I needed assistance and decided to call this business at +1 888-738-(O699) The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18556689025. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally read more

I reached out for assistance and chose to call this business at 19292245000. The call was answered in a fair amount of time, and the first representative was courteous and tried to address my questions. I was transferred once during the conversation, but the second representative was more helpful and explained everything clearly. While the experience had a few minor issues, it was still satisfactory overall. I'm leaving this review to share my personal experience and let others know how the interaction went. read more

Flew out on a 26 year old 737 the other day and it was a lackluster experience. My flight to SFO was delayed 3+ hours due to runway construction at SFO along with low ceilings impacting arrivals. Interestingly enough, the AA flight scheduled after mine left before mine?!? Once we were all on board, the pilots informed us of the situation and that our departure was scheduled in an hour and we would just be taxing on the runway for an hour?!? Once up in the air, the beverage cart came through midway through the flight along with a little bit of snacks. Some of the more junior cabin crew were talented and cordial. #GenZvibes Cabin attendants wore xl gloves. I received 5 notifications throughout the day from AA informing me of the continuous delays for my flight which was interesting. Domestic carriers hit differently than Asian carriers. Iykyk read more

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Never had an issue with American Airlines, but the issue we had yesterday was no one's fault. We arrived at O'Hare Airport, and our connecting flight was on time. We even all got on the plane. But a few minutes later we had to de-board cuz our plane ended up being decommissioned. The flight was rescheduled to the following morning, but AA put everyone up in a hotel room with a few choices, along with a meal voucher to use at the airport. There is also a shuttle that will take you to the hotel, and back to the airport. Unfortunately in all of this, everyone's checked bags were left at the airport. Which is why I always keep some clothing, undergarments, and everything I would need in case my luggage gets lost or inaccessible. AA did accommodate everyone and sent an email apologizing for the inconvenience. And it was all very inconvenient, but I'm always ready for these kinda of things. If I come across another issue like this, I hope it's through AA, cuz I know they'll take care of us in these situations. read more

American Airlines - Airlines Near Me - Chicago, Illinois

Though Delta is the airline I use most frequently, American is quite often my second choice. Customer service on and off the plane is always professional, courteous, and accommodating. When flying in and out of this locale, I've never had any major issues. read more

Our flight from Chicago to Seattle was on a Boeing 737 with 157 passengers - 4 crew and 2 pilots. Our flight attendants were Sherri and Lisa, who took excellent care of us. We were in First Class - the seats were very comfortable. What was not comfortable was the temperature of the plane. We were cold the entire 4 hours plus flight. We asked many times for more heat and the flight attendants crew tried, but to no avail. Surprisingly, there were no blankets on board. They did start us of with offers of drinks - we had diet cokes with warm nuts. We had pre-ordered our lunch, which was excellent. We had Beef Wellington, asparagus, roasted potatoes, carrots, turnips, fresh garden salad with grapes, apple and cheese with a balsamic, vinegar dressing and a pecan pie for dessert. read more

American Airlines - Beef Wellington - Airlines Near Me - Chicago, Illinois

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Chicago, not my favorite city and ORD isn't my favorite airport. But, the food and beverages, not to mention the Admirals Clubs are as always, my oasis from the messy masses. Thank You American Airlines and Thank You Premium Services for your hospitality and especially for your Admirals Clubs. read more

American Airlines - The Admiral's Club is just The Unicorn we needed - Airlines Near Me - Chicago, Illinois

*I immediate assistance and decided to call this business at +1 855-657-(4900) The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information.* It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at 18556689025. The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally read more

Been here at Chicago O Hare airport with my wife and son since 3pm. Our flight got delayed and now we missed our connecting flight to Phoenix-Ont CA. Do not even bother asking assistance from their customer service. They gave us a flight to LAX now with another delayed flight. That means we will be here at O Hare for 5 hours with no guarantee of actually being able to board. Aside from paying extra to land at Ontario CA airport now we have to take an Uber from LAX to Ontario that means another 1-2 hour drive plus paying $150 Uber fee. AA Customer Service did not even offer any assistance for a shuttle. I'll never fly AA again. read more

American Airlines - Airlines Near Me - Chicago, Illinois

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Here we all sit while they hold us for days all of us are really tired but they are giving false information we are so tired if we get home we won't be able to drive safely American Airlines you will have blood on your hands we are at gate L20 we will all be filling complaints worst airline ever !! read more

I had a connecting flight out of the Chicago O'Hare airport. I was in a larger plane before. This one is slightly smaller and older. Chicago seemed a little busier than usual. We were in and seated on time. We were in line waiting for traffic to clear so we could taxi out. That was about ten minutes it seemed. The seat was comfortable. The cargo storage above was a lot smaller on this plane. I was thankful for the two seats instead of the three seats! If you have to get up, it's much easier to!! There's a plug in to charge your phone/laptop top. Overall, another pleasant flight. The flight staff were all very friendly and helpful. We also received refreshments on this flight. Full sized Coke and cookies. I will use this airline, again. So far, flights were on time. I'm still a little unsure of their luggage policies when booking flights and such. However, thankfully, I am a small carryon packer!! read more

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I travel via American Airlines almost exclusively for business travel, but ona. Recent trip from Ohare to Madison, I went with AA as they are one of the only directs to the Madison Regional Airport. The flight was about 33 minutes long, and was as expected, with no issues. I took a later evening flight, boarding process was standard and efficient. Since it was a regional airport, all bags had to be curbside checked and delivered upon landing. This process was without issue as well. Staff is always hit and miss with American, whether it be gate agents or flight attendants. In this case, both were okay. Nothing awful or exceptional. Same goes for the planes. This particular plane had limited airflow, which would have been a bigger issue had the flight been longer. Overall, this was a fairly standard AA experience. read more

Gate agent in Memphis was terrible rude to us when leaving on Monday. Why does American employee people that don't like handling customers?? I'm at ORD, we have had 4 gate changes with zero notifications. Gate agent here was rude as well. This is why I prefer Delta read more

I will never fly American Airlines again. My wife and I booked an International flight over 3 months ago and paid extra to pick our seats. Two days before the flight we get an email with our new seats. Two middle seats nowhere near each other. All they could do is give us back the money we spent on the seat upgrade. All I can do is never give them my business again. Would be Zero stars but 1 is the lowest. read more

AA is a good standard airline and if you don't pay Basic fares you can change flights anytime. The good thing about AA at Ohare in IL is that there are many flights to and from major cities like NYC LGA to ORD Chicago. There are typically 8-10 flights a day so if you miss one you standby or switch for the next. read more

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Worst airline ever. Sad sad excuse of an airline. My family and I are trying to get to South Korea to move out my baby sister after a long semester abroad. We booked tickets with this dumb airline MONTHS in advance. We had a flight from Chicago to Dallas and then from Dallas we hop on another airline to get us to Seoul. Well, ready to go none of us slept because we needed to travel to Chicago at 3am to get our 7am flight. AMERICAN stupid airlines delayed our flight at 3:00 am because they didn't have a frickin crew. YET these sneaky greedy monsters were still selling tickets to our flight that was delayed on the website with the time still saying 7am take off. Disgusting. The flight became absolutely useless to us as it was then rescheduled for 5:21 that evening. Meanwhile our flight in Dallas took off at 10:45 am. There was zero help trying to get rebooked for a different flight. We checked 5 other surrounding airlines to see if we can get a flight from American to Dallas at any of those. This dumb stupid airline had flights to Dallas that would get in RIGHT AFTER OUR FLIGHT LEFT. Out of 5 frickin airports none had an American Airlines flight to Dallas that morning. You are better off traveling on a plane made out of two pieces of plywood and paper mache than thinking your flight with American is on track. Oh and this is the kicker... WE DONT GET A REFUND FOR OUR ONE TICKET THAT WAS BOOKED SEPARATELY. Like really American first we get negative help finding a new flight and then you don't even give us a refund for a $3,000 ticket. Nice. I wish this airline took spirits spot and went out of frickin business with how awful they are. I will never willingly fly American ever again and I warn anyone looking at a flight with them. Beware... I'm absolutely distraught and disgusted. read more

Discriminatory Treatment of Disabled Veteran on Flight - Poor Handling of PTSD Accommodations I recently flew with American Airlines and had a deeply disappointing experience that highlighted a lack of understanding and empathy for passengers with disabilities, particularly veterans like myself who are 100% disabled due to service-related PTSD and anxiety. As someone who relies on augmented reality glasses to manage severe anxiety during takeoff and landing--these glasses provide calming visual and auditory cues without impeding my ability to see or hear safety instructions or surroundings--I was shocked when a flight attendant insisted I remove them, claiming they "could hinder" me preventing me from seeing or hearing? Nothing was on my ears and I could see just fine! This was not only incorrect but also showed a complete naivety about assistive devices for mental health disabilities. The attendant failed to examine the situation properly or show any understanding of how such tools help veterans cope with triggers like the stress of flying. Instead of accommodating a reasonable need, they dismissed it outright, exacerbating my anxiety and making the flight unnecessarily traumatic. American Airlines needs to train their staff better on customer service, especially when dealing with disabled passengers and those with PTSD. I was allready told by AA that i was able to This attendant's lack of empathy and knowledge made me feel undervalued and disrespected as a veteran. If they can't handle these situations with compassion, perhaps they should consider a different line of work.maybe it was the US Army Veteran or Hat I was wearing that triggered the attendant. I won't be flying AA again until they address these issues. 1 star - avoid if you have any disabilities requiring accommodations. read more

American Airlines - My army veteran tshirt - Airlines Near Me - Chicago, Illinois

American Airlines is garbage they have us sitting in this plane for 2 hours waiting for them to bring food that we have to purchase lol. By the time we would of landed if we left on time we could of got food. There so greedy there making us wait so long so we have to purchase there garbage food. This is sad people have rides family's jobs to get back to. These businesses need to get there shit together. It's so sad to me to not care about the people. So greedy. Signed a very unhappy guest. I will never use them again. They weren't even being apologized. Then after 2 &1/2 hours had us depart the plane for another hour and a half then re board garbage . read more

If I would get a zero I would My flight was booked for 530 am out of San Francisco Airport was told 5 hours delayed tmto 11 am then moved to 12 then 2 then 4 pm then to 6 pm then 8 pm while all these delays ALL other American airline flight were ON schedule! I wrote to FAA they told me it was an Airport congestion I call BS I wrote to American airlines NEVER heard back in the end I spent 17 HOURS in San Francisco Airport!!!! read more

Horrible experience with customer service after continuous flight changes and cancellations during flight to St Marteen during hurricane closures. Lack of assistance and communication caused several persons I was traveling with to not get flights out the next day. I understand natural occurrences that just can't be helped, but the lack of service and communication is unforgivable. AA was once my top choice for travel and I no longer feel that way. read more

American Airlines, you've really outdone yourselves today. I flew from Charleston to Chicago with no issues... until we landed and sat on the tarmac for nearly two hours because our gate was taken. That delay caused me to miss my connection to Los Angeles. Without asking or notifying me, American rebooked me on a flight going back in the direction I came from, only to put me on another flight the next morning. On top of that, I had originally paid for a window seat in row 12 -- yet I was reassigned to a middle seat in the very back of the plane next to the toilets. And the customer service? One rep put me on hold and never came back. The next basically told me to "deal with it" before doing the exact same thing. For an airline with "American" in the name, this experience was anything but representative of the best of America. Do better, I would give you a zero but I'm being kind. read more

I used to be very loyal to America West Airlines out of Phoenix with a hub at one time in Columbus, Ohio. Then, it was US Airways flying across country, again from Phoenix, and I was getting upgraded regularly. Now, it's American Airlines that I frequent along with past America West Airlines and US Airways patrons. I find that similar to any other airline, customer service is often better than not, but there are always those few hiccups. With American Airlines, you can get someone on the phone, on a chat, on social media, or in person to assist, and with some respect on our part, we can often get what we need. I rarely have luggage issues though there was one time where my bag was broken, and American Airlines gave me a replacement bag while they had my original bag repaired. I find myself regularly flying in and out of the American Airlines gates at Phoenix Sky Harbor and frequenting hubs like Dallas-Fort Worth, Chicago O'Hare, Philadelphia, and Charlotte. Often, my travels require a layover, and my flights are more often than not on time and without delays on departing or arriving. With status, an American Airlines credit card, and membership in CLEAR and Global Entry, I do not pay for luggage, I receive priority luggage handling, I board early, I speed through security, I sometimes receive upgrades, and I access lounges. Traveling has become more of a hobby and habit at the same time, and using American Airlines as my regular go-to airlines, I accumulate miles quickly while also receiving status and Loyalty Point rewards. I have two travel premium credit cards: the AAdvantage Executive Mastercard offering complimentary Admirals Club access and the American Express Platinum card offering other lounge access along with travel credits along with complimentary CLEAR and Global Entry membership. Through T-Mobile, I receive free WiFi on American Airline flights. Through my American Airlines AAdvantage status, I get upgrades or free paid snacks and drinks on flights along with other benefits. To retain status each year, you need to earn Loyalty Point through flying, credit card spending, and promotions. You also can earn Loyalty point rewards after hitting 175,000 points, 250,000 points, and so on. While it is difficult to receive upgrades due to so many people at the Executive Platinum status tier, the benefits I do receive is worthwhile. I also have experienced technical issues on flights but not enough to cause me to abandon American Airlines, especially when every other airline has these same challenges. All in all, American Airlines is a great company and does as well if not better than any of the other major airlines. read more

I'll give credit where it's due: The AA of today seems more reliable and improved versus the AA of about a decade ago. Back then it seemed about every other flight I took with this airline was delayed or there was a maintenance issue with the plane, or one of handful of other anomalies occurred that led to postponements and frustration. Over the past few years their track record in my experience has been markedly better. This particular flight to Miami boarded and took off on time, and was relatively uneventful. We took 3 different flights on this week-long trip and for 2 of those, AA had the most agreeable flight times and prices for our needs out of all the major carriers. Let's hope they keep it up! read more

My experience is flying with American Airlines as my go to carrier when I'm traveling to different parts of the country is always a great experience. When flying through O'Hare airport, the lounge is easily accessible and provides both an admirals club lounge experience and also provides a flagship lounge for those passengers who are traveling international and what they first class ticket. They have a full bar and provide a vast array of snacks and food. read more

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Let's delay a flight for two hours and then after loading hold the same flight due to a seatbelt for over an hour! First maintenance person had wrong part now who knows. What are you thinking!!! read more

If I could give American Airlines zero stars, I would. What we experienced at O'Hare was one of the worst displays of customer neglect I have ever seen from any airline. My travel companion and I, both elderly, had already been traveling nearly 20 hours when American Airlines began a chain of rolling delays that stretched almost six hours with no real communication, no guidance, and no honesty. Then, just before 1 AM, they abruptly canceled the flight and abandoned everyone. No hotel vouchers. No meal vouchers. No rebooking assistance. Nothing. Every nearby hotel was full, and American Airlines left us, exhausted seniors. to sleep on the floor of O'Hare Airport. The staff showed no concern and took no responsibility for the hardship they created. To make matters even worse, we had originally booked business class, yet when they rebooked us the next morning, they downgraded us to main cabin. And now American Airlines is refusing to refund the fare difference, even though the downgrade was involuntary and entirely due to their own operational failure. Since then, they have ignored my correspondence, refusing to respond or acknowledge any part of what happened. read more

I had an awful experience with American Airlines on my flight home from Kansas City International AirPort. The bad experience I had was Sunday - to start, my flight was delayed over 7 times in the same day without any reason given - there was no bad weather in either city - I thought it was going to be cancelled but thankfully it wasn't. The only solution they had was take a flight free of charge the next day - totally inconvenient. When I finally arrived to the final new scheduled departure time at the airport, we didn't even take off for an additional 30 minutes after the newly scheduled departure time. Then, while in flight - no complimentary drinks or snacks were even offered which were supposed to be offered, but forget us, right? And finally, when we landed in Chicago, our flight was circling on the runway for an additional 1 hour because of all the delays they didn't have a gate prepared for the flight to park at. When I finally got home, I called customer service to complain and there was over 1 hour wait time just to speak to someone - so they referred me to their complaint form site. I described this exact experience and all I received was an auto generated apology. Really disappointing experience with American Airlines, they definitely don't value your business or time - this is an experience I'd say is to be expected from Spirit or Frontier Airlines, but definitely not American who is usually good. Also - there is nothing the customer service phone number can do for you - you can only file complaint forms online nothing over the phone. read more

American Airlines - Joke customer service - Airlines Near Me - Chicago, Illinois

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Obviously 0 stars is the only right answer so the 1 star is simply an undeserved Yelp courtesy. In June, I boarded a flight at 5:30pm at Dane County Regional Airport (MSN) for a 6pm departure to Chicago O'Hare International Airport (ORD). I was supposed to catch a connecting flight at ORD to Cleveland Hopkins Airport (CLE) at 8:18pm. We should have been in the air 40 minutes at most given the short distance. For reasons never explained, all passengers were required to check their carry on bags (not gate or valet check them) to their final destination. This confused many, including myself, given the usual process of gate valet checking bags on this route for pickup on the passenger boarding bridge. I had no choice but to comply and wish I did not given the way my luggage was demanded. Unfortunately, the flight from MSN to ORD experienced several significant delays for mechanical issues that were also never explained. The plane sat on the tarmac for over 2.5 hours, with all passengers inside, for an unidentified mechanical issue cause me to miss my connecting flight. I was rebooked on a 7am flight the following morning, given a generous () $12 meal voucher and a hotel voucher. Along with a few other very tired passengers, I arrived at a 2 star accommodation with the clothes on my back and my purse around 11pm, and had to be on the hotel shuttle back to the airport at 5am. The trip was miserable from beginning to end and every American employee I encountered was much less than helpful and friendly. Additionally, see the empty beer and trash can that awaited me in my FIRST CLASS seat from MSN to ORD. So, 17 hours later, I arrived home with damaged luggage and a very tired spirit. Will be avoiding at all costs moving forward. read more

American Airlines - Airlines Near Me - Chicago, Illinois

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My daughter and I flew back home to Phoenix from Chicago, (ORD), yesterday. We were there for Lollapalooza. My daughter was injured and could no longer walk. The agent at the gate, Donna, got her a wheelchair, was able to move our seats to the front on a full flight, and was able to get us on first. I do not know how she did it as the flight was full and there was a long waiting list as well. Donna went above and beyond and deserves some recognition! Thank you, Donna. **Donna got us seats in 8D and 8E right behind business class! read more

do not fly! service is trash, flight attendants mean, bathroom is so dirty it needs a verry deep clean and no seatback monitor! instead you go to american airlines website to watch stuff which you need wi-fi for but wi-fi doesent start untill takeoff and its terrible! plus theres barely anything to watch when you get hooked up! id rather jump off the empire state bulding than fly american! read more

We recently were flying with a discount carrier and had a 4 hour delay on the outbound flight, and then an over 16 hour delay on the return flight. These delays seemed to be completely on the carrier(staffing, logistics, and maintenance), so we asked for a refund on the return flight and booked an AA flight home. It was amazing to be treated so nicely, and that everything was on time, even early getting in! I was thrilled for the change in experience!! read more

if I could give them less stars I would. cancelled our flight and then didn't have enough staff to get us on our rebooked flight in time. sat in the check bag line for almost 3 hours because they only had one person at the desk with a line of at least 100 angry customers(who were also missing their flights)and ended up having to rebook for the afternoon. so after sitting at the airport for another 10 hours they canceled again. They are literally the worst, also they sent our bags back to our hometown and told us nothing was going out until Saturday. They didn't have the decency to tell us other airlines were still going out, just made us feel hopeless and stranded. They should be ashamed and maybe turn their part of the airport into a playground. Or maybe a small circus. You know, something useful. read more

An absolute disgrace of how American Airlines handles the handicapped at O'Hare Airport. I was dropped at door 3D which has wheelchair assistance. Upon arriving, I asked the American Airlines employee where do I go for wheelchair assistance, he told to stand in line, the counter was labeled Special Services but people with children were being served at this counter. I had to stand up for over 12 mins, until I was seated in a wheelchair. It was incredibly painful for me to stand up for that long. American Airlines to have a dedicated Special Services Assistant expediting the handicapped passengers, for them to receive their tickets, their baggage checked and most importantly to be seated in a wheelchair. read more

Tahe B ext 10407 is a liar to said your financial team will contact me about the mistake and his extension is open to contact him and be lied to unprofessional Wheres my money at if you refunded it???? LYING POS discriminated against and stole my money and playing games and ignoring me and I'm sorry is all you said after you broke a federal law, go outta business!!! Refund my money back you lie and stole my money all of it and canceled my flight and discriminated against me call me your extension doesn't work liars!!! Discrimination fix your mistake you are a horrible company and violated a federal law!!!! And all they do is ignore me and told me they gonna use my discrimination as a learning lesson LIKE WTW!!! read more

I upgraded to first class on my flight from ROC to ORD. All I got was juice in a glass, two premium snacks and a bigger seat. Complimentary booze was the incentive and they were charging for it. Flew from ORD to STL and the captain was late for the flight! How does this happen??? This was a late flight to start and this poor planning just makes it worse. On top of that, the plane doesn't have outlets. Do better American Airlines. read more

An employee at first class has a nasty manner. Didnt get the name but shes asian. She never smile and I asked for a drink and never said anything. Came back with drinks and said Thank you didnt even looked back. So not sure if shes having a bad day, but im sure the airline can find a better flight attendant for first class with a better attitude. Thats all. I read more

American Airlines - Weekend off we go! - Airlines Near Me - Chicago, Illinois

My disabled adult daughter just traveled to the UK, and we had wheelchair service. Unfortunately, she missed her flight over several delays due to ice issues. It was a scary situation for someone with a disability and made me feel helpless. I had no worries, because America Airlines was kind, helpful, and provided the best customer service. They provided her with a hotel room and everyone she encountered showed genuine concern and compassion. One example was the fact she forgot her phone charger at home and it made her have a panic attack thinking she would have no way to call home. The man pushing her wheelchair gave her his own phone charger to keep. I was so impressed and thankful to everyone at American Airlines! read more

Typical BS, set on the plane for 1.5 hours for a Scratch they said..then another 30 minutes because a flight attendant was past her hours??? WTF who manages this shit..she would have been over either way as the flight from Chicago to Phoenix is 3.5 hours ..Another BS excuse from American...So done...Call customer service and they DONT DO SHIT...TIME TO FLY SOMETHING ELSE .. read more