Great airline from way back when I fist started flying and left for the middle years. Now it seems I'm coming back - maybe since it was my first - it's serendipity? Great routes and schedules and fares and thy go everywhere!!!! read more

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We've flown with United for the last 15+ years, and simply put, we're done with them... Over the last 3+ years, United has become as reliable as screen door on a submarine... Maintenance issues, frequent delays, cancellations, baggage issues, unhelpful customer service, the list goes on. Even their frequent flier program which has been award winning in years past and easy to use has become a spectacle in and of itself (United has really limited award options and miles needed to book has nearly doubled). Aside from all that, the straw that broke the camel's back is our travel today. Yet again, we're in Chicago O'Hare which is the equivalent of the Cleveland Browns of airports (btw, I'm a lifelong CLE fan) and we're delayed with a maintenance issues... United has deplaned us, swapped planes, the new plane is apparently broken now, and there's zero information or updates. The United app is not updated with correct or real-time information and flight agents have no details as well... This is beyond unacceptable and by no way justifiable. We travel a lot and we understand this kind of stuff is part of air travel, but the lack of transparency and useful information is ridiculous. We never have these types of repeated issues with Delta, which tells me this is not a commonality amongst airlines... Rather it's just the same usual United dysfunction that habitually occurs. I really hope *someone in a strategic-level leadership position at United sees this review because a drastic undertaking is clearly needed with the company. read more

United Airlines - Airlines Near Me - Chicago, Illinois

Poor customer service, tarmac delays.. Unprofessional (christiana... U2426...Just nailed the coffin for ever flying united for me) Ever wondered why united has the loooooooongest walks between terminals if you are catching a connection. Its profits over customer experience.. Entertainment has 4-5 commercials before you can even get to your outdated content. Zero courtesy, I am just tired of giving then repeated chances (10k plus - after losing all of my travel history of 15 yrs).. Just done. I'd rather pay a premium and fly delta than united..or just drive to my destination.. read more

Far too many gate changes. Was at a flight gate and standby passengers didn't get on because one of your pilots not working got to fly. His comment started with " If I have to tell my new wife I won't be home..... " Do better. He should never show that nasty side of himself as he's in uniform and in front of customers also trying to get home! read more

We waited on the tarmac for 1/2 hour when we arrived. Then had run across the airport to get connection then wait on delayed plan get in the plane and sit and wait another hour. Just awful, and the plane is hot with little airflow read more

When I was a child I loved flying the friendly skies. Over time United Airlines has eliminated any sense of joy and excitement that I once found in flying. Since checked bags are now charged, more people carry their bags on the plane which causes the boarding process to take longer. The complimentary food has gotten progressively smaller and less appetizing. The food available for purchase doesn't feel like a good deal. The flight attendants have always been professional and pleasant. Unfortunately, the friendly skies aren't so friendly anymore. read more

We had flight delays coming out of phoenix because Chicago did not have enough air traffic controllers. Then we had a delay landing in Chicago and ended up in Milwaukee. Sounds like a pretty lousy trip and it was! But none of this was United's fault. When we emailed them they responded as a quality company should. They paid us back for our Uber from Milwaukee to our house. $150.... then they reimbursed us for the return flight. I appreciate them stepping up and taking care of us as best they could. So now I am a customer who will sing their praises as opposed to bitching about our United nightmare. Good customer service and thank you!!! read more

The flight was on time. We however sat on the tarmac for an extra 20 minutes. That wasn't bad actually because we've had much longer waits than today. The flight was not full so there was room to spread out. read more

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We flew from Chicago to Barcelona on 3/13 and were scheduled to return on 3/20. We couldn't return on 3/20 bc every. Single. Connecting flight that UNITED booked for us was so late we missed the connection in Frankfurt to get home. THEN THEY LOST MY LUGGAGE FOR 20 DAYS. Upon return, we discovered they stole my olives, chocolate and Picasso prints. HORRIBLE CUSTOMER SERVICE. Will abandon all air miles accrued and NEVER fly this airline again. Be prepared to lose your luggage and have your stuff ransacked and STOLEN. read more

United Airlines - Beat up ransacked bag finally found and returned. - Airlines Near Me - Chicago, Illinois

Smooth process E2E and since they updated the gate seating areas it's been a lot nicer waiting for your onboarding. UA employees are professional and friendly. No issues or hassles. Airline of choice 100%! read more

United Airlines - United Terminal Chicago - Airlines Near Me - Chicago, Illinois

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Overall, my experience flying United (Polaris) was a good one. I had a 15 hr flight to Sydney, AU that I was really dreading, but it wasn't nearly as bad as I feared. The bedding was nice and provided by Saks. My seat laid completely flat and was pretty comfortable. The food exceeded my expectations. I mean smoked duck and sea bass with a caper sauce? It wasn't Michelin Star worthy, but it was good quality for airline food. And the service was wonderful. One of the negatives though, and it's kind of a big one, was that WiFi wasn't working so I had to go 15 hrs having no contact with my kids. The 2nd was that the Polaris lounge in Chicago was closed so I had to use the United club instead. Not nearly as nice as Polaris. I'd of course use United again. It's typically the only airline I use. But next time I hope they have WiFi read more

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Coming off of a great UA flight with Flight Attendant Thomas NGO, this UA flight #335 was unpleasant due to our flight attendant. He was not wearing a name tag but was about 508, with brown hair and a full beard. My wife had an aisle seat and I was seated at the window. We had another person seated in between us. When the drinks were being served my wife asked me a question and handed me my drink carefully across the middle passenger. The male flight attendant then said, " I would not want someone talking over me like that" something to that effect. We both thought his comment was uncalled for as it made the situation uncomfortable. In no means were we carrying on a full conversation during the flight or passing multiple items across the middle passenger. In September of 2025 we had another bad flight attendant experience which left us not wanting to fly United Airlines. Flight Attendant Thomas Ngo is a great representation for United Airlines, I just wished we had him on both our flights. I emailed UA and completed a complaint form and was given 5000 travel points which was appreciated. read more

This mixed review is for our 9 hour flight from Frankfurt back to Chicago in economy. It was on a Boeing 787-10. On the plus side, I was happy with the leg room, the food, and the entertainment. After having the disgusting food on Air France a few months ago, anything would have been a big improvement and at least the food was hot and pretty good. On the outbound to Glasgow, I had butter chicken, and on this flight, we I had eggplant parmesan. Also, in a recent and thoughtful innovation, they provided a nice neck pillow that was very helpful for comfort and sleeping. They also had a neat new vacuum wrapped snack of olives and almonds that I enjoyed. On the negative side, we had a ridiculous comedy of errors that resulted in a 2 hour delay to takeoff. We were on UA flight 906 on Friday, Oct 11, and it was fully loaded with 300+ passengers. The story is worth sharing because it is so ridiculous. It is all based on announcements from the head stewardess. First, at departure time, everyone was onboard except 1 passenger who was apparently in a wheelchair that they were looking for. After 30 minutes, they found that he was put on another plane. I don't know if that was a UAL or an airport employee, but it could have been a liability factor. Apparently the passenger was separated from his mother too who was presumably on the plane, hmmm. When they found him, they tried to put him on our plane, but we had to wait for a special elevator as the jetway wasn't working properly anymore. Another 30 minutes. 20 minutes later, we get an announcement that starts with "unfortunately". The unfortunate thing was his critical medicines were left on the other plane, duh. So, 40 minutes later, they apparently got hold of that and we take off 2 hours late. A lot of passengers, but not applicable for us, missed their connections and there was a slight mutiny on the plane as folks started standing about, grumbling, etc and had to be calmed by the stewardess before we took off. To top it off, we had 3 screaming babies on board as well. For what it's worth, we had a female captain, and that may or may not go with the bleeding heart theorists. There was so much incompetence, a lot of folks thought we should have just taken off and let the idiot couple fend for themselves. I'm still undecided as I don't think we got the complete picture and I may be biased towards forgiveness as we didn't have that much skin in the game with a missed connection. It was just a retrospectively entertaining way to end our vacation in such a ridiculous way, lol. Overall, 3 stars - 4 stars for the flight and 1 star for the pre-flight buffoonery. read more

We have not flown United airlines in years and if we never fly United airlines for the rest of our lives that would be perfectly fine. We were targeted to leave Austin, TX at 10 am in route to Montreal Canada. Our passports were uploaded online on our personal computer and our boarding passes finalized and were ready to go. We arrived about 8 am at the Austin Bergstrom airport and cleared security with no issues. United airlines staff did not contact us regarding any issues during that 2 hour period. As we attempted to board the plane, we were notified of an error. The gate agent could not solve the issue and called a manager. It turned out to be a United Airlines system issue. We were within 2 minutes of the plane doors closing before we were given the ok to board. This was super nerve racking. The gate agent told us to check in immediately in Chicago at our connecting gate. It was about a 20 minute walk from our arriving to departing flight. When we arrived at the gate our plane was boarding. I went up to Marissa, gate agent and explained our situation. In a very derogatory manner you told us we need to wait to everyone had boarded the plane before you could hear our concern. She was extremely dismissive. We asked for a supervisor and she said there was no supervisor available, which was not true. We saw another agent in the distant who came over. As it turns out, she was a manager. She listened to our situation and printed new boarding passes and prioritized our entry onto the plane. This has been the WORST flying experience of our lives and I've flown to over 90+ countries. United airlines is in a unique position as they are the only company that have earned a "1" rating from me on Yelp! read more

United Airlines - Airlines Near Me - Chicago, Illinois

4.75 stars I was dreading this flight, I really was. It actually turned out better than I expected. Decent food, had a glass of bubbly on the flight (I never do this), two pillows, comfy throw, able to stretch out. Almost five stars because I still couldn't sleep. They gave us a bag with a sleep mask, but too many people walking around, skinny seat. Not bad, almost perfect. Almost. read more

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After a lifetime of flying large military airplanes, having follow-on jobs that made me fly on commercial airlines intensively, and then another follow on career of almost constantly living off a suitcase, I was able to earn status on both airline and several hotel chains for the rest of my life. I have never had a problem in United Airlines, instead, I have always found them to be courteous and efficient. Yes, I'm one of the few who buy Starbucks or Dunkin' Donuts gift certificates and give them to the flight attendants upon entrance to the airplane. You wouldn't believe how far that goes... In these modern times, when civility and decorum seem to have lost their way in constant acrimony, being nice to the air crew upon which your life depends is a wonderful thing. Yes, I pay for my seat, in the position in place in the airplane that I choose, and I make my reservation a good six months in advance. On this trip, although in an aging aircraft, the flight attendant crew was particularly helpful, considering that the United flight attendants have not had a contract now for a number of years and are grossly underpaid. Yet they remain doing their jobs that in many cases include saving lives. The landing at O'Hare airport was uneventful, we were ushered by pleasant gate agents, and were directed to our next gate, which, although it was a long walk, it is sort of expected in O'Hare. A good day. The air crew and staff of United performed quite well, in spite of the often times abandoned men by their corporate bosses. read more

I checked into both of our flights on my iPhone United app 24 hours prior to our departures, including our two checked luggages. I will summarize both of our round trip flights from IAD to PHX and PHX to IAD here: Our IAD United bag drop went smoothly. Our IAD TSA Pre-Check also went smoothly. We took the usual airport transport from the main terminal to the C Terminal. Our UA1858 departed IAD Gate C7 at 12:50 PM and arrived at PHX on schedule at 2:57 PM. Our C7 Gate was conveniently adjacently located next to the United Club near C7. We were both in Group 1 boarding. Boarding went smoothly. We had cross aisle seats 10C and 10D on a nice Boeing 737-800. Cabin service was very good. Our local friend picked us up from PHX. I again checked into both of our flights on my iPhone United app 24 hours prior to our departure, including our two checked luggage. Our friend drove us back to PHX for our flight to return to IAD. Our PHX United bag drop also went smoothly. Our PHX TSA Pre-Check also went smoothly. Our UA1141 departed PHX Gate E3 at 1:30 PM and arrived at IAD early at 8:57 PM. The United Club was also near Gate E3. I will separately review both IAD and PHX United Clubs. We were both in Group 1 boarding. We boarded on time at 1:28 PM. We again had cross aisle seats 10C and 10D. Our aircraft was a nice Boeing 737 MAX 8. Cabin service was very good. Both flights were smooth. Our two luggages arrived at IAD carousel 4 within a reasonable amount of time. read more

I've given United multiple chances, but every single time I've flown with them, my flights have been delayed -- often with little to no clear explanation or updates. It's become a consistent pattern, not just a one-off. What's most frustrating is the lack of communication. Passengers are left waiting with vague announcements, and there's never a sense of accountability. Delays happen in air travel, but when they happen every time with the same airline, it points to poor operations and planning. I'm tired of paying for a service that can't reliably get me to my destination on time. United needs to take responsibility and fix these ongoing issues, because right now they're falling far short of even basic reliability. Until things improve, I can't recommend United to anyone who values punctuality or professionalism. read more

United Airlines - Delayed - Airlines Near Me - Chicago, Illinois

I purchase a ticket for my mom from my country to USA they end up switching her flight not one time but 3 times it took my mom 2 days to get to Chicago United u used to be so good now I'm so disappointed we pay insurance or extra stuff and what you guys end up giving her a $15 dollars for a restaurant she's traumatized she doesn't want to travel no more she was supposed to have a decent travel no you guys ruined plus you guys want it to charge her a new ticket you guys are bad airlines read more

This was the worst flight experience I have ever had. A scheduled 4:30 PM departure turned into being stranded in Orlando at nearly midnight. Delays kept stacking with extremely poor communication throughout: an initial four-hour delay for vague "reasons," another due to no cleaning crew, another after a bird strike, then a plane change, and finally a cancellation when the pilot declined to fly. Passengers were left with little guidance or consistent updates. The only option offered was an 8:30 AM flight the next morning, with the warning to arrive 2-3 hours early for TSA, which completely defeats the purpose. I have never experienced this level of disorganization or communication failure. Ironically, I have had more reliable experiences with budget airlines. I will not be flying United again. read more

United Airlines - Airlines Near Me - Chicago, Illinois

Honestly, I have no idea how they are so high on the charts for airlines. The employees are not kind, flights don't leave anywhere close to on time, and they are just lackadaisical about everything. To boot, the last 2 flights I've been on had at least 2 hour delays each for "frozen toilets" which they called an "extreme weather condition". Of course, water freezing is awfully extreme, but what do I know. It's at least 50% of my last few flights have been delayed for one reason or another, even when the weather isn't a factor. American and Delta don't have this scale of problems that I've seen. read more

Really with United Airline Customer Service and Website Instead of using Expedia or Hotels.com we decided to book direct with United. We paid more but thought it was OK because we would get the free checked bag using the United Credit card. Logged on the United Website, we got Hijacked to Jet Blue. End result: We paid more Flight is Jet Blue not United CS wouldn't give us the free checked bag. Very deceptive. Wow, can't believe United is using the old bait and switch. Anything for an extra dollar. read more

I primarily Fly Southwest and this is a rare fly for me to fly United. My experience here was okay for the most part. Checking in and getting through security wasn't too bad. Staff here was friendly for the most part. There is a game change that I wasn't notified about when I was looking for my flight on my ticket. There were many delays to with my flight as well which pushed me back almost a whole hour from getting to my destination. The flight went by really smooth and I enjoyed the aircraft I was on. Overall, i wouldn't mind flying with United again. read more

To say that their app is terrible is an understatement. They advertise free wifi if you are a mileage member, that has to be the best joke i've heard in years. To say that their pilot's communication is terrible is also an understatement. There is a reason why their reviews are very low, i just came here to confirm that what older reviews say is completely true. read more

I am currently on a plane back from Chicago. 4.5 hour flight home. And this flight HAS GOT TO BE at least 75-80 degrees temperature the ENTIRE time. Given it is the holiday season, cabin should be cold to help prevent people from getting MORE sick!! Absolutely disgusting how hot it is read more

Zero on time flights this year. Zero customer service, wildly unreliable & a huge waste of their customer's time & money

When we fly we generally use United Airlines at O'Hare airport ... after all it is United's home airport. They have a lot of facilities and a lot of choices for flying. We saw that many reviews nick them for on-time performance and the like, but to our way of thinking they are doing the best they can with what they can control. As long as it gets us from here to there and back in reasonable shape, we are happy people. United's three concourses help manage all the traffic they have through ORD, and the concourses are clean and packed with things to do while you wait. Loads of gates and seating, loads of dining options, loads of restrooms, and you can always choose your particular seat on a United flight ... all working together to make this our #1 choice for flying. read more

United Airlines experience keep varying, maybe it depends upon the sector one flies and the airplane flown. The SFO-OHD-SFO were smooth in terms of check-ins, in-flight experience (barring the WiFi for purchase which was extremely spotty and was refunded by UA at the end), staff hospitality and flight cleanliness vs the SFO-BWI-SFO experience, where the in-flight experience was not so great (seating was rather claustrophobic), staff hospitality was below average; ironically the paid wifi service on the flight was uninterrupted :) Non-stop UA flights make it an easier commute esp when it's a cross-country trip. Hope UA can get more Airbus aircraft which are rather roomy and nice. Boeing Max 8&9 do not have comfortable seating. read more

ORD United is my favorite. Aside from friendly staffed. There are ample working outlets and charging ports at all gates I have been to. Service has always been great. read more

United Airlines - Concourse C - Airlines Near Me - Chicago, Illinois

I tried to purchase an upgrade that was 159.00 on the UA app, but called to ask a couple of questions. On the phone they told me it'd be 189.00 so I went back to the app. Did the whole thing and after paying I got a message saying it wasn't approved. Called the bank, said no, we approved it. Called UA a supervisor named SOSIA, could not have been more rude. She was unwilling to assist, answer questions, etc.. Bottom line, it wasn't approved but they still charged me 159.00. Still waiting for my refund. People at headquarters not much help either. read more

We have been using United Airlines for some of our recent trips. Worth mentioning that it's nothing spectacular. They have usual delays and sometimes cancellations. I wish they compensated well for delays and cancellations. It's not worth standing in long lines to fight for compensations. Seats are pretty nice. A couple of times when our flights haven't been delayed, we have had good experience. Every seat has a screen to watch movies or TV. They provide headphones too. Service staff has been nice to us. I don't like that they store my card info in their app for payment. I wish they could bring back credit card payments for inflight purchases. read more

United Airlines - Airlines Near Me - Chicago, Illinois

NEVER USE UNITED AIRLINES First and LAST International flight 1.They, Took everyone's Carry on bags, telling they will get them later 2. Told us, No worries no shuttle, WRONG Lied and had a take a 50 minute shuttle 3. No internet during flight 5. Broken luggage wheels of of our stowed suitecase 6. I wanted to speak to Customer Service (HUMAN) Care person, NOPE, have to write an Email first!!! And someone will get back to you after you receive case number, Bull!!! read more

I came through Chicago O'hare on United Airlines, changing planes here, on my flights from SFO to Syracuse and back!! United gave me no problems, planes were on time, which made the plane change easy, I basically had about an hour between flights. Also, my checked bag made it both ways. Sometimes, with a quick change, the checked bag doesn't always make the cut. Also, got to fly on the Boeing 767 going from Chicago to San Francisco, always a treat when you get to fly on the big plane!! read more

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Unless you're a quadruple platinum titanium flier, airline travel is truly a race to the bottom. There you are chained next to Charlton Heston hoping you're within a week of your scheduled arrival time and your bags are not circling the carousel in Dublin. Even the lounges that were once an oasis of calm floating above the madness are now crammed with refugees seeking any flat surface to sleep, a free Coke or a marketplace to sell their organs for an upgrade. Anytime you can walk off the aircraft without a blood clot and a migraine you're living large. Is this what we get for bailing these fluckers out to the tune of billions? Thanks to United Airlines for making steerage palatable. Five stars for a light oar. See ya Chuck. read more

This airline is always delayed. 4 out of my last 6 flights delayed. The Late evening Chicago to MN flight is a guarantee 2 hour delay. United is run by a genius, always late but can't switch airlines or I lose my status and my miles!!! We played United well played!! read more

Arrogant, rude, and lazy customer service. They can reroute you to any flight they want when they want , but when you have an issue, they act like you're crazy for asking to change your flight. I wanted to move my flight destination 50 miles away, and they wanted $1600 for it, laughing in my face. No personnel are available at the airport to answer questions or help with customer service, now it's all QR codes. God help us, service has completely gone downhill. met a manager in the hallway today and when I voiced my complaint, he threatened to arrest me. I'm a senior citizen. I've never been treated so rudely. read more

United has treated me so well over the years. Especially as military. Today was the exception. I didn't bring my ID and it was the first time they asked. Of course. So tip one is bring your ID. Then she said I looked like a civilian. And have to say in past I would agree. Now no beard and high and tight and said I was a civilian. Wow. Showed her other I'd but said they wouldn't take it. At least they are diligent. All in all United has treated me well on travel so I can't drop too many stars. But today's service was less than stellar. read more

United Airlines - Line up - Airlines Near Me - Chicago, Illinois

Typical sit on the tarmac for 45min after landing. Welcome to United at ohare . read more

I haven't flown United in quite a while in fact I don't know that I've done a big trip flying through their airline. The first thing that happened was they canceled my flight back home because of the Boeing air Max problem. Then when I landed a day late in Chicago as I was landing they canceled my next flight. They did reschedule me on a different carriers flight to get home late at night but I ended up taking a standby ticket and getting onto a very overly crowded plane out of Chicago. They don't have any free inflight Wi-Fi and even if you have their credit card and points they don't have free Wi-Fi. I found the baggage policy is very expensive where they don't allow you to bring bags on. They also don't have very good snacks and everything comes with an extra cost. The staff are very nice from the gate attendance to the people on the plane and the pilots so I give them kudos. read more

United Airlines - Airlines Near Me - Chicago, Illinois

Once again seated by two people coughing up a lung. No masks. Touching everything. Just rude. Crew can see and hear them not even suggesting they put one on. So this is what I have to listen too for the next 8hrs. Never again. read more