Great airline from way back when I fist started flying and left for the middle years. Now it seems…read moreI'm coming back - maybe since it was my first - it's serendipity? Great routes and schedules and fares and thy go everywhere!!!!

We've flown with United for the last 15+ years, and simply put, we're done with them…read more.. Over the last 3+ years, United has become as reliable as screen door on a submarine... Maintenance issues, frequent delays, cancellations, baggage issues, unhelpful customer service, the list goes on. Even their frequent flier program which has been award winning in years past and easy to use has become a spectacle in and of itself (United has really limited award options and miles needed to book has nearly doubled). Aside from all that, the straw that broke the camel's back is our travel today. Yet again, we're in Chicago O'Hare which is the equivalent of the Cleveland Browns of airports (btw, I'm a lifelong CLE fan) and we're delayed with a maintenance issues... United has deplaned us, swapped planes, the new plane is apparently broken now, and there's zero information or updates. The United app is not updated with correct or real-time information and flight agents have no details as well... This is beyond unacceptable and by no way justifiable. We travel a lot and we understand this kind of stuff is part of air travel, but the lack of transparency and useful information is ridiculous. We never have these types of repeated issues with Delta, which tells me this is not a commonality amongst airlines... Rather it's just the same usual United dysfunction that habitually occurs. I really hope *someone in a strategic-level leadership position at United sees this review because a drastic undertaking is clearly needed with the company.

A great airport! The CTA blue line being connected to the airport is very convenient. The signage…read moreis also very clear to get to and from the line. Although the airport is very large, the automated walkways make it easier to get around, especially if you have a connecting flight. A wide variety of food options are available-- from food court-style, fast food (McDonald's, Starbucks), to fancier, sit-down restaurants. Ample seating options are available as well-- from couches, lounge chairs, tabletop, and more. It's a nice variety to rest or get work done.

Landed in Terminal 3 for a layover. Decent food options- this airport is big…read more We flew American so all lounges were American in that terminal and couldn't get in to those with Priority Pass.

**Need immediate 24/7 help, *Dial Airlines at 1-855_677_O4'65™ phone number, customer support can…read morehelp with booking management, flight changes, and other travel-related.. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

I still enjoy fly Southwest every now and again depending on where I'm going. I am highly bummed…read moreout that they now charge to check bags and assigned seating. Southwest is like the other airlines now. I've also noticed the customer service whether over the phone or in person has gone downhill drastically. It's unfortunate Southwest took the charm it once had away.

Screw all you their pilots saved our lives TWICE!! No joke!!…read moreKEEP SPIRIT FLYING!!!! They have amazing pilots and attendants They are crazy people who make fun of them Always complaining to make themselves known They gave no life Spirit NUMBER #1 in SAFETY!! Do the research so what if it not luxurious It is safe!!! SAVE SPIRIT PRESIDENT TRUMP!!!

Absolutely one of the worst travel experiences I've ever had. We originally booked a flight with…read moreSpirit Airlines for March 21 at 12:29 PM, departing from Chicago to San Juan, Puerto Rico. Leading up to our trip, we kept receiving email confirmations that everything was on time no issues at all. Then, the moment we arrived at the airport, we were blindsided with an email saying our flight was CANCELLED. No warning. No heads-up. Just canceled. The only options given were to rebook or take a refund. The earliest available rebooking wasn't until Tuesday, which completely ruined our plans, so we were forced to take a refund and book last-minute tickets with United Airlines costing us significantly more money out of pocket. We were told our baggage would be transferred to our return flight, which added to the confusion and stress. Unfortunately, it didn't end there. On our way back from Puerto Rico, we were scheduled again for a 12:29 PM flight. Throughout the day, we kept getting delay notifications one after another until the last update pushed the flight all the way to 2:59 AM. We waited, checked in, and then unbelievably the flight was CANCELLED again. At that point, there was little to no help from staff. We were told to go to the Spirit desk, leaving us scrambling around the airport, trying to figure out how to retrieve our luggage from baggage claim, rebook flights, and then go back through TSA all over again. It was chaotic, exhausting, and completely disorganized. Once again, no available flights until Monday or Tuesday. Rebooking with Spirit would have meant more delays, more uncertainty, and more money wasted with zero guarantee the flight wouldn't be canceled AGAIN. So we had no choice but to request another refund and book with United Airlines spending even more money just to get home. This entire experience was stressful, expensive, and completely avoidable with proper communication and customer support. Spirit Airlines showed zero reliability and zero accountability. Never EVER flying with Spirit again. The "cheap" price is not worth the headache, the risk, or the extra costs you'll end up paying in the end. Huge thanks to United Airlines for actually getting us home safely.

*Call main assistance (Toll Free) phone number is +1-855-394-1602 available anytime (day or night)…read more As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

**To reach live human at Airlines call +1 (855) 677-0/465 (US) *toll-free **PHONE NUMBER** and…read morereach 'Customer Service directly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. *

Flight attendants sometimes are super sweet other times a huge attitude like you're the one who…read moreflew the plane and got yourself there late for your connecting flight. They need to review better communication and customer service. Lady got very unnecessarily passive aggressive when I barely stepped onto flight. The. Didn't Didn't even offer to assist when I needed assistance, a fellow passenger helped. She just stood there frozen staring..? Um...how about assistance or ask if im ok as you see bagfeom overhead al ist falling on my head.

Negative if possible…read more You can be their elite diamond status and it doesn't matter to them. They'll cancel your flights and not send any notification. And when you could have rebooked it immediately if there was a card issue, they wait until you check in to find out it was cancelled and then REFUSE to honor the price you booked at. Zero customer service Small space Gate agents are rude, I've watched them act like children lashing out on flyers. I flew with them all year because they're cheap but when I say cheap is not worth the lack of everything else you'll experience AND status with them gets you absolutely nowhere. They promise you all of these things with status and you'll never experience those benefits.

Noted from previous flights, I downloaded the JetBlue mobile application which provided me with…read moreleeway prior to my arrival to the airport. As someone who had just a carry-on bag with me, the application allowed me to check-in early and head straight to TSA rather than having to see a JetBlue agent. I read several JetBlue reviews via yelp prior to this flight to help calm pre-flight jitters because I have never flown with JetBlue. I had to remind myself that I once flew with Spirit Airlines to New Orleans, Louisiana for crying out loud. And most know that Spirit does not have the best reputation. As for my airport experience, surprisingly, TSA was not crowded at all! Other than my carry-on bag being checked due to me having toothpaste check-in went smooth. At the time, I chuckled with personnel because I knew clearly what it was but leave it to hard-headed me for packing it, hehe. As for the flight gate, it took me forever to find it due to lack of signage. As mentioned, I have never flown JetBlue, so the terminal was one I had never visited. What threw me off was the fact that the only terminal 2 signage I saw was for baggage claim. Eeek! I nearly missed boarding, but I kept on moving until I found the JetBlue gate. Now as for my onboard experience, I wanted to charge my phone as I slept on flight because my phone battery was low. I found that there were no power outlets at all which left me with no other option but to preserve my battery as much as I can enroute. I have to point out that it was unpleasant smelling smoke as the plane prepared to lift off from Chicago, Illinois. It was then, I started to take notice of how outdated everything appeared on this plane as my melatonin kicked in. I slept the majority of the flight, so I had little communication with the flight attendants other than the boarding flight hello, a flight attendant asking me if I wanted a snack as I woke up briefly, and the airplane departure goodbye greeting. And as for the airplane interior, the seat comfort was decent! I did have an acceptable amount of leg room, even with my backpack underneath the seat in front of me. I did love the image of the airplane hovering over states on the seatback television which I could not help but notice while awake. In spite of what the plane did not have, it did have access to XM radio stations & Direct TV channels. I survived this flight with JetBlue and would be open to flying with again, as well as recommending to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~Have courage. Be Kind. ~ Thomas G

These guys are genuinely ridiculous! I feel as a responsible adult I need to make sure the world is…read moreaware that this company is unethical and absolutely useless. First time using them they hung us out to dry giving us no options within 24 hours to even get home. We lost over $1000 and they didn't do a thing to help after making us suffer for 6 hours from 1:00 in the morning to now 7:30 in the morning because they probably have 2 total (incompetent) reps. If I could give negative stars or go on the news to make sure this is known, then I would.

one time, i was on a transfer. they didn't load 2 of my bags on. it would've been fine, IF IT WAS…read moreTHE TRANSFER HALF AN HOUR AFTER THE FIRST FLIGHT. the flight was 4 HOURS after the last one. they had 4 hours to put the bags in the plane. and it's not because too many people checked their luggage, no. they were BEGGING people to check luggage. because of this, i had to uber home, because the car keys were in the checked luggage. other then that it was an amazing flight. wth, 2 stars.

Do not ever fly with United airlines. I would give no stars if it was an option. Made me, my…read moredaughter, and her 9 month old baby run through Chicago airport (which was a 16 minute walk to the gate from which we got off) to meet our connecting flight to which ended boarding and left us and ten other people stranded there. When I called the representative rebooked me for a flight already boarding and me not knowing it was a twenty minute walk (for which we ran again) from the gate we were currently at so guessss what we missed that one too. My checked bag however made it to the first flight and was sent to Syracuse airport without me. After the second missed flight I was told that I had to wait for a flight in the morning. Hellllll nooo am I staying in Chicago and paying for a hotel to comeback to this shithole again in the morning. I was never, by any rep or agent, offered compensation to stay anywhere or food. We had not eaten or had a drink due to the running and trying to get home. So in a panic and in tears I went to American Airlines as my last hope. They were able to get me on their 8:30pm flight back to Syracuse. When I got to Syracuse I could not find my bag. Mentally and physically exhausted I made the drive home (1.5 hours) and was home at 1am. Now my bag supposedly made it to the airport before I did so they are saying American Airlines is responsible for any compensation because they were MY final carrier. They never touched my bag?! How does that make sense? I bought a ticket for American after my bag had already left on YOUR aircraft! Now they are trying to tell me I have to go back to the airport to get it and won't have it delivered to my house or nearby airport?! Crazy! They have no interest in making customers happy and no one was helpful or seemed like they cared. Never again United! Never again!

**Need 24/7 immediate assistance, *Dial Airlines at* +1(855)-657~32.29 *phone number. They can help…read morewith booking management customer support, flight changes, and flight modifications. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

**Need for 24/7 quick help *call * at +1(855) 657 ~66.00 *phone number. They can help with booking…read moremanagement customer suport or flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again..

TRAINING CENTER. NOT the page for the O'hare United gates or airline. Most of these reviews are all…read morecomplaints and not the appropriate page to begin with. I digress. Pretty spacious area with wifi and all the corporate amenities you can expect. Nice seating areas with local and national news on. Friendly receptionists and about a million meeting rooms of every size imaginable. Clean restrooms and ample outlets for charging any devices mid meeting. Training for flight ops, inflight, ramp, customer service and gate agents. As well as training courses moving forward with new products and platforms. BIG things are happening here. Some parking out front and around the nearby buildings. If you're here for a meeting or training they'll fill you in on Uber/Taxi/Lyft drop off and pick up specifics. Otherwise it's United and United partners ONLY. Fly the Friendly Skies!

Everything , they are the worst airline I've ever been on. We flew into Chicago and they may just…read morewait on the tarmac for 45 minutes to an hour. So we missed our flight going first class from Chicago to San Antonio. Then I was unable to get anybody to help me none of the gate agents could do anything I called for a supervisor. Finally, when the supervisor got there he wanted me to fly the next day. I said no I need to get out tonight and I understand there is a flight out 9 o'clock on American reluctantly he got me tickets on the American flight. I will never fly United again