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    EVA Air

    3.4 (11 reviews)
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    Eva Air check-in counter at O'Hare's Terminal 5.
    Howard L.

    We had a great experience with Eva Air flying from Chicago to Guangzhou China with a layover in Taipei.  The Boeing 777-300ER basic economy seats had nice leg room (33" pitch), but if you want to go for premium economy, those extra roomy seats (38" pitch) almost look like they are worth the healthy premium.  The attendants and in-flight service and entertainment were fine.  The food was quite good and included two hot meals and a cold sandwich.  With comfortable seats, the 16 hour flight to Taipei went by relatively quickly once you are able to nap some between movies, music, and the meals.   From my experience to date, I'd rate Eva Air slightly over Korean Air (which was also satisfactory but with less comfortable seats) and any foreign airline over the US airlines for long haul flights.   We also flew Eva Air on the return trip from Hong Kong to Chicago and again with a 3 hour layover in Taipei.  The long 13.5 hour leg was also on a Boeing 777-300ER.  The seat pitch was a bit tighter by 1-2 inches compared to the outbound flight and I learned the degree of comfort actually depends on the version of the 777-300ER you get!  Upon some subsequent research, there are 4 versions of the 777-300ER and only 1 version has the 33" pitch vs 31-32" for the other 3!  Otherwise, food and service and entertainment were again quite fine except for one meal (a Korean-style BBQ beef with rice which was mediocre).  Flying Eva will likely also mean a layover in Taipei and their international terminal is state-of-the-art, classy, and comfortable, and so that is another plus.  Overall, I'll say 4.5 stars, a great airline, and I would enthusiastically fly with them again.

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    Ask the Community - EVA Air

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    United Airlines - We are all settling in to the "rarer" Boeing 767-400, the narrowest of twin-aisle commercial aircraft (with 2-3-2 seating, thus comfortable)

    United Airlines

    1.7(1.5k reviews)
    2.3 mi

    Great airline from way back when I fist started flying and left for the middle years. Now it seems…read moreI'm coming back - maybe since it was my first - it's serendipity? Great routes and schedules and fares and thy go everywhere!!!!

    We've flown with United for the last 15+ years, and simply put, we're done with them…read more.. Over the last 3+ years, United has become as reliable as screen door on a submarine... Maintenance issues, frequent delays, cancellations, baggage issues, unhelpful customer service, the list goes on. Even their frequent flier program which has been award winning in years past and easy to use has become a spectacle in and of itself (United has really limited award options and miles needed to book has nearly doubled). Aside from all that, the straw that broke the camel's back is our travel today. Yet again, we're in Chicago O'Hare which is the equivalent of the Cleveland Browns of airports (btw, I'm a lifelong CLE fan) and we're delayed with a maintenance issues... United has deplaned us, swapped planes, the new plane is apparently broken now, and there's zero information or updates. The United app is not updated with correct or real-time information and flight agents have no details as well... This is beyond unacceptable and by no way justifiable. We travel a lot and we understand this kind of stuff is part of air travel, but the lack of transparency and useful information is ridiculous. We never have these types of repeated issues with Delta, which tells me this is not a commonality amongst airlines... Rather it's just the same usual United dysfunction that habitually occurs. I really hope *someone in a strategic-level leadership position at United sees this review because a drastic undertaking is clearly needed with the company.

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    United Airlines - Diet Coke in a glass

    Diet Coke in a glass

    United Airlines - Premiere Access

    Premiere Access

    United Airlines - This little lady is headed to Dublin

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    This little lady is headed to Dublin

    Spirit Airlines

    Spirit Airlines

    1.5(2.3k reviews)
    1.9 mi

    Screw all you their pilots saved our lives TWICE!! No joke!!…read moreKEEP SPIRIT FLYING!!!! They have amazing pilots and attendants They are crazy people who make fun of them Always complaining to make themselves known They gave no life Spirit NUMBER #1 in SAFETY!! Do the research so what if it not luxurious It is safe!!! SAVE SPIRIT PRESIDENT TRUMP!!!

    Absolutely one of the worst travel experiences I've ever had. We originally booked a flight with…read moreSpirit Airlines for March 21 at 12:29 PM, departing from Chicago to San Juan, Puerto Rico. Leading up to our trip, we kept receiving email confirmations that everything was on time no issues at all. Then, the moment we arrived at the airport, we were blindsided with an email saying our flight was CANCELLED. No warning. No heads-up. Just canceled. The only options given were to rebook or take a refund. The earliest available rebooking wasn't until Tuesday, which completely ruined our plans, so we were forced to take a refund and book last-minute tickets with United Airlines costing us significantly more money out of pocket. We were told our baggage would be transferred to our return flight, which added to the confusion and stress. Unfortunately, it didn't end there. On our way back from Puerto Rico, we were scheduled again for a 12:29 PM flight. Throughout the day, we kept getting delay notifications one after another until the last update pushed the flight all the way to 2:59 AM. We waited, checked in, and then unbelievably the flight was CANCELLED again. At that point, there was little to no help from staff. We were told to go to the Spirit desk, leaving us scrambling around the airport, trying to figure out how to retrieve our luggage from baggage claim, rebook flights, and then go back through TSA all over again. It was chaotic, exhausting, and completely disorganized. Once again, no available flights until Monday or Tuesday. Rebooking with Spirit would have meant more delays, more uncertainty, and more money wasted with zero guarantee the flight wouldn't be canceled AGAIN. So we had no choice but to request another refund and book with United Airlines spending even more money just to get home. This entire experience was stressful, expensive, and completely avoidable with proper communication and customer support. Spirit Airlines showed zero reliability and zero accountability. Never EVER flying with Spirit again. The "cheap" price is not worth the headache, the risk, or the extra costs you'll end up paying in the end. Huge thanks to United Airlines for actually getting us home safely.

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    Spirit Airlines
    Spirit Airlines
    Spirit Airlines

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    American Airlines - Snazzy new charger provided by AA

    American Airlines

    1.7(1.4k reviews)
    2.0 mi

    I upgraded to first class on my flight from ROC to ORD. All I got was juice in a glass, two premium…read moresnacks and a bigger seat. Complimentary booze was the incentive and they were charging for it. Flew from ORD to STL and the captain was late for the flight! How does this happen??? This was a late flight to start and this poor planning just makes it worse. On top of that, the plane doesn't have outlets. Do better American Airlines.

    American Airlines, you've really outdone yourselves today. I…read moreflew from Charleston to Chicago with no issues... until we landed and sat on the tarmac for nearly two hours because our gate was taken. That delay caused me to miss my connection to Los Angeles. Without asking or notifying me, American rebooked me on a flight going back in the direction I came from, only to put me on another flight the next morning. On top of that, I had originally paid for a window seat in row 12 -- yet I was reassigned to a middle seat in the very back of the plane next to the toilets. And the customer service? One rep put me on hold and never came back. The next basically told me to "deal with it" before doing the exact same thing. For an airline with "American" in the name, this experience was anything but representative of the best of America. Do better, I would give you a zero but I'm being kind.

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    American Airlines - K9 customer service line - goes by fast & staff are helpful

    K9 customer service line - goes by fast & staff are helpful

    American Airlines - AA's Flagship Lounge in Terminal 3.

    AA's Flagship Lounge in Terminal 3.

    American Airlines - I packed more things this time, but it did fit thankfully

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    I packed more things this time, but it did fit thankfully

    Icelandair - Plane

    Icelandair

    1.5(17 reviews)
    1.5 mi

    Honestly, for a budget carrier I was quite happy with Icelandair. Don't expect frills and know what…read moreadd ons will cost you - depending on what you're willing to sacrifice you can score a very reasonably priced ticket. Things to know: *You can add a few days to your connect in Iceland at no cost. Great if you want to check out the country as part of another trip. *Your connect us probably going to be tight, but trust that these people have it covered. We had less than 46 minutes to deplane, clear border control and board and it wasn't a problem. *As with other budget carriers you pay for anything you want (except for water and soft drinks). That means seats, bags and yes - food. No complimentary snacks or meals here folks. I'm good with that as airline food is generally disgusting - we grabbed baguettes at the airport and were happy with them. *Clean, new planes with friendly staff. *Reasonably comfortable seats with good entertainment options. If you're flying budget, they're a good choice.

    You just have to set your expectations correctly, Icelandair is the Spirit of European airlines,…read moreand if you compare to Spirit, then this is actually a four star experience. Same cheap nickel and dime tactics, you have to pay extra for everything, but honestly aren't all American airlines going the way of Spirit? Here's what's better, the food was good, the flight attendants fluent in multiple languages and better at English than most American airline attendants. I love Icelandic chocolate bars, not sure why. The entertainment was a little different, lots of Icelandic music, movies, and travel videos. Seats as uncomfortable as any American airline, they use American planes like Boeing. Flights were delayed but changing planes in Reykjavic isn't so bad (small airport, decent food, not too uncomfortable). Bottom line, is the bottom line, I wouldn't have been able to afford my last trip or two without Icelandair's prices.

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    Icelandair - Plane

    Plane

    Icelandair
    Icelandair

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    Emirates - Starry night ceiling

    Emirates

    3.4(10 reviews)
    1.5 mi

    Emirates Airlines has spoiled me, and I feel like every subsequent airline experience will now be…read moremeasured up to this -- and this from just flying in coach. I flew on Emirates Airlines via O'Hare on my recent trip to India, with a layover in Dubai. And from the start, it became clear that this would be unlike other flights I've been on. We sat down in our seats to find a video screen in the back of the seat in front of us for our entertainment. OK, fine -- that's not revolutionary. But this had 150+ HD movies, including some new releases. I'm on a bit of a Marvel kick at the moment, and there was a section for pretty much every recent MCU movie. The video consul also had a plethora of TV shows to watch. Suddenly my 13-hour flight didn't look so bad. The flight attendants soon came around to give each passenger a zippered pouch containing an eye mask, ear plugs, socks, toothbrush and toothpaste. Definitely not too shabby. They also handed out menus for our flight. Considering this was an international flight, I was hoping we could get some meals on it. But these meals surpassed expectations. We got two full meals with a pizza snack during the longest legs of our trip. And the meals reflected our destination. The Indian and Middle Eastern fare was pretty delicious, with the chicken biryani and rice pudding being my faves. We also got free beer and wine on the trip, which helped a bit with trying to sleep on the flight. The chairs in coach were decently comfortable, and the staff was friendly and helpful. The planes appeared modern and clean. Whenever I go international again, I'll look to see if I can take an Emirates Airlines flight.

    the flight was good and service attentive but the staff at the business class lounge gave me a lot…read moreof grief since I was traveling with my 2 teens and wouldn't allow all of us to relax in the lounge . I was informed I need to pay for one of my children.Overall an ok experience

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    Emirates - Child meal ORD-DXB

    Child meal ORD-DXB

    Emirates - Emirates meal DXB-COK

    Emirates meal DXB-COK

    Emirates - Emirates meal ORD-DXB

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    Emirates meal ORD-DXB

    Delta Air Lines - Gate M7 inside Terminal 5 at Chicago O'Hare International Airport (ORD). Delta Air Lines flight bound for Atlanta (Hartsfield, ATL).

    Delta Air Lines

    2.5(147 reviews)
    2.4 mi

    We flew Delta recently nonstop between Atlanta and Chicago O'Hare. Delta continues to be a…read moreconsistently good airline for us. Roundtrip airfare in "Delta Main Classic" (V) and (K) cost $551.96 each. Delta operates out of Terminal 5, Concourse M. If you're arriving at O'Hare via Delta and want to call an Uber or Lyft, you have to take O'Hare's train system to Terminal 2 (follow the signs). It's a bit inconvenient. Rideshares can, however, drop you off at Terminal 5. The Sky Club here is great. It's located between Gates M14 and M11. It's big (over 22,000 square feet) and has a Chicago-style hot dog cart. It opened in 2022 and still feels relatively fresh and modern. Great service. Overall, no delays or issues. Delta is solid.

    So I planned a trip to the Caribbean and for the first time booked it directly through an airline…read moreinstead of Expedia because the hotel I wanted -- Hyatt Regency Cartagena -- was not showing as available on Expedia but could be reserved on the hotel website! Delta: 1) Has an App that is easy to navigate and book international flights on including scanning passports so you don't have to type in all that passenger information; 2) Sent flight update information notifications; 3) Sent links for digital passports; and, 4) provided customized in-flight entertainment/experience. On top of that the seats were not at all cramped, the on-board service outstanding, and every flight (4) was ON TIME!

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    Delta Air Lines - Inside the Delta Sky Club near Gate M13 inside Terminal 5 at Chicago O'Hare International Airport (ORD). One of many seating areas.

    Inside the Delta Sky Club near Gate M13 inside Terminal 5 at Chicago O'Hare International Airport (ORD). One of many seating areas.

    Delta Air Lines - Chicago-style hot dog stand inside the Delta Sky Club near Gate M13 inside Terminal 5 at Chicago O'Hare International Airport (ORD). Great.

    Chicago-style hot dog stand inside the Delta Sky Club near Gate M13 inside Terminal 5 at Chicago O'Hare International Airport (ORD). Great.

    Delta Air Lines - Chicago-style hot dog from inside the Delta Sky Club near Gate M13 inside Terminal 5 at Chicago O'Hare International Airport (ORD). Great.

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    Chicago-style hot dog from inside the Delta Sky Club near Gate M13 inside Terminal 5 at Chicago O'Hare International Airport (ORD). Great.

    Virgin Atlantic - Best airline, period.

    Virgin Atlantic

    3.5(23 reviews)
    2.0 mi

    Love Virgin Atlantic. Whenever I head to London, it's always my #1 choice of airline- except if I…read morego in the fall/winter, I have to choose another airline because Virgin's ORD/LHR route is only in the summer. Boooo. Everyone at Virgin (they are actually employees for Continental, I believe, but with all the mergers lately that may have changed...) have always been nice and helpful. Organized boarding system, rarely a line to get to the counter, and every single time I've flown from ORD, the Virgin crew has been lovely. I swear they hire femme-bots as flight attendants, they are all crazy gorgeous (and yes, they are all great at their jobs, too!). The only thing I took a star off was for the ORD lounge. If you fly Upper Class or are a Gold Member, you get to use the lounge. Now, I realize that with one flight a day, only in the summer, they can't set up their own lounge, however, they share it with Swissair, and it's just sad. I know, total #firstworldproblem, but if I were paying full price for a ticket (which I never do....Watch the sales!), I'd be annoyed. Last time I was in there, they were out of almost everything to eat, were out of bottled water, and had all but a few bags of peanuts left. This, again, is because they are a shared lounge, so it's first come first serve with all the other airlines. I've flown out of Boston, and they also have one flight a day to LHR, and man, that lounge is incredible. Small, but just wonderful- it's a shared lounge as well, but Virgin runs it, and it's awesome. (also, if you ever get the chance, the Virgin London Arrivals Revivals Lounge at LHR is insane, and the London Virgin Clubhouse for outbound flights should seriously be on your bucket list.) So yeah, Virgin rocks....I can't wait until my next Virgin trip to London.

    We purchased Premium seats. After checkout there were no premium seats. So they sold us something…read morethey did NOT have. This is illegal. We were forced to purchase the same seats again. We had already bought Premoum seats. We were forced to purchase them again people!!!! Classic bait and switch, which is illegal. I wish I could do more than this...

    EVA Air - airlines - Updated May 2026

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