I upgraded to first class on my flight from ROC to ORD. All I got was juice in a glass, two premium snacks and a bigger seat. Complimentary booze was the incentive and they were charging for it. Flew from ORD to STL and the captain was late for the flight! How does this happen??? This was a late flight to start and this poor planning just makes it worse. On top of that, the plane doesn't have outlets. Do better American Airlines. read more

American Airlines, you've really outdone yourselves today. I flew from Charleston to Chicago with no issues... until we landed and sat on the tarmac for nearly two hours because our gate was taken. That delay caused me to miss my connection to Los Angeles. Without asking or notifying me, American rebooked me on a flight going back in the direction I came from, only to put me on another flight the next morning. On top of that, I had originally paid for a window seat in row 12 -- yet I was reassigned to a middle seat in the very back of the plane next to the toilets. And the customer service? One rep put me on hold and never came back. The next basically told me to "deal with it" before doing the exact same thing. For an airline with "American" in the name, this experience was anything but representative of the best of America. Do better, I would give you a zero but I'm being kind. read more

Chicago, not my favorite city and ORD isn't my favorite airport. But, the food and beverages, not to mention the Admirals Clubs are as always, my oasis from the messy masses. Thank You American Airlines and Thank You Premium Services for your hospitality and especially for your Admirals Clubs. read more

American Airlines - The Admiral's Club is just The Unicorn we needed - Airlines Near Me - Chicago, Illinois

Been here at Chicago O Hare airport with my wife and son since 3pm. Our flight got delayed and now we missed our connecting flight to Phoenix-Ont CA. Do not even bother asking assistance from their customer service. They gave us a flight to LAX now with another delayed flight. That means we will be here at O Hare for 5 hours with no guarantee of actually being able to board. Aside from paying extra to land at Ontario CA airport now we have to take an Uber from LAX to Ontario that means another 1-2 hour drive plus paying $150 Uber fee. AA Customer Service did not even offer any assistance for a shuttle. I'll never fly AA again. read more

American Airlines - Airlines Near Me - Chicago, Illinois

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I had a connecting flight out of the Chicago O'Hare airport. I was in a larger plane before. This one is slightly smaller and older. Chicago seemed a little busier than usual. We were in and seated on time. We were in line waiting for traffic to clear so we could taxi out. That was about ten minutes it seemed. The seat was comfortable. The cargo storage above was a lot smaller on this plane. I was thankful for the two seats instead of the three seats! If you have to get up, it's much easier to!! There's a plug in to charge your phone/laptop top. Overall, another pleasant flight. The flight staff were all very friendly and helpful. We also received refreshments on this flight. Full sized Coke and cookies. I will use this airline, again. So far, flights were on time. I'm still a little unsure of their luggage policies when booking flights and such. However, thankfully, I am a small carryon packer!! read more

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I travel via American Airlines almost exclusively for business travel, but ona. Recent trip from Ohare to Madison, I went with AA as they are one of the only directs to the Madison Regional Airport. The flight was about 33 minutes long, and was as expected, with no issues. I took a later evening flight, boarding process was standard and efficient. Since it was a regional airport, all bags had to be curbside checked and delivered upon landing. This process was without issue as well. Staff is always hit and miss with American, whether it be gate agents or flight attendants. In this case, both were okay. Nothing awful or exceptional. Same goes for the planes. This particular plane had limited airflow, which would have been a bigger issue had the flight been longer. Overall, this was a fairly standard AA experience. read more

American Airlines is garbage they have us sitting in this plane for 2 hours waiting for them to bring food that we have to purchase lol. By the time we would of landed if we left on time we could of got food. There so greedy there making us wait so long so we have to purchase there garbage food. This is sad people have rides family's jobs to get back to. These businesses need to get there shit together. It's so sad to me to not care about the people. So greedy. Signed a very unhappy guest. I will never use them again. They weren't even being apologized. Then after 2 &1/2 hours had us depart the plane for another hour and a half then re board garbage . read more

If I would get a zero I would My flight was booked for 530 am out of San Francisco Airport was told 5 hours delayed tmto 11 am then moved to 12 then 2 then 4 pm then to 6 pm then 8 pm while all these delays ALL other American airline flight were ON schedule! I wrote to FAA they told me it was an Airport congestion I call BS I wrote to American airlines NEVER heard back in the end I spent 17 HOURS in San Francisco Airport!!!! read more

AA is a good standard airline and if you don't pay Basic fares you can change flights anytime. The good thing about AA at Ohare in IL is that there are many flights to and from major cities like NYC LGA to ORD Chicago. There are typically 8-10 flights a day so if you miss one you standby or switch for the next. read more

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Discriminatory Treatment of Disabled Veteran on Flight - Poor Handling of PTSD Accommodations I recently flew with American Airlines and had a deeply disappointing experience that highlighted a lack of understanding and empathy for passengers with disabilities, particularly veterans like myself who are 100% disabled due to service-related PTSD and anxiety. As someone who relies on augmented reality glasses to manage severe anxiety during takeoff and landing--these glasses provide calming visual and auditory cues without impeding my ability to see or hear safety instructions or surroundings--I was shocked when a flight attendant insisted I remove them, claiming they "could hinder" me preventing me from seeing or hearing? Nothing was on my ears and I could see just fine! This was not only incorrect but also showed a complete naivety about assistive devices for mental health disabilities. The attendant failed to examine the situation properly or show any understanding of how such tools help veterans cope with triggers like the stress of flying. Instead of accommodating a reasonable need, they dismissed it outright, exacerbating my anxiety and making the flight unnecessarily traumatic. American Airlines needs to train their staff better on customer service, especially when dealing with disabled passengers and those with PTSD. I was allready told by AA that i was able to This attendant's lack of empathy and knowledge made me feel undervalued and disrespected as a veteran. If they can't handle these situations with compassion, perhaps they should consider a different line of work.maybe it was the US Army Veteran or Hat I was wearing that triggered the attendant. I won't be flying AA again until they address these issues. 1 star - avoid if you have any disabilities requiring accommodations. read more

American Airlines - My army veteran tshirt - Airlines Near Me - Chicago, Illinois

Horrible experience with customer service after continuous flight changes and cancellations during flight to St Marteen during hurricane closures. Lack of assistance and communication caused several persons I was traveling with to not get flights out the next day. I understand natural occurrences that just can't be helped, but the lack of service and communication is unforgivable. AA was once my top choice for travel and I no longer feel that way. read more

I used to be very loyal to America West Airlines out of Phoenix with a hub at one time in Columbus, Ohio. Then, it was US Airways flying across country, again from Phoenix, and I was getting upgraded regularly. Now, it's American Airlines that I frequent along with past America West Airlines and US Airways patrons. I find that similar to any other airline, customer service is often better than not, but there are always those few hiccups. With American Airlines, you can get someone on the phone, on a chat, on social media, or in person to assist, and with some respect on our part, we can often get what we need. I rarely have luggage issues though there was one time where my bag was broken, and American Airlines gave me a replacement bag while they had my original bag repaired. I find myself regularly flying in and out of the American Airlines gates at Phoenix Sky Harbor and frequenting hubs like Dallas-Fort Worth, Chicago O'Hare, Philadelphia, and Charlotte. Often, my travels require a layover, and my flights are more often than not on time and without delays on departing or arriving. With status, an American Airlines credit card, and membership in CLEAR and Global Entry, I do not pay for luggage, I receive priority luggage handling, I board early, I speed through security, I sometimes receive upgrades, and I access lounges. Traveling has become more of a hobby and habit at the same time, and using American Airlines as my regular go-to airlines, I accumulate miles quickly while also receiving status and Loyalty Point rewards. I have two travel premium credit cards: the AAdvantage Executive Mastercard offering complimentary Admirals Club access and the American Express Platinum card offering other lounge access along with travel credits along with complimentary CLEAR and Global Entry membership. Through T-Mobile, I receive free WiFi on American Airline flights. Through my American Airlines AAdvantage status, I get upgrades or free paid snacks and drinks on flights along with other benefits. To retain status each year, you need to earn Loyalty Point through flying, credit card spending, and promotions. You also can earn Loyalty point rewards after hitting 175,000 points, 250,000 points, and so on. While it is difficult to receive upgrades due to so many people at the Executive Platinum status tier, the benefits I do receive is worthwhile. I also have experienced technical issues on flights but not enough to cause me to abandon American Airlines, especially when every other airline has these same challenges. All in all, American Airlines is a great company and does as well if not better than any of the other major airlines. read more

I'll give credit where it's due: The AA of today seems more reliable and improved versus the AA of about a decade ago. Back then it seemed about every other flight I took with this airline was delayed or there was a maintenance issue with the plane, or one of handful of other anomalies occurred that led to postponements and frustration. Over the past few years their track record in my experience has been markedly better. This particular flight to Miami boarded and took off on time, and was relatively uneventful. We took 3 different flights on this week-long trip and for 2 of those, AA had the most agreeable flight times and prices for our needs out of all the major carriers. Let's hope they keep it up! read more

My experience is flying with American Airlines as my go to carrier when I'm traveling to different parts of the country is always a great experience. When flying through O'Hare airport, the lounge is easily accessible and provides both an admirals club lounge experience and also provides a flagship lounge for those passengers who are traveling international and what they first class ticket. They have a full bar and provide a vast array of snacks and food. read more

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We recently were flying with a discount carrier and had a 4 hour delay on the outbound flight, and then an over 16 hour delay on the return flight. These delays seemed to be completely on the carrier(staffing, logistics, and maintenance), so we asked for a refund on the return flight and booked an AA flight home. It was amazing to be treated so nicely, and that everything was on time, even early getting in! I was thrilled for the change in experience!! read more

I had an awful experience with American Airlines on my flight home from Kansas City International AirPort. The bad experience I had was Sunday - to start, my flight was delayed over 7 times in the same day without any reason given - there was no bad weather in either city - I thought it was going to be cancelled but thankfully it wasn't. The only solution they had was take a flight free of charge the next day - totally inconvenient. When I finally arrived to the final new scheduled departure time at the airport, we didn't even take off for an additional 30 minutes after the newly scheduled departure time. Then, while in flight - no complimentary drinks or snacks were even offered which were supposed to be offered, but forget us, right? And finally, when we landed in Chicago, our flight was circling on the runway for an additional 1 hour because of all the delays they didn't have a gate prepared for the flight to park at. When I finally got home, I called customer service to complain and there was over 1 hour wait time just to speak to someone - so they referred me to their complaint form site. I described this exact experience and all I received was an auto generated apology. Really disappointing experience with American Airlines, they definitely don't value your business or time - this is an experience I'd say is to be expected from Spirit or Frontier Airlines, but definitely not American who is usually good. Also - there is nothing the customer service phone number can do for you - you can only file complaint forms online nothing over the phone. read more

American Airlines - Joke customer service - Airlines Near Me - Chicago, Illinois

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An absolute disgrace of how American Airlines handles the handicapped at O'Hare Airport. I was dropped at door 3D which has wheelchair assistance. Upon arriving, I asked the American Airlines employee where do I go for wheelchair assistance, he told to stand in line, the counter was labeled Special Services but people with children were being served at this counter. I had to stand up for over 12 mins, until I was seated in a wheelchair. It was incredibly painful for me to stand up for that long. American Airlines to have a dedicated Special Services Assistant expediting the handicapped passengers, for them to receive their tickets, their baggage checked and most importantly to be seated in a wheelchair. read more

Obviously 0 stars is the only right answer so the 1 star is simply an undeserved Yelp courtesy. In June, I boarded a flight at 5:30pm at Dane County Regional Airport (MSN) for a 6pm departure to Chicago O'Hare International Airport (ORD). I was supposed to catch a connecting flight at ORD to Cleveland Hopkins Airport (CLE) at 8:18pm. We should have been in the air 40 minutes at most given the short distance. For reasons never explained, all passengers were required to check their carry on bags (not gate or valet check them) to their final destination. This confused many, including myself, given the usual process of gate valet checking bags on this route for pickup on the passenger boarding bridge. I had no choice but to comply and wish I did not given the way my luggage was demanded. Unfortunately, the flight from MSN to ORD experienced several significant delays for mechanical issues that were also never explained. The plane sat on the tarmac for over 2.5 hours, with all passengers inside, for an unidentified mechanical issue cause me to miss my connecting flight. I was rebooked on a 7am flight the following morning, given a generous () $12 meal voucher and a hotel voucher. Along with a few other very tired passengers, I arrived at a 2 star accommodation with the clothes on my back and my purse around 11pm, and had to be on the hotel shuttle back to the airport at 5am. The trip was miserable from beginning to end and every American employee I encountered was much less than helpful and friendly. Additionally, see the empty beer and trash can that awaited me in my FIRST CLASS seat from MSN to ORD. So, 17 hours later, I arrived home with damaged luggage and a very tired spirit. Will be avoiding at all costs moving forward. read more

American Airlines - Airlines Near Me - Chicago, Illinois

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My daughter and I flew back home to Phoenix from Chicago, (ORD), yesterday. We were there for Lollapalooza. My daughter was injured and could no longer walk. The agent at the gate, Donna, got her a wheelchair, was able to move our seats to the front on a full flight, and was able to get us on first. I do not know how she did it as the flight was full and there was a long waiting list as well. Donna went above and beyond and deserves some recognition! Thank you, Donna. **Donna got us seats in 8D and 8E right behind business class! read more

American airlines is the absolute worst. W every time I take this airline there is always a delay no doubt about it their corporate office is in Dallas-Fort Worth which is where I fly out of in every single time they delay the planes mainly because they can't find staff to run their planes or there's a mechanical issue this time they say it's a traffic tower delay but it's only because somewhere along the lines they couldn't find somebody to run their planes. Last year I was delayed 12 hours coming home from Alaska 6 months ago I was delayed about 6 hours and going to Indiana today or last week I was delayed 4 hours going to Kalamazoo Michigan and then I'll trying to get back home I've been delayed about 6 hours and probably will delay again. If there's a cloud in the sky near Dallas-Fort Worth anywhere within a I'd say a 50 mi radius they won't fly in there or they'll delay the flight most of the time they can't find people to either check bags in or the crew for the plane is not ready or there's a maintenance issue last week it was a maintenance issue this time it's some kind of weather out of Florida or they couldn't find a crew wanted it to do not fly this airline they are absolutely the worst and every time I seem to book a ticket through them because there's no other way I tell myself it won't happen again but they evidently suck because it always happens read more

I was catching the second leg of my trip to Albany, NY. I had a 3 hour layover in O'Hare. I asked for my gate information at the AA desk. I was told gate L25, which is at the one end of the terminal. I went to L25, and waited, listening to the announcements. (I remember there were a LOT of announcements for the flight to Syracuse) No announcements for the Albany flight. Thinking my flight should be boarding, I looked at the board, at the gate and it said a different destination. So I asked the agent which gate my flight was at. She said L8, and I had time to get there. I hurried to the gate and they had just closed the door. No agent at the desk. When the person came back, I asked if they had announced the gate change, or if they (as they do) called my name for final boarding??? Because I was definitely listening. She laughed and said "oh yes, I called your name" I had to wait over 5 hours for the next flight. read more

Tahe B ext 10407 is a liar to said your financial team will contact me about the mistake and his extension is open to contact him and be lied to unprofessional Wheres my money at if you refunded it???? LYING POS discriminated against and stole my money and playing games and ignoring me and I'm sorry is all you said after you broke a federal law, go outta business!!! Refund my money back you lie and stole my money all of it and canceled my flight and discriminated against me call me your extension doesn't work liars!!! Discrimination fix your mistake you are a horrible company and violated a federal law!!!! And all they do is ignore me and told me they gonna use my discrimination as a learning lesson LIKE WTW!!! read more

My disabled adult daughter just traveled to the UK, and we had wheelchair service. Unfortunately, she missed her flight over several delays due to ice issues. It was a scary situation for someone with a disability and made me feel helpless. I had no worries, because America Airlines was kind, helpful, and provided the best customer service. They provided her with a hotel room and everyone she encountered showed genuine concern and compassion. One example was the fact she forgot her phone charger at home and it made her have a panic attack thinking she would have no way to call home. The man pushing her wheelchair gave her his own phone charger to keep. I was so impressed and thankful to everyone at American Airlines! read more

An employee at first class has a nasty manner. Didnt get the name but shes asian. She never smile and I asked for a drink and never said anything. Came back with drinks and said Thank you didnt even looked back. So not sure if shes having a bad day, but im sure the airline can find a better flight attendant for first class with a better attitude. Thats all. I read more

American Airlines - Weekend off we go! - Airlines Near Me - Chicago, Illinois

Second time American Airlines wrecked my luggage, and this is what loyal customers get (flying 2-3 times a month). I reported the damage, staff inspected it, and I followed every instruction, yet they still told me to ship it (voiding my warranty) and then come BACK to the airport for another inspection. The repair was covered by my warranty, but my time, effort, and sanity were completely ignored. The whole process was chaotic and clearly designed to make customers suffer instead of actually solving anything. Absolutely unacceptable -- twice now. Photos attached so everyone can see the damage and the nightmare AA creates. read more

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Typical BS, set on the plane for 1.5 hours for a Scratch they said..then another 30 minutes because a flight attendant was past her hours??? WTF who manages this shit..she would have been over either way as the flight from Chicago to Phoenix is 3.5 hours ..Another BS excuse from American...So done...Call customer service and they DONT DO SHIT...TIME TO FLY SOMETHING ELSE .. read more

Don't lie to customers and tell them their flight will take off every 15 mins when on the runway for 3 hours straight stating mechanical issues. Don't continue to lie every 15 mins for 8 hours straight and completely take an entire day off of our couples trip. On the flight back they continued to lie to us every 15 mins for an hour that we would take off on the runway stating mechanical issues AGAIN!!!!! The planes were the smaller planes I've ever encountered. They don't tell you they are small until you get your boarding pass. I'm 6ft 2 and my husband is 6ft 6. Imagine being stuck!!!!! After a couple of days I called American hoping to reconcile. They said they can't take complaints over the phone but gave me a website. I filled out a form stating what happened and all they sent me was a survey asking about their service. I seen in the news they cancelled their contract with Air Wisconsin which is the name of the company that the planes were contracted under. I believe it was because of all the mechanical failures everyone encountered because everyone around us had been experiencing the same thing. If you fired them clearly their was wrongdoing! Why not rectify this with your customers??????? I will never ever ever fly American! read more

Location: had a connection flight at Chicago Staff: nice at Chicago, however when landed to houston they were no help with lost luggage. Pretty much said it happens and that's it . Price: average-high Seating: average not enough leg room Did not have screen on seats. Drinks: water and soft drinks were provided As we landed in houston, we were told if we did not pick up luggage they are to be sent the next day. Made complaint and we were told they were at a whole different state. Luggage were delivered home the next day after noon. read more

American Airlines - Airlines Near Me - Chicago, Illinois

Customer Service: 0 Ambiance: 1 (for the gate's tidiness) Overall Experience: 1 (I would give a 0 if I could and I never do that) We had an unfortunately unpleasant visit at this American Airlines in ORD (Flight ORD to CID, American Airlines, Flight AA3763, Gate G6, on Jan 9, 2025, 9:20AM boarding, 9:50AM take off). The flight attendant announcer (female, whose name I will not disclose) told my cousin that she needed to zip up her luggage extender. My cousin apologized and tried to get back out of line to help us help our elderly moms who had language barriers and were limping to zip up their bags, too. The announcer lady gave my cousin attitude and said she was in the way while not making any space for her to actually move out of the way of the line and into the open space where we were on the ground, zipping up the bags. The lady said she told us to zip up our luggage extenders via the announcements. We let her know that the speaker was cutting in and out, and that we couldn't hear her (other passengers couldn't either), but she continued to aggressively tell us it was our fault for not listening closer. I understand that it may have been a stressful situation for the lady, but we just asked her to please not be rude and mean about it because it's been hard and our grandpa had just passed away on New Years. She proceeded to yell, lean over the counter, and ask us who was being rude. My other cousin asked her to please be more professional. She then threateningly asked if we wanted to still be on this flight, and she and her coworker threatened to call security. Her coworker also tried to rip my cousin's phone out of her hand to make sure she didn't take a photo or video. I was extremely disappointed that the attendants escalated the situation so much instead of trying to de-escalate and just listen to us when we said the mic was cutting in and out. It's an important technical issue that needs to be resolved for future flights, too. It was extremely unprofessional and the situation did not need to escalate like that over a technical issue that we did not even blame her for. People should try to come to a resolution when there is an issue, not react by abusing their power. Other passengers did not want to say anything because they also didn't want to be treated like that, but they looked on in sympathy and also did not have their luggage extenders zipped up because they couldn't hear her either. I usually have no problems with American Airlines and their quality of service. This time, it was a very emotionally distressing situation and I kept quiet due to fear of being treated any worse. I truly hope that things improve. read more

We were on an American Airlines flight from San Diego on the 25th February at 1:30 PM. I have flown American for 45 years and they continue to get worse. On a better than 4 hour flight we saw the flight attendant once. The best they could offer is a cookie. I would have thought they would offer food for purchase. Seeing the flight attendant once I would expect more often. Must also add the seats were filthy and the lack of service tells me the airline is in decline. As for checking in I have been Gold for years and I wanted to check a second bag and the agent wanted to charge me extra. I explained that being gold I Get one bag and with my American Airlines card card gives me one free bag. So I should have not had to explain that to her, just show my credit card Her response was " oh I didn't know that " she went on to say they must not have updated the system. Really read more

American Airlines economy tickets are basically a respectable scam at this point. I had my return flight cancelled and they didn't tell me and refused to refund my money. No one should trust this airline, they are engaged in illegal and fraudulent activities and treat the flier with complete contempt. read more

I was shocked that I have not reviewed American Airlines, in spite of flying with the airline back in 2022. Anyway, I appreciated the flight detail confirmation text and email leading up to my flight with this airline. The confirmations not only reminded me of the actual time of my flight but when I could check-in as well. Noted from previous flights, I downloaded the mobile application which provided me with leeway prior to my arrival to Chicago O'Hare International Airport (ORD). As someone who had just a carry-on bag with me, the mobile application allowed me to check-in ahead of time and head straight to TSA rather than to see an American Airlines agent. As for my airport experience, TSA was expectedly crowded, but the line moved at a very acceptable pace. One thing I loved was that TSA personnel were in good spirits which reflected onto the individuals going through security checks. The only things I removed were my shoes, my jacket, necklace, laptop, and my obsidian bracelet placing either of those items inside the bin, or inside of my jacket pocket or in my carry-on bag. The American Airlines gate appeared very professional in comparison to other airlines I have flown out of. Amidst the boarding process, I adored how the mobile application showed a boarding countdown which I felt would have been beneficial if I were not near the gate. Now, the boarding process felt painful for this flight. And not to mention, I was part of boarding group 9 which made the wait feel excruciating. While onboard the flight, I relaxed since the flight was short from Chicago, Illinois to Philadelphia, Pennsylvania. The communication I had with the flight attendants was the boarding flight hello, as they gave out drinks and snacks, and the airplane departure goodbye greeting. Lastly, as for the airplane interior, I loved that the seat was spacious enough to where I could adjust myself while seated. I had an acceptable amount of foot space to where my military-style backpack could fit underneath the seat in front of me. And it was great to have a USB and charging outlet within the seat because I dread having a near dead phone prior to arriving at my destination. In closing, I am well open to choosing and recommending American Airlines to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~ Be Kind. ALWAYS. ~ Thomas G read more

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I could not complain about my AA flight at all. My KTN was not showing on my boarding pass so I went to the counter and the staff easily changed it and printed me a pass. They also took my checked bag and loaded it on the conveyor belt so I didn't have to drop it off. The flight boarded on time, it was a smooth flight and thankfully no passenger drama. I was pleasantly surprised by a dish of warmed nuts with my Diet Coke. I was served a baked chicken lunch (I thought the days of airline food were over). When we landed we deplaned via a staircase (thought those days were over too), and a short wait for luggage. read more

American Airlines - Airlines Near Me - Chicago, Illinois

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Purchased a package thru Priceline (hotel & airfare) to Montego Bay in April of 2026. After Jamaica was hit by the hurricane, my resort was damaged, however it was due to open February of 2026. However the hyatt sent out notice in December 2026. I contacted Priceline to notify them to cancel my package. After Priceline fif sum investigation, they did cancel the package. The package i purchased was non-refundable, however because of the special circumstances, they canceled it for me. Unbeknownst to me, it was no longer a package deal. It was 2 separate transactions. Hotel and airfare. The hotel portion was canceled and refunded, not by a credit but back to my credit card. American airlines rejected my requested for a refund and instead wants to give me a credit. Because I purchased this as a package deal, if the package was canceled by Priceline and refunded, the ENTIRE package should be canceled. I normally don't fly American Airlines due to all the fees you have to pay. And it prohibits me from rebooting for a package deal. I do not want a credit and due to the trip being canceled under special circumstances, I should be refunded. Not only that, but I would have to use the credits within the next 12 months. So I am also being forced to rebook my trip. If the hotel I wanted to stay at doesn't open till the end of the year, of i rebook, I would loose the $1300 credit! And i do not know if the next package i find will include American airlines. Whatever carrier comes with the package, that is who i will fly. It should of been made clear that this indeed was not a package deal and I was purchasing it separately. I just want to be refunded instead of being held prisoner to "have" to use American airlines. Again due to the special circumstances, I would think AA would be a little more flexible than they have been. Then they want to charge me additional fees to rebook and make changes for the tickets because of something I had no control over. Please help. Received no help. BBB was no help. AA kept sending responses that seemed like they were autobots. Never a sincere response. I will NEVER fly AA or patronize them again. And I will continue to spread the word until I am fully refunded read more

I had a very disappointing experience with two American Airlines employees, Kevin Machuca and Yaara Ortiz. Their behavior was extremely unprofessional, rude, and intimidating. Instead of providing customer service, they acted as if they could do whatever they wanted, showing no willingness to assist or resolve issues that could have been handled easily.THEY THINK THAT THEY OWN THE AIRLINE. Their attitude made the situation unnecessarily stressful, and it felt as though they had no interest in serving the community or helping passengers. Because of the way they treated me, I would never consider flying with American Airlines again, nor would I recommend it to my family. No customer should be made to feel this way at the gate or anywhere else when traveling. they make want to never travel again. read more

It is clear that the American Airlines fleet is getting tired and has fallen into a state of disrepair. Of the 3 different CRJ-700 aircraft I've ridden on in the last 4 days each one had a broken APU. ITS THE MIDDLE OF AUGUST FOR CRYING OUT LOUD! We were stuck in those aircraft while the obese flight attendants fiddle fart around getting the cabin ready for takeoff. Get it together, or you will lose business. read more

Best airline for my departure city/destination to get a quick early morning flight (with connection) and still arrive early enough in the day to have a minimum of a half day in the office. This is quite a feat for someone who lives in "the middle." So thanks AA for making it happen. read more

American Airlines - Airlines Near Me - Chicago, Illinois

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Another really rough American Airlines flight. Unorganized, cramped, and an insanely turbulent ride. It did its job, but I'll definitely be trying Southwest again. I think they have done good in the past. read more

American Airlines - Airlines Near Me - Chicago, Illinois

Had a return trip from Hilton Head Island that is every travelers nightmare. Flight from HH was delayed causing us angst we would miss our connection in Charlotte. Even after Flight 3457 arrived and we were finally boarded, we sat there for at least 1/2 hour while they did "paperwork" to allow us to leave?*&^% What?? Shouldn't that have already been done? And since 1st was already full when we booked, we got to sit there and watch all those people enjoy their preflight beverages, when we were told there was no time for service in the main cabin. Relaxed when we got to Charlotte and found our Dayton connection was delayed and we hadn't missed it. And several more delays and gate changes we finally took off. But first we were informed that no 1st class preflight beverages would be served so we could board faster. I know...white bread problems, but we deserved that drink after all our waits. Right??? And before we were even offered a drink, they loaded up the main cabin cart and got it on it's way. Except for the woman across from us who got her wine on takeoff because she knew the attendant...even hugged her and said she loved her. This was flight 5349. It was midnight and I'm getting cranky. Can you tell. WTH did we pay for 1st??? Finally got our drinks, and then they were collected before we could even finish because there "might be turbalence." There wasn't. Baggage claim and no bags. When we went to report found out they arrived before we did. It's after 1 pm now and we're finally headed down the highway. And the delays...no reason was given but there wasn't any weather on our flights originations or destinations. So go figure. Ain't nobody happy. read more

Booked nonstop flight round trip Chicago Ohare to Vallarta. American change return to change flights in Dallas. Wife accepted change. I would have canceled flight and booked United. They ran us all over airport really ended a great Mexico trip with downer. Luggage lost at Chicago. Going to introduce Luigi Mangione to the CEO of American read more