I have nothing against the workers. Everyone I spoke with was friendly and helpful in their own way. My beef is with the airline itself. Tell me...I get to the airport a few hours early on Wednesday for my original flight from Chicago to Boston. Then it gets delayed. And delayed. And delayed. Until finally it was cancelled. UH. Okay weather related. Safety issues. I get it. But then the next direct flight is two days later so I have to find a place to stay. The airline didn't offer to find a place for us so I'm callin every hotel in the area.. even the ones back in the city away from the airport and because it's late at night, they're all booked. Cool. So I slum it in the airport. I'm here for the second time, hoping I finally get to go home. GUESS WHAT?! Flight delayed again. Twice. Are you kidding me right now..Never flying with Jetblue again. read more

I highly recommend flying jetblue. Best way to or from Boston. My airline of choice for flying to the east coast.

Ghetto airline. I booked 2 flights for 440$ round-trip. The next week the flight was $120 round-trip. I checked today and it's $140 round-trip!!! I called twice and they said they would only give me a difference for a future flight credit. Are you serious!? Never fly with JET BLUE. First and last time flying JB. WORST CUSTOMER SERVICE EVER. read more

Wow....what an airline. Despite the fact that my initial flight got cancelled from chicago to ny and ny to richmond, we were able to get on the return flight. Your own Direct TV in front of you, unlimited snacks and drinks, and great flight attendants. The only reason I don't give it 5 stars is b/c they have very limited flights. I would take this airline everywhere if I could. Definitely recommend! read more

Terrible costumer service team shallander was of no help ..... co worker standing next to him followed suit being stand offish and unhelpful... we couldn't get on flight so we had to take later flight waited 3-4 hours.... STAFF ARE SO RUDE AND ARROGANT WOULD NOT EVEN HELP WITH BAGS TSA OFFICERS WERE SO NASTY TO ME FOR NO REASON plane way too small and dirty staff had attitudes jeez what garbage company WHAT A WASTE OF MONEY Pay people to treat you like CRAP YUCK read more

Thank you for having a pet carrier for me to take my cat back home! Plus, it's a nice as bag and very affordable! I wasn't even flying jet blue and they came to my rescue . Thanks again!!! Great staff!! read more

Well, I had a very bad experience with Jet Blue back in Feb when I flew in to NYC for the weekend. my flight got canceled, so I was stuck another day in NYC. Now keep in mind that was when we had that horrible blizzard and they wanted to accommodate everyone which was the biggest mistake ever. The day I flew out there were people at O'Hare waiting for 3Days to fly out, why my flight didn't get canceled?? Who knows?!!! I didn't get stuck for 3 days but I was to return on Monday am and I didn't until Tuesday and I had a sick little boy with a fever of 105 ( just imagine my anguish) since Sat and even tho he was given his meds, he didn't get better until i got back and took care of him!!! He wanted his mommy TLC!!:-) Anyhow, my flight to Long beach with my son's was perfect. They were so amazing, it was my first time flying with them ever so I was worried. I had a bag filled with snacks, an ipod, books etc, but they were so entertained with their Direct TV I had not one problem. I def. like Jet blue and also realize that NYC was a fluke and I'm pretty sure they learned from their mistake!!!! I would def. fly with them again!! read more

Absolute worst flight experience ever. Will never fly with Jet Blue again. Here's why: Flight 926 on 12/27 from Chicago (ORD) to Boston (BOS) was delayed by more than 3 hours because of weather in New York (JFK), which is where our plane was coming from. I understand that this happens, but all reports that I have read indicate that La Guardia and Newark experienced lengthy delays because of wind, but JFK experienced only minor delays. Flights on other airlines from ORD to JFK were not delayed at this time. This leads me to believe that though weather may have played a contributing factor, it should not have caused a 3+ hour delay. By blaming 'weather', Jet Blue doesn't have to compensate passengers for the delay. I believe that a crew shortage really caused the delay. After waiting 3+ hours, we finally boarded the plane and started taxi-ing to the runway, only to turn around and taxi back to the gate. We were informed that our captain who met up with the crew in New York was not allowed to fly because he just hit his 16-hour mark. We had to wait while another pilot who happened to be a passenger on our flight got his paperwork, switched with the pilot, and flew us to Boston. This added an additional 45 minute delay. This is something that Jet Blue should have figured out long before we started taxi-ing to the runway. Additionally, according to the Jet Blue Passenger Bill of Rights: For customers whose flight is delayed 3 hours or more after scheduled departure, JetBlue will provide free movies on flights that are 2 hours or longer. This was never offered to us. Finally, to top off this terrible experience, our bags were put on the wrong plane. I was supposed to land in Boston at 9:30pm. At 1:15am I was standing in a line to fill out a baggage claim because Jet Blue couldn't get our bags on the right flight. I filed a complaint with Jet Blue, but I'm not confident they will respond. What a disaster for what should have been an easy flight. read more

Jet Blue rocks! I flew Jet Blue for the first time last month and was so impressed ord-bos. The free TV and full can of pop is awesome. The leather seats and leg room rocks. I wish they would add more cities from ohare. Jet Blue is way better then Southwest. Thanks for a great trip! read more

This review is long overdue and I am actually creating a YELP account to make this post. I was on flight 563 to Ft. Lauderdale, FL. My flight attendants were Lauren Brown, Rachael Marvin, and Raymond Ballweg. This flight was the best flight I have ever been on by far! My Fiance and 6 of our friends were traveling to Ft. Lauderdale for our Bachlor/Bachlorette parties. The flight was early in the morning but the flight crew got our vacation off to an amazing start. All three of the flight attendants bought us a round of drinks. They even went as far to asking the other passengers on the flight to write down their marriage advice for us. My maid of honor made a scrapbook with the advice and it is truly a memory that I will cherish forever. Lauren, Rachael, and Raymond were more than just great flight attendants. Not only were they kind, attentive, and fun, they made our flight go by fast and we actually did not want to get off at the end (even though my Fiance is terrified of flying. Fligt 563 is something that I will remember for the rest of my life. I cannot thank Jet Blue or the crew that day enough for all they did for us. I will from now on always be a loyal Jet Blue flyer read more

Really good airline! As simple as that. Went to NY with them. Flights on time, great service, affordable airline. Will use them. Whenever I can read more

I arrived for my connecting flight (566) in FLL on June 18th. During that time I was informed of three delays. One which was for weather (which is understandable) The second was claimed to be for the weather, but later to find the real answer when I questioned the JetBlue staff assisting the gate. Seems like the plane from Puerto Rico that was planned to arrive in Chicago, had technical issues so they are trying to do a plane swap. Not sure why this wasn't announced in the first place. The 3rd time around the new plane had technical issues in Boston. Talk about how nervous I was to even board the flight with all these issues. Finally, the plane gets to FLL and we get to board. The flight went well and we land in Chicago at 1:11 AM CST. The original flight was supposed to arrive at 11:50 PM CST. I then notice the flight went to a standstill near the gate. The Captain then announces we are not cleared to arrive at our gate since there is a plane with yet again another technical issue. We began to wait about 30 min with no help from flight attendants or the Captain. Finally the Captain mentions the plane has left the gate, but unfortunately, another plane got in front of us and stole our gate. He then proceeded to inform us he is unsure how long this will take. Talk about frustrating! Once again the Captain announced they can not move the plane in front of us due to a mechanical issue. JetBlue seems to have poor upkeep with their planes. Finally, 2 hours later the Captain decided to leave us at an international gate. Of course, I think that's strange since we are flying domestic but at this point, we have no other options. Once released in customs, the officers informed us we cannot be released since the Captain did not have clearance. So yet again we wait another 30 mins to be released. Once released the Customs Officer informed us to wait by baggage claim 10 for our luggage. 1 Hour went by and not one person can inform us where, or how our luggage will get to the baggage claim. Later to find out from ORD staff that no one is clocked in at baggage claim which is why we are held up! CRAZY I KNOW!! Finally, we got our luggage. read more

Granted the airline is putting a dent into the airline carrier universe with their offers and deals. My experience is possibly unique. I had to urinate right when the flight attendant started the safety demo. The original airline was grounded at Boston due to mechanical failure (added a 30-45 minute delay) and then with making this plane ready added another (30-45 minute delays to travel itinerary). Coming back to point, I did not get a chance to urinate until the flight was at cruising altitude or when the seat-belt sign was off. My question is what should passengers do? I may not fly with this airline again. The catalyst is I recently had surgery and with the medication, and regular liquid intake, the urination became a necessity. I did urinate before boarding the second flight. Is the FAA/airline saying to urinate in our pants/the seat or if so please, give us a cup (but wait this would only get us arrested for public indecency). My father has a prostate issue where he flies only on an aisle seat and one that is next to a lavatory, domestic and international. Curious as to what the FAA/airline's position is on this? I only asked for another 5 minutes to already 60-90 minutes of delays. Not to mention, the Air Marshall gets in my face. When we land at the destination they report me to the Station Supervisor who put me on some type of a Watch List. Every year is not the same and this year, I had the opportunity and privilege of flying domestic/international with multiple airlines - Dallas, Boston, India, Dubai, to name a few.. NEVER AGAIN TO FLY WITH JET BLUE. HORRIBLE SERVICE. SOME RACIST BUNCH THEY ARE. FLIGHT CREW DEFINITELY NEED ADDITIONAL TRAINING ON DIVERSITY. read more

Terrible experience. Flew from Boston to Chicago O'Hare- delayed flight out of Boston. Landed in Chicago 45 min late. Then had to sit on the runway for over an hour (mind you, it's after 11 pm, 12am eastern time) while other planes disembarked ahead of us. Terrible fumes on the plane, no complimentary ANYTHING- don't expect to disembark until midnight. And have to work the next day. read more

Never again. Delays on delays on delays on delays. Was supposed to leave for JFK from ORD at 7am. I should be there by now but im still stuck here because they stretched the delay for an extra hour read more

In time of great need in Puerto Rico jet blue refuses to send a plane with supplies to Puerto Rico.

I never see one work in checking desk in oher airport chicago gate L 5 thare is one she very unpolite and rud in her attitude we was late and nerves and she say ill charge u 50 dollers and not in nice way and we told her ok but way u not nice her name Anabel we call the supervisor hes nice but she make our day bad. read more

I just took a JetBlue flight home from Chicago. I had a trip booked with one leg of travel through them and another through a different airline. What a night and day difference. I had purchased non refundable tickets and had a medical emergency where I was admitted to the hospital and could not fly. JetBlue readily gave me credit for the flights (unlike the other airline). It was easy to use the credit to book another flight. We rebooked our trip with no extra fees (unlike the other airline) and were able to pick out our seats for no cost (unlike the other airline). Each seat had its own TV that you could watch. This helps a ton with my anxiety when flying. They offered us drinks and a snack on the flight complimentary. The staff was friendly and the flying went smoothly. We got to the airport actually 15 minutes early. I will definitely go with JetBlue again. The only downside was that they cost a little bit more than the other airlines. That is what caused me to split the trip up. But, it seems the price may be worth it, as I lost quite a bit on the other airline's booking. read more

Before traveling on JetBlue, I was skeptical since I haven't heard much about them. My skepticism turned into a pleasure surprise once I arrived at the counter. The staff was very friendly and welcoming. This great customer service continued on the plane. Plus, there was plenty of room and individual TV monitors for every seat. I will fly JetBlue again. read more

I mistakenly showed up at the Jetblue check-in desk because I had not looked at my itinerary recently! I just know that I like to fly Jetblue if it fits with my schedule and price. I was actually flying a different airline, in a different terminal, with less than an hour to checkin, and had to check 2 large pieces of luggage. I am capable of carrying the luggage but the trek and time pinch required a push-cart. The jetblue check-in employee (a woman) was more than helpful as she saw that I was disorganized and in a rush. She was nice, helpful, and did not take it personally that I was flying a different airline. This experience will add to the reasons why I always check jetblue before I check any other airline or airline database. If Jetblue's timing and price work for me then I am booking the ticket. read more

Had a nice flight back to Chicago from JFK a couple weeks ago, short and sweet plenty of room for my two bags and I got to drink a few beers and watch the Dallas OKC game on the tv on the back of the seat in front of me. Best part was the flight attendant Jeanne who was probably the nicest lady ever and really good at what she does. Thanks for a great flight Jeanne. read more

Thank you to the crew of JetBlue! It was my first time flying this airway and it was a wonderful experience: Drinks, snacks, a very nice and professional crew. They had inflight movies, even on a relatively short flight, and very reasonable policies on checking in, boarding, legroom and prices. The best part of the entire experience was when at the beginning and end of the flights when the plane was still on the ground, the cabin was humidified! So much better than the dry and stale air on most flights. read more

We were scheduled to fly Jet Blue from JFK to Chicago. Because of a rainstorm our flight was cancelled. Stayed in NYC for the night. Flew out the next day to Boston. Our flight was late, then we were informed that our pilots to Chicago had crew rest issues so they were flying in another set of pilots. 1 hour later we were told, that those pilots now had crew rest issues. An hour later another set of pilots flew in. Needless to say because Jet Blue cannot add we missed another flight and incurred another hotel cost. I was told if they gave hotel vouchers out, they would go broke! Now the representative in the complaint department refuses to acknowledge this is JBs fault but has graciously offered a pittance to make me feel better for our trouble. On top of that our bags were left in the rain at JFK. when we got them back 2 days later they were musty and items were wet. They are offering $50 for our Inconvienence. I will never fly Jet Blue again. read more

I want you to know that as a whole I am done with this company and I advise you to stay away. Me and my wife were stranded by Jet blue in Costa Rica, and we had to pay our way back because of the poor customer service Jet Blue provided us. We were out $900, and the company didn't provide us with any assistance, what so ever. We were pretty much, left to our on devices. There customer service in the airport and on-line were rude and offensive. I travel frequently so i know the rules, yet in this one occasion I found it suprising to know how badly you could be treated. This company does not care if you are stranded and will not do anything to help you in return. Sadly I liked Jetblue, but now I highly advise all to STAY AWAY. read more

So I guess you didn't realize there was a snow storm which shut down NYC? Uh? Jetblue is an excellent airline with young and funny employees who make your day. Most of the people who complain are the ones that paid the lowest fare and have nothing better to do in life then complain about great service. read more

WORST AIRLINE I HAVE EVER TRIED TO FLY WITH!! I say "tried" because they cancelled my flight! I got the stupid Jet Blue pass because it seemed like a great deal, but when my first flight with them was cancelled they would only offer a $50 refund! What a joke! You will wait on hold for 2 hrs for them to say no refunds! Even if they cancell the damn flight the day before I was leaving for my best friends wedding! Now I'm stuck with a $1000 last minute flight! Use any other airline but not JETBLUE!!!! read more

I tried several times to get in on there free ticket promotion on Facebook it was just a bad link saying You didn't complete step 3 and I did it 3 times read more

WORST airline customer service I have ever experienced. After cancelling a flight at the last minute, the ticket staff was RUDE and NOT HELPFUL and the customer service on the phone was even worse. They absolutely made NO accommodations for my mother and 2 younger sons that were traveling form ORD to BOS. After cancelling the flight the ticket staff and customer service staff did not compensate or help my family find any other flights to their destination. When I tried to confirm another flight on JET BLUE they refused to update our online confirmation number and assign seats to my family even though they had assigned seats on the previous flight that was cancelled. They told me "We are helping you out by not charging you for changing flights." We fly often and this was the most poorly handled cancellation by any airline I've experienced. read more

This is a wonderful airline. I have been on may. This by far is the best one I have been on in a while. The staff everywhere is so so friendly. They give you a whole can of Coke and a good size snack with many to choose from. I couldn't believe it the first time I was on one of their flight and you could watch regular TV. Yes they have satellite TV. No more having to drag 2 DVD players for the kids or a bag of movies that just get lost. My husband and I flew to Boston with 2 kids and all we had to bring were headphones and my purse. Truly amazing. The only con I can think of is that they don't fly everywhere. We wouldn't look any further than Jet Blue if they flew everywhere we wanted to go. On top of the great experience on board the flight we also could check our bags without being charged!!! If jet blue flew everywhere they would put the rest out of business that's for sure. Oh ya the leg room was twice as much as the rest of the airlines.Oh so very very very impressed!!!! read more