Flight attendants sometimes are super sweet other times a huge attitude like you're the one who flew the plane and got yourself there late for your connecting flight. They need to review better communication and customer service. Lady got very unnecessarily passive aggressive when I barely stepped onto flight. The. Didn't Didn't even offer to assist when I needed assistance, a fellow passenger helped. She just stood there frozen staring..? Um...how about assistance or ask if im ok as you see bagfeom overhead al ist falling on my head. read more

Negative if possible. You can be their elite diamond status and it doesn't matter to them. They'll cancel your flights and not send any notification. And when you could have rebooked it immediately if there was a card issue, they wait until you check in to find out it was cancelled and then REFUSE to honor the price you booked at. Zero customer service Small space Gate agents are rude, I've watched them act like children lashing out on flyers. I flew with them all year because they're cheap but when I say cheap is not worth the lack of everything else you'll experience AND status with them gets you absolutely nowhere. They promise you all of these things with status and you'll never experience those benefits. read more

They destroyed my bag and want to replace it with a cheap inferior quality bag. They pretty much told me they don't care if it's not the same quality, take it or leave it. We have carefully reviewed your request for a like‑for‑like replacement. However, in accordance with Frontier Airlines' Contract of Carriage, our resolution for damaged baggage is limited to providing a replacement bag from our approved inventory. Unfortunately, we are not authorized to offer reimbursement, cash settlements, or brand‑specific replacements, even when the original item was of a higher value or premium brand. read more

Frontier Airlines - Frontier Airlines did this - Airlines Near Me - Chicago, Illinois

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Avoid this airline at all costs. Their procedures are difficult to understand, bag check is a confusing nightmare, and their staff is downright rude. This is not a low-budget experience, it's a disaster. read more

This is the worst airline ever, even worst than Spirit. Our flight was delayed three and a half hours. We were told no.compensation would be offered despite the fact that we had to pay an extra $100 in parking. On top of that, they wrote on my brand new suitcase with sharpie, so I am out another $300 dollars for that. Theory customer service is horrific.​ read more

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This airline Suck. I highly recommend another airline. The low quality of customer service support is intentional. they guarantee a Horrible customer service Experience. read more

They cancelled my daughter's flight Last minute left her no time to even book a hotel for a night before catching the next flight and now she is stuck at the airport by herself. And the next flight won't take place late tomorrow. Knowing it's a cheap airline, but the service can't be that unacceptable. I warned my daughter before booking. Anyway, it would be once and last to fly with Frontier. Also, they are so incompetent. When they rebooked my daughter's flight, they didn't check in for her. I am glad she checked again and gave her a boarding pass; otherwise, she would have waited there for another day and found out she wasn't placed in the next flight! read more

Worst airline I've ever flown with and absolutely terrible customer service. Our flight was completely cancelled and all they offered us was a $50 flight voucher. Our trip was completely ruined and I will never be flying with them again read more

Our gate number changed without any form of communication so the flight departed without us. I had 4 frustrating conversations with different customer service reps who could only offer flight credits as a refund or the next flight out, if I paid another $300. btw this was my first impression of Frontier. ​ read more

Frontier Airlines - Airlines Near Me - Chicago, Illinois

Pilot looked nervous to fly, now my girlfriend's scared and I'm 2 hours away, so I can't protect her. Shame on you Frontier

Hands down THE WORST airline experiences of my life. Frontier is an absolute mess from start to finish. We arrived at the airport having already paid for a bundle that included carry-on and luggage, but before the staff even bothered to scan my ID, check my ticket, or look at my bundle, they immediately started giving us wrong information and trying to charge us more money. They claimed our bag was overweight at 47 pounds, and only then told us--after the fact--that Frontier's baggage limit is 40 pounds instead of the standard 50 that literally every other airline uses. This was our first time flying Frontier and definitely our last. My friend flew in from Canada and I live in the U.S., and neither of us has ever dealt with such a ridiculous and poorly communicated policy. The customer service is absolute garbage. The staff were rude, dismissive, had zero empathy, and talked to customers with complete disrespect. They were more interested in forcing extra charges than actually helping anyone. Everyone at the counter was visibly unhappy--it clearly wasn't just us. On top of all that, the flight was delayed over 3 hours, and they kept delaying it little by little with no clear communication. Just constant waiting, confusion, and frustration. This airline is a waste of money, poorly run, and treats customers terribly. Hidden fees, misleading policies, incompetent staff, nonstop delays--nothing about this experience was acceptable. Extremely disappointing. Never again. To make it even worse, they boarded us and then kept everyone trapped on the airplane for over an hour with no explanation. It was hot, uncomfortable, and incredibly frustrating. No air, no updates, no concern for passengers at all. Just another example of how little Frontier cares about customer experience. read more

Frontier Airlines - Airlines Near Me - Chicago, Illinois

0 stars if I could.... Worst Airline Ive ever used. Will never be taking Frontier again. I'll gladly pay the extra money to take Southwest. DIA was experiencing power outages the day of my return flight home, so Frontier sent me an email saying that if I cancel my flight and rebook with them, that Ill receive a refund for the ticket and a $250 voucher in my email, so I rebooked my flight and I only received the $63 refund not the $250 voucher and when I called customer service, they claimed that they never sent that email so I sent them a copy and they still haven't responded. You guys are scammers. It sadness me to see such theft and lies, but not surprised in the slightest. read more

I'll never use them again. $79 for my carry-on bag and then no wi-fi. Had i known this i would have used a different airline.

If I could rate negative, I would. I am extremely disappointed with my recent experience flying with Frontier Airlines and am formally requesting a full refund of the $99 baggage charge -- not a credit. At the gate, I was charged $99 because the agent claimed my personal item was too large. I was given literally one second to check if it fit in the sizer before being told I had to pay. The agent was rude, dismissive, and did not allow a fair opportunity to verify sizing. To make matters worse, I had upgraded my seat hours before departure to 1F - UpFront Plus. When I boarded, I realized I was seated in the first row with no seat in front of me, meaning there was physically nowhere to place a personal item under a seat to begin with. I was then required to place my bag in the overhead compartment anyway -- the very thing I had just been charged $99 for. If there is no seat in front of me to store a personal item, why am I being charged a carry-on fee? The enforcement of this policy in this situation makes no logical sense. On top of that, approximately 20 minutes after boarding, all passengers were told we had to deplane due to mechanical issues and switch aircraft. This resulted in a delay of about an hour and a half -- with no compensation offered. I had left work early specifically to make this flight, only to find out I didn't need to rush at all. The lack of communication and consideration for passengers' time was incredibly frustrating. When I spoke to Frontier representatives, I was told the only option available was a $99 credit. A credit is not acceptable. I am requesting a full refund to my original form of payment for the improperly charged baggage fee. Between the poor customer service, inconsistent baggage enforcement, aircraft change, and delay without compensation, this experience has left me extremely dissatisfied. I expect this matter to be handled appropriately. read more

They Don't even deserve 1 star!!! The absolute worst customer service and Super unorganized. You think you're saving money because the flights are a few bucks cheaper, but they up charge for every single thing. Besides just that, the employees are the worst! The Vegas employees are awful!!! They're soo rude and unprofessional. We will NEVER fly with them again. read more

Waited 2.5 hours in Dominican Republic to check my bags. Showed up to the airport 4 hours early, worked my way through a long line, and they started taking people who showed up late in front of me because their flight was boarding within the hour. Why show up early? Our flight was then delayed almost 2 hours. While waiting for our flight, I was notified that our connecting flight was cancelled, leaving my gf and I stranded in a city a 13 hour drive away from home. They had one person working the desk to sort this out for 50+ people. Growing frustrated, we decided to book a flight and hotel ourselves. The service rep was still working with the first customer when we left a half hour later. I contacted Frontier at the airport and requested a refund, they said they'd process my request. After getting to the hotel, I was notified that I was rebooked for a flight 2 days after my initial flight, at 5:30am. Completely unacceptable. I had to contact them again letting them know that I had already requested a refund and that I did not plan to fly with them on the flight they booked for me without my approval. They offered my gf a $100 travel voucher for our troubles, not me though. I would rather walk and swim than take this airline again. The absolute worst airline and customer service I have ever experienced. read more

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Oh my Lord. Someone took me on a trip and let me tell ya..... $100 because the bags 10lb over. $45 print ticket at the counter. App doesn't work. The most attitude from anyone at both airports (must be apart of their training). ZERO customer service. honestly, stay home or book on American Airlines. read more

Frontier Airlines - Airlines Near Me - Chicago, Illinois

Just pay the extra money and use a different airline. Mother in-law paid twice for baggage. They forced her to pay and charged her online and then again when she got to the gate. All together a horrible company. read more

If I could give zero stars I would. Flew from srq to Phl and paid extra for the carry on luggage. The flight attendants do NOTHING to make sure people put their personal items under the seat and give the people who PAID for the overhead space a spot. Horrible. I will be paying the extra money for American, nicer staff, free drink and snack. Frontier is a joke. read more

I get it's a ULCC AKA cheap airline. With hidden fees for bags and seat cost with NO WiFi service at all, nor are the seat comfortable or size forgiving. But could they at least have clean flyers in the back of their seats! Not to meaning 85% of the employees in their cell phones at the gate and flight attendants not very friendly. read more

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I would give zero stars if I could. The employees are incredibly rude no matter the location, and policies are inconsistent to say the least. We ended up spending hundreds of extra dollars due to unclear luggage guidelines and incompetent staff. I will never fly Frontier again. read more

Plane showed up late then we missed our connecting flight by 5 minutes so instead of waiting on 40 plus passengers they left us stranded for 13hrs read more

Unreliable, uncomfortable, dirty bathrooms even on the first flight of the morning. Delays, gate changes, late take off, late landing, pay extra for a seat on a flight or you may not have a seat. 40 lbs. wt. limit on a bag that you pay $65. to check. No bags flight free. Pay $65. to put a carryon in the overhead bin. Rude flight attendants. Need a cup of water? You will pay. zero stars was not available. read more

Frontier Airlines - Want to sit in this empty row? No, can't change seats to keep your family together because there is an upcharge that you did't pay! - Airlines Near Me - Chicago, Illinois

I had a flight booked back home to Atlanta. They sent out a text 4hrs before my flight that my flight has been cancelled. So I call to find out why and see if we can still make this happen because I have fu get home to work the next day. They first said that it was canceled due to weather. Then I just the weather and the weather was very nice all thought the sought east. Then they changed their story about the reason for the cancellation and stated " let me see what the issue is..... then they said they do not have an answer and tried ru change the subject. I asked can we do it from a near by airport. They stated " that this was the last flight from NYC/ ATL". I was lied to and miss lead . So I had no choice but to book another flight on another airline. I told them that I would like a credit and all of my money back since I am being wildly inconvenienced. There was zero additional accountability, and at the end of the day.. kept being dishonest and passing blame on something else. Then read the purchase to 300/400 dollar ticket with no other airline canceling on this day. I paid $389. 00 to get home, to say that I was upset is an understatement... read more

They canceled flight. Kept $100 of my ticket money because I didn't book another flight. I dont need another flight. I was going to a funeral. read more

The airline that kicks off solo flying moms with two small sleeping children because the airline found out they were overbooked after sitting on the tarmac for three hours. Leg room sucks and the the seating is uncomfortable. Never fly frontier! They are a shady dirty company!​ read more

An absolutely horrible experience. I'm in Miami for work with my affiliated university and my admin booked a return flight on Frontier (F9 4916). The airline delayed out take off by over two hours and then canceled late I to the leaving us all scrambling and stranded until Thursday at the earliest. Book with Delta or American Airlines instead, Frontier is not worth it you pay in you time stollen and stress in scrambling to figure out a solution. read more

My disappointment with Frontier Airlines started the moment I arrived at Fort Lauderdale (FLL) at 3:30 AM, where I was treated with extremely poor customer service. The staff was rude, unprofessional, and showed zero willingness to help. That alone was already a red flag. Unfortunately, things only got worse. After arriving in Atlanta for a connecting flight, Frontier Airlines canceled my flight. From that point on, Frontier repeatedly rebooked my itinerary, pushing the departure time later and later, only to cancel it again. I was even rerouted to a completely different airport, and that flight was also canceled and rescheduled. I have been stranded at the Atlanta airport since early morning with no real assistance from Frontier Airlines. No meal vouchers. No hotel. No hygiene facilities. No clear communication. Just automated emails and app notifications changing times and creating false hope that the flight would actually depart. This experience shows a complete lack of respect from Frontier Airlines for passengers' time, health, and basic dignity. Being left far from home with no reliable solution is exhausting and extremely stressful. The constant uncertainty is unacceptable. Delays happen, but repeated cancellations combined with terrible customer service and zero support are not acceptable. This reflects poor operational management and total disregard for customer care. I strongly advise anyone to think twice before booking with Frontier Airlines. Cheap tickets are not worth being treated this way or being abandoned in an airport with no accountability. read more

Worst airlines ever. Bad customer service and just doesn't listen to any of the requests to any type of service. Unfortunately I will not be flying with them anymore. Trash service read more

Absolutely pitiful airline. Would not recommend this so absolutely anyone. Flight got cancelled and delayed 12 hours, lost and entire day and when we finally arrived at the airport our bag was missing. On day 3 of our trip, and our bag is still not here. We contacted them several times since we reported the bag missing, and we have been met with confused, unhelpful representatives. What a joke of an airline. Never experienced such unhelpful and rude customer service. We have already had to spend hundreds of dollars on basic needs and can't even enjoy our trip that we have had planned for months. Disgusting airline, will never book again and continue to tell this story to everybody I know that is considering this joke of an airline. read more

This is the worst carrier hands down! I can't even describe the atrocities I encountered at the hands of frontier policies. $366.00 for two checked bags and one carry on. You read that right. The employees were screaming at us as we tried to get to gate after being delayed in baggage check due to downed system. Telling us to run, hearing them say 'this is F'n ridiculous as patrons made it to gate. Farthest gate at O'Hare. Only to wait on the plane for 90+ minutes after being screamed at to run to the gate. Never again. I'd rather walk to my destination on hot coals before I fit this airlines again. Delays and cancellations are real. Unbelievable read more

My flight was 4+ hours late, took forever to take off, they pushed it back multiple times, landed and took forever to get in, took a half our to open the doors to get off the plane, overall not a great experience. read more

The flights were at least on time. That said, I do not recommend Frontier Airlines. The staff is rude and not too interested in its customers/flyers. One of the attendants sent my jacket to lost and found in Los Angeles even though it was under the seat in front of me. I have no idea how he got the jacket, but when I asked he looked me in the eye and said, "It's in Los Angeles." So, he obviously was somehow involved in stealing my jacket. Frontier Airlines takes no responsibility and advised me to file a "lost report." So, I did but I do not trust the employees of Frontier Airlines. They see no problem in speaking to their passengers with a sharpness that seems to mean "stop bothering me." I won't fly Frontier again. read more

Frontier is absolutely the worst airline in terms of customer service and reliability. We got notification that our flight had been delayed two hours just as we made it through security at O'Hare and shortly before our delayed departure time they sent us notification that our flight had been delayed AGAIN, this time the delay put the flight 13 HOURS behind what the scheduled departure time was booked. Today's experience is just another installment of what can Frontier Airlines do to screw over their customers. If I could rate them lower than one star on yelp, I certainly would. read more

Dear Frontier, Why do you always have to ruin a trip for us. Today, we went to the airport to have a fantastic flight to Cancun. Instead of beautiful scenery, we witnessed a plane wall. You relocated us to a spot with no windows. Thank you for your service. We won't ever come back. read more

Bumped us off our plan and gave it to the flight to Cancun. Then delayed our flight for maintenance issues. Garbage airline. 1st and last time flying with them read more

Both ticket in September from January at 6PM, been announced they changed the flight to 11:30AM (sent email and message to confirm the change), then the flight has been changed 2 more times finally at 6AM, changes I have not been informed of(no information what so ever). Got to the airport at 9 to get what I thought to be 11:30 flight. Been told I missed it and I should`ve called before to make sure I still have the flight. I had to buy 820$ tickets extra to leave the island with my wife. DON`T GO WITH FRONTIER. FIND SOMETHING ELSE!!!! SAVE YOUR TIME AND MONEY!!!! read more

Frontier impressed me departing from O'Hare and it was non stop at a reasonable rate! I had a delayed flight on my way there with another airline and although it was an inexpensive it was not worth what we went through. The only remark I can say about it is wish they had better airline food menu it's just very expensive snacks so it could use some sandwich's and salad options. Staff and service were nice. If they stay at a reasonable rate I definitely plan to fly with them again in the future. read more

Frontier Airlines - Airlines Near Me - Chicago, Illinois

We made it just a bit later than scheduled, that's about as good as it got. Some reason their bag policy is 10lbs lighter than everyone else's, and just like the other badly reviewed airlines they don't let you bring a carry on u lnless you pay for their best seats. I'm only 5'11 and there was absolutely no leg room. No free snacks or water on a 3 hr flight too. I truly don't understand how in 2025 we have airlines like this that are so much worse than airlines 10 years ago. And of course the plan was late, gate changed, and arrived late, but at this point that's expected with these airlines. read more

terrible customer service and terrible app, i spoke to 10 customer service people and all couldn't help neither could supervisors, none could understand, all need training. I had to go over the supervisor which took 45 minutes to get and she finally helped, I was hung up on and pit on hold for over an hour in numerous instances. I will never fly with them again. read more