are available for an extra charge. They also provide free snacks and give you three different options to choose from. My kids and I truly enjoyed our travel experience today!! Thank you for the beautiful memories!!! read more

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Great airline from way back when I fist started flying and left for the middle years. Now it seems I'm coming back - maybe since it was my first - it's serendipity? Great routes and schedules and fares and thy go everywhere!!!! read more

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Really have a hate love of connecting through ORD. Sometimes it is easy other times really annoying. Was a 20 min walk connecting. Did it in 15 min. Love the sanitizing wipes. This flight they were stingy and only give you one. Previous flight had the tray available and grab as many as you like. read more

United Airlines - Plane ready to head to AUSTIN TEXAS! - Airlines Near Me - Chicago, Illinois

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United Airlines is still my personal choice and favorite airline to take anywhere for my travel needs. I love the on flight screens on the back of the seats that have movies, tv shows, flight radar and more entertainment options to pick from. The customer service has always been courteous as well from my experiences. When I want a great in flight experience, I always go with United. read more

What an incredible experience from take off to Arrington in Chicago. The true reason for sharing is Chase B and Chyna M from right before leaving to the serving food and drinks to landing both of the smiling faces Al the time made our flying experience TOP NOTCH. Thank you chase and Chyna read more

One of my favorite airlines to travel to Central America, Europe, Asia and Africa. United Airlines planes are relatively new and well maintained. The United app works well and is quite helpful in navigating travel with the airline. Travel with United Airlines does usually feel like traveling the friendly skies. read more

Far too many gate changes. Was at a flight gate and standby passengers didn't get on because one of your pilots not working got to fly. His comment started with " If I have to tell my new wife I won't be home..... " Do better. He should never show that nasty side of himself as he's in uniform and in front of customers also trying to get home! read more

The flight was on time. We however sat on the tarmac for an extra 20 minutes. That wasn't bad actually because we've had much longer waits than today. The flight was not full so there was room to spread out. read more

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We've flown with United for the last 15+ years, and simply put, we're done with them... Over the last 3+ years, United has become as reliable as screen door on a submarine... Maintenance issues, frequent delays, cancellations, baggage issues, unhelpful customer service, the list goes on. Even their frequent flier program which has been award winning in years past and easy to use has become a spectacle in and of itself (United has really limited award options and miles needed to book has nearly doubled). Aside from all that, the straw that broke the camel's back is our travel today. Yet again, we're in Chicago O'Hare which is the equivalent of the Cleveland Browns of airports (btw, I'm a lifelong CLE fan) and we're delayed with a maintenance issues... United has deplaned us, swapped planes, the new plane is apparently broken now, and there's zero information or updates. The United app is not updated with correct or real-time information and flight agents have no details as well... This is beyond unacceptable and by no way justifiable. We travel a lot and we understand this kind of stuff is part of air travel, but the lack of transparency and useful information is ridiculous. We never have these types of repeated issues with Delta, which tells me this is not a commonality amongst airlines... Rather it's just the same usual United dysfunction that habitually occurs. I really hope *someone in a strategic-level leadership position at United sees this review because a drastic undertaking is clearly needed with the company. read more

United Airlines - Airlines Near Me - Chicago, Illinois

When I was a child I loved flying the friendly skies. Over time United Airlines has eliminated any sense of joy and excitement that I once found in flying. Since checked bags are now charged, more people carry their bags on the plane which causes the boarding process to take longer. The complimentary food has gotten progressively smaller and less appetizing. The food available for purchase doesn't feel like a good deal. The flight attendants have always been professional and pleasant. Unfortunately, the friendly skies aren't so friendly anymore. read more

Overall, my experience flying United (Polaris) was a good one. I had a 15 hr flight to Sydney, AU that I was really dreading, but it wasn't nearly as bad as I feared. The bedding was nice and provided by Saks. My seat laid completely flat and was pretty comfortable. The food exceeded my expectations. I mean smoked duck and sea bass with a caper sauce? It wasn't Michelin Star worthy, but it was good quality for airline food. And the service was wonderful. One of the negatives though, and it's kind of a big one, was that WiFi wasn't working so I had to go 15 hrs having no contact with my kids. The 2nd was that the Polaris lounge in Chicago was closed so I had to use the United club instead. Not nearly as nice as Polaris. I'd of course use United again. It's typically the only airline I use. But next time I hope they have WiFi read more

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Smooth process E2E and since they updated the gate seating areas it's been a lot nicer waiting for your onboarding. UA employees are professional and friendly. No issues or hassles. Airline of choice 100%! read more

United Airlines - United Terminal Chicago - Airlines Near Me - Chicago, Illinois

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We flew from Chicago to Barcelona on 3/13 and were scheduled to return on 3/20. We couldn't return on 3/20 bc every. Single. Connecting flight that UNITED booked for us was so late we missed the connection in Frankfurt to get home. THEN THEY LOST MY LUGGAGE FOR 20 DAYS. Upon return, we discovered they stole my olives, chocolate and Picasso prints. HORRIBLE CUSTOMER SERVICE. Will abandon all air miles accrued and NEVER fly this airline again. Be prepared to lose your luggage and have your stuff ransacked and STOLEN. read more

United Airlines - Beat up ransacked bag finally found and returned. - Airlines Near Me - Chicago, Illinois

This mixed review is for our 9 hour flight from Frankfurt back to Chicago in economy. It was on a Boeing 787-10. On the plus side, I was happy with the leg room, the food, and the entertainment. After having the disgusting food on Air France a few months ago, anything would have been a big improvement and at least the food was hot and pretty good. On the outbound to Glasgow, I had butter chicken, and on this flight, we I had eggplant parmesan. Also, in a recent and thoughtful innovation, they provided a nice neck pillow that was very helpful for comfort and sleeping. They also had a neat new vacuum wrapped snack of olives and almonds that I enjoyed. On the negative side, we had a ridiculous comedy of errors that resulted in a 2 hour delay to takeoff. We were on UA flight 906 on Friday, Oct 11, and it was fully loaded with 300+ passengers. The story is worth sharing because it is so ridiculous. It is all based on announcements from the head stewardess. First, at departure time, everyone was onboard except 1 passenger who was apparently in a wheelchair that they were looking for. After 30 minutes, they found that he was put on another plane. I don't know if that was a UAL or an airport employee, but it could have been a liability factor. Apparently the passenger was separated from his mother too who was presumably on the plane, hmmm. When they found him, they tried to put him on our plane, but we had to wait for a special elevator as the jetway wasn't working properly anymore. Another 30 minutes. 20 minutes later, we get an announcement that starts with "unfortunately". The unfortunate thing was his critical medicines were left on the other plane, duh. So, 40 minutes later, they apparently got hold of that and we take off 2 hours late. A lot of passengers, but not applicable for us, missed their connections and there was a slight mutiny on the plane as folks started standing about, grumbling, etc and had to be calmed by the stewardess before we took off. To top it off, we had 3 screaming babies on board as well. For what it's worth, we had a female captain, and that may or may not go with the bleeding heart theorists. There was so much incompetence, a lot of folks thought we should have just taken off and let the idiot couple fend for themselves. I'm still undecided as I don't think we got the complete picture and I may be biased towards forgiveness as we didn't have that much skin in the game with a missed connection. It was just a retrospectively entertaining way to end our vacation in such a ridiculous way, lol. Overall, 3 stars - 4 stars for the flight and 1 star for the pre-flight buffoonery. read more

We have not flown United airlines in years and if we never fly United airlines for the rest of our lives that would be perfectly fine. We were targeted to leave Austin, TX at 10 am in route to Montreal Canada. Our passports were uploaded online on our personal computer and our boarding passes finalized and were ready to go. We arrived about 8 am at the Austin Bergstrom airport and cleared security with no issues. United airlines staff did not contact us regarding any issues during that 2 hour period. As we attempted to board the plane, we were notified of an error. The gate agent could not solve the issue and called a manager. It turned out to be a United Airlines system issue. We were within 2 minutes of the plane doors closing before we were given the ok to board. This was super nerve racking. The gate agent told us to check in immediately in Chicago at our connecting gate. It was about a 20 minute walk from our arriving to departing flight. When we arrived at the gate our plane was boarding. I went up to Marissa, gate agent and explained our situation. In a very derogatory manner you told us we need to wait to everyone had boarded the plane before you could hear our concern. She was extremely dismissive. We asked for a supervisor and she said there was no supervisor available, which was not true. We saw another agent in the distant who came over. As it turns out, she was a manager. She listened to our situation and printed new boarding passes and prioritized our entry onto the plane. This has been the WORST flying experience of our lives and I've flown to over 90+ countries. United airlines is in a unique position as they are the only company that have earned a "1" rating from me on Yelp! read more

United Airlines - Airlines Near Me - Chicago, Illinois

4.75 stars I was dreading this flight, I really was. It actually turned out better than I expected. Decent food, had a glass of bubbly on the flight (I never do this), two pillows, comfy throw, able to stretch out. Almost five stars because I still couldn't sleep. They gave us a bag with a sleep mask, but too many people walking around, skinny seat. Not bad, almost perfect. Almost. read more

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We waited on the tarmac for 1/2 hour when we arrived. Then had run across the airport to get connection then wait on delayed plan get in the plane and sit and wait another hour. Just awful, and the plane is hot with little airflow read more

After a lifetime of flying large military airplanes, having follow-on jobs that made me fly on commercial airlines intensively, and then another follow on career of almost constantly living off a suitcase, I was able to earn status on both airline and several hotel chains for the rest of my life. I have never had a problem in United Airlines, instead, I have always found them to be courteous and efficient. Yes, I'm one of the few who buy Starbucks or Dunkin' Donuts gift certificates and give them to the flight attendants upon entrance to the airplane. You wouldn't believe how far that goes... In these modern times, when civility and decorum seem to have lost their way in constant acrimony, being nice to the air crew upon which your life depends is a wonderful thing. Yes, I pay for my seat, in the position in place in the airplane that I choose, and I make my reservation a good six months in advance. On this trip, although in an aging aircraft, the flight attendant crew was particularly helpful, considering that the United flight attendants have not had a contract now for a number of years and are grossly underpaid. Yet they remain doing their jobs that in many cases include saving lives. The landing at O'Hare airport was uneventful, we were ushered by pleasant gate agents, and were directed to our next gate, which, although it was a long walk, it is sort of expected in O'Hare. A good day. The air crew and staff of United performed quite well, in spite of the often times abandoned men by their corporate bosses. read more

I've given United multiple chances, but every single time I've flown with them, my flights have been delayed -- often with little to no clear explanation or updates. It's become a consistent pattern, not just a one-off. What's most frustrating is the lack of communication. Passengers are left waiting with vague announcements, and there's never a sense of accountability. Delays happen in air travel, but when they happen every time with the same airline, it points to poor operations and planning. I'm tired of paying for a service that can't reliably get me to my destination on time. United needs to take responsibility and fix these ongoing issues, because right now they're falling far short of even basic reliability. Until things improve, I can't recommend United to anyone who values punctuality or professionalism. read more

United Airlines - Delayed - Airlines Near Me - Chicago, Illinois

We had flight delays coming out of phoenix because Chicago did not have enough air traffic controllers. Then we had a delay landing in Chicago and ended up in Milwaukee. Sounds like a pretty lousy trip and it was! But none of this was United's fault. When we emailed them they responded as a quality company should. They paid us back for our Uber from Milwaukee to our house. $150.... then they reimbursed us for the return flight. I appreciate them stepping up and taking care of us as best they could. So now I am a customer who will sing their praises as opposed to bitching about our United nightmare. Good customer service and thank you!!! read more

I checked into both of our flights on my iPhone United app 24 hours prior to our departures, including our two checked luggages. I will summarize both of our round trip flights from IAD to PHX and PHX to IAD here: Our IAD United bag drop went smoothly. Our IAD TSA Pre-Check also went smoothly. We took the usual airport transport from the main terminal to the C Terminal. Our UA1858 departed IAD Gate C7 at 12:50 PM and arrived at PHX on schedule at 2:57 PM. Our C7 Gate was conveniently adjacently located next to the United Club near C7. We were both in Group 1 boarding. Boarding went smoothly. We had cross aisle seats 10C and 10D on a nice Boeing 737-800. Cabin service was very good. Our local friend picked us up from PHX. I again checked into both of our flights on my iPhone United app 24 hours prior to our departure, including our two checked luggage. Our friend drove us back to PHX for our flight to return to IAD. Our PHX United bag drop also went smoothly. Our PHX TSA Pre-Check also went smoothly. Our UA1141 departed PHX Gate E3 at 1:30 PM and arrived at IAD early at 8:57 PM. The United Club was also near Gate E3. I will separately review both IAD and PHX United Clubs. We were both in Group 1 boarding. We boarded on time at 1:28 PM. We again had cross aisle seats 10C and 10D. Our aircraft was a nice Boeing 737 MAX 8. Cabin service was very good. Both flights were smooth. Our two luggages arrived at IAD carousel 4 within a reasonable amount of time. read more

Coming off of a great UA flight with Flight Attendant Thomas NGO, this UA flight #335 was unpleasant due to our flight attendant. He was not wearing a name tag but was about 508, with brown hair and a full beard. My wife had an aisle seat and I was seated at the window. We had another person seated in between us. When the drinks were being served my wife asked me a question and handed me my drink carefully across the middle passenger. The male flight attendant then said, " I would not want someone talking over me like that" something to that effect. We both thought his comment was uncalled for as it made the situation uncomfortable. In no means were we carrying on a full conversation during the flight or passing multiple items across the middle passenger. In September of 2025 we had another bad flight attendant experience which left us not wanting to fly United Airlines. Flight Attendant Thomas Ngo is a great representation for United Airlines, I just wished we had him on both our flights. I emailed UA and completed a complaint form and was given 5000 travel points which was appreciated. read more

United Airlines is underrated. I don't get why the rating is so low. The service is good and most times when you ask for stuff they give you the exact thing it doesn't matter where you're flying from or where you're flying to. It's always amazing. read more

Thanks a lot United Club O'Hare... for packing up all the food 30 minutes early and pulling the deserts away from me as I was looking to see what I wanted. Literally carted the warm cookies away right out from under me. Very rude and unprofessional service at O'Hare tonight. read more

This was the worst flight experience I have ever had. A scheduled 4:30 PM departure turned into being stranded in Orlando at nearly midnight. Delays kept stacking with extremely poor communication throughout: an initial four-hour delay for vague "reasons," another due to no cleaning crew, another after a bird strike, then a plane change, and finally a cancellation when the pilot declined to fly. Passengers were left with little guidance or consistent updates. The only option offered was an 8:30 AM flight the next morning, with the warning to arrive 2-3 hours early for TSA, which completely defeats the purpose. I have never experienced this level of disorganization or communication failure. Ironically, I have had more reliable experiences with budget airlines. I will not be flying United again. read more

United Airlines - Airlines Near Me - Chicago, Illinois

Poor customer service, tarmac delays.. Unprofessional (christiana... U2426...Just nailed the coffin for ever flying united for me) Ever wondered why united has the loooooooongest walks between terminals if you are catching a connection. Its profits over customer experience.. Entertainment has 4-5 commercials before you can even get to your outdated content. Zero courtesy, I am just tired of giving then repeated chances (10k plus - after losing all of my travel history of 15 yrs).. Just done. I'd rather pay a premium and fly delta than united..or just drive to my destination.. read more

Always have delays or last minute cancellation. Staff is nice but the airline is horrible. Go with another airline trust me. Save yourself a headache. read more

Flight kept getting delayed and there was always a problem during the flight. Flight attendants weren't letting anyone in the bathrooms while the flight was stationary away from the gate. read more

Honestly, I have no idea how they are so high on the charts for airlines. The employees are not kind, flights don't leave anywhere close to on time, and they are just lackadaisical about everything. To boot, the last 2 flights I've been on had at least 2 hour delays each for "frozen toilets" which they called an "extreme weather condition". Of course, water freezing is awfully extreme, but what do I know. It's at least 50% of my last few flights have been delayed for one reason or another, even when the weather isn't a factor. American and Delta don't have this scale of problems that I've seen. read more

Everything could improve. I got to my destination a whopping 7 hours late with no apology other than a $15 food voucher I couldn't use because all the food stuff was closed. Sheesh. Thanks for that. read more

Horrible experience with the United app, which provided misleading information. Flight status and texts said the flight was delayed and an update would be provided at 3:30. At 3:17, the flight departed -- without me. I know of at least one other passenger this happened to. Could it be that United is not aware of the problem? read more

Really with United Airline Customer Service and Website Instead of using Expedia or Hotels.com we decided to book direct with United. We paid more but thought it was OK because we would get the free checked bag using the United Credit card. Logged on the United Website, we got Hijacked to Jet Blue. End result: We paid more Flight is Jet Blue not United CS wouldn't give us the free checked bag. Very deceptive. Wow, can't believe United is using the old bait and switch. Anything for an extra dollar. read more

I primarily Fly Southwest and this is a rare fly for me to fly United. My experience here was okay for the most part. Checking in and getting through security wasn't too bad. Staff here was friendly for the most part. There is a game change that I wasn't notified about when I was looking for my flight on my ticket. There were many delays to with my flight as well which pushed me back almost a whole hour from getting to my destination. The flight went by really smooth and I enjoyed the aircraft I was on. Overall, i wouldn't mind flying with United again. read more

I purchase a ticket for my mom from my country to USA they end up switching her flight not one time but 3 times it took my mom 2 days to get to Chicago United u used to be so good now I'm so disappointed we pay insurance or extra stuff and what you guys end up giving her a $15 dollars for a restaurant she's traumatized she doesn't want to travel no more she was supposed to have a decent travel no you guys ruined plus you guys want it to charge her a new ticket you guys are bad airlines read more

finally landed and we waited 1 hour before even pulling up to the gate. turned off all the a/c and everyone was sweaty and upset. this never happens with southwest. read more

To say that their app is terrible is an understatement. They advertise free wifi if you are a mileage member, that has to be the best joke i've heard in years. To say that their pilot's communication is terrible is also an understatement. There is a reason why their reviews are very low, i just came here to confirm that what older reviews say is completely true. read more