Noted from previous flights, I downloaded the JetBlue mobile application which provided me with leeway prior to my arrival to the airport. As someone who had just a carry-on bag with me, the application allowed me to check-in early and head straight to TSA rather than having to see a JetBlue agent. I read several JetBlue reviews via yelp prior to this flight to help calm pre-flight jitters because I have never flown with JetBlue. I had to remind myself that I once flew with Spirit Airlines to New Orleans, Louisiana for crying out loud. And most know that Spirit does not have the best reputation. As for my airport experience, surprisingly, TSA was not crowded at all! Other than my carry-on bag being checked due to me having toothpaste check-in went smooth. At the time, I chuckled with personnel because I knew clearly what it was but leave it to hard-headed me for packing it, hehe. As for the flight gate, it took me forever to find it due to lack of signage. As mentioned, I have never flown JetBlue, so the terminal was one I had never visited. What threw me off was the fact that the only terminal 2 signage I saw was for baggage claim. Eeek! I nearly missed boarding, but I kept on moving until I found the JetBlue gate. Now as for my onboard experience, I wanted to charge my phone as I slept on flight because my phone battery was low. I found that there were no power outlets at all which left me with no other option but to preserve my battery as much as I can enroute. I have to point out that it was unpleasant smelling smoke as the plane prepared to lift off from Chicago, Illinois. It was then, I started to take notice of how outdated everything appeared on this plane as my melatonin kicked in. I slept the majority of the flight, so I had little communication with the flight attendants other than the boarding flight hello, a flight attendant asking me if I wanted a snack as I woke up briefly, and the airplane departure goodbye greeting. And as for the airplane interior, the seat comfort was decent! I did have an acceptable amount of leg room, even with my backpack underneath the seat in front of me. I did love the image of the airplane hovering over states on the seatback television which I could not help but notice while awake. In spite of what the plane did not have, it did have access to XM radio stations & Direct TV channels. I survived this flight with JetBlue and would be open to flying with again, as well as recommending to a friend, relative or colleague after this experience. Safe travels, and blessings to all that read this review. ~Have courage. Be Kind. ~ Thomas G read more

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Jet Blue cancelled our return flight home to Chicago from New York with 2 hours notice on a Sunday morning. We ended up having to rent a car and drive from New York to Chicago since (due to busy weekend events) we could not find another direct flight home until late into the evening and at very high prices. The rental car, tolls, and Lyft to get to a rental car cost me over $1000. BEWARE- canceling of flights with very little notice is COMMON for this airline. Also plane was dirty (no cleaning between flights). read more

These guys are genuinely ridiculous! I feel as a responsible adult I need to make sure the world is aware that this company is unethical and absolutely useless. First time using them they hung us out to dry giving us no options within 24 hours to even get home. We lost over $1000 and they didn't do a thing to help after making us suffer for 6 hours from 1:00 in the morning to now 7:30 in the morning because they probably have 2 total (incompetent) reps. If I could give negative stars or go on the news to make sure this is known, then I would. read more

I wanted to check in with my 90 year old grandmother. Waited in line no one in front of me and the girl on her cell phone not even looking up. Walking up to her she put her phone down and there was a bluetooth in her ear she told someone hold on. I said I need assistance to check in my 90 year grandmother she was very rude. Told me I have to use the kiosk my grandmother could not walk more. Another passenger came to me and said the jetblue girl told another employee what a bitch about me. I quickly took my grandmother and we left. calling jetblue I had to pay to cancel my flight. Never again first and last time on this airline. Girl hide her id but alaska employee said her name is freta or something. read more

I really like JetBlue. The service is usually nice. You get snacks. The seats are very comfortable and you have legroom even on the smaller planes. If the flight is delayed, which can happen when you're talking about Chicago in the winter, they give you plenty of snacks and keep you updated. read more

JetBlue - Chicago! Look at the skyscrapers! - Airlines Near Me - Chicago, Illinois

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I just wanted to give JetBlue a shout out for a flight I took on Monday. I'm a pretty easygoing traveler but was feeling nervous due to the ongoing COVID-19 struggle. While the airport could have done a much better job with mask wearing, I never felt anything but super safe on the plane. When we boarded, we were offered hand sanitizer and wet wipes. The plane wasn't even close to full anyway but they allowed us to move around to create more space. They also still had their non alcoholic beverage service with a great assortment of snacks. I like JetBlue anyway but was really pleased to see them taking the pandemic seriously, even after 10 months of pandemic life. read more

I've flown with JetBlue before and it was a nice experience but after this I will never fly with them ever again. I booked my flight with American leaving JFK and for some reason they transferred our flight to JetBlue. The only notice we got was, apparently, an announcement over the loudspeaker. No text, message on the app, info on the departure boards, nothing. Because it was in a completely different terminal, on the other side of the airport, by the time I found out they'd moved our flight I didn't have enough time to get there before the doors closed and JetBlue left with my luggage but without me. I have now been trying to get my luggage from JetBlue for two days. Their luggage office is never open, even during advertised hours, and this is the sign at the ticketing desk. I was on hold for 45 minutes before I could speak to anyone who was of any assistance with customer service (first person was completely useless and I had to speak to manager to get even the slightest advice on what to do). And what was that advice? To sit at the airport, paying for hourly parking, until someone decides to show up. I might be waiting as long as 3 hours! And this is my 2nd trip! Never again. This is not good customer service. You can't have ONE person from your company at a busy airport like O'Hare to hold down the fort?! And what's worse is when I poked my head into the neighboring airline's luggage offices to see if they knew when they usually come in, that person told me this happens all the time. That office was for Alaska airlines, btw. So Alaska airlines can have someone here to help their customers, but not JetBlue. Edited to add: Finally got my luggage back. I had to practically drag it back to my car because they snapped one of the wheels off. read more

JetBlue - Well, that's helpful. - Airlines Near Me - Chicago, Illinois

What do I hate hate hate about flying? 1. Paying for checked bags. 2. Unattentive/unfriendly staff. 3. Boredom for hours. 4. Cramped, uncomfortable seating. Jet Blue definitely has helped me to enjoy flying again. Your first check bag is free. FREE!! I do have to say that my friend's luggage was lost on the way back. Took 20 min to file a claim. They gave her a $30 travel credit, and her bag showed up at her door step 12 hours later. Service was awesome! Friendly staff that go above and beyond!...literally! One passenger left his cell phone at the check in counter and the captain (with security clearance and all) ran back to retrieve it! He made it back minutes before take off and we still left on time! They fed me. Unlimited complimentary snacks (anything from animal crackers to plantain chips-talk about variety!) Along with Coke products! They even offer my fav beer for purchase (Blue Moon for $6)!! They kept me busy. Each seat had a personal tv complete with XM radio stations & Direct TV channels. My hour and a half flight to NYC flew by...The Real Housewives of New York baby!!! My guilty pleasure! Oh, don't forget to bring your own headphones (they'll charge you $2). Plenty of legroom and I did enjoy the pleather seats. I actually wish that I had a longer flight! read more

JetBlue - Each seat w/personal tv & plenty of leg room - Airlines Near Me - Chicago, Illinois

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JetBlue is becoming like southwest bad service and it depends on whose working and I've had 2 incidents now where my luggage have been damaged read more

We were delayed almost 5 hours on our flight from Chicago to Boston, on the morning of Winter Scott Storm, with 6-7 in of snow in Boston. First, we were told that we would not be able to board for about 1.5 hours due to slow snow removal at Boston Logan Airport. That was completely understandable because that is out of anyone's control. After we had boarded, we had to wait an additional hour because the fuel trucks at O'Hare were frozen. Again, due to weather circumstances, that is a reasonable delay. However, what was over the top was after this delay, the pilot announced that we would be departing, only to minutes later, announce that the JetBlue company had delayed our departure time for another hour. You could hear the groans from all of us on the plane, as we had been sitting aboard the plan for more than 2 hours. It would have been better for us not to board at all until the issues were resolved. There was also no reason for the last delay, as the pilot himself declared that we were departing. We will likely never fly JetBlue again. read more

Flew JetBlue first time late June 2010 to NYC. 5 stars is easy: TVs with DirectTV in every seat. You can pretty much channel surf from the moment you sit down to when you get up. Genius. I don't like flying very much and the TVs helped big time. Staff was great! Free food and drinks! Overall, PERSONAL TVS=5 stars! Man, that's genius. read more

JetBlue - flying high with my new favorite airline. - Airlines Near Me - Chicago, Illinois

Bought a ticket with JetBlue 8 days ago and saw it is currently listed $20 cheaper. I went on their website and it looks like they "honor" a lower fare policy within 6 days. I called customer service to just talk to someone about it and the rep on the phone said it's only 4 days BUT if it's past the 4 days you have to pay $75 to get the cheaper fare.... how does that make any sense? You have to pay money to get the lower fare? Not booking with them again with stupid policies like this read more

Noooo! This was my favorite airline to fly from Chicago to Long Beach and Jet Blue canceled the route. It always seemed like the flights were full when I flew, but maybe things have changed in the last year or so. I sincerely hope Jet Blue brings back that route in the next few years because I really felt live a valued customer when flying with them and not cattle being herded into cramped seating while being nickled and dimed to death for a glass of water & peanuts! Flying Jet Blue was the most enjoyable experience I've had with ANY airline and I was very disappointed to learn that the ORD-LGB route was no longer available when booking my latest excursion. Boo... read more

I usually fly AA however my new favorite airline for vacation travel is JetBlue. They allowed us to check one bag for free. They also had free wifi on our flight down to San Juan. The airfare was also the least expensive compared to all other airlines. They give you complementary snacks. AA nickel and dimes you for everything. The flight attendants are nice. read more

Love JetBlue. They fly non-stop to the places I go most and, honestly, you don't realize how good they are until you fly the other mouthbreather airlines (read: all other other domestic airlines except Virgin America). Seats are spacious, and they don't nickel and dime you for everything. Website is very straightforward and easy to navigate. T-5 is fantastic and also easy to navigate. And first bag free! No brainer. One thing: Wifi on the planes. I'm even willing to pay for it. I know asking for power outlets at every seat is a stretch, but I will settle for just Wifi. Sweet, sweet Wifi. read more

Go Jet Blue! Another airline that we're happy to have in Chicago! They offer some pretty cheap flights to NY. I absolutely LOVE the Direct TV & XM radio in the seatbacks. They are on the minute you sit down in your seat. I was entertained the entire time and didn't even need my iPod or laptop! Plus, JFK offers FREE WI-FI! So you can can surf the web while you wait for your flight. Hopefully they will eventually build a cool gating area for Chicago. But I'll take what I can get for now. Also, I love their online flight tracking system. It's so easy to use and gives a map of where the flight is in the air. It's kinda neat. read more

If there was a way to give JetBlue 10 stars, I would do it. If JetBlue is going where I need to be, I will do whatever it takes to get on their flight. Lately I've been noticing that the roles have been reversed. I now need to go wherever Jetblue is going. I dream about the flight sometimes. The first time I got on JetBlue, the CEO of the company served me cookies and a coke. It was the first flight out of O'Hare to New York. My friend and I watched a LOT of Sweet 16 on MTV and talked about buying stock in between commercial breaks. Fast forward two years later, and I got on JetBlue again headed to New York, again. Again, I watched a lot of Sweet 16. Again, my friend (another one) and I could not stop talking about the comfort involved with flying JetBlue. Leather seats, Direct TV, snacks, leg room a GO GO, the awesome terminal in JFK with futuristic seating, cheap flights. What more can you ask for? read more

Just landed off of a flight from NYC to Chicago. They told us when we landed that anyone that had checked bags will not receive them because they forgot to load them on the plane when it left New York. To compound things they gave us a number to call for information on how to retrieve them. After being on hold for 1 hour the customer service woman that answered the call scolded me for not knowing off the top of my head a customer ID reference, when I asked my wife to locate it she scolded me again and told me that she is hanging up on me because I didn't have the info ready. Mistakes can happen, but customer service in a situation like this needs to be empathetic. I cannot understand how a plane can take off without anyone's luggage in it. All this on top of the plane leaving 2 hours late and several late gate changes. If it were possible to give them 0 stars, I would. read more

This is a quick review after flying Jet Blue from LGB to ORD: 1. A flight with enough turbulence to make my stomach kinda queasy. 2. The plane smelt of peanuts and due to the number babies on the plane: Johnson's Baby Powder. 3. I forgot my headphones, so a $2 swipe of my credit card was money well spent to help drown out the baby extra noise. 4. I'm pretty sure my ears have never popped so much as on this flight. 5. Loud drunks. I'm not docking the airline for this as it was not their fault. 6. I still don't like using the restroom on the plane. IT FEELS WEIRD! 7. A short in the tv screen was not easy on my eyes. Finally, I reached out and pressed on the frame and the screen popped back to normal. read more

Et tu Jet Blue?!?!?! "JetBlue will cut legroom, charge for checked bags" http://money.cnn.com/2014/11/19/news/jetblue-baggage-legroom/ read more

Pros: Great snack selection...I especially like the kettle popcorn chips. Really excellent inflight entertainment, 36 channels on a personal TV will really make the time go by faster. Also great terminal. Cons: No TSA-precheck available at OHare, and a very limited TSA-precheck service at JFK. Jetblue security was also slow-going and understaffed. read more

How I enjoy flying with you! +1: FIRST CHECKED BAG FREE. How excited can I be to free myself from stuffing a carry-on roller board into your overhead bins? Carry-on is not large enough to pack for a 2 week trip and lifting it over your head is very dangerous for you and other passengers. PLUS why hold up boarding time and fight for space when it could be avoided under the same fee? +1: LEG ROOM I'm an average 5'4 female and I appreciate having 4 inches of extra knee room. It makes me feel less of a sardine breathing down the neck of the passenger seated in front of me... and vice versa with the creep behind me. +1: SNACKS Who here is sick of peanuts and pretzels? ME! jetBlue offers a variety like potato chips, popcorn chips, chocolate cookies, animal crackers, and more. Plus, you can ask more more than 1 bag. +1: TRUE BLUE REWARDS / GO PLACES Their rewards system is amazingly easy and the points dont expire as long as you get/use points at least once a year. I have the Amex True Blue so as long as I make a purchase (3 pts per dollar) once a year, my points will never expire. No blackout dates and any seat is mine for the taking. After 2 round-trips, I already have enough points for a one-way trip. Also, did you know you can get points for Facebook check-ins at official jetBlue airports? Basically you get points for flying and showing up to the airport. +1: SERVICE I enjoy their employee's service. They greet me warmly and they're actually take the time to make you smile. Example was my flight from Chicago to Long Beach, I guess there was a delay of our plane arriving at the gate. The front gate employee kept us informed and thanked us multiple times for our patience. It wasn't those automatic apologies but sincere. After we all boarded, he took the time to come on-board the plane to thank us one last time for being patient and wished us happy holidays. Seriously, thank you for your sincerity... front gate male employee for 21 Dec 4:45pm departure from ORD to LGB. +0.5: STEREO JACK I hated how other airlines used a 2-prong headset jack just to make you purchase their low-quality headphones. Not at jetBlue, you can bring your OWN headphones and enjoy your directTV shows or XM radio. Still room for improvement / suggestions: - On-board wifi please! (Coming soon in 2012; http://www.jetblue.com/flying-on-jetblue/onboard/wifi.asp) read more

Flew it for the first time, round trip ORD to JFK and back. I considered this a value airline and generally try to stay away from these where possible, but was pretty impressed. Cost of the ticket was a pretty good deal so I was nervous about having another Spirit Airlines disaster-like experience; it was not. The seat backs have tv screen with DirectTV. Choice of snacks, drink prices weren't too expensive. We shared a carry-on but I believe first bag checked is free. I need to look this up but I read somewhere that for $35 you can get upgrade to get extra room and also bypass the normal security line. Next time I have a 7:50 am flight out of JFK I am going to definitely look into that option, that terminal is chaos on an early Monday morning! read more

JETBLUE FOR THE WIN!!! Awesome customer service. Awesome snacks!! Clean and fresh smelling and the people are not snotty to deal with. So much leg room in the first few rows. SO WORTH PAYING FOR THE EXTRA ROOM. Even if you don't get the extra room, it is still pretty roomy!!! I love JETBLUE!!!! read more

Likes to harass customers and racist stuff happed! Please do not use this airline! The seating is also uncomfortable! They don't care about their customers at all! read more

First time I flew Jet Blue was from HPN to MCO nonstop, and it was a really positive experience for my first time with them. The flight was on time, and not a bump of turbulence in the entire trip. You are, however, charged $25 per bag + applicable taxes. I like the fact that the Captain we had would give us frequent flight updates, and gave the passengers on the flight a verbal tour of New York City. He would tell the passengers on the right side and left side of the aircraft what they are seeing in the NYC skyline. I like the fact that you could choose your snack from the menu and the portions were better than what I'm used to on Southwest. DirecTV in the seat backs was great, and I was able to catch most of the UGA-Auburn game while in the air. That definitely ups their stock in my book! There was also a convenient flight tracker in the same TV screen where you could click over and see over what part of the country the jet current was flying, along with data like altitude and speed. The flight attendants were very nice and checked in on us with drink/snack refills multiple times during the flight. At the end of the flight, at the gate, the Captain personally said thank you to each departing passenger. I couldn't ask for a better experience, and Jet Blue may have my first and only 5 star rating for an airline. If you are in NY area and want a great non-stop down to Orlando, give Jet Blue a shot. You won't be disappointed. I really hope this airline doesn't get gobbled up by one of the bigger guys because they really have a good thing going. read more

A decent terminal but needs A LOT updated and freshened up from the old concrete/shiny metal panelling that make up 80's architecture. Jet Blues space within the terminal has been updated to the best of their abilities and has available wifi, cable, charging outlets, and comfy seats. The New York Jet Blue terminal definitely puts to shame this one at ORD. Though it's not their fault they don't have space at O'Hare to build their own terminal, to rival the one at JFK. read more

Jet Blue is great! I love the snacks. The blue chips are so good! I always feel safe when I fly Jet Blue. Did I mention I love the snacks? On our return trip from Chicago to New York the only time I felt genuinely happy and not cranky was when I was chomping on those blue chips. And on our flight to Chicago when I asked the flight attendant after she took our drink order for some tea. And again flying back to New York when the nice flight attendent asked if I wanted one or two cans of OJ. Snacks and drinks make flying so much better ... anyway. The best part about this airline used to be the one free checked bag. That deal was too good to be true. I'm very saddened that they no longer offer that option so I took off a star for that. read more

I've flown Jetblue over the years and have always been happy but my most recent experience was the best I've had yet. I booked a flight to Chicago on one of their new E-190 planes and I couldn't have been happier. My biggest complaint on any plane I fly is legroom-most planes are flat out uncomfortable to sit in for any more than 15 minutes. This flight though was amazing-plenty of legroom for a change in a comfy seat in a new and clean plane that was quiet. Additionally, you get unlimited snacks and they have a great selection of channels to watch on your own TV. Combine this with friendly service and a low price and you have a real winner. Southwest may be friendly too, but they don't have as much seat room, the planes are old and dingy, there's no TV and snacks are limited. As far as I'm concerned Jetblue has no competition if they fly where you need to go. read more

Not a good day today for JetBlue customer service. After making us wait for four hours, they told us our flight could not go to Boston and that we all had to exit security and go stand in line in the ticket line to maybe get a flight back at 8:30 this evening. So that means that for a 10:38 AM flight I will arrive in Boston more than 12 hours later. Of course Jet Blue service customer service has not offered me any vouchers or any compensation. And as I get up to the ticket line there's two people handling what looks like Almost 100 people that were on my flight. I'm sure glad I got up here fast enough. And, they gave me a $10 voucher for 12 hours worth of time in the airport So now, to make a bad ordeal even worse,my 821 pm flight to Boston leaves at 9:30 PM. I'm lucky because I was able to check into the admirals lounge here at the airport, and can suffer it out in relative comfort. Can't say the same for the other hundred peopleOn my flight, some of which may still be standing in line at JetBlue customer service Line. So now it is 630 and I have to wait another three hours and a half for my flight to Boston which is 13 hours beyond the time I was supposed to depart, because Jet Blue had a mechanical problem and didn't tell us anything for four hours and then re-scheduled me at until 8:20 at night and then postponed it until 930 at night. Can I tell you how much Jet Blue sucks? And, they keep insisting they need 24 to 48 hours to evaluate the situation to determine if it truly sucks we're kind of almost sucks... I assured them that waiting 13 Hours truly sucked but they needed to collect the data first, and then they will let me know if it was really bad... And they gave me a voucher for $10, that no one in the airport accepted. Didn't take long to figure that one out.... read more

I hadn't flown JetBlue in a while, having switched the Virgin America several years ago. VA bizarrely doesn't fly between new York and Chicago, so I went back to Blue. It's fine, and the staff is nice, helpful, diligent, and really care about doing a good job, so that's the good. They went out of their way to make sure the flight left on time, and we got in on time. That said, things just went less smoothly than I've grown accustomed to. I was also unpleasantly surprised by the other patrons. My screen wouldn't work, so I waited until the flight attendants came around and asked them to reset it, but I guess it was actually broken, so they had to move me. There were a bunch of open seats, all middles obvi, and I swear I felt like Forrest Gump--literally no one would let me in or take their junk off the seat, like they were entitled to an extra seat. So the clientele sucked, and the flight attendant seemed to know there was an issue with the screen, but hadn't proactively moved me before people got too attached to their extra seat to let me in. I mean people were literally ignoring me and the flight attendant, like they all couldn't hear or see us, or didn't speak English. But the flight attendant really wanted to help and cared about people's flight experience. Back to the flight, there were delays somewhere so they used a VA gate to get us out on time, which was cool. We left and arrived on time. The attentiveness with drinks and free snacks is nice. The bags came out quickly at JFK. In Chicago security was a hottt mess, barely moving for no discernible reason. Long story short, it's not VA, but it's better than just about everything else, and I'd fly it again, but try to get on the screen issue or others sooner and more proactively. read more

This review will be subjective at best, but screw you this is Yelp! Jetblue is the greatest American airline, hands down. I've had experiences with Delta, USAir, and American that varied between unsatisfactory (Getting vacation luggage shipped to the opposite side of the country as the family) to miserable (Getting to the check in 40 minutes early instead of 45 and being told, no I would not be allowed to board this flight, despite being able to see the departing gate from the ticket booth, and then watching every flight for the next 8 hours to every airport within 400 miles cancelled) But Jetblue has always done right by me. I'm sure if I was comparing them to Singapore or Lufthansa, they wouldn't be as good, but until they start offering US to US flights, I'm stuck with what I got. Jetblue is a bargain airline, and from time to time it shows. However, for a majority of the time, JB actually performs better than the higher priced carriers. Sure there's no first class, but I'm not paying 1200 bucks to go 400 miles unless it comes with an induction to the mile high club. To paraphrase the most interesting man in the world, "I don't always fly, but when I do, I fly Jetblue." read more

I'm not a Chicago native, so I travel a fair amount back to the East Coast. I've flown on everything from U.S., Continental, American...however, the only airline, IMO, with consistently great customer service and affordability is Jet Blue. I've never had a problem flying with them. Not once have my bags been lost. The flights are always smooth and easy and the staff friendly. I'm pretty sure they're about the last airline that doesn't charge $15 for some chips and a drink, either. Not to mention, gotta love that free t.v :) read more

I've never really been impressed with airlines until I flew jetblue. I love how it's roomy, friendly, on time, and accommodating. Considering we were traveling with an infant we had a lot to think about when choosing an airline. Just too bad they don't fly directly to SFO from Chicago. They have nice roomy changing tables on all the lavatories. I carried so much stuff with an infant luckily they can gatecheck the car seat and stroller. I also carried a diaper bag and cooler with me on the plane and still felt roomy. Seemed wide and decent amount of leg room. I liked that we each had a video screen. Also the 2 times I flew jetblue ( one to Boston and one to NYC ) they left exactly on time and everyone was so nice and friendly to our son and us considering how much he was screaming on board. They left right on time and also came back on time or early. Oh they include snacks and choice of soda, juice, or Dunkin donuts coffee. A good variety like Terra potato chips yum! Too bad no meals or big snack packs offered so make sure you eat before you board! I will definitely be flying with them again. read more

I fly about 75,000 miles a year and I wish Jet Blue flew more cites and more scheduled times in the cites it flies but all in all they are most service oriented Domestic Carrier in the USA. They give you a credit towards your next flight if the TV isn't working or if your flight is late. They offer more leg room and now for $15.00 more you even have mucho leg room. Your private TV or music, larger seats, free snacks and reasonably priced airfares, friendly staff, clean planes Service = 4.75 Stars Comfort = 4.50 Stars Free Snacks = 4.00 Stars Personal TV & Music = 5.00 Stars Cleanliness = 4.25 Stars Reliable Planes = 4.75 Stars Reasonable Pricing = 5.00 Stars Flight Schedules = 3.5 Stars read more

I love Jet Blue! They have the nicest planes, lots of room! They also have Outstanding customer service. We recently were flying home from Boston on JetBlue, the weather was very bad so all of the airlines had delays. While our plane was delayed due to Mother nature, JetBlue gave us consistent updates about the progress of the storm and updates about when our plane would be leaving. I have never had so much information from an airline before. It was almost like they were taking responsibility for the storm and apologizing to us. There is no need to apologize because of course, JetBlue does not control the weather! While on the plane, the pilot and crew gave us updates about the weather letting us know when turbulence was ahead! By giving us that information we were prepared and less fearful! They also always included snacks and soft drinks and a free carry-on. I used to fly JetBlue often when they were based out of Chicago. I was sad to see they moved to New York, so I do not get to fly them as often now but when I do I jump at the chance! Great Job Jet Blue read more

The worse experience I have ever had. We were running late from the beginning of our flight. We are trying to make our way from Fort Lauderdale to Chicago from our honeymoon and they were late boarding us by 20 mins. After that the flight was fine but the landing we had to wait an hour to get off the plane. I have never had a bad experience flying before but this was ridiculous. read more

Wow - I think that Jet Blue just might become one of my favorite airlines now. PROS: - Chicago to NYC - roundtrip after taxes - only $118.80 for a weekend, too - Flights actually boarded and left on time - in NYC (JFK) only Jet Blue had FREE wi-fi and they had outlets galore for people to plug into - Not only did flights board and leave on time, we got to our destinations EARLY - to NYC, we got there an hour early and for getting back to Chicago, we got back 45 minutes early - spacious leather seats - did I mention that they're spacious and probably has the most leg room than any other airlines - there is no first class - everything is coach - coach has spacious leg room? And leather seats? WOW! - the leather seats - meant less allergies for the fiance and he claims that it felt like better air quality - did I mention that you get both XM radio and direct tv - yes, each seat has a little mini tv in front of them - I got to watch Heroes on my flight home on a Monday night - how awesome is that? - Online check in was a breeze and easy to follow and dropping off my bags was not a problem at all. And to boot, service was super friendly and food was nice - you had an option of FIVE different snacks to choose from (blue potato chips, animal crackers, cashews, biscotti, and something else that I can't remember) and it felt like more options for drinks. CONS: -none so far but I'll let you know after my next Jet Blue experience. read more

This has to be the most ridiculous experience ever. I miss my flight to nyc despite being EARLY to the airport. Yes, you heard me right. EARLY. I come to the airport 30th july 2016, my flight to JFk is supposed to depart at 8.30 but delayed till 10. Ok I guess I will go early and chill at sbux. I come to airport at 7 pm but flight still shows delayed till 10. I chill by the gate L5 where the supposed departure. They suddenly move the departure time to 9.30. Ok, that is good news! Then they move the gate to L3. By the way, all this information is NOT at the original gate, it is found by standing in front of the agent - the tv screen is showing a different flight! There are no Jet blue tv screens like american and united does - this is how cheap this airlines is. Anywho, I move to the new gate. At around 8.50 I go to the gate and ask a disinterested employee if my flight is boarding. The guy retorts no vegas is boarding right now and I should come back later. OK! I sit on my chair near L3 (a bit far from the gate since the airport was a mess and no seat was to be found near the gate). I come back after twenty minutes at 9.15 and guess what. I am told - MY FLIGHT HAS BOARDED AND IT IS GONE!!!!!!! I could not believe my luck. Then the lady (Whose attitude was good) tells me "oh honey we called, we called". I am dumbfounded. I was there fifteen minutes ago!!!!!! Anyway, they go and tell me NEXT FLIGHT IS MONDAY TWO DAYS LATER!!!!! I could not believe how much apathy the woman at the counter displayed while saying this. She had no sense of realization what had just happened. And then they tried to make it look like my fault - that I somehow slacked. I could not have humanly done anything to catch this flight. And what adds insult to injury is that this plane had not departed yet - it was right there at the hangar aligned with the walkway!!!!!! But they would not let me on. Anyway, they finally put me in the flight departing next day. As I write this review, the flight next day is LATE by three hours and another flight at 8.30 has been cancelled. I am sitting staring at the counter lest they board in ten minutes leaving me in the lurch again. When I called and shared my experience with jet blue in the morning, the woman offers me a $25 certificate for this agony. 25 DOLLAR CERTIFICATE!!!!! Check the gall..... NEVER FLYING JET BLUE AGAIN AND IF YOU DO JUST REMEMBER TO BE HANGING OUT AT THE COUNTER ALL THE TIME. read more

Lacking the luxuries of a JFK terminal 5 this is still a great way to fly. Smaller seating area but fully equipped with many outlets near seats. read more