My family usually flies with Volaris and we haven't experienced anything bad with them, despite reviews of the company in other websites. Let's hope we keep having that luck! I flew to Mexico December 2012, and it was the most relaxing experience ever. They give out free beer, chips and cookies! haha I enjoyed my flight, I was comfortable and will definitely use them again. read more

Volaris - Airlines Near Me - Chicago, Illinois

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Omg, the absolute huge corruption with there employees and blatant lies, not allowing to take items so that they can sell them leaving out the details. The experience was unbelievable, and when it comes to try to retrieving anything of yours, they literally flat out steel take the items even from the Lost and Found. it's a ring of people organized on taking items. Do not fly this airline. I'm telling you it's unreal how corrupt Mexico is and the employees of Volaris. read more

I don´t recommend Volaris. It is not comfortable... Even if they claim to be a low-cost arline, you don´t really save anything: they will charge you for every small unimaginable stuff... (They will not be willing to provide even a cup of water abord!) Then under no circunstance you should check a suitcase with Volaris!!! They lost my suitcase when I was moving, full with my most valuable clothes and valuables!!! Then I got a message saying they had found my suitcase and guess what, as soon as I arrive to airport to pick it up, they erased my lost account!!! To make it worse, then after many months, they offered a voucher for really very small amount... And then when I am about to use the stupid voucher, it had expired two days ago!!!!! Becuase they use so many rules that you will probably never be able to use their vouchers. Very, very dissapointing :( read more

When I was here, the front desk women were so rude! They literally did not take me serious and kept chatting after I told them Volaris lost my baggage! Not to mention how rude they are in Mexico! How yall gatas and act like yall #1?!! know ur place!!!! read more

Peor aerolinea nunca más vuelvo a comprar con esta volaris te cobran hasta para darte asiento y Maletas extra es practicamente un robo

Bad airline, feels like another spirit or frontier. The prices are cheaper, but I do not feel it's worth the headache you will have to go through. read more

Volaris - Airlines Near Me - Chicago, Illinois

I don't even know why there are still in business! This airline is the worst in terms of customer service, being clear on fees, and waiting in line to check in (you will wait a long time just to check in). If you think you are saving money with them, think twice! You will be charged $90 just for your carry on. Airplanes are also outdated and dirty. Spent a little more and save yourself a hassle. read more

I'd honestly recommend Viva Aerobus rather than Volaris. Here's what happened. So, we were planning a trip to Mexico. We also booked a trip back using Volaris. So first off, we cancelled the Mexico trip to take care of some business on another vacation. Keep in mind that we were taking Viva Aerobus on the way there. When we asked for refunds from Viva Aerobus, they gave the money back. But what about Volaris? When we asked the same question to them, they said no. Wasted: $750. Also, on the 2nd attempt, because 2 of us didn't have passports due to issues, we had to cancel the flights, again. Volaris also before that, Volaris made a call to us that we got changed to Economy, even though we booked Economy plus. Wasted: around $375. Also, as expected, Viva gave us refunds while Volaris didn't. Wasted: around $375. I haven't been on Volaris, but I wouldn't recommend it if you have to cancel a flight. They won't give you your money. You can still fly it, this review isn't banning you from flying it. Still wouldn't recommend it. read more

First time fly with this airline and will be my last. I try to check in and the agent said we'll have to wait with the other 20 passengers to 30 minutes before departure time. They must had oversold the seats and wait to see if there's seats available. This flight barely have leg room and I'm 5'5" . read more

Volaris - Airlines Near Me - Chicago, Illinois

If it was up to me I wouldn't give them any stars. These people are rude and they charge for everything. They wanted to charge 40 dollars for printing a boarding pass. Would not recommend this airline at all. read more

I have flown Volaris from Chicago to Leon, GTO for years, despite them not refunding my money when I had to cancel a flight to Mexico due to Covid-19in 2020. But my latest encounter with them was so dreadful that I will never fly with them again. My husband and I travel with a small dog. I have flown with her in the cabin with us on Volaris since we found her in Mexico in 2014. This month, August 2022, I again flew with her from Chicago to Leon in her regular carrier in the cabin. When my husband and I arrived at the airport in Leon to return to the United States, the check-in desk said her carrier was too large, despite the fact that the airline had approved it as we left Chicago two weeks before. No one would listen to reason. They said we had to go out and buy a rigid plastic carrier within an hour and come back so that the dog could ride in the lower compartment on the plane. We actually accomplished this after taking a cab to three veterinary clinics in Silao. Meanwhile, the airline did not credit me with already having paid for the dog's passage and charged me twice ( once before I left the airport, and again when I returned) to have the dog ride in the animal compartment of the hold. They put plastic tie tabs around the doors of the dog's cage.When I asked how I was going to get them off at Midway Airport in Chicago, they told me that this was "my" problem. I was terrified that the dog would die on the journey, but fortunately she did not. But there is no logic to the airline's rules and they only seem interested in getting additional payments. Never again. read more

I had to call 5 times and wait in que 15min every time to get hung on once I was third in line before I finally was able to speak to someone who pretty much read off script. It really says something about an airline where a global pandemic occurs and "literally" shuts down the entire planet and Volaris will still does not make exceptions to refund a booking because of an act of god. Additionally, this airline knows, full blown well, that it is dangerous time for passengers, flight attendants, and pilots to get on there planes because of the Covid-19 virus, but still will not cancel flights and provide refunds. Based on the moral examples Volaris has shown, I will never deal with them again or recommend to anyone. read more

Do not book travel with this company. Due to the Covid-19 stay at home order, I attempted to cancel my travel but was unable to via the website. After waiting 7 days for a reply (email, phone, Twitter, Facebook, and Instagram message), I was issued a travel credit. However the credit is only good to redeem within 30 days and they are unwilling to extend the amount of time. This is irresponsible and dangerous as many governments are still advising not to travel. Every other airline is making exceptions. Additionally, you cannot use the full amount you previously paid when rebooking. So they are collecting money from passengers without providing any services. They are taking advantage of vulnerable customers during a difficult time and the company should be held accountable. Hundreds of customers are reaching out on their Facebook page and no one has seen a resolution. If you book travel with this company in the future and need assistance, do not expect them resolve the issue. read more

They said good prices to travel or something like that I bought 2 tkts for my kids summer vacations to Mexico Hiden charges when you are ready to fly they charge extras extras extras extra $$$! Money for evrething and the bad ad actitud of the staff Volaris suks at ohare airport read more

Volaris - $$$$ - Airlines Near Me - Chicago, Illinois

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Obviously this airline does not care about how it is perceived. What am I talking about? Well, just take a minute or two to scan the overall reviewed ratings of this airline. My review is overdue, because I actually flew with them to Guadalajara 2 years ago. The plane was clean and the attendants were friendly. But there was NO entertainment during the whole flight. Twiddling your thumbs gets old after a few seconds, now imagine three hours worth. Because of this, the flight felt like for-----ever! Come on...no music or movies!?! Given the choice, I hope to never ever fly this airline again. Also, a huge no no is serving instant powdered coffee instead of good regular coffee. In fact, is instant coffee even coffee!?! It's an abomination of the real thing! read more

This is the worst customer service airline I had ever dealt with. Like I literally believe they hire just ANYBODY to work for them because they are absolutely useless and rude. They purposely made me miss my flight back to Chicago from Leon, Guanajuato. I had an issue with Customs but I still had time to make my flight if it was not for these idiots that kept ignoring me. They would tell me to go to a different line or go talk to some other colleague and before I knew it my flight closed. I now understand why we have Karens in this world because these "associates" are completely useless. When I asked to see the next available flights to Chicago, the employee was more interested in his phone than helping me out. I have never been so upset in my life.I ended up going to United for assistance. Thank goodness! If you want shitty service and attitude this is your airline! Have fun! read more

If you want to waist your time and money flight with them, we have a problem in the airport, and they offered us the same flight in another day, we call to get the new flight date, and then they refuse to do any change, they tell us that we don't have any flight, if we don't fly on that day we lost that, no matter what they tell us at the airport. Please, please, please, don't waist your time and money, they are a FRAUD. read more

What a horrible company. They wanted $1000.00 pesos to check in a 24 inch grill. I decided to try my luck at the check point and was told it could not be accepted as a carry on. Grill was like a wok, but flat! No explanation, just a flat no! Wow! Do you think they care? Not in the least. Also, they charge for everything on the plane. read more

Do not book travel with this company, at least not until after the pandemic. I purchased a flight for my two younger cousins and I and it got cancelled in May of this year, which okay it was for safety purposes so I get it. We each received a voucher to use within 6 months. After 5 months and things getting bad again with Covid-19, I decided to call them and ask for an extension on the voucher because my aunt doesn't feel safe having my two little cousins (8 and 9 years old) fly. Their response? "I'm sorry we cannot extend your voucher because it was set in May. You have to use it by November, but your flight can be booked for 1 year in advance." I then asked them if I would be able to use their vouchers to make a purchase for myself, and they said only the person who the voucher was given to is able to use them. I asked for other options and they said "unfortunately there are no other options, you need to use the voucher by November, otherwise it will expire." It's irresponsible and unprofessional in my opinion, they clearly don't care about their customer's safety or feelings. They're basically stealing honest people's money and it's disgusting! NEVER FLYING WITH THEM AGAIN. read more

How can I give zero stars?? This company has no morals or standards. I booked a flight to Cancun and needed to adjust my return date. There is no way to do this on the app or website and there is no phone number. My credit card ended up filing a dispute with them and responded saying I couldn't cancel my flight. But THEY canceled my flight. My credit card paid them for my flight after this and they refuse to acknowledge they were paid and will not refund the money. I filled a complaint with the department of transportation and they finally called me. Only I couldn't Answer so I emailed them to call me after 5. They called and I answer after 1 ring and they hang up. Then send me an email that they tried to contact me "several" times. They have no intention of contacting me. $587 stolen from me! read more

In a time like this, Volaris continues to show why they shouldn't exist. They canceled my flight yet have not answered my calls or emails. They didn't even email me about cancelling my flight, I found out by searching it on google. Crazy world we live in. Yet they haven't refunded me my money for my flights. Wish there was a 0 stars. Never again will I fly Volaris. read more

I want to express a complaint related to your horrible service. Upon arrival at the Cancun airport, reservation WDQ2PD on Tuesday November 30, 2021. By giving Frontier Airline agents our reservation WDQ2PD they notified us that we could not travel to Chicago since they could not find our reservation. The Frontier Airline agent advises us to contact Volaris to notify them that the WDQ2PD reservation was incorrect. Had to call Volaris right on the spot. After about 10 minutes, talking to the Volaris agent, he informs us we CANNOT travel from Cancun to Chicago, that we need to go MXDF and leave MXCD at night arriving in Chicago at midnight. We absolutely did not accept it. The Frontier agent asked me to speak to the young man from Volaris to explain that there were 17 seats available and that he only needed the confirmation number from Volaris. The young man from Volaris insisted that he cannot give us the confirmation number since we must travel to MXDF and from there to Chicago. Me, with diabetes type two. After pleading with the young man from Volaris, he did NOT help us and hung up the phone on us. The young man from Frontier airline info I want to express a complaint related to your horrible service. Upon arrival at the Cancun airport, reservation WDQ2PD on Tuesday November 30, 2021. By giving Frontier Airline agents our reservation WDQ2PD they notified us that we could not travel to Chicago since they could not find our reservation. The Frontier Airline agent advises us to contact Volaris to notify them that the WDQ2PD reservation was incorrect. Had to call Volaris right on the spot. After about 10 minutes, talking to the Volaris agent, he informs us we CANNOT travel from Cancun to Chicago, that we need to go MXDF and leave MXCD at night arriving in Chicago at midnight. We absolutely did not accept it. The Frontier agent asked me to speak to the young man from Volaris to explain that there were 17 seats available and that he only needed the confirmation number from Volaris. The young man from Volaris insisted that he cannot give us the confirmation number since we must travel to MXDF and from there to Chicago. Me, with diabetes type two. After pleading with the young man from Volaris, he did NOT help us and hung up the phone on us. The young man from Frontier airline informs us it will cost us $2,336.66 one-way tickets to get home. After more than an hour of insisting on agony about what to do? We had NO choice but to buy the most expensive one-way tickets to get home. What I want to resolve from Volaris is to pay me back my full amount of $2,336.66 Plus the amount of our original tickets that were not honored by Frontier Airline since our confirmation was not done by Volaris Airline. read more

Consumer beware!!! This airline will cancel your flight without notice and then keep your money....all the time insisting they refunded it. I finally had to file a complaint with the BBB and the attorney general's office to get my money back. I have heard of several other people having the exact same experience read more

Do not fly volaris! they routinely oversell flights and then cancel ticketed passengers. i've had my flight canceled, even though the flight was not really cancelled, when i asked for a refund they refused to refund my money and would only provide a 90 day voucher on the same route. their customer service is rude and lie. the desk agents all have different stories as to delays and cancellations. The also nickel and dime you, not even a cup of water is free anymore. they fares arent really that low as they say they are for them to sell you EVERYTHING. do yourself a favor and fly with a better more reputable airline. read more

It has been the worse experience in my 40 years flying in customer service, the employee Ernesto Peña and his supervisor have no people skills, they treat customers without respect even yelling to people and ignoring requests and questions. I saw the difference of treatment with Anglo customers and dark (Mexican) people, unfortunately this is the only option (for now) for a direct flight to Morelia from Chicago, I remember Mexicana de Aviacion doing the same thing and look where are they now, even with their bad service, Mexicana at least respected clients. Volaris, you keep treating humble Mexicans like your are the king and you will losing a lot of customers if you keep humiliating the customers that PAY your salaries. Ha sido la peor experiencia en mis 40 años volando en servicio al cliente, el empleado Ernesto Peña y su supervisor no tienen don para trato al cliente, tratan a los clientes sin el respeto e incluso le gritan a la gente y haciendo caso omiso de las peticiones y preguntas. He visto la diferencia de trato con los clientes anglosajones y personas de piel oscura (mexicanos), por desgracia esta es la única opción (por ahora) para un vuelo directo a Morelia de Chicago, me acuerdo de Mexicana de Aviación que hacía lo mismo y mira dónde están ahora, incluso con su mal servicio, Mexicana, al menos respetaban a los clientes. Volaris, si mantienen tratando al mexicano humilde como si ustedes fueran los reyes, van a perder una gran cantidad de clientes si los siguen humillando así los usuarios que pagan sus salarios. read more

I wish I could give this airline negative stars. I am a very disappointing in the way they treat customers and in their policies that don't make any sense. Here is the situation: Grandparents flying from Guadalajara to Chicago with tickets that I purchased. They get their 3 hours ahead of time as the itinerary states is needed ( which is already bad enough since most airlines only require two hours). YET, They are not allowed to board because they had to be there 4 hours ahead of time according to the Volaris agent. Volaris Agents at the Guadalajara Airport: They are rudely told that if they want to board they have to pay 500 extra dollars and fly the NEXT DAY even though the airplane had clearly not even boarded passengers. (This was three/ two hours before departure). They were also rudely told that people think they can just "book online" and that it will be all good (umm yes, people do think that because it is usually correct.) Customer support over the phone: -Tried to explain over the phone to many representatives the situation (in Spanish and in English) because every time I ask for a different department they talk to me in whatever language they pick( I speak both so this is not a big deal but I assumed it would be if you have someone who only speaks one or the other and they get transferred to random languages). -Their response: you have no options but to buy another two tickets. Why? because my grandparents had the option to change their ticket with a fee of 500 dollars while the airplane had still not departed. WHY would they want to change the departure while the plane is still clearly there? -Supervisors/managers (imaginary): I asked for a supervisor, Apparently they are always at meetings and don't talk to customers, "Can I give them a call back, I ask?" No nobody knows when they are back from meetings and reminded that they wouldn't do anything for me. -Filing a complaint: According to representative, You don't get a confirmation email or any kind of confirmation that you file a complaint unless they decide that your complaint is legit. she also stated that a complaint would lead to no good because there is nothing they can do and they should have been there four hours earlier or paid 500 dollars to board the next day. Side Note: They charge for Water! But on the plus side, I don't think they charge for toilet paper, consider that their only positive thing! ps: Give your money to another company, If I and my family members could fly Southwest all the time I would but Chicago to GDL is not available. I never get treated this bad by any other airline. read more

First off, I am a frequent traveler, so I have a decent expectation of what the low cost airlines experience is going to be like. Volaris takes it to a new low. My mom was going to Mexico and decided to buy her a ticket on Volaris since there is a direct flight into her home state from Chicago. Great, they were on track for a 5 star in my head. I go online and read the travel policy knowing that there is going to be charges... Measurements of carry-on for charging, what it costs to check a bag...etc. Have a good idea of what the trip is going to cost. So the day comes, and we go to check my mom in. Put the big bag on, knowing the charges when just then the lady working the counter asks to see the carry on bag. This is a small bag that has wheels (not a carry-on suitcase, small bag) and they tell us there is going to be a charge because it has wheels. We show them that it clearly states on website that wheels are ok... but she is not having it. Then the ticket lady tells us if you buy online you can get a cheaper rate. Being phone savvy, we ask, "if I buy it now on the phone will it be honored", she says yes at first. We let the next person in line go, knowing i can buy pay for baggage pretty quick. Well I find it, enter locator number, enter credit card... BAM it does not work. I keep getting a code error from their website. That they have a unexpected "\" in their code. So we tell her the website is now working. I try another browser thinking maybe... Nope same issue. Call friend tries it from work... same issue. Wait it finally comes up again on my phone and I cannot select pay for carry on. We tell her we cannot select it and she now proceeds to tell us that it is past the time to pay online. UGH... so we end up paying for it... and my mom gets on her merry way... Of course the ticket agent gave her the wrong person ticket... she cannot get through security has to come back to get a new ticket issued. Try two.. with a little steam coming off my moms head, she gets through security to get to her gate and of course the flight be delayed by a hour. After all that, they charged me the $18 from the online transaction. I have called and they are investigating! BAD BAD SERVICE all the way around. The ticket agent was not helpful more of a attitude, the airlines tries to vacuum every penny from your pocket and a low cost airline becomes more expensive than a luxury airline. Yes luxury not regular. Never AGAIN. read more

Pretty awful costumer service. Itzel, the supervisor was not able to handle customer situations and left during the middle of someone's sentence and walked away to the other side of the airport. She was so rude, kept interrupting, called customers liars, and smirked when a client responded. Another staff member, Jennifer stayed behind to deal with the clients. I really suggest this airline has a top to down reform on simple people skills. I flew with Southwest, Ryanair, British Airways, Airlingus, Delta and United and never in my life experienced such disrespect. Don't be fooled on the low prices, you are really paying what you are getting for with this terrible airline. read more

Worst airline ever. When you book a flight to Mexico -you better buy flight insurance because they will sell your seats out from under you, especially around the holidays. They also can't even figure out how track flights enroute. Can you imagine how poorly maintained the planes must be? HORRIBLE!!'nn read more

Terrible service , will not be able to contact them because they'll just hang up or block your number, they will keep your money!

Charges for everything! Purchased 2 round triptickets for $1200. Arrived 1 hr 1/2 before departure and they cared less to even have the desk open much less talk to us. Lost those tickets completely. There's no point on wasting your time nor battery going back and forth with the operator on how the decided to close the check in desk almost 2 hours early. They can careless what you have to say or what happened. THEY WILL NOT GIVE YOU A REFUND OR CREDIT. We had to purchase another ticket with united and used the same return flight with VOLARIS. Got charged for a CARRY ON, SOMETHING I WILL CARRY! Wtf! AFTER I HAD VERIFIED WITH THE FRONT DESK AND APPROVED OF MY CARRY ON.... then to make things worse I got strip searched. This airline is not worth it what so ever. I rather spend an additional $100 and not have to deal with unprofessional, noncaring staff. Oh and just wait till you get on the plane- that thing feels like it's made out of cardboard.. the seats, I'm Sure,NEVER GET CLEANED. You would think since this airline charges for the air you breath they could maybe, just maybe, offer you a $2 canned Coke or SOMETHING! No! Like I said they charge for everything! read more

When you want to change day of flight they charge you for almost all flight but when they change it they care less. They even do not inform you, you have to figure it out. read more

Worst customer services!!! Charged my mother for her carry on!! Ridiculous and the customer services lady was the worst customer service rep aside from being rude they told my mother "next time check our website" if I could I would have given them a zero!!! Ugh read more

I have a home and family in Colima and I fly there every three months. I took a chance and flew Volaris from Guadalajara to Midway yesterday (November 22, 2015) as an earlier alternative to my usual carrier AeroMexico - which arrives at O'hare at 12:20 a.m. I would not recommend using this airline. I sat in the 2nd row and was amazed at how much time the pilots and flight attends spent time simply chatting and laughing - even during periods of moderate turbulence. The pilots did not provide any flight information and the flight attendants where just as oblivious. There is a basic level of professionalism (demonstrated on AeroMexico) that just isn't a part of the service on Volaris. I know Volaris bills itself as a low-cost alternative to AeroMexico and other US airlines and in this case the old adage is true - you get what you pay for.... If you expect a high-level of professionalism from your airliner - avoid this airline. read more

They changed my reservation from LAX to Cancun, without my confirmation. The change would make me miss my connected flights from LAX to Chicago. When I tried to call customer service, they wouldn't give me a straight answer. They would keep telling me to contact customer service, through What's App. I don't even understand what that means. They kept telling me you need to text the What's App Dept. for more help. What a joke of an airline. "You need to text through What's App to receive help." read more

I hate this air line expensive and they always charged for evrything even if yu paid for extra luggage I wish they could go on strike and do something about how expensive this airline is and they charged a lot I heard a lot of complain read more

Booked two tickets for my parents on this airline mediocre service and a 70 dollar charge to check in one pieace of luggage and dont think about paying for this outrages charge with cash becuase they dont accept it card only read more

This is one of the worst airlines. Their customer service is the worst. When you buy additional services online they have no clue when you check in. They do not care about the seniors who require wheelchairs or additional assistance which they charge for. read more

Volaris has one of the worst transportation services I have ever encountered. The company has changed my flight without any previous notice, and they claim that they did send an email (lies). Website is very customer unfriendly, does not have the adequate information to get a hold of them. I have requested password reminders and their system does not send them. They charge for every little thing when you travel with them, baggage, seat, beverage, etc. and yes you must be wondering why I continue to travel with them, unfortunately it is one out of two airlines that has a direct flight to my hometown in Mexico. read more

My wheelchair was broken at airport in Morelia. I was offered a $25 voucher that I was told I could use it to buy luggage. When I called to buy the luggage on my trip I was told the voucher is only valid on a trip. But at airport at moment of filling out the claim I was told clearly I could use it to buy luggage. I even told them I had my tickets purchased already until august of 2019. How stupid would I be to accept a voucher I am not going to use it at all because I already have my tickets and voucher is only valid on the purchase of a new ticket? Would you accept a voucher on those conditions? why did they lie to me at airport? Now I have an unusable wheel chair and I cant use the voucher to pay for luggage. read more