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    JetBlue

    3.1 (68 reviews)
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    Chicago! Look at the skyscrapers!
    Saira K.

    I really like JetBlue. The service is usually nice. You get snacks. The seats are very comfortable and you have legroom even on the smaller planes. If the flight is delayed, which can happen when you're talking about Chicago in the winter, they give you plenty of snacks and keep you updated.

    Well, that's helpful.
    Celeste K.

    I've flown with JetBlue before and it was a nice experience but after this I will never fly with them ever again. I booked my flight with American leaving JFK and for some reason they transferred our flight to JetBlue. The only notice we got was, apparently, an announcement over the loudspeaker. No text, message on the app, info on the departure boards, nothing. Because it was in a completely different terminal, on the other side of the airport, by the time I found out they'd moved our flight I didn't have enough time to get there before the doors closed and JetBlue left with my luggage but without me. I have now been trying to get my luggage from JetBlue for two days. Their luggage office is never open, even during advertised hours, and this is the sign at the ticketing desk. I was on hold for 45 minutes before I could speak to anyone who was of any assistance with customer service (first person was completely useless and I had to speak to manager to get even the slightest advice on what to do). And what was that advice? To sit at the airport, paying for hourly parking, until someone decides to show up. I might be waiting as long as 3 hours! And this is my 2nd trip! Never again. This is not good customer service. You can't have ONE person from your company at a busy airport like O'Hare to hold down the fort?! And what's worse is when I poked my head into the neighboring airline's luggage offices to see if they knew when they usually come in, that person told me this happens all the time. That office was for Alaska airlines, btw. So Alaska airlines can have someone here to help their customers, but not JetBlue. Edited to add: Finally got my luggage back. I had to practically drag it back to my car because they snapped one of the wheels off.

    Each seat w/personal tv & plenty of leg room
    Dianne S.

    What do I hate hate hate about flying? 1. Paying for checked bags. 2. Unattentive/unfriendly staff. 3. Boredom for hours. 4. Cramped, uncomfortable seating. Jet Blue definitely has helped me to enjoy flying again. Your first check bag is free. FREE!! I do have to say that my friend's luggage was lost on the way back. Took 20 min to file a claim. They gave her a $30 travel credit, and her bag showed up at her door step 12 hours later. Service was awesome! Friendly staff that go above and beyond!...literally! One passenger left his cell phone at the check in counter and the captain (with security clearance and all) ran back to retrieve it! He made it back minutes before take off and we still left on time! They fed me. Unlimited complimentary snacks (anything from animal crackers to plantain chips-talk about variety!) Along with Coke products! They even offer my fav beer for purchase (Blue Moon for $6)!! They kept me busy. Each seat had a personal tv complete with XM radio stations & Direct TV channels. My hour and a half flight to NYC flew by...The Real Housewives of New York baby!!! My guilty pleasure! Oh, don't forget to bring your own headphones (they'll charge you $2). Plenty of legroom and I did enjoy the pleather seats. I actually wish that I had a longer flight!

    flying high with my new favorite airline.

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    Page 1 of 2

    Ask the Community - JetBlue

    Review Highlights - JetBlue

    I couldn't ask for a better experience, and Jet Blue may have my first and only 5 star rating for an airline.

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    United Airlines - We are all settling in to the "rarer" Boeing 767-400, the narrowest of twin-aisle commercial aircraft (with 2-3-2 seating, thus comfortable)

    United Airlines

    1.7(1.5k reviews)
    0.2 mi

    Great airline from way back when I fist started flying and left for the middle years. Now it seems…read moreI'm coming back - maybe since it was my first - it's serendipity? Great routes and schedules and fares and thy go everywhere!!!!

    We've flown with United for the last 15+ years, and simply put, we're done with them…read more.. Over the last 3+ years, United has become as reliable as screen door on a submarine... Maintenance issues, frequent delays, cancellations, baggage issues, unhelpful customer service, the list goes on. Even their frequent flier program which has been award winning in years past and easy to use has become a spectacle in and of itself (United has really limited award options and miles needed to book has nearly doubled). Aside from all that, the straw that broke the camel's back is our travel today. Yet again, we're in Chicago O'Hare which is the equivalent of the Cleveland Browns of airports (btw, I'm a lifelong CLE fan) and we're delayed with a maintenance issues... United has deplaned us, swapped planes, the new plane is apparently broken now, and there's zero information or updates. The United app is not updated with correct or real-time information and flight agents have no details as well... This is beyond unacceptable and by no way justifiable. We travel a lot and we understand this kind of stuff is part of air travel, but the lack of transparency and useful information is ridiculous. We never have these types of repeated issues with Delta, which tells me this is not a commonality amongst airlines... Rather it's just the same usual United dysfunction that habitually occurs. I really hope *someone in a strategic-level leadership position at United sees this review because a drastic undertaking is clearly needed with the company.

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    United Airlines - Diet Coke in a glass

    Diet Coke in a glass

    United Airlines - Premiere Access

    Premiere Access

    United Airlines - This little lady is headed to Dublin

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    This little lady is headed to Dublin

    Spirit Airlines

    Spirit Airlines

    1.5(2.3k reviews)
    0.2 mi

    Screw all you their pilots saved our lives TWICE!! No joke!!…read moreKEEP SPIRIT FLYING!!!! They have amazing pilots and attendants They are crazy people who make fun of them Always complaining to make themselves known They gave no life Spirit NUMBER #1 in SAFETY!! Do the research so what if it not luxurious It is safe!!! SAVE SPIRIT PRESIDENT TRUMP!!!

    Absolutely one of the worst travel experiences I've ever had. We originally booked a flight with…read moreSpirit Airlines for March 21 at 12:29 PM, departing from Chicago to San Juan, Puerto Rico. Leading up to our trip, we kept receiving email confirmations that everything was on time no issues at all. Then, the moment we arrived at the airport, we were blindsided with an email saying our flight was CANCELLED. No warning. No heads-up. Just canceled. The only options given were to rebook or take a refund. The earliest available rebooking wasn't until Tuesday, which completely ruined our plans, so we were forced to take a refund and book last-minute tickets with United Airlines costing us significantly more money out of pocket. We were told our baggage would be transferred to our return flight, which added to the confusion and stress. Unfortunately, it didn't end there. On our way back from Puerto Rico, we were scheduled again for a 12:29 PM flight. Throughout the day, we kept getting delay notifications one after another until the last update pushed the flight all the way to 2:59 AM. We waited, checked in, and then unbelievably the flight was CANCELLED again. At that point, there was little to no help from staff. We were told to go to the Spirit desk, leaving us scrambling around the airport, trying to figure out how to retrieve our luggage from baggage claim, rebook flights, and then go back through TSA all over again. It was chaotic, exhausting, and completely disorganized. Once again, no available flights until Monday or Tuesday. Rebooking with Spirit would have meant more delays, more uncertainty, and more money wasted with zero guarantee the flight wouldn't be canceled AGAIN. So we had no choice but to request another refund and book with United Airlines spending even more money just to get home. This entire experience was stressful, expensive, and completely avoidable with proper communication and customer support. Spirit Airlines showed zero reliability and zero accountability. Never EVER flying with Spirit again. The "cheap" price is not worth the headache, the risk, or the extra costs you'll end up paying in the end. Huge thanks to United Airlines for actually getting us home safely.

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    Spirit Airlines
    Spirit Airlines
    Spirit Airlines

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    American Airlines - Snazzy new charger provided by AA

    American Airlines

    1.7(1.4k reviews)
    0.1 mi

    I upgraded to first class on my flight from ROC to ORD. All I got was juice in a glass, two premium…read moresnacks and a bigger seat. Complimentary booze was the incentive and they were charging for it. Flew from ORD to STL and the captain was late for the flight! How does this happen??? This was a late flight to start and this poor planning just makes it worse. On top of that, the plane doesn't have outlets. Do better American Airlines.

    American Airlines, you've really outdone yourselves today. I…read moreflew from Charleston to Chicago with no issues... until we landed and sat on the tarmac for nearly two hours because our gate was taken. That delay caused me to miss my connection to Los Angeles. Without asking or notifying me, American rebooked me on a flight going back in the direction I came from, only to put me on another flight the next morning. On top of that, I had originally paid for a window seat in row 12 -- yet I was reassigned to a middle seat in the very back of the plane next to the toilets. And the customer service? One rep put me on hold and never came back. The next basically told me to "deal with it" before doing the exact same thing. For an airline with "American" in the name, this experience was anything but representative of the best of America. Do better, I would give you a zero but I'm being kind.

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    American Airlines - K9 customer service line - goes by fast & staff are helpful

    K9 customer service line - goes by fast & staff are helpful

    American Airlines - I packed more things this time, but it did fit thankfully

    I packed more things this time, but it did fit thankfully

    American Airlines - Waiting to board

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    Waiting to board

    United Airlines

    United Airlines

    1.1(16 reviews)
    15.3 miThe Loop

    one time, i was on a transfer. they didn't load 2 of my bags on. it would've been fine, IF IT WAS…read moreTHE TRANSFER HALF AN HOUR AFTER THE FIRST FLIGHT. the flight was 4 HOURS after the last one. they had 4 hours to put the bags in the plane. and it's not because too many people checked their luggage, no. they were BEGGING people to check luggage. because of this, i had to uber home, because the car keys were in the checked luggage. other then that it was an amazing flight. wth, 2 stars.

    Do not ever fly with United airlines. I would give no stars if it was an option. Made me, my…read moredaughter, and her 9 month old baby run through Chicago airport (which was a 16 minute walk to the gate from which we got off) to meet our connecting flight to which ended boarding and left us and ten other people stranded there. When I called the representative rebooked me for a flight already boarding and me not knowing it was a twenty minute walk (for which we ran again) from the gate we were currently at so guessss what we missed that one too. My checked bag however made it to the first flight and was sent to Syracuse airport without me. After the second missed flight I was told that I had to wait for a flight in the morning. Hellllll nooo am I staying in Chicago and paying for a hotel to comeback to this shithole again in the morning. I was never, by any rep or agent, offered compensation to stay anywhere or food. We had not eaten or had a drink due to the running and trying to get home. So in a panic and in tears I went to American Airlines as my last hope. They were able to get me on their 8:30pm flight back to Syracuse. When I got to Syracuse I could not find my bag. Mentally and physically exhausted I made the drive home (1.5 hours) and was home at 1am. Now my bag supposedly made it to the airport before I did so they are saying American Airlines is responsible for any compensation because they were MY final carrier. They never touched my bag?! How does that make sense? I bought a ticket for American after my bag had already left on YOUR aircraft! Now they are trying to tell me I have to go back to the airport to get it and won't have it delivered to my house or nearby airport?! Crazy! They have no interest in making customers happy and no one was helpful or seemed like they cared. Never again United! Never again!

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    United Airlines
    United Airlines
    United Airlines - Screenshot chat

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    Screenshot chat

    Lufthansa - Tarmac View

    Lufthansa

    2.2(74 reviews)
    0.3 mi

    * **To reach live human at Airlines call +1 (844)-300-00.12 (US) * and reach 'Customer Service…read moredirectly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again..

    **Need immediate 24/7 help, *Dial Airlines at +1(855)-657~51.35`™ phone number, customer support…read morecan help with booking management, flight changes, and other travel-related.. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

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    Lufthansa
    Lufthansa
    Lufthansa - Nice little berth.

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    Nice little berth.

    United Airlines

    United Airlines

    1.4(33 reviews)
    4.8 mi

    TRAINING CENTER. NOT the page for the O'hare United gates or airline. Most of these reviews are all…read morecomplaints and not the appropriate page to begin with. I digress. Pretty spacious area with wifi and all the corporate amenities you can expect. Nice seating areas with local and national news on. Friendly receptionists and about a million meeting rooms of every size imaginable. Clean restrooms and ample outlets for charging any devices mid meeting. Training for flight ops, inflight, ramp, customer service and gate agents. As well as training courses moving forward with new products and platforms. BIG things are happening here. Some parking out front and around the nearby buildings. If you're here for a meeting or training they'll fill you in on Uber/Taxi/Lyft drop off and pick up specifics. Otherwise it's United and United partners ONLY. Fly the Friendly Skies!

    Everything , they are the worst airline I've ever been on. We flew into Chicago and they may just…read morewait on the tarmac for 45 minutes to an hour. So we missed our flight going first class from Chicago to San Antonio. Then I was unable to get anybody to help me none of the gate agents could do anything I called for a supervisor. Finally, when the supervisor got there he wanted me to fly the next day. I said no I need to get out tonight and I understand there is a flight out 9 o'clock on American reluctantly he got me tickets on the American flight. I will never fly United again

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    United Airlines
    United Airlines

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    JetBlue - airlines - Updated May 2026

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