I am giving an update on my refund experience. On September 2, 2026, I received an email from Mr. Eric Shapiro, Customer Care, who stated my case had been "escalated" to him. He informed me he re-referred my ticket issue to refunds as my downgraded segment would be prorated and the difference in fare would be refunded to me. I was also issued a $100 electronic discount certificate in a separate email at a later date. I responded to Mr. Shapiro informing him that the compensation provided was adequate. I informed him I did report this incident to the DoT given my previous deadline was not met. I provided the DoT Case No. and the Complaint No. so that he could provide this correspondence to the DoT to close this case. I also copied the response I sent to the United CEO on August 29 so that if anyone contacted his department on this issue, he could also provide this correspondence that the issue was finally settled. I received my refund to my United credit card on September 3, approximately one month after my initial request for the reimbursement due me. As such, my updated review of 3 stars and my initial review of one star should be construed as an OVERALL review of 2 stars! No one should have to go through this much work to get the proper refund due them in order to finally get home. read more

5 stars for United Airlines. This is my favorite airline of all time to take anywhere honestly. The screens on the back of the seats are great, and it's so cool that you can watch TV/Movies and in flight navigation is very neat to follow the plan as you fly. I've never really had big delays/flight time changes/cancellations with them or customer service issues - so I'll always fly them if the price and time is the best. read more

Been at Chicago O'Hara, the flight here we taxied for almost 45 minutes ( had to run with Mother in law in wheel chair) now back from connecting flight home and we will be here for a total of 7 hours before our flight leaves! Their accommodation to us was " 3 meals up to $15.00 a piece !). We're tired , one passenger needs wheelchair assistance and my husband is a disabled veteran with a cane ! Not to mention ONLY ACTIVE DUTY get the benefits of free luggage and priority boarding! Hell ALLIGIANT AIRLINES HELPS THE VETERANS ! Overpriced and unpredictable!!! If you can fly a different airline!! read more

Do not ever fly with United airlines. I would give no stars if it was an option. Made me, my daughter, and her 9 month old baby run through Chicago airport (which was a 16 minute walk to the gate from which we got off) to meet our connecting flight to which ended boarding and left us and ten other people stranded there. When I called the representative rebooked me for a flight already boarding and me not knowing it was a twenty minute walk (for which we ran again) from the gate we were currently at so guessss what we missed that one too. My checked bag however made it to the first flight and was sent to Syracuse airport without me. After the second missed flight I was told that I had to wait for a flight in the morning. Hellllll nooo am I staying in Chicago and paying for a hotel to comeback to this shithole again in the morning. I was never, by any rep or agent, offered compensation to stay anywhere or food. We had not eaten or had a drink due to the running and trying to get home. So in a panic and in tears I went to American Airlines as my last hope. They were able to get me on their 8:30pm flight back to Syracuse. When I got to Syracuse I could not find my bag. Mentally and physically exhausted I made the drive home (1.5 hours) and was home at 1am. Now my bag supposedly made it to the airport before I did so they are saying American Airlines is responsible for any compensation because they were MY final carrier. They never touched my bag?! How does that make sense? I bought a ticket for American after my bag had already left on YOUR aircraft! Now they are trying to tell me I have to go back to the airport to get it and won't have it delivered to my house or nearby airport?! Crazy! They have no interest in making customers happy and no one was helpful or seemed like they cared. Never again United! Never again! read more

United Airlines has stolen $1189.05 from me! In October 2023 I bought first class tickets from United for a round trip flight from PDX to IAH and back. I'm disabled so I have to pay for first class to sit in a seat with enough leg room. I'm also a senior with limited income. In December 2023 I became deathly ill with an infection in my jawbone. I had to cancel the flight. I was told I could change to a later date. I believed them and did not request a refund. In 2024 my son in Houston came to Portland for Christmas so I did not travel in 2024. This year, 2025, I went to united.com to make a reservation for this December. My $1189.05 changeable ticket had disappeared. I made online requests, called United and got the run around from one office to another. Finally, I got to a manager who looked into my request. I was denied from changing my "changeable" ticket to a December 2025 flight. I was told that I had failed to read the fine print that required that my changeable ticket was only good for one year. United didn't care about how ill I had been or that I'm on a limited income. They just stole my $1189.05 and added it their bank account. read more

a negate 100 rating. I have been trying for 3 months to get a reasonable from united. I wanted to use monies I had with United for a ticket. NOTHING in the United customer service documentation says that I cannot use it in the way I have requested. What I've asked United to do in no way affects United revenues. They do not care that they provide no information to the contrary to customers on the web site. United has cost me over $550 and has been rude the entire way. Further my customer care inquiries were answered by AI bots which is NO WAY provided any information relevant to my specific request. I have been a united customer for over 30 years. Just noting that United obviously DO NOT care. It does not matter that this trip is a trip of a life time or that I have a number of health issues that will restrict further travel ability. KNOWING this they have provided a future travel voucher. I have no words that can be printed here. read more

I was racially profiled for being white even though I am Native American.I was forced to throw my carry on bag away.Because they said my cat was my carry on even though they charged me a $160 extra for him.And I was supposed to have one carry on which was my bag that I had everything I owned in it.But they forced me to throw it away.Or I would have lost my flight back to california that is how they treat a disabled person, worst experience I've ever had.I've never been so humiliated. read more

Booked on UA Flight from our local airport to IAD on May 31st for a connecting flight on Lufthansa from IAD to Munich, leaving IAD around 10 pm, arriving Munich mid-day Saturday, then connecting flight to Rome, arriving around 3:00 pm Saturday June 1st. Flight from home airport to IAD was late, so UA agents told us to go home and return for the same flight on Saturday. We did so and again the flight was late. UA had us fly to IAD that night, spend the night in Washington, and then fly to Chicago on Sunday the 2nd, then catch a direct flight to Rome. Planned to arrive in Rome on Saturday afternoon, didn't arrive there till around 11:00 am Monday June 3rd. Paid for two nights at a VRBO that was not used and could not use the tickets purchased for Colosseum tour Monday, totaling over $520.00. UA refused to reimburse us. read more

United is probably the worst airline I have ever used. Cancelled multiple flights, left me stranded for 4 days, promised that they would cover all expenses incurred due to the cancellations and not trying not to reimburse me for my out of pocket expenses incurred due to the cancellations. Horrible company with empty promises read more

I booked a flight on 2/19/25 through the United Airlines website. I purchased trip insurance through the United Airlines website. I had to cancel the flight on 3/1/25. United Airlines made it almost impossible to get it done. I had to talk to 7 different employees, each contradicting the other one. Then they want to charge me a cancelation fee of $100 for just the flight that originally cost me around $435 and not refund me at all for the rental car. Why did I get the trip insurance if I had to pay $100 and not get my money back for the car rental, I booked through them on a package deal. I wasn't asking to be passed off from employee to employee, they kept saying the problem was above them. Nothing got resolved and still flight out that day and I'm out of over $1000 and they make it about impossible to file a complaint online and I wasn't going to deal with 7 more agents read more

This is my third flight with United in the past 7 days. All flights have the WiFi, tv screens on the back of the seats and powers outlets. However, none of these have worked on any flight. On my first flight today they had no snacks or meals for anyone, including first class. United has been my preferred airline for years but not anymore. This week has put them last for me. I am going to close my United mileage plus card and start flying with other airlines. United you have completely lost all good customer service, clearly not keeping up with your planes, and have a total disregard for getting your passengers to their destinations on time. I'm done, good luck staying in business as I see all your other reviews sound similar to my experience and your average rating is a 1. read more

I've never had major issues with United Airlines before, but after this experience, I will no longer be flying with them. Our flight was delayed, which caused us to miss our connecting flight and it was our honeymoon no less. Instead of helping us rebook, United offered no real support and left us to figure it out on our own. We were forced to purchase another ticket out of pocket, and they have refused to refund us for the additional expense. This lack of accountability, integrity and care for their customers is unacceptable, especially when it directly contradicts their own corporate mission and values statements listed on their website. Because of this, we will not be booking with United again and will be canceling their rewards credit card. It's incredibly disappointing to see such poor customer service from an airline we've trusted in the past. I have all the details and documentation if any other users/customers are curious to know more. read more

United Airlines is the Worst of the Worst. They told my carry-on is ok, but when I got to the gate, they Forced me we check my luggage in so they can make a few bucks. $70 for luggage check-in !!! I am beyond disappointed and angry!!! read more

one time, i was on a transfer. they didn't load 2 of my bags on. it would've been fine, IF IT WAS THE TRANSFER HALF AN HOUR AFTER THE FIRST FLIGHT. the flight was 4 HOURS after the last one. they had 4 hours to put the bags in the plane. and it's not because too many people checked their luggage, no. they were BEGGING people to check luggage. because of this, i had to uber home, because the car keys were in the checked luggage. other then that it was an amazing flight. wth, 2 stars. read more

we had a flight on United leaving CLT on July 13th 2025 leaving about 7 am, @1:00am I receive a text stating my flight was delayed leaving at 11am, long story short and approx. 4 text later flight was cancelled and we were rebooked on a flight leaving Monday morning at 7am. Needing to be back at work Monday morning, we went to CLT United ticketing desk to see what/if/how to work this out. When getting to the counter a gentleman named kazeer wiggins started to help, ended up telling we missed our flight it had already left and we were receiving misinformation cause our flight was through Chicago, not Houston. After showing him our itinerary, he told us that it was wrong and to forget about Houston, it's closed. He reached out to the customer service line, where he was apparently told nothing, you can do, we were stuck, at which point I asked if we received a hotel and he said he didn't know how to do it, while on hold he started scrolling his phone, walking away from us while asking questions and holding onto my driver's license. During this I asked my wife to go check other airlines and when she returned as I waited for the hotel voucher, she shared Southwest could get us home about midnight, at which time he asked the price and then referred to me as fool for considering paying more money to fly home, at which I barked back. "did you just call me a fool?", and he replied "yes I did", which didn't go over well, at which time the lady next to him tried to step in and de-escalate the scenario and asked me to just talk to her, but he kept barking about me being a fool and how I need to learn respect and how my parents failed in raising me by not teaching me something I should've had been learning my whole life. I'm a 63 year old man raised very well by my parents and am a father of children raised much better than him. He then told the associate trying to get s a hotel to "hang up and don't give them that." At which time we left and took a Southwest flight- never again read more

second time thry lie about refunding you. earlier i was promised money to my card becsuse of a rule that gives you a sertain amount of cash back, if theres a delay for a sertain amount of hours, or a cancellation. after weeks and weeks and promises that the money was on the way it just "happend" to be that the billing dep needed all sort of nr from the card and names and adr and what not, so i just took the travel credit instead, that they had "alsow" offered. now after some hours on chat to change a flight, i asked if theyd refund the change fee because of a misstake made, and the time it took. yea no problem. money would be back with a sertain amount of time. after some weeks im told that no we cant refund the change fee because that would cancel the flights. yea, or maybe just dont wana pay. i anyway would think what's beeing said by agents working for united should be binding. but starting to see how it works over there. or "not" works. read more

United Airlines - screenshot chat - Airlines Near Me - Chicago, Illinois

Highest cancellation of flight extremely profit oriented not customer oriented . They Don't provide adequate service after the weather cancellation extremely careless .i had to stay 3 days to find a flight back and cost me over $3000k extra.bahamas read more

Chicago O'Hare United Airlines ticket kiosk assistants are very rude and racist. While trying to obtain my boarding pass, the red light began blinking with a message indicating to wait for an assistance agent. After waiting for more than 10 minutes, I proceeded to the regular ticket line, only to be instructed to return to the kiosk. The red light blinked again during the process, leading to another 10-minute wait for assistance. Frustrated, I sought out United Airlines kiosk helpers, and two of them instructed me to wait, but they eventually moved away without helping. After locating the third person and asking for assistance, she caused a scene by speaking loudly and told me to wait once more. I was forced to search for yet another person to finally get the help I needed. read more

I have had my own not so good flights with United. After dragging an older man down the aisle of a plane; putting a puppy in a carrier in the overhead bin and killing the poor thing: I swear to God I will never ever fly United again. No matter what the price; no matter what the schedule. NEVER EVER. read more